Scott E. Howe
Analyst · BMO Capital Markets
Thank you, Lauren. Good afternoon, and thank you for joining us today. The last 90 days have been trying for all of us. When we last talked, we shared our view of the year and laid out financial guidance that many found disappointing. Our share price has declined, which is also disappointing to us all. But throughout, our confidence in our future and commitment to the path forward has not wavered. We believe we have many terrific things going on at Acxiom, and where we have challenges, we have plans in place to address them. We continue to believe that we are building a stronger company, step by step, day by day and quarter by quarter. Warren will walk through our financial performance for the quarter in a few minutes, but let me reassure you that we continue to believe in our guidance for the year and see many reasons for optimism. Nearly 3 years ago, I first shared with you a 3- to 5-year vision of the Acxiom we would one day become. I talked of focusing on Marketing and Data Services as our north star. I spoke of accelerating our innovation to the market and delivering better results to our marketing clients. I've talked of transforming our core business that was largely built around ad hoc custom services to one in which continued customization spurred innovation and standardization around SaaS-based offerings. And throughout, I've talked of our continued efforts to simply run a better business by standardizing our processes, streamlining our cost structure and eliminating bureaucracy and waste. Transformation is never quick or easy, but rather is always a step-by-step journey. So I thought today it might be useful for me to revisit some of our top priorities, talk about the progress we've made and also the challenges on which we are still working. Core growth. Let me start by focusing in on our Marketing and Data Services top line growth. When we last spoke, you'll recall that we provided guidance suggesting that top line growth for M&DS, excluding AOS and LiveRamp would be down. At that time, I viewed this softness as a problem of our own making rather than anything structural or systemic. I continue to believe this, and we've been busy making the necessary course corrections. First, we've strengthened our leadership. Earlier this month, Nada hired former American Express executive Kerry Hatch to lead our sales operations efforts. I'm a big believer that what gets measured gets done, and sales operations is the discipline of maintaining sufficient pipelines, measuring throughput, forecasting future results and ensuring account planning is performed across the organization. Kerry is a world-class executive with a solid track record of transforming and leading successful sales operations. After just a few weeks on the job, Kerry has identified a handful of priorities that I believe will make a big difference. Second, we put a far stronger emphasis on account planning. In our forecasts, we saw weakness in what we would characterize as upsell activity, the ability to deliver ad hoc solutions that supplement contracted revenue. These upsells are directly tied to our ability to identify client pain-points and deliver new ideas throughout the year. Over the past quarter, we've strengthened our account planning for nearly every major client and for every product group: marketing database, data consulting and analytics, email and AOS. Third, we are extending our use of the specialist/generalist model to build upon the success we have had securing major foundational customers over time. After experimenting with the tiger team specialist group in AOS with some success, we have created a similar team of 6 data product specialists. This group is charged with evangelizing the newest data sources and predictive models that serves specific industries, creating the types of packages that improve our customers' ROI and helping the sales teams be more effective in telling our powerful data story. We've also expanded our inside sales group to focus on outbound prospecting and small- to mid-sized data deals. Fourth, we've added to our sales force. We welcomed 13 new hires to the sales organization in Q1. Finally, we've placed increased focus on the top of our pipeline. Our marketing and data services pipeline is up 7% sequentially, and we closed a number of key deals in the quarter, including new contracts with Zürich-based ACE insurance group and Australia-based Seven West Media Group, as well as large renewals with Virgin Media, First National Bank of Omaha, a top 5 credit card issuer and one of the world's largest communications companies. That said, let me pause and acknowledge that this continues to be a work in progress, accelerating our top line growth is our utmost immediate and long-term priority. And we are doing the right things. But the ultimate measure of success won't be how hard we're working, but rather the revenue growth that we hope to achieve. Our outlook for AOS and LiveRamp integration. Next, I will provide an update on AOS. On our last call, I reinforced our vision of a new category within the industry. We live in a world in which data can be used to drive better marketing decisions, but 3 fundamental disconnects occur: marketers cannot access all the relevant data; they can't connect all of their disparate data to form meaningful insights; and they cannot use these insights to power the many tactics they utilize. This is a connection problem, and we believe that, together, AOS and LiveRamp foster more connections between advertisers, agencies, publishers and applications than any company in the world. We're pleased with our progress over the past quarter with AOS, but continue to believe we can do even better. Please turn to Page 3, where we have created a new set of AOS adoption metrics that we intend to share on a quarterly basis. Over time, as the business gains greater maturity, we will likely add more metrics. We signed 7 new AOS deals in the quarter with several industry-leading companies, including a large, multiyear contract with Carrefour