Scott Howe
Analyst · Stephens, Incorporated
Thank you, Lauren. Good afternoon and thanks for joining us. I'd like to start today by addressing a few key topics, specifically I'll provide a brief update on our portfolio realignment and strategic process for Acxiom's marketing solutions, discuss our GDPR readiness efforts and address the changes to our Facebook relationship. I'll then review the quarter and talk about where each of our businesses is focused in fiscal 2019. First, our portfolio realignment and strategic process. On our last call, we announced plans to reconfigure our portfolio into two distinct business segments; LiveRamp and Acxiom Marketing Solutions or AMS. We believe this structure unlock several clear benefits including a simplified go-to-market strategy, stronger organizational structure, meaningful synergies, a cleaner investment thesis, and strategic optionality. The new structure went into effect on April 1 with minimal disruption to the business, and we will report our results under the realign segments beginning next quarter. Last time we spoke, we also announced plans to evaluate strategic alternatives for AMS to further strengthen the business and deliver greater value to clients. As part of our process, we are working through a wide range of options, all focused on better serving clients through expanding our product offering, maximizing our value proposition, and accelerating growth. We are pleased with our progress, while we have not committed to a specific timeline we are moving both expeditiously and methodically, and we are confident the process will yield a successful outcome for clients, associates and you, our shareholders. Next, GDPR readiness. If there is one thing Acxiom has understood over it's 50-year history, it is the importance of strong data stewardship and data ethics. Our mission is then to provide value to businesses and consumers through data. Importantly, as stewards of data, it is also our responsibility to be transparent and accountable for ensuring data is used in ways that benefit consumers. Our global data ethics program goes well beyond what the law requires to ensure we operate in ways that are also just unfair to individuals. Throughout our history, we have always been a leader in ethical data practices, as well as vocal advocates for individual privacy rights and protections. GDPR is data accountability and governance law that we believe will help to lever higher standards of transparency and value for all stakeholders to individual, societies, economies and businesses. GDPR for companies like Acxiom that have embraced the new law is a differentiator, reinforcing our trustworthiness and durability. For the past two years, our global data ethics team has led a program of continuous improvement using GDP as a catalyst to improve our global data governance program. Working across our business and our industry, we have worked to ensure that we are not only GDPR ready by May 25, but also well positioned to serve our clients, partners, and the consumer in the years beyond. The program first involved an in-depth assessment of GDPR against our business including mapping correct processes against GDPR, identifying all stakeholders, identifying requirements and prioritizing business needs. We then developed a implemented a blueprint for GDPR compliance including remediating and implementing new prophecies, policies and technology. As part of this work, we inventoried all our processing and all our data sources and LiveRamp match [ph] partners to ensure that any data we leverage is properly sourced under GDPR; this resulted in hundreds of data source reviews, data privacy impact assessments, and thousands of contract amendments. I am pleased to share that in all material respects, all major program initiatives are complete and we will be GDPR compliant. Now, let me provide our Facebook relationship. At the end of March, Facebook announced plans to discontinue it's Partner Categories Program. Partner categories provides audience targeting tools leveraging offline demographic and behavioral data like homeownership or purchase history from data partners like Acxiom. Let me make something very clear; Facebook's decision to discontinue partner categories has nothing to do with the quality or ethical nature of our data models. Facebook's challenge was not around it's data source, it was around it's ability to secure it's own data. As we always have, we got to great lengths to ensure the data we leverage is ethically sourced. We have rigorous processes in place to ensure the data we procure comes from reputable providers and has the proper permissions and rights for use. Data driven marketing is a secular trend that is not going away. When used ethically, data transforms consumer experiences in business ROI and that's really good for the entire industry. In fact, publishers who have been first to embrace data have gained disproportionate share and revenue. Following their original announcement, Facebook came back and clarified that while third-party data would no longer be available through partner categories, they do intend to continue to allow marketers to utilize their own data models built with first, second and third-party data so long as marketers certify that data has been ethically sourced; this means that marketers will be able to continue to use data for marketing on Facebook, it represents an opportunity for us overtime to recapture some of the lost revenue from Facebook via direct relationships we have with many marketers. This is a win for marketers, many of whom are developing unique