J. Joel Quadracci
Analyst · Barrington Research Associates
Thank you, Katie, and good morning, everyone. Second quarter results met our expectations as we continue to differentiate ourselves as a marketing experience company that simplifies the complexities of marketing for brands and marketers. Our distinctive offering shown on Slide 3 includes a suite of integrated solutions for creative production and media backed by intelligence and tech across all digital and physical channels. We continue to invest in our strategic growth areas, including innovative solutions and superior talent to stay ahead of industry trends and execute faster, better, and with more agility. Quad's overall supply chain continues to have limited direct exposure to tariffs. Our largest import is the paper we bring in from Canada as we look at -- as well as we manufacture -- books we manufacture in our facilities in Mexico. These products are compliant under the USMCA, and our expectation is that they will continue to be exempt from tariffs. During the second quarter, we did not see a significant pullback from clients due to tariffs or inflationary pressures. However, we continue to closely monitor for potential impacts on our clients given the widespread uncertainty of when and how tariffs will ultimately be implemented. We are paying particular attention to our client supply chains for potential disruptions as well as fluctuations in consumer demand that may affect their mission-critical marketing plans. Rising postal rates also continue to challenge our clients, but a special 9-month USPS catalog discount launching in October offers some relief. This 10% discount aims to test volume elasticity within the catalog vertical. We appreciate the USPS agreeing to this test, which follows a recent study from the Postal Regulatory Commission confirming that rising rates negatively impact mail volume, a long-held view within Quad and other industries that rely on the USPS services to sustain essential communication and commerce. The PRC also has acknowledged for the first time that the current system is not meeting objectives, reinforcing the need for a sustainable approach. We are excited to welcome David Steiner as the recently appointed Postmaster General. He brings with him a compelling blend of operational expertise, financial discipline, and strategic vision, as well as an employee-friendly management approach at a critical time for the USPS. Quad looks forward to continuing our legacy of strong collaboration with the USPS leadership to ensure print remains a valuable part of the marketing ecosystem. We continue to offer a two-pronged approach to help our clients mitigate the impact of postal rates, which remain the single largest marketing expense for mailers. The first prong is to provide innovative postal optimization solutions to maximize savings. Quad offers a full suite of postal solutions, including innovations like Household Fusion, in which we bundle multiple magazines from various publishers and catalogs from different brands destined for the same household into a single package to reduce costs and expanded co-mail capabilities that drive additional posted savings opportunities through economies of scale. The second prong of this strategy focuses on offsetting price increases through improved response rates for mail marketing products. Much of our offering focuses on using our proprietary data stack to enhance audience targeting and responsiveness across channels, including in-home direct mail. I will discuss further in a moment. On Slide 4, we share how Quad is investing in the rapidly evolving technology of artificial intelligence to create internal cost savings and support revenue generation. We organize our approach to AI application into 3 categories: process automation, which replicates and replaces repetitive human tasks; cognitive insights, which uses machine learning and algorithms to produce predictive insights; and cognitive engagement, where generative AI can continuously analyze large pools of data to dynamically create net new content and insights. Quad leverages AI across these categories to optimize each aspect of the marketing process. In MX Intelligence, we are focusing on using AI-powered insights from our data stack to predict behaviors and optimize messaging to reach the right audiences. In MX Creative, we are applying AI-driven automation to accelerate the production of high-quality customized content across channels, ensuring relevant connections at scale. In MX Production, we are streamlining workflows like scheduling and machine maintenance to reduce manual intervention and improve speed to market without compromising quality. And in MX Media, we are using AI to optimize campaign performance through continuously refining media execution across digital and physical channels, tracking real-time progress, and making intelligent adjustments for maximum impact. Transitioning to Slide 5. Marketers increasingly rely on audience intelligence to drive stronger campaign outcomes and quantifiable ROI, and our AI-powered household-based data stack is helping meet that need. Our data stack includes more than 20,000 addressable demographic, transactional, attitudinal, and behavioral characteristics as well as hundreds of proprietary interests or what we call passions, representing 92% of the U.S. households. We are actively applying our data stack to client work across all channels. One major use case for our data stack is enhancing clients' media buying with precision at scale. For example, Spirit of Gallo, the fourth largest spirit supplier by volume in the U.S., relies on our data guide to guide its buying strategy across out-of-home, social, and connected TV media channels. Gallo is pleased with the progress our partnership has generated so far, and we look forward to growing together in the future quarters. We also use our data stack to enhance direct marketing campaign effectiveness. By filtering target characteristics and passions from our data stack, we optimize mailing list to increase response rates and achieve a greater ROI for our clients' initiatives. Earlier this year, we applied our data stack to identify the best potential customers for our direct mail campaign we helped execute for a nationwide home services company. The new customer acquisition mailing led to more than an 80% increase in revenue and a 65% increase in return on ad spend compared to the client's 2024 mailing campaign. As we highlighted last quarter, Quad is providing integrated marketing services for Valvoline Instant Oil Change across creative, production, and media. Using a combination of demographic and transactional characteristics, we are generating targeted lists to market the client's grand openings and store remodels through in-home direct mail. The initial results from this application of our data stack are quite promising. In addition to the use cases I've outlined, we're exploring new avenues to monetize our differentiated data capabilities, and I look forward to sharing more about these opportunities on future calls. The biggest hurdle to scaling data applications is the time and specialized knowledge required to interpret the relevant data for a particular use case. During the quarter, we solved for this challenge through the launch of Audience Builder 2.0, an AI-powered tool that enables Quad employees to easily access our data stack to create complex high-propensity audiences. By year's end, we expect to finish