Earnings Labs

Q2 Holdings, Inc. (QTWO)

Q4 2021 Earnings Call· Wed, Feb 16, 2022

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Transcript

Operator

Operator

Good morning. My name is Brent, and I will be your conference operator today. At this time, I would like to welcome everyone to the Q2 Holdings Fourth Quarter and Full Year 2021 Financial Results Conference Call. Thank you. I would now like to turn the call over to Josh Yankovich, Investor Relations. Sir, please go ahead.

Josh Yankovich

Management

Thank you, operator. Good morning, everyone, and thank you for joining us for our fourth quarter and full year 2021 conference call. With me on the call today is Matt Flake, our CEO; David Mehok, our CFO; and Jonathan Price, our Executive Vice President of Emerging Businesses, Corporate and Business Development. This call contains forward-looking statements that are subject to significant risks and uncertainties, including statements regarding our expectations for the future operating and financial performance of Q2 Holdings. Actual results may differ materially from those contemplated by these forward-looking statements. And we can give no assurance that such expectations or any of our forward-looking statements will prove to be correct. Important factors that could cause actual results to differ materially from those reflected in the forward-looking statements are included in our periodic reports filed with the SEC, including our annual report on Form 10-K to be filed this week and subsequent filings and the press release distributed yesterday afternoon regarding the financial results we will discuss today. Forward-looking statements that we make on this are call based on assumptions only as of the date discussed. Investors should not assume that these statements will remain operative at a later time, and we undertake no obligation to update any such forward-looking statements discussed in this call. Also, unless otherwise stated, all financial measures discussed on this call will be on a non-GAAP basis. A discussion of why we use non-GAAP financial measures and a reconciliation of the non-GAAP measures to the most comparable GAAP measures is included in our press release, which may be found on the Investor Relations section of our Web site and in our Form 8-K filed with the SEC yesterday afternoon. Let me now turn the call over to Matt.

Matt Flake

Management

Thanks, Josh. I'll start today's call by sharing our fourth quarter and full year results and highlights from across the business. I'll then hand the call over to Jonathan to provide more insights into the emerging businesses organization he oversees. David will then discuss our financial results in more detail as well as guidance for the first quarter and full year before I conclude with a look ahead to '22. In the fourth quarter, we generated non-GAAP revenue of $132.3 million, up 21% year-over-year and up 4% sequentially. Non-GAAP revenue for the full year was $500.8 million, up 23%. Our registered user count at the end of the year was 19.2 million, up 8% year-over-year and flat sequentially. We closed out 2021 on an extremely strong note. And as I look back at the full year, I'm proud of the way our team performed. On the sales front, it was a year characterized by two distinct tasks. Bookings performance during the first 6 months continued to be impacted by the pandemic. However, we saw significant improvement in the buying environment in the second half, with a solid third quarter of broad base net new activity, and an even stronger finish to the year in the fourth quarter. These two quarters combined for the best bookings have in company history. Over the course of the year, we signed 9 enterprise and 13 Tier 1 customer contracts across our digital banking and lending platforms and had strong renewal rates. With all this activity, we exited the year with more than 1,200 financial institution customers, and over 1,300 total customers. On the innovation front, our teams continue to deliver new and innovative solutions. We launched the Q2 Innovation Studio and added more than 50 technology partners that can drive even more engagement, stickiness…