Media. Based in France, the Carrefour group is the leading retailer in Europe and the second largest retailer in the world. Carrefour will use AOS to help optimize its media buying and improve customer engagement. It will also become a publisher partner. We are very optimistic about this relationship and are excited to work with Carrefour to deploy the first full AOS platform in Europe. We ended the quarter with 48 customers using some element of the AOS platform, a sequential increase of 20%. Notably, this figure excludes 81 agency deployments. Our AOS pipeline continues to grow, and we exited Q1 with over $75 million in qualified pipeline, which represents an increase of 25% from the prior quarter. Now it becomes a matter of converting that pipeline into bookings, which the changes I outlined above put us in a better position to do. AOS powered more than $28 million in gross media spend in Q1, representing an 87% increase over last quarter and a 40% increase over Q3 of fiscal 2014. We continue to expect a ramp in gross media spend throughout the fiscal year, and this solution continues to generate results for our customers. We are starting to package some of these in the case studies. Just recently, a major automaker teamed with Acxiom to use its off-line data and our Automotive Audience Propensity Models to develop highly targeted audience segments on Facebook and Twitter. The campaign generated 4x the click-through rate for Facebook and unprecedented CTRs for Twitter. Further, the cost per click was the lowest of any initiative on Facebook and Twitter for the advertiser. As we build our client success stories, we need to keep educating the market on the power of using off-line customer data and digital marketing and continue to drive spend through the data Safe Haven. We are expanding our partner ecosystem and exited Q1 with over 60 AOS partners. With LiveRamp, this number becomes greater than 100. We are now partnered with 4 of the 5 top mobile display publishers and all 4 of the major cable and satellite providers. Through our TV partnerships, we are able to reach approximately 40 million households and close to 88 million individuals. In fact, we have run over a dozen beta-targeted television campaigns. And finally, an update on our Starcom partnership. Since the announcement of this partnership last December, we have successfully trained and enabled close to 400 Starcom employees to use AOS. I am pleased to share that we have onboarded over 80 Starcom clients into the AOS platform. This allows SMG to use Acxiom third-party data to more effectively target audiences online. The next step for these clients is to combine their first-party data with Acxiom data to enable a more complete view of their audiences and ultimately deliver even better results. A handful of SMG customers are starting to do this, and our pipeline of on-boarding opportunities continues to grow. As you can see, there appears to be a lot of positive momentum with AOS, but we're not without challenges. As with any new product, AOS is being refined according to client feedback and how we're actually seeing them use the product. We believe we're creating a new category where off-line and online data are integrated and connectivity is paramount. So there is a lot of education involved. While our GMS spend is accelerating, we have work to do to ensure installed base translates into recurring subscription revenue over time and, above all, as we transform pipeline into booked revenue, it will give us a needed boost in top line growth. Finally, I'd like to update you on the LiveRamp acquisition, which was completed on July 1. With the transaction now complete, we are laser-focused on ensuring we integrate LiveRamp in a manner that allows us to fully capitalize on the opportunities it brings us. We are in the process of introducing LiveRamp to our client base, and to date, we have made introductions to over 20 of our top customers. The feedback we've received from both customers and partners has been astoundingly positive. And since July 1, LiveRamp has added 8 new customers. I think we're off to a good start here, but our product and sales integration efforts are still in process and will likely span the entirety of Q2. Focus in running a better business. As I just mentioned, our LiveRamp integration efforts are now underway. While there are certainly top line synergies we are pursuing, we also believe we will find sizable efficiencies. For instance, both companies were contracting with data partners to fuel effective online to off-line matching. By eliminating the duplication, we have already removed what will amount to approximately $10 million in annualized costs. We believe that this is just the tip of the spear. Over the next 45 days, we will continue our integration efforts and ultimately emerge with functionality that marries the best of both companies' products, a much broader set of application partners and an organization that, together, is more efficient and able to innovate faster. Warren will talk more about our various initiatives to build a better business in a minute, so let me switch gears to our portfolio efforts. During the quarter, we sold our U.K. call center business, 2Touch, to increase focus on the growth of our core database business in Europe and the global expansion of AOS and LiveRamp. Since we launched our portfolio initiatives we have: divested our background screening division; shuttered our perpetually unprofitable European paper survey business; and now divested 2Touch. We believe our ongoing efforts on our portfolio and running a better business are critical to transforming us to the more streamlined, profitable and innovative company we believe we will be. Stability and continuity are our goals and we are taking steps to get there. Let me conclude by thanking all of you for your patience and support in our journey. We understand we still have a lot to do and much to prove but remain optimistic and excited about the opportunities that lie ahead. With that, I will turn the call over to Warren.