Scott Howe
Analyst · BMO Capital Markets. Your line is open
Thank you, Lauren. Good afternoon and thanks for joining us today. I am very pleased to report another outstanding quarter highlighted by strong topline growth, continued momentum across each of our key growth initiatives and new partnerships that solidify our role as the ubiquitous provider of people-based identity and data connectivity for the open ecosystem. For the quarter, total revenue was up 30%. Excluding the impact from Facebook's discontinuation of Partner Categories, revenue was up 40%. Our Subscription business grew 40% driven by the continued strength of our enterprise and agency channels coupled with increased contribution from some of our Horizon 3 initiatives like B2B and second party data, which we are now referring to as enterprise data networks. Marketplace & Other revenue was up a solid 43% driven by Data Store. Beneath the topline as we expected and discussed, margins were again pressured due to transition-related spend. However, we are making great progress against the key operational initiatives Warren highlighted on our last call and we continue to expect this spend to be completed in the first half of FY2020. The fourth quarter capped off an incredible year for this company. The year that was both transformational and in many ways foundational for building the business we aspire to be. A year ago, LiveRamp was a single division of a larger company. Today, it is the best-in-class SaaS platform that is uniquely situated at the center of several key industry trends and amid all this change and potential distraction, we kept our eye on the ball in FY2019 and executed soundly against our key strategic initiatives. I often talk about our growth opportunities in Horizon's. Grouping those initiatives that we are counting on to deliver growth over the near, medium and long-term. I'd like to provide a brief update on each. The First Horizon is all about continuing to execute on the drivers that have propelled our business today, namely, adding new customers and growing existing customer relationships. Here we continue to make good progress. Over the last year we added over 115 new direct customers including the more than 25 in Q4. New logos during the quarter, included a large global luxury brand and leading personal-finance platform. We ended the year with approximately 665 direct customers across our three major verticals, up 21% from the prior year. Our second near-term growth lever for the business is our ability to land and expand as customers leverage their data in more places and in more ways, platform usage grows and so too do our customer relationships. On our last call, we shared that up-sell bookings were becoming a bigger component of total new bookings, a trend we saw continue in the fourth quarter. We now have approximately $46 million customers, up from $34 million a year ago and our best-in-class dollar net retention metric landed at 114% for the quarter. Horizon 2. Horizon 2 opportunities include newer initiatives inside of LiveRamp specifically Data Store, LiveRamp TV and International that continue to become more meaningful growth drivers for us. Together, these businesses generated over $70 million in FY2019, representing roughly 25% of our revenue and growing approximately 50% year-over-year excluding Facebook. Data Store again had a nice quarter and was up 42% ex-Facebook. We continue to expand our Data Store capabilities internationally and have had good success adding new and interesting Data Store to our marketplace. We continue to make good progress inside our Advanced TV business despite coming off a seasonally strong quarter in Q3, we generated some nice momentum in the fourth quarter positioned us well for continued growth in FY2020. We added 25 net new logos to our TV business in Q4, a mix of brand-new customers to LiveRamp and existing brands leveraging our TV capabilities for the first time. As more OTT inventory, which includes Connected TV becomes data enabled, we continue to expect this piece of Advanced TV to become a growth area for us. In addition to existing partnerships with Hulu and Roku, we added three new standalone OTT partners in the quarter including FuboTV and Tubi and continue to maintain a nice pipeline here. In addition, across our entire TV business, we are seeing strong interest in cross screen measurement use cases from both programmers and brands. Programmers are bundling inventory and seeking to preserve or increase reach in an increasingly fragmented ecosystem while brands are seeking to understand and attribute business outcomes across formats. Given the role we play across all data enabled TV categories, we are better positioned than anyone to enable true cross format measurement. For example, a large national brand is currently using our platform to link cross format video, ad exposures from linear, addressable TV and OTT with conversion funnel data from online business, online purchases and store purchases to measure campaign effectiveness. Finally, our Horizon 3 strategy includes all the initiatives we are seeking today that we believe will expand our footprint across the enterprise and fuel growth over the medium- to long-term. LiveRamp B2B, enterprise data networks and our recent Faktor acquisition all fall into this bucket. I am very excited with the progress we are making across these efforts and in many respects they're even outpacing our own internal expectations. LiveRamp B2B had a strong fourth quarter and the momentum we are generating in this business is pretty remarkable given, it is only a year old. B2B marketing is 160 billion market worldwide. Yet it is trial behind consumer marketing and its data driven sophistication. Modern marketing and Ad Tech stacks were never designed for the B2B world. So while B2B marketers got by with the tools, platforms and data available to them, none of it was optimized to meet the challenges of B2B. Built on top of our B2C solution, LiveRamp B2B layers in professional and firmographic data providing enterprises with the ability to reach B2B audiences with professional identity at the individual level, and breaking a company level dimension to identity resolution. It's the best of account-based marketing and people-based marketing combined. And some of the largest B2B marketers in the world like HPE and T-Mobile are turning to us to power it. Our B2B business was up strong