Jonathan Price

Management

Thanks, Matt. As we discussed throughout the pandemic, innovation has become critically important for financial institutions. New entrants into the space are creating incremental competitive pressures, and accountholder expectations for innovative digital solutions are at an all-time high. Over the last several quarters, we shared stories about the Q2 Innovation Studio, which provides our customers and partners with API and SDK based access to our digital banking platform. And in doing so, enables them to extend and add new experiences to their digital banking environment faster than ever before. By helping our customers deliver technology rapidly, Innovation Studio can drive deeper engagement in the digital channel, and add solutions that generate new non-interest related revenue. In the fourth quarter, we saw continued success with Q2 Innovation Studio, adding 16 new partners to our fintech ecosystem. We believe that adding new partners can help us create substantial value for our customers and Q2 over time. First, the contributions from these partners provide us with meaningful cross-sale opportunities with our digital banking customers. For example, one of Q2's top cross sold products in the quarter was an Innovation Studio partner solution. And that product also yielded two of our largest individual cross-sales. The second advantage is that it can unlock verticals in which we otherwise don't currently access. Segments like HR and insurance, for example, which we believe can open an expanded addressable market for us over time. During the fourth quarter, we added another vertical through an investing and money management solution that we can now offer directly to our customers, allowing us to tap into this attractive market for the first time. Finally, because of the speed and flexibility the Innovation Studio provides, we're seeing it create competitive advantages in the market. During the quarter, Innovation Studio not only helped…

David Mehok

Management

Thanks, Jonathan. We're encouraged by the momentum we're seeing in the business. And we're pleased with our financial results for the quarter with revenue coming in near the high end of our guidance and EBITDA well exceeding our guidance range. I will review our results for the fourth quarter and full year 2021 before finishing with guidance for the first quarter and full year 2022. Total non-GAAP revenue for the fourth quarter was $132.3 million, an increase of 21% year-over-year and up 4% sequentially. Total non-GAAP revenue for the full year was $500.8 million, up 23%. Both the year-over-year and sequential increases for the quarter were primarily driven by an increase in subscription revenue associated with the deployment of new customers and continued organic growth from existing customers. We ended the year with approximately 19.2 million registered users, an increase of over 1.4 million users or 8% year-over-year and flat sequentially. The year-over-year increase was attributable to strong organic user growth throughout the year, and new customer go lives concentrated in the first half of the year. Flat user count sequentially reflects typical levels of organic user growth, combined with the slowdown in new customer installations and known back end concentrated customer user churn. As we previously discussed, we had expected a slowdown in customer installations in the second half of 2021 as a result of the pandemic's impact on bookings throughout 2020 and the first half of 2021. We anticipate this lower level of new customer installations will continue in the first half of 2022 before increasing in the third and fourth quarter, driven by the bookings improvement we observed in the second half of 2021. Transactional revenue represented 13% of total revenue for the quarter, consistent with the prior year period and down from 14% of total revenue…

Matt Flake

Management

Thanks, David. To close out today's call, I want to offer a few comments on our business outlook for '22. First, I'm extremely encouraged by the momentum with which we enter the year as we continue to monitor the ongoing pandemic and the impact of the macroeconomic backdrop on our customers. The sales execution from the back half of '21 suggests the financial institutions are in a better purchasing position than they were a year ago. We believe one thing that pandemic is clearly underscored is that the time to embrace digital is now. We are entering a new frontier in the industry, and as a result, we anticipate financial institutions, fintechs and innovative brands will accelerate their investment in financial services technology in the years to come. And when you consider the breadth of our digital banking and lending portfolio, and our competitive advantage with Q2 Innovation Studio and Helix, I believe we are in a unique position to capitalize on the substantial market opportunity in front of us. With that, I'll turn it over to the operator for questions.

Operator

Operator

Your first question comes from the line of Terry Tillman with Truist. Your line is open.

Terry Tillman

Analyst

Yes. Thank you. Good morning, Matt, David and Jonathan. It feels like this is almost another mini Analyst Day. Lots to go over there, a lot of good stuff to hear, and it's good to see the strength and improving bookings in 4Q. I have two questions, and I don't know if this is for Matt or Jonathan, but on Helix and I got to get used to say the name now Helix, I think you all talked about 3 of your top 5 customer renewals were in the quarter, and you did call out Credit Karma. So that's good to hear. But could you maybe touch a little bit more on those three renewals. Did they expand some of the capabilities? Have the registered user base has grown meaningfully? And then the second part of this question is at the Analyst Day, based on the math, I mean, this business should be a 40% to 50% CAGR potential, if my math is right, by '26. Is it a linear growth rate over time? Or could there be some kind of some spikes or it may not be a smooth growth rate? And then I have a follow-up for David.