and proprietary data models that they want to apply across all of their used cases. On the heels of this announcement, we also reached out to over 30 of our largest publishers and platform data partners representing the majority of our non-Facebook digital data revenue, and without exception they all intend to continue to utilize ethically sourced data in the campaigns they support. Like the trade desk, we have not seen any pullback in the use of data outside Facebook; in fact, April was a record quarter for the LiveRamp data store. Switching gears now to the quarter and FY19; we delivered a solid fourth quarter highlighted by strong top line growth, expanding margins and continue execution across all areas of the business. Excluding divestitures, total revenue was up 9%, in fact, revenue was up all segments and all geographies during the quarter. Beneath the top line, will again delivered meaningful margin improvement with total company gross margin up over 300 basis points, and operating income up 60%. Now, let me discuss both of our businesses in more detail. First, Acxiom Marketing Services or AMS; inside of AMS marketing services had a strong quarter and it feels as if this business is beginning to find it's stride. Revenue grew 5% and we delivered modest bottom line improvements on the heels of an impressive bookings quarter in Q3, Q4 represented the largest new bookings quarter in over five years, driven by meaningful new logo wins with Toyota, Santander Bank, and American Family Insurance. We are thrilled to add these leading organizations to growing client roster. All of three came to us looking to improve their people base data strategies, and we were able to develop flexible next-generation database solutions that are Omni channel, real-time enabled, and demonstrate real ROI. In FY18 we added over 20 new database logos representing the strongest new logo year during my time at Acxiom. I am also excited to share that Q1 is on-track to be another very strong bookings quarter. In the last six weeks, we signed five more new logos including Genesis Financial Solutions, a company that puts the consumer first by providing quality financing solutions and direct-to-consumer credit cards. As part of this deal, we will help Genesis Financial better leverage it's people-based data management capabilities to identify and effectively engage consumers and drive it's acquisition marketing strategy. In addition to our new logo success, we also recently signed several multi-year, multi-million dollar renewals including a key renewal with one of our largest financial services clients. I feel good about the progress our marketing service services business is generating. It took a few quarters for momentum to build but our current trajectory is trending positive. This shift can be attributed to several factors; specifically, tighter sales force industry alignment, a continued focus on new logo acquisition, and finally, a better product marketing bip [ph]. Our next-generation marketing database is a solution clients want to buy. It is lighter weight compared to a traditional database, and much easier and faster to implement making it an ideal solution for organizations looking to scale quickly. Our audience solutions business grew 2% during the quarter despite anticipated headwinds from Facebook. Excluding Facebook, revenue will been up high single digits, 9% driven by growth and other digital data revenue. Digital grew 4% during the quarter, but excluding Facebook would have been up strong double digits. As discussed earlier, third-party data remains a critical component of the people based strategies most publishers and platforms employ, and we expect the use of our data in digital campaigns to continue to drive growth in FY19 despite the impact from Facebook. Looking ahead to FY19, we expect AMS to be a healthy and stable business. The strategic realignment provides the focused and independent foundation to continue to accelerate the AMS business momentum we are already experiencing. Facebook will certainly create headwinds but the underlying trends absent this impact are positive. Turning now to Connectivity or LiveRamp. Connectivity delivered another solid quarter and the business continues to demonstrate it's strong network effects. Revenue in Q4 grew 30% and we exited the quarter with $230 million revenue run rate. For the year revenue grew 43%, and inside of this growth, we delivered meaningful bottom line improvement with full year segment EBITDA in the mid-teens. LiveRamp is the industry's leading identity and data connectivity platform. It is a best-in-class FAS business with compelling scale, growth and operating leverage. LiveRamp's identity draw [ph] connects all the world's data with all the world's people for all the world's used cases. And while marketing has been our current focus, the applications for this technology are much broader. Warren and I often talk about the multiple growth leverage we have at LiveRamp; specifically adding new clients, growing existing relationships, developing new products and capabilities like B2B or addressable TV. And finally, expanding internationally. We are pulling on each of these levers and are confident in our growth outlook for LiveRamp. Let me talk briefly about each in turn. First, new clients; during the quarter, we added roughly 30 new clients bringing our total direct client count to over 570, up from roughly 400 clients at the end of last year. Notably, in the U.S. our direct client list now includes 5 of the top 7 banks, 5 of the top 9 insurance companies, 4 of the top 5 telcos, 5 of