double-digits in FY2019 and our exit run rate and outstanding team sets this business up for a strong FY2020. Through the Data Store, we have B2B third-party data solution live in 150 markets worldwide and over 1.9 billion targetable devices globally. And finally, following the acquisition of PDP last year, our B2B team is scaling nicely to support this growth. We believe our B2B business can be every bit as big as our B2C business over time, so it's very encouraging to see these trends emerge. A final Horizon 3 initiative I would like to highlight is the productization of an emerging need that clients and partners have long looked to us for guidance. This, of course, is the area of permissions, compliance and consent management together which we often call data stewardship. With changing privacy regulations, a myriad of emerging state legislation and the importance of managing permissions across all of our partners and their customers, we believe this is an area where we need to exert continued industry leadership. We recently acquired a European Consent Management Platform or CMP, called Faktor that enables companies with the digital presence to maintain their web and mobile visitors’ privacy preferences across all the company's digital partners. In addition, through this tool, consumers are able to better manage how and where their data is used. This deal is a natural extension of our commitment to ensuring data is accessible across the digital ecosystem and as consumers maintain transparency and choice about how their data is shared. With the addition of Faktor, LiveRamp gains a deeply talented team dedicated to accelerating LiveRamp's data stewardship efforts. In the coming quarters, any client or partner who needs to manage consent and maintain transparency to ensure compliance with CCPA can utilize LiveRamp's suite of privacy tools. Of course, continued product innovation provides the fuel that drives across all of our three horizons. Good news, throughout the past fiscal year, we've made a number of enhancements to our product efficacy. We're constantly striving to become faster, more automated and easier to use. For example, we completed a major rearchitecture via AbiliTec graph to create more accurate, people representations, which improved match rates and expanded the reach and people-based capabilities of our graph. The enhancements made to our technical foundation should also help support new identifier types as they emerge in the future. We also significantly enhanced our data management capabilities and added new functionality to make it easier for our customers to resolve first, second and third-party data together. This supports our data networks use cases and allows brands and data providers more easily build and sell highly curated data sets throughout our Data Store. And finally, over the last year, there was a big focus on enhancing the extensibility of our platform through a more robust set of APIs. APIs are critical for delivering our core capabilities more quickly and seamlessly to our customers and enable us to more easily create and package new products around our identity and data foundation. Over time, these same APIs will also allow others to build functionality and innovate on top of our platform directly fueling the network effects of our business. For these reasons, this will remain a top product priority in FY2020. Of course, any other reason our product is widely perceived as the industry's standard is our ubiquity across the entire ecosystem. We believe tremendous network effects and value are unlocked with key industry players standardize on a stable, open, people-based identifier, underscore people-based here. This is not simply a cookie-based or cross device ID that you may have heard some of the digital media platforms discuss. It can be mapped back actual individuals, not just cookies or hashed e-mails, but real people who may interact with Facebook and Google, yet also visit physical stores, call service centers, have a postbox, own a cellphone, live in a house or apartment, watch television, likely have multiple e-mail addresses and regularly interacts with their favorite companies. This is a single repetitive note doesn't equate to a symphony we recognize that our clients don't want to deliver exceptional experiences on just a single channel or even a couple of digital walled gardens, but rather across all the many complex methods of customer interaction. As a result, we both pioneered and continually enhanced our people-based identity capabilities have always ensure it has best-in-class data stewardship and have provided this offering mutually to anyone and everyone in the industry for over 30 years. Long before cookies were even invented, we were helping companies deliver better experiences to their customers. And as market needs evolve in future, we'll continue to refine our approach and incorporate new technologies and the industry-wide partnerships. For example, over the last couple of years we have led a consortium effort with Index Exchange, DataXu and others to create an open identity solution for the Ad Tech ecosystem. And this effort continues to build momentum. Last quarter, we shared that the first IdentityLink campaign went live and Index Exchange became the first ever supply-side partner to provision IdentityLink in bid requests for their inventory. Today, this capability is enabled across the vast majority of U.S. publishers to utilize Index Exchange and more than 8 billion bid requests a day are being received with an IdentityLink attached. We're also excited to share that two of the largest exchanges, OpenX and Rubicon Project have also started the process of implementing this capability. And finally, we continue to see strong interest outside of the U.S. and from CTV dedicated SSPs, the first of which will be live this summer. At our 7th Annual RampUp Conference earlier this year, we announced the launch of IdentityLink for RTB or Real-Time Bidding. This offering provides demand-side platforms, DSPs with free perpetual access to IdentityLink and compliments the free access to IdentityLink that SSPs get through the advertising ID consortium. By standardizing people-based identity for the open Internet, LiveRamp is enabling DSPs to build capabilities that require consistent identity across participants. Benefits include reduce data loss between platforms and increased audience reach and