Jonathan Price

Management

Yes. Thanks, Terry. It's Jonathan. So, yes, I would say in all these cases, I think this is a very good sign for us and a testament to their belief in our platform with Helix. We've seen rapid user expansion in all three examples, and I think we're going to continue to see more of that. And as we think about expansion of products and the road map, I think they're very much subscribing to what we have in the road map and helping guide us as to where we're going to go. So, we've seen expansion of products with those customers, and we'll see more in our belief. And yes, we've definitely seen user expansion. So, we're pretty optimistic there. As far as the growth -- shape of the growth, I would say, I wouldn't think it's linear. When you think about these programs, and when they launch new products, they're often starting with their first car, if it's a new debit program, for example. And so, the shape won't be linear, but as we launch new programs, you're going to see ramping of users and transactions and that will lead to a revenue spike. And then as they realize and learn who are the most active users and then continue to find ways to create more active users then they see some stability in that over time and growth over time. So, I think you've got to watch for new platform launches and new product launches, and that will be our indicator that the revenue and the transactional growth can come behind that.

Terry Tillman

Analyst

Okay. Thanks, Jonathan. And then just a follow-up for David. Could you touch a little bit more on how we think about the shape of revenue growth through the year? I know you kind of gave some qualitative commentary, but is 2Q the low point and kind of what that low point would be? And then the second part of this on the shape of reacceleration, do you think as we go into '23, we are comfortable with the idea of like two-handle type growth, 20% plus growth? Thank you.

David Mehok

Management

Yes, good morning, Terry. Thanks. And just to give you a little bit more context on that quarterly base growth rate, the first half of the year, we expect to see a similar growth rate year-over-year Q1 to Q2. So, if you think about the 12% to 14% we laid out there in Q1, you can think about a similar type of growth in Q2. And then that accelerates into Q3 with Q4 accelerating growth from Q3. So, we're set up well to have the FY '23 acceleration in growth relative to what we said in the Investor Day in December. We're not going to give a handle lead on that, but we still think that 300 basis point plus growth rate acceleration in '23 relative to '22 is still absolutely what we are targeting.

Matt Flake

Management

Thank you, Terry. Appreciate it.

Terry Tillman

Analyst

Thank you.

Operator

Operator

Your next question comes from the line of Parker Lane with Stifel. Your line is open.

Parker Lane

Analyst · Stifel. Your line is open.

Yes. Hi, guys. Thanks for taking the questions. Matt, some really nice wins on the Tier 1 front this quarter for digital banking. Wondering if you could expand on the determining factors and considerations that banks and credit unions are making, and the decision to go with a more modular approach for digital banking versus the full platform for retail small business and corporate? And with some of that urgency that you talked about in your end markets, are you seeing those expansion conversations take place closer to the initial land? Or is it largely consistent with what you've seen in the company's history?