integrating a large language model within the tool to enable even faster audience creation using natural language prompts. These queries can be as simple as "Build me audience of all potential customers who are in the market for premium pet food who shop online." The tool will then generate an audience list following the requested parameters in a format that can be deployed directly to online or offline channels. On Slide 6, we provide an update on in-store Connect by Quad, which leverages the high foot traffic of brick-and-mortar stores to generate direct consumer connections for retailers and brands. We recently announced our partnership with Vallarta, a leading Latino-owned grocery chain in California, known for providing high-quality, authentic ingredients to its customers. By the end of the summer, In-store Connect will go live in 15 Vallarta stores, featuring messages in both English and Spanish and providing CPGs with expanded access to shoppers. Steve Netherton, Chief Information Officer and Vice President of Continuous Improvement for Vallarta Supermarkets, said, "In-store Connect gives us an effective tool to communicate our unique products and potential savings to shoppers while opening new opportunities for brands to engage with communities we serve in meaningful, measurable ways." I'm pleased to share that we have successfully doubled our in-store Connect footprint with the Save Mart Companies, recently installing the solution in 15 additional stores. This marks the first grocery client to expand its store count beyond our initial test phase. Within Store Connect, we are strengthening our roles as strategic advisers, helping physical retailers adapt to a rapidly evolving media environment. Our dynamic real-time advertising channel delivers measurable results for advertisers and retailers alike. Based on a sampling of data from transaction logs, Quad has seen an average of 5% to 20% product sales lift from participating brands. The range in sales lift depends on campaign objectives. Promotional campaigns on our platform often generate the highest returns, with some achieving sales increases greater than 20% for featured products. Brand awareness ads like those from Niclo Vallarta consistently deliver single-digit sales increases, adding steady value over time. In addition to individual product lift, In-Store Connect has demonstrated its ability to boost across entire product categories. We are also using In-Store Connect to help other types of retailers create their own internal store In-Store retail media ecosystems. The focus here is to elevate the shopper experience with promotional content directly in aisle. As we shared last quarter, one of the nation's largest home improvement retailers currently has more than 550 of our digital screens installed in approximately 100 of its stores. Transitioning to Slide 7. During the quarter, the company and its leadership received several recognitions and awards reflecting Quad's industry expertise. For the sixth year in a row, we ranked among Ad Age's top 25 world's largest agency companies. We also earned a repeat spot on MM&M's Agency 100 for our expertise in health care marketing. Several of our leaders received industry recognition during the quarter, too, ranging from commerce marketers pioneering retail media to e-commerce studio professionals and Adweek's most influential leaders driving growth across advertising, marketing, media, and tech. As an industry thought leader, Quad regularly partners with some of the nation's most reputable researchers to explore marketing trends, as shown on Slide 8. Quad recently partnered with The Harris Poll, one of the longest-running surveys in the U.S., to conduct a cross-generational consumer study on how Americans engage with digital and physical media. The study titled the Return of Touch Report, Reimagining Consumer Engagement in 2025, finds that consumers desire tactile brand experiences, including in-store shopping and immersive print catalogs and direct mail. Some key findings are that 71% of consumers say, experience a brand in a physical store deepens my connection and loyalty to it. 71% of consumers also say print catalogs or magazines feel more authentic than digital campaigns. Findings were even more compelling for younger generations, as 86% of Gen Z and millennials say, touching and feeling products are essential to my purchasing decisions, and 73% say they look forward to receiving catalogs from brands. These trends support Quad's belief that integrating digital and physical touch points is essential to impactful marketing. That's why we have built our services to seamlessly connect creative production and media solutions across online and offline channels to enhance customer engagement and improve marketing ROI. On Slide 9, we spotlight a long-time partner that leverages tactile media to improve engagement with consumers. KnitWell Group has a portfolio of iconic American fashion brands, including Talbots and Chico's. Catalogs play a vital role in marketing these brands, and Quad has proudly served as Talbot's trusted catalog print partner for more than 15 years. Beyond print execution and paper sourcing, Quad employees work as an extension of Talbot's marketing team, working directly on site in the clients' facilities where they handle creative premedia that supports the brand's catalogs and social channels. Building on our strong manufacturing and service record with Talbot, Quad has recently expanded our partnership with other affiliates of KnitWell Group, winning catalog and direct mail print execution for 3 brands under the Chico's portfolio. Transitioning to Slide 10, we are proud to share new work we debuted for Natrol, the nation's leading drug-free sleep aid brand. As Natrol's agency of record, our Betty creative agency was engaged to help reposition the brand from a sleep supplement to a wellness performance partner. We collaborated with MVP quarterback, Josh Allen, to promote the client's new sleep and restore product line through a campaign featuring 15- and 30-second video sprouts across digital, linear TV, and connected TV, including Amazon, Select TV, and Walmart Connect. The spot entitled This Me has garnered strong results, receiving over 1.8 million YouTube views and 5.8 million Instagram reel views in under 2 months. The campaign has also been picked up by major media outlets and marketing publications, including People, Sports Illustrated, Bleacher Report, MM&M, and Media Post. Rebecca Lyle, Natrol's Chief Marketing Officer, said, "Utilizing MVP quarterback, Josh Allen, we've been able to tap into a huge new audience and see the impact utilizing top-tier talent at scale can have. We're thrilled about the This Me spot that's gone live along with the Natrol Pro Sleeper Sweepstakes, and are even more excited about what's still to come. Natrol is just 1 of 3 standout creative campaigns our betting agency has launched in the last 2 months, including new work for the Minnesota lottery and a creative campaign for Kemps, a Midwest dairy products brand owned by Dairy Farmers of America. Before I turn over the call to Tony, I would like to recognize our employees and thank them for their continued hard work, particularly as we prepare for our peak busy season. Through our persistent and commitment to innovation, we are simplifying the complexities of marketing and driving better business outcomes for our clients. With that, I will now turn the call over to Tony for the financial review.