Scott Howe
Analyst · Wells Fargo
Thank you, Lauren. Good afternoon, and thanks for joining us today. We hope you and your loved ones are managing to stay safe and healthy during this extraordinary time. The last several months have presented considerable global challenges. Adversity is sometimes sadly unavoidable. But how we respond to adversity is a true measure of the strength of our resolve and quality of our business.
In recent months, our teams at LiveRamp have risen to the challenges of COVID and an unprecedented global recession. They've successfully transitioned to a work-from-home model, while maintaining strong top line momentum, have generated consistent margin growth by improving our processes and efficiencies and above all, they've done an incredible job of delivering great results, products and advice to our global customers and partners. Amazing companies are always built on the foundation of amazing people, and I can't thank my exceptional LiveRamp colleagues enough for their leadership and contributions over the past 6 months. To all of you who may be listening, thank you.
In reflecting on LiveRamp's strong performance during the quarter, 3 overarching themes have emerged. And I'll speak to each in turn during my prepared remarks.
First, our SaaS model is proving itself to be durable, predictable and profitable. Second, in a time of uncertainty, our customers and partners in the ecosystem are increasingly counting on LiveRamp for advice and results. And third, the investments we've made in recent years have prepared us for an even brighter future.
Theme number one. Our SaaS model is proving itself to be predictable, durable and profitable. The advantages of LiveRamp SaaS model are seemingly on display during this unprecedented period. More specifically, 3 characteristics give us confidence in our model. One, durable and recurring revenue. Total revenue was $99 million, up 21% year-over-year. Subscription revenue, which comprises 80% of our total topline, was up 21%, driven by the continued adoption of a new and more advanced use cases such as measurement, advanced television, a second-party data collaboration. Our marketplace and other business was up 16% and significantly outperformed the overall U.S. advertising market, which a recent ad exchanger forecast pegged to be down 4% to 8% overall for the year.
Across our businesses, we are fortunate to have a diverse customer base that is not overly weighted to any single industry vertical. That said, LiveRamp, along with most companies, is being impacted by the pandemic and the pockets of our business we expected to be pressured, are behaving as we expected.
While new logo bookings were light, we compensated for it through strong upsell to existing clients. The majority of our business is generated from large enterprise customers, and we had really nice growth in our $1 million-plus customers during the quarter, $61 million-plus customers up from $53 million last quarter.
Two, strong network effects and marginal economics. Beneath the top line, we again generated meaningful gross margin improvement. And I am very excited to report our first profitable quarter. This was a milestone quarter for RAMP and a reflection of the incredible leverage in our model.
Many SaaS companies, including LiveRamp talk about the rule of 40, the equivalent of a 400 batting average to which SaaS companies all aspire. The calculation is a sum of the company's top line growth and operating profit margins, and it forces discussion within great SaaS companies about the trade-offs between investing more in product to generate stronger top line growth or optimizing for current cash flow.
The good news, as LiveRamp matures, we can generate continued top line growth and ongoing profitability improvement. Our business has initial fixed costs, but the marginal economics reflect favorable network and scale effects. This has been a recurring theme for us throughout recent quarters and gives us confidence in our long-term trajectory. As Warren will walk you through, we benefited from roughly 70% fall through in our incremental revenue for the quarter compared to the prior year.
Three, a position of financial strength. Finally, we will continue to leverage our strong balance sheet and financial position to double down on key growth initiatives. Having financial flexibility allows us to make smart bets that are immediately accretive to our customers. The comScore partnership and more recently, the acquihire of the Acuity team are great examples of this.
As we have always been, we will continue to be strategic and judicious in how we deploy our capital.