Matt Flake

Management

Yes, Parker. Thanks. I would say that what we are facing on the bank and credit union side is a pretty simple proposition, which is either fall behind or you keep up on technology. And if you think about what they're faced with, it's a daunting task to take the lending and the deposit side of the house and automate and digitize those experiences. And so, when you think about the surface area that our platform and our technology covers, we are able to walk into these banks and credit unions and offer them the ability to do retail, small business, corporate on both the lending and the deposit side. So those decisions, the way they manifest themselves, a great example of that would be we have an existing customer, it's about $20 billion in assets. They use our retail platform and they use another vendor for their corporate banking. They called us in October and said, we need a wire system that's Dodd-Frank compliant, mobile and desktop in 90 days. We are asking both of you to do this. Which one of you can do it? We did that. Got it live in 90 days, had an English and a foreign language version of it. And we're able to do that because it's an on-demand platform. So, we on-demand that wire functionality and the other vendor would have had to install a whole new wire system for them to do that. So those examples and that time frame are very difficult for other vendors to compete with us on. So, when you think about the landscape of -- in the marketplace, like I said, they've either got -- they're either going to fall behind or they're going to keep up, and that's what's driving these decisions. It also kind of manifests itself on the Helix side of the business as well, which is they have the user experience, but they need the banking feature functionality and the partnerships that we have with our existing customers and our banks allows them to expedite the technology they get into their customers' hands as well. So, the idea of buying a standalone retail Internet banking system without any commercial functionality attached to it and having to have a new system up doesn't allow you to keep up, that you fall behind. And so that messaging is really resonating. And as you can tell, we have I think 22 enterprise and Tier 1 wins in '21. 16 of those happen in the back half of the year. So spending is opening up and the banks and credit unions are really making these types of decisions now and they're thinking about the surface area that we offer, and it's a much bigger solution than anybody else out in the marketplace.

Parker Lane

Analyst · Stifel. Your line is open.

Got it. Very helpful. And then, David, wanted to dive into the predictability and maybe you can touch on the guidance philosophy on Helix and the broader transactional business. You obviously announced some key expansions on that front during the quarter, and you've had some new customers joined the platform this year. Can you just go into how much -- or what insights do you have on the ramp of these customers in 2022 in particular? And what's some of the different levers for upside in the model are with that Helix customer base? Thanks.

David Mehok

Management

Yes, Parker. It's a great question because it's one that we've obviously been working on throughout the year as these programs have started to launch and we started to get some meaningful volume out of them, we've learned from them in terms of the forecasting, the seasonality around them. I think we're a lot more intelligent heading into FY '22 than we were heading into FY '21. So, we do have a better handle. We think that's incorporated into the guidance. There is some seasonality. And as an example, some of these programs have higher transaction volume around tax season. We factored that in, and we're obviously going to be continuing to monitor all of these as they launch, one and two, as we start to see user growth adoption and the transactions associated with these users. So, we've really expanded the models that we have around transactional to be more accurate relative to where we were a year ago and feel good about how that's incorporated into the guidance.

Parker Lane

Analyst · Stifel. Your line is open.

Makes sense. Thanks, again.

David Mehok

Management

Thanks, Parker.

Operator

Operator

Your next question is from the line of Pete Heckmann with D.A. Davidson. Your line is open.

Pete Heckmann

Analyst

Good morning, everyone. Thanks for taking the question. My first question might be for Jonathan. How are you thinking about the opportunity around real-time payments and the rollout of Fed now? I mean, are there opportunities to look at things like decouple debit for some of these new programs?

Jonathan Price

Management

Yes. I mean, it is increasingly a top track amongst our customer base, Pete, and we are looking at all sorts of alternatives, both within our own innovation team as well as the third-party ecosystem. So that’s one area where Innovation Studio can come in hand. But we are looking at all sorts of options and just trying to figure out what is the fastest and most efficient way to get that solution into our clients' hands. I don't think I have sort of a clear answer yet on the singular route we are going, but it's certainly top of mind for our bank and credit union customers today.

Pete Heckmann

Analyst

Okay. Okay. And then just in terms of on the lending side, we heard a lot about loan pricing, very strong. It's like every quarter, enterprise and Tier 1 deals. Didn't hear as much on the former cloud lending side. Can you give us an update of how that business performed in 2021?

Matt Flake

Management

Yes. Pete, from a business perspective, keep in mind, we’ve announced multiple tier treasury onboarding deals in the quarter, which is the cloud lending platform at work. We also are seeing success on the small business lending side with that business. It was a tough quarter to compete with the PrecisionLender solution. It was -- the last 2 quarters, they’ve really done a great job of getting in the enterprise. So, I don't want that noise to take away from the success that we are having with cloud lending on the treasury onboarding and the small business lending opportunities that are there. So, it had a strong year and I think it's just going to have an even better year in '22 and beyond as the product continues to mature and we also continue to integrate into the digital banking platform.