the top 6 auto companies, 6 of the 9 largest retailers, and all 3 of the top 3 airlines. We've experienced a lot of momentum with brands in FY18 and in fact, our brand business was up nearly 50% this year. We believe we still have a lot of runway to have new brands, and are finally getting easier to bring on the 571st customer as the network flywheel spins. We expect new logos to continue to be an important growth driver in FY19. A second key growth lever for the business is the ability to land and expand, most brands start using LiveRamp for basic displays for getting use cases. However, as we expand our coverage beyond programmatic, we are seeing some of our more sophisticated clients begin to leverage us for things like measurement and attribution, personalization, and in some cases using us as the system of record for their entire enterprise. Today the average number of connections per client is approximately 12 as we continue to introduce new use cases like TV or people-based programmatic, we expect this number to grow. In fact, it is our belief that the average Fortune 500 advertiser has well over 100 different activation points with which they should be using data. So we are really just scratching the surface here. We have nearly $41 million plus clients, up from roughly 30 at the same time last year. And as our clients leverage their data in workplaces, the stickier our solution becomes. Our net retention has been consistently north of 110%, a fact of which we are proud. Next, new products and capabilities. This is an area where we are placing several seeds today that we believe will become meaningful growth drivers for us in the future. Let me briefly provide an update on a few of these initiatives. First, the people-based programmatic consortium. A year ago on this call, we announced an effort without AppNexus, Index Exchange, and others to embed our identity in the programmatic bidstream. Today, we are close to 30 platforms, both from the supply and demand side. Participate in only ad ID consortium. By the end of this year, we expect over 70% of all open web inventory to be identity link enabled. This is a huge deal, as open web programmatic spend is estimated to grow to over $30 billion in the U.S. in 2018. Importantly, it also drives ubiquity of our identity across the ecosystem which has a flywheel fact on the rest of the business. Next, LiveRamp TV, in conjunction with ramp up this year, we formally launched identity length for TV. This is an effort we are really excited as it expands our team to include the $70 billion plus TV opportunity. When we spoke with investors in March, we talked about three key things we needed to do here; one, activate the buyer side; two, automate to any even button for addressable TV; and three, extend our identity linkcraft to include connected and OTT televisions business identifiers. We are starting to see a lot of momentum trends; in Q4 alone, we saw campaign volume increase by more than 50% for addressable. We are working with over 20 new advertisers on this use case including major brands across pharma, retail, apparel, CPG and traveler. We also officially launched our new TV platform which automates what would otherwise be a highly manual process. This is a huge milestone and it increases the speed at which TV can transact and makes third-party data sets from our data store readily available. We now work with every major addressable MVPD and 90% of the major television networks. Most exciting, we recently entered into a new partnership with these [ph] advertising cloud wherein Adobe has become the first official reseller of LiveRamp's TV capabilities. In FY19, we expect TV to be a meaningful growth driver for us with TV revenues expected to grow by more than 70%. Lastly, B2B; in Q4 we announced the acquisition of specific data partners to accelerate the growth of our B2B business. Worldwide B2B remarketing is $170 billion market. However, B2B marketers have historically been unable to take advantage of the innovations identity resolution have driven in consumer marketing in that. We completed integration activities earlier this month and Peter [ph] and Grant Ress [ph], co-founders of Pacific Data Partner and former Oracle [ph] and Blye Kye [ph] with lead the newly formed LiveRamp B2B business. Peter and Grant are proven game changers in the industry, and we are very excited to have them on our leadership bench. A final and important lever for our LiveRamp business is growth outside of the U.S. We have a very healthy business today in the UK and France, and we plan to formally launch to LiveRamp branded APAC this year beginning with Australia this month. Importantly, some of our most innovative used cases are originating out of international. For example, we are seeing tremendous growth with our second-party data offering outside of the U.S., and in fact are working with some of the world's largest retailers on this use case. And in APAC, we continue to work very closely with Alibaba to onboard our clients data into the Alibaba data bank. Since making this offering available, we've added over 10 new clients in APAC and we are exploring, expanding this value proposition to other publishers. In closing, we delivered another solid quarter in Q4 and I would like to thank our associates for their ongoing hard work and many contributions. We enter FY19 with a lot of optimism, and we're excited about the prospects for both of our businesses. Thanks again for joining us today. We look forward to updating you on our continued progress in the quarters ahead. I'll now turn the call over to Warren.