Theme number 2. In a time of uncertainty, our clients and partners in the ecosystem are increasingly counting on LiveRamp for advice and results. On our last call, I mentioned that circumstances like these often bring opportunities. Across industries, the pace of digitization has accelerated dramatically. Even prior to COVID-19, digital transformation was likely a top priority for most management teams. However, what would have typically had a multiyear time horizon against it, is now being forced to happen in a matter of months. Data is a key enabler of such change and data-driven experiences are critical to brand differentiation and retention during this time. As our customers pursue their own digital transformations with an unmistakable trend toward addressability and measurement, they are increasingly turning to LiveRamp as an important thought partner and critical tool to enable their omnichannel customer data strategies. For example, a few months ago, we met with a leading global beauty and cosmetics company. A company everyone on this call would know. And their Chief Digital Officer mentioned to our team that while they significantly reduced their overall marketing budget last quarter, they we're using this sojourn as an opportunity to reset and ensure 100% of their marketing spend is addressable upon reengaging. As client budgets continue to shift from above the line to below the line, the role we play in helping our customers generate real results has only become more important and our recent bookings trends reflect this. We closed another strong bookings quarter in Q1, with total growth bookings up more than 50% compared to the prior year driven by a strong upsell performance.
Exiting ARR also grew nicely and was up 28% year-over-year.
Let me describe a few notable wins from the quarter. Early in the COVID cycle, we meaningfully expanded our relationship with one of the world's largest restaurant chains. This company was looking to upgrade their existing identity infrastructure to better understand how their media and television investments were driving people to their restaurants and ready their data-driven marketing efforts for a fast restart. It was all about digital transformation for this customer. One of my favorite reflections from the last quarter comes from our main contact there.
He said his company had a 3- to 5-year digital transformation plan that is being forced to happen in 3 months and LiveRamp is a key partner in enabling this transformation.
Another great digital transformation example is a recent win with a U.S.-based specialty retailer, whose business model was disrupted overnight as the country moved into shelter-in-place mode. Historically, most of this customer sales occurred in store, and they were forced to quickly scale their e-commerce presence and strategies. They turn to LiveRamp to help integrate different data sets to better understand what digital marketing tactics were driving results and ultimately build and transform their digital marketing engine.
A final win, I'll mention was a new logo deal with GSK, a multinational pharmaceutical company to help power and future prove their first-party data strategy. GSK is leveraging safe haven technology as core infrastructure inside its internal data environment to support the understanding and segmentation of its first-party data for activation and measurement use cases. We are helping GSK activate audience segments across a wide variety of digital and social platforms, and then perform cross-channel measurement on the back end. The global nature of our business and our ongoing commitment to data privacy and security were key reasons GSK chose to partner with LiveRamp, and it is really nice to see our continued traction in the health care vertical.
Theme 3. The investments we've made in recent years have prepared us for an even brighter future. At LiveRamp, we're big believers that we must constantly invest in our product to seed an even brighter future. In recent years, we've explored numerous concepts and planted a number of seeds. Not all of them will flower, and we know that. But we are forward in our thinking and methodical in our approach.
Let me share just a few of my reasons for optimism as I look to the future. First, LiveRamp is essential addressability infrastructure. The authenticated traffic solution, or ATS, continues to be embraced by the global ecosystem as the neutral and agnostic standard. ATS is people based, interoperable and puts the consumer first. We currently have more than 20 SSPs live with or implemented in ATS, including 4 of the 5 largest platforms.
And on the demand side, there are now 40 DSPs bidding on IBL or in the process of implementing. Importantly, global publishers also continue to embrace ATS, and we more than tripled our publisher coverage in Q1. We are now working with more than 125 publishers, including 60% of the comScore top 20 and 50% of the comScore top 50.
From a publisher's perspective, ATS not only future proofs against business model disruption, but can also be leveraged to unlock incremental revenue and deliver better results. Today, as the pandemic forces publishers to do more with less at a time when content consumption is at an all-time high, this is a big opportunity.
We recently completed a case study with Fitbit, a leading health and fitness technology brand that demonstrates the power and value of advertising without cookies. Fitbit, working with their media agency, ran a major test campaign targeting high-value customers. The incremental business outcomes Fitbit was able to generate were pretty incredible. Fitbit saw a 2x higher return on ad spend, a 34% decrease in cost per page view and a 13% increase in average order value when leveraging LiveRamp's identity infrastructure versus the control group run using cookie targeting.