Jonathan Price

Management

Yes. The other thing I had, Pete, is we had a good quarter overall, once again in cross-selling, and cloud lending had a good cross-selling quarter. They were a big contributor to that strength.

Pete Heckmann

Analyst

Okay. Good to hear. Thanks.

Matt Flake

Management

Thanks, Pete.

Operator

Operator

Your next question is from Andrew Schmidt with Citi. Your line is open.

Andrew Schmidt

Analyst

Hey, guys. Thanks for taking my questions here, and appreciate all the business details. Super helpful. I wanted to dig into the pipeline and the deal cycle. It sounds like the tone is much more constructive in terms of predictability, particularly when it comes to enterprise and Tier 1 clients. Maybe you could talk a little bit about just whether we are getting back to normalization from a sales cycle and decision-making perspective and how that might translate your visibility from a deal execution standpoint? Thanks.

Matt Flake

Management

Yes, Andrew, I would say that it is -- it's not just Tier 1 and enterprise. The tier -- we've mentioned the Tier 2 deal. The Tier 2 activity on the bank and the credit union side of the business, the pipeline, the thing that’s nice now is we have more opportunities where you can have movement in a quarter where a deal pushes out and we have enough to cover it. So, the second-best bookings quarter in the history of the company, and we feel like '22 is going to continue that momentum that we had. The banks and credit unions are, as I said earlier, thinking more strategically and trying to keep up with what's happening on the technology side and they're opening up their pocket books, rising interest rate environment, their stocks are performing a little better, the M&A activity is picking up. So, it's returning to what we had hoped, the momentum we had in '19 going into '20 would get back. And we're also -- I think, unfortunately, we all know how to operate in the pandemic now. So, we are -- you're seeing better activity, more leads coming in. The marketing team is doing an unbelievable job of creating some demand out there for us. So, it feels much better going into '22, and that's what gives us confidence for the outlook we have for '22 and '23.

Andrew Schmidt

Analyst

Got it. Great to hear, Matt. I appreciate those comments. And then maybe just a follow-up for David. On the user growth, you mentioned some back-end customer churn. Maybe you could expand on that a little bit in terms of what's going on? And then just how you're thinking about organic user growth into 2022?

David Mehok

Management

Yes. Sure, Andrew. First, I want to comment on the churn -- revenue churn number, which was down year-over-year. And as I said in my prepared remarks, we expect, next year, digital banking revenues churn to be down again. So obviously, those are the biggest drivers that go into the financials. We do have user churn associated with that revenue churn and it just happened to be concentrated much more so into one quarter than it has been in the past and is concentrated in Q4. So that was the impact that you saw in terms of the user quarter-over-quarter. And organic user growth going forward, we remain pretty confident because what we’ve seen historically is a fairly tight range between 9% and 11%. We remain confident that we are going to continue to see that. And we do have some areas of opportunity in the M&A space as we talked about before, where we are seeing our customers acquire, be on the acquiring side in the vast majority of these situations. So, we have opportunities there. We are going to capitalize on those opportunities, but we feel that that’s incorporated in that 9% to 11% that we've talked about.

Andrew Schmidt

Analyst

Perfect. Thanks so much, David. Appreciate the help, guys.

David Mehok

Management

Thanks, Andrew.

Operator

Operator

Your next question is from the line of Andrew Sklar with Raymond James. Your line is open.

Alex Sklar

Analyst

Great. Thanks. You alluded this in your response to Andrew's first question, and I can appreciate there's multiple post-pandemic tailwinds. But what are you hearing from customers and prospects in terms of the interest rate growth and the propensity to buy technology? And does that change at all between your digital banking lending and off-platform offerings?