importantly, enhanced consumer privacy features. We currently have more than 20 DSPs signed up for this solution and are working through contracting with another dozen. In addition, in recent months, we quietly launched an effort called the authenticated traffic solution and have been working closely with all of the major SSPs and many of the world leading publishers to provide marketers with addressability across [indiscernible] inventory in a privacy conscious way. You could expect to hear more about our authenticated traffic solution in the coming weeks and months. But the key takeaway here is that all of the efforts I just highlighted reduce the entire ecosystems reliance on third-party cookies. And this is welcome news. In fact, just last week, I was invited to kickoff the Annual Executive Summit at Index Exchange where I talked about the industries need to reduce its reliance on third-party cookies. Once again, I heard strong sentiment across the industry around the importance of identity, the need to move beyond the cookie and the need for publishers to establish trust with the consumer. Importantly, there was also a strong sense of optimism as publishers and platforms recognize the enormous opportunity in front of them. The walled gardens has enabled to differentiate themselves, not necessarily with their content, but instead with their people-based addressability. However, today the world's largest deterministic people-based graph can be paired with the most premium inventory available and it's a fantastic combination for marketers. In addition to sharing a bit of the ongoing improvements we've been pursuing, and I also wanted to briefly touch on the changes, Google announced earlier this month, so some of you have asked about this news. [Indiscernible] Conference in early May, Google announced the series of changes to the privacy controls in its chrome browser, designed to give users more transparency, choice and control over their data. Specifically, Google intends to change how cookies are handled in Chrome and provides users with the ability to distinguish between the types of cookies websites have installed on their browsers. Sites will be required to declare their cookies as either same site or first-party, or cross site or third-party cookies. Importantly, third-party cookies will not be blocked by default and users will continue to have choice and control over cookie use in their browser privacy settings. As part of the announced changes, Google also intends to aggressively restrict browser fingerprinting across the web. Context fingerprinting is a technique or details used to make a page display correctly in the browser like the users, language, time zone, operating systems, plug-ins or funds are instead used to uniquely identify the user. It is a method for identifying user when a cookie is not set and represents significant privacy issues as it can be difficult for a user to opt out. Fingerprinting is not part of our business. Therefore, we do not expect that change to have any material impact on us. Google indicated that these changes will be progressively rolled out later this year, but did not provide specific timing. They also have not offered a demo of the user interface so the placement and presentation of the UI remains unknown. That said, we expect these changes as we understand them today to be managed both immaterial to our business. Next, no major impact to our business. Ultimately, we think Google struck a balance between protecting user privacy and preserving a healthy and competitive ecosystem and we support steps that the digital marketing ecosystem can take to increase consumer choice and privacy and improve online experiences. As the industry evolves, so too will we, just as we have for the past few decades, one thing that will never change, our mission is the power a trusted neutral people-based identity solution that cannibalizes the entire ecosystem for anyone and everyone for the good of all participants. Let me close my remarks by talking a bit about our optimism for the future. While we made tremendous progress across our key growth and product initiatives in FY2019, our enthusiasm will always, always be tempered by humility and a realism that there is still much to improve upon. We have opportunities across our business to operationalize key processes, improve sales effectiveness, reduce churn and accelerate product innovation. In the coming year, we are focusing our efforts around three key initiatives to address these opportunities. The first strategic initiative involves continuing to delight and grow our customers. We have a bold ambitious goal of becoming a $1 billion business by FY2024, but many growth levers that can fuel our progress. As up-sell becomes a bigger growth driver for us in FY2020, we must double down on customer evangelization to promote use case adoption. As customers leverage more data in more ways across our platform, not only does our relationship grow, but importantly, we reduce any risk of churn because our solution become so, so sticky. The second initiative is to establish LiveRamp as the trusted best an essential industry standard for connected data. The work we're doing inside our commercial and product teams to drive ubiquity of our identity and improve the extensibility of our platform all align with this initiative. And finally, we have several initiatives underway to aggressively expand our addressable market. Today, much of the value we create is tied to digital media. Our goal is to power every, every part of the customer experience, which means enabling all components of the media plan and expanding our role inside the enterprise. Our Horizon 2 and 3 initiatives fall squarely within this effort. To conclude, I’ll end where I began. FY2019 was a truly remarkable and foundational year for LiveRamp. I am incredibly proud of what this team has accomplished and even more excited by the value that is yet to be unlocked. Literally, everyday, it feels of this. Our opportunity set is expanding. And I am still energized to be part of this journey. With that, I would like to thank my colleagues, our absolutely exceptional LiveRamp team for their ongoing hard work and many, many contributions. Thank you again for joining us today. We look forward to updating you on our continued progress in the coming quarters. I'll now turn the call over to Warren to review the quarter in more detail.