Let me be clear on what I'm telling you. ATS works better than cookies. It is getting a great reception from the industry, and we're committed to working with the industry to expand its impact. More details on the Fitbit case study are available in the appendix of our slide deck.
Second, LiveRamp is catalyzing data collaboration across the world's largest companies. As COVID-19 continues to turbocharge the pace of change in data-driven innovation, companies are looking to bolster their competitive advantage with data. Nowhere is this more apparent than our Safe Haven offering, which we formally launched earlier this year and now has over 10 primary tenants, dozens of instances live and a pipeline of promising opportunities, numbering in the tens of millions of dollars.
Warren will provide an update on our Safe Haven progress during his remarks. So I'll keep going, but I'm very confident about our trajectory here.
Third, LiveRamp is transforming traditional industries through data utilization. Over time, we believe digital transformation will touch every tactic in the marketing toolkit. Some of this transformation is already underway. For example, we continue to believe that Television represents a massive opportunity for LiveRamp over the next 3 to 5 years. And also believe that the pandemic has pushed advanced television and alternative measurement to its inflection point. Television is a $70 billion market in the U.S. alone. Yet in 2019, only a small fraction of it was data enabled, less than 15%.
Over time, we expect the industry will migrate to what can be made addressable and measurable. And the pandemic is accelerating the shift away from traditional planning and measurement to cross-platform strategies that include connected television and other data-driven tactics. There were a variety of large advertising to evolve. The data prowess and advanced targeting capabilities, the walled gardens were placing enormous pressure on traditional television advertising. The rapid rise of streaming platforms and connected television devices made reaching eyeballs advertising alone. New and more complete television viewing data sets made it easier for the reach and frequency of all forms of television to be measured regardless of the delivery path to the consumer. These 3 factors, coupled with the new financial pressure placed on the television industry will drive even more television advertisers to just transact on data-driven audiences and proving ROI will be critical. LiveRamp is perfectly positioned across all areas of advanced TV to support both the sell and buy sides as these trends accelerate.
In the quarter, television was again up strong double digits, fueled by the continued adoption of outcome-based television measurement and an acceleration in CTV growth which was up triple digits.
During the quarter, we expanded our existing partnership with Ampersand, the sales and technology consortium owned by Comcast, Cox and Charter, to help power the planning and execution across platform and national addressable buys through their AND Platform.
As eyeballs continue to splitter, we are also partnering more closely with television programmers to enable them to unify, package and sell against audience segments across connected television platforms and SSPs.
Disney, Discovery, Viacom, CBS and FreeWheel are among the first to implement these new capabilities. Today, advanced television represents roughly 10% of our revenue and will remain a key growth driver as this continued television revolution plays out.
Fourth, LiveRamp's products are applicable to an even broader set of markets and industries. Finally, but importantly, we're seeing the potential for LiveRamp in entirely new markets and industries. For example, we've signed multiple top 10 ATS publishers in several major markets like Japan, China, Australia and Europe, and these collaborations will accelerate our international capabilities and allow us to better serve our many global clients.
We're seeing a similar trend for our safe haven offering with the global companies, with whom we're working, want to launch these collaborations in dozens of countries. In addition, we're also seeing initial success expanding our capabilities to new industries, such as health care. The health care market has characteristics with which we're well familiar. Complex regulation, fragmented data sets, transformative insights through data and sophisticated clients. Together, these opportunities give us even stronger conviction throughout the future.
In summary, as we look ahead to the remainder of FY '21, we are optimistic about our capabilities, clients and market potential. Our SaaS model has proven itself to be durable, predictable and profitable, and I believe we're well positioned for decades of top line growth and increasing profitability. In a time of uncertainty, our customers and partners in the ecosystem are looking to LiveRamp for advice and results, and the investments we've made in recent years have prepared us for an even brighter future.
While progress and results are never completely linear, we've got a strong track record of operational management, optimization and business improvement and the quality of our team and customers continues to be one of my greatest sources of optimism for the future.
With that, thanks again for joining us today, and a huge thank you to our exceptional customers, partners and employees for their ongoing support and hard work.
I'll now turn the call over to Warren.