Matt Flake

Management

Yes, Alex, so the customers are obviously watching everything that's going on, but the rising interest rates are inevitably positive for our -- for the bank and credit union space that we are in. And so I think you are seeing that translate into more conversations, more deals, more RFPs, more activity that's starting to take place on the business side of things. And then the fintech and the Banking-as-a-Service and the brands, there's enough activity out there where kind of this ecosystem is putting pressure on everybody. So, brands are trying to figure out how to get into embedded finance, fintechs are partnering with brands and partnering with banks, and then banks are looking for ways to do innovative things. We had a customer, a large customer rollout a BaaS initiative on their earnings call last quarter as well. So, the activity is people are coming out of this pandemic and realizing that we're going to have to operate with an Omicron, a variant that may come up, but they are realizing that the digitization of their business is critical, and they have to invest in channels, whether it's for the deposit side or the lending side. And we just -- and as I said, the surface area we cover allows them to move faster and allows them to keep up and not fall behind.

Alex Sklar

Analyst

Okay. Great color. And then, David, I guess just following up on your -- on that 9% to 11% kind of baseline user growth comment. How should we think about that in terms of the split between kind of go lives -- benefit coming from go lives versus kind of existing expansion within your base? I'm curious kind of where you've gotten to in terms of penetration within your installed base? And in fact, it still be the same kind of contributor going forward now post pandemic?

David Mehok

Management

Yes. What we've seen is, obviously, over the last few quarters, a lot of that has come from existing installed base with the momentum that we've seen in net new over the second half of 2021. We certainly expect new to be a bigger contributor, particularly as we get into the second half of '22 and heading into '23. So again, if you think about the net new bookings growth and where we’ve seen that acceleration in the second half, there's a 12-month lag roughly speaking, in terms of time to revenue when those users come online. So, if you factor that lag into your modeling, I think that's going to get you to the relative mix between the two.

Alex Sklar

Analyst

All right. Great. Thank you.

David Mehok

Management

Thank you, Alex.

Operator

Operator

Your next question is from Dan Perlin with RBC. Your line is open.

Daniel Perlin

Analyst

Thanks, and good morning, everyone. I just had a question kind of reconciling the momentum of the business and making sure I understood what David was saying about potentially seeing a sequential decline in 1Q bookings. So maybe, I guess, first, if you could just help us understand kind of the dynamics at play there and what's happening at mix? And then would you expect that, if it does sequentially decline to see with more material acceleration as we go into the June quarter?

David Mehok

Management

Yes, hey, Dan, I want to be clear. There's no commentary about a sequential decline in bookings. I think you might have been referring to backlog. And remember, the backlog number is -- constitutes two key drivers. One is the bookings activity, so net new and cross and the other one is renewals. And the renewals is -- a lot of that is predicated on what's in target for a given quarter. And seasonality wise, Q1 is typically a slow quarter for us for renewals in target and this is no exception in 2022. So, we certainly expect strong backlog growth for the full year of 2022. Q1 is the one quarter where we have fewer renewals in target. So as a result, it's going to be slightly pressured relative to other quarters in FY '22.

Daniel Perlin

Analyst

Got it. Yes. Thanks for that clarification. I appreciate it.

David Mehok

Management

Sure.

Daniel Perlin

Analyst

And that makes a lot more sense to me. On the competitive front, Matt, we are hearing from all the big core players that they're needing to be much more componentized and modular. We heard it on every one of their earnings conference calls just most recently. And clearly, they're behind the curve relative to you guys. But I’m just wondering, are you seeing any discernible differences in the market yet where you're hearing about them coming up in the RFPs that you guys might be pushing forward? Thank you.

Matt Flake

Management

Yes. Thanks, Dan. Yes. I mean, let's just be clear, the big three are in all the deals where we are the core processor. So, we've got to compete with them on all the deals, and they continue to drive the messaging outwardly and we continue to compete with them favorably. But there's still a level of what actually you have in production and what you can show them in the number of wires and ACH and all those things that you do. So, I don't take them lightly. They're all very good companies, but we continue to compete favorably not only against them, but against the point solution providers out there as well.

Daniel Perlin

Analyst

Okay. Thank you.

Matt Flake

Management

Thanks, Dan.

David Mehok

Management

Thanks, Dan.

Operator

Operator

Your next question is from Bob Napoli with William Blair. Your line is open.

Robert Napoli

Analyst

Good morning and thank you. Really appreciate, really good presentation. The additional information is helpful. It's also good to see the momentum in the business with the wins, renewals. It seems like the world is back to normal, knock-on wood, I guess. Just on new deals …

Matt Flake

Management

.

Robert Napoli

Analyst

Yes. Yes, we still can't do that outside of our offices. But that's going to change soon, I hope. The LTV to CAC on the deals and the pricing, how important has pricing been? Or has there been -- if you think about, Matt, your business over the years, how is the competition? What is -- why are you winning? How much of it is price based and -- versus technology based? And what is the returns that you're generating on deals today versus what you've generated historically?

Matt Flake

Management

I will let David talk about that piece of it. But Bob, as we just talked about with Dan, I think if you just look at the success we had in the quarter, in the last 2 quarters, everybody comes to the party on these deals. And we are winning the big names where everybody shows up. I’m confident in our pipeline moving forward. It's the breadth of our products. It's the ability to have real examples of digital transformation. I gave the example earlier of a customer that needed a wire function in 90 days, and the other player couldn't compete at that pace. So, innovation is the key to driving these deals, and a track record of doing it over and over is very important rather than a promise of you're going to do it. So, we always tell people, if you're going to believe what somebody says they're going to do, take a look at what they've done in the past. And so, our track record of innovation is unmatched on the digital banking side and digital lending, and we intend to continue to use that as a differentiator for us as we move forward.

David Mehok

Management

Yes. And, Bob, to answer the question on deal economics. And actually, before I answer that question, thanks for bringing up the deck. Josh and the team did a good job putting that together. We want to provide you with more transparency, more information. So, you should expect that every quarter going forward. And those that haven't seen it yet, please go out to the IR site and you can access it. On deal economics, when we're landing new deals, that range in the margin, and the margin range of 40% to 60%. But one of the things we talked about fairly extensively in the Investor Day was one of the things that we're seeing is pretty dramatic expansion over the life of that customer when we get to renewal. So, when we get to renewal, the average gross margin is about 70%. And that obviously gives us a lot of flexibility to continue to service those customers with new solutions and reprice it for the renewal period. So, we feel really good about not only the deal economics where we are now, which have not changed dramatically, but probably more importantly, the margin expansion we see over the life of the customer.

Matt Flake

Management

Yes. And Bob, I want -- since Jonathan is in the room, I was going to have him add a little bit on emerging businesses, Innovation Studio in particular, on kind of what we saw in the quarter and the momentum we are seeing there. So, Jonathan, expand on that.

Jonathan Price

Management

Hey, Bob, yes. No, I will just add to Matt and David's answer to that like when you think about something that I mentioned in the prerecorded remarks is, at the end of the day, one of the big differentiators we are seeing now that we didn't see necessarily have an impact just two or three quarters ago, was how Innovation Studio is driving differentiation and net new deals for digital banking. And so, I cited in the comment that roughly 30% of the net new wins in the quarter, specifically cited Innovation Studio as a differentiator and a key reason for selecting Q2. So, when you ask about sort of the competitive landscape and differentiation, I just wanted to point that out because we are tracking that now and seeing it sort of pop up more frequently, and in a way that’s I think going to help us obviously bid in Q4 and will help us going forward.

Robert Napoli

Analyst

Thank you. That's very helpful. And just my follow-up is on the growth in revenue per user. I mean, the user growth we’ve talked about earlier on this call and -- but the revenue per user, I think, was up 14% for the full year of 2021. And just your thoughts, the number of products each user and the ability to grow that revenue per user, how do you think about the growth of revenue per user?

Jonathan Price

Management

Yes, Bob, we did see -- we saw a good user ARPU, and that -- it was up about $2 year-over-year. And one of the things that we see is as you layer in there, more and more commercial, which is seeing a stronger growth rate than retail, I don't think that’s surprising, that continuously helps us. And the exit rate that we saw in terms of ARPU was above the full year rate. So not only did we see momentum year-over-year, but we saw momentum throughout the year. And again, we exited a rate that was above what you saw for the full year.

Robert Napoli

Analyst

Right. Thank you. I appreciate it.

Jonathan Price

Management

Thanks, Bob.

Operator

Operator

Your next question is from Matt VanVliet with BTIG. Your line is open.

Matt VanVliet

Analyst

Yes, good morning. Thanks for taking the question. I guess following up a little bit on I think as Andrew's question earlier about the second half bookings performance and Matt, you obviously highlighted, I think it was 22 total large deals across the different products. Curious if you can help us think a little bit more about how many of those deals were sort of pent-up demand that had been delayed in terms of decision-making, either throughout and early '21 versus kind of net new opportunities coming up in the pipeline later in '21? And maybe how many deals are still out there that you’ve had pretty detailed discussions with customers that still are hesitant to make a decision that you could see come through in earlier '22 in the pipeline?

Matt Flake

Management

Yes, Matt, thanks for the question, and I will take the liberty. I think what you're asking is did we empty all of our bullets in the quarter from the backlog that was there? And do we -- what's the confidence in the pipeline moving forward? And I will tell you that clearly, there's some built-up demand that’s occurred, but I feel very good about the pipeline in Q1 and Q2, which is the kind of the visibility you have in full year '22 as well. I think you're going to see a very strong bookings year for '22 coming out of -- compared to what we've had in 2021. So, there's more deals out there. The pipeline continues to grow. The number of deals we have, we are not as -- it's not as tight in the quarter as it has been in the past where you have to land them. So, we have multiple deals that may move in and out of the quarter. There's always seasonality to Q1, and I think we will see a little bit of that, but I feel very good about the pipe where it is now, both on the bank, credit union and the Helix side of the business as well. So sure, some kind of pent-up demand out there, but that pent-up demand is -- I think, is going to be able to propel us for a while because there's a lot of decisions that were delayed due -- and then the catalyst for more decisions has been the demand on the digital channels and so now they are coming to talk to us about upgrading their technology. So, it's a perfect storm to some extent of what's happening, and we feel really good about '22 and beyond.

Matt VanVliet

Analyst

Okay. Very helpful. And then, David, as we look at sort of the overall OpEx curve here and maybe even including cost of sales within it, you’ve been making a lot of investments to sort of scale the business, be ready to capture a renewal in demand from the end market. But I guess, where are we in terms of some of those step function investments? And as we see growth reaccelerate, should it potentially provide even more leverage on the margin side? Or would you expect to continue to reinvest any upside that you see relative to your typical EBITDA expansion on an annual basis?

David Mehok

Management

The answer is yes. I mean, we do think, as we see the revenue growth accelerate throughout the second half of this year you will see some margin expansion. So that’s something that -- as to your point, we have been investing in. We feel like we are going to get scale and we are going to get efficiencies. However, we are going to continue to invest in the business as well. But we feel like as we see that accelerated revenue growth, the efficiencies are going to slightly offset some of those investments, and you will see margin expansion in the second half.

Matt VanVliet

Analyst

All right. Great. Thanks for taking the questions.

Matt Flake

Management

Thanks, Matt.

David Mehok

Management

Thanks, Matt.

Operator

Operator

I would now like to turn the call back over to Matt Flake, CEO to close the call.

Matt Flake

Management

Yes. Thank you and thank you, everybody, for attending today. We certainly are pleased with the results for Q4 and very optimistic about '22 and what's ahead for us. So, thanks, everybody. We will hopefully talk to you during the quarter.

Operator

Operator

Ladies and gentlemen, thank you for your participation. This concludes today's conference call. You may now disconnect.