Josh Kobza
Analyst · Dennis Geiger from UBS. Please go ahead. Your line is now open
Good morning, everyone, and thank you for joining us today. As I begin my third year in this role, I'm incredibly proud of the strong foundations we've built across all of our businesses. I've spent the past two years traveling the world, from Australia to Japan and Nova Scotia, visiting countless restaurants and connecting with our dedicated team members, franchisees and guests. Across every visit, one thing has remained clear, successful restaurants execute the fundamentals of quality, service and convenience with excellence. Reflecting on 2024, while we encountered challenges, our focus on delivering these fundamentals enabled us to provide even better experiences for our guests and outperform most of our global QSR peers from both the top line and bottom line perspective. In 2024, we grew comparable sales 2.3%, net restaurants 3.4% and system wide sales by 5.4%. Our top line performance coupled with disciplined cost management and a strong business model drove significant operating leverage and resulted in 9% organic adjusted operating income growth. Our brands continue to stand out for their high quality food and beverages. This year we delighted guests with exciting menu innovations from Wednesday's Whopper at Burger King in the U.S. to our King and Popeyes collaboration with a Michelin-starred chef at Burger King Spain and seasonal hits like the Thanksgiving sub at Firehouse. Quality extends beyond menu and ingredients. It's also about execution and delivering a great guest experience. By enhancing team member trainings and upgrading restaurant equipment, we are strengthening in-restaurant operations and elevating product satisfaction across our flagship offerings like Popeye's Bone and Chicken, the Whopper at Burger King, and Tim's Coffee and Breakfast Sandwiches. In 2024, Tim's Canada reduced already remarkably fast drive-through times and hosted Tim's Way Training Symposiums to elevate hospitality. Popeyes U.S. improved order accuracy, driver wait times, and product satisfaction. And across all our businesses, we reinforced our commitment to excellence by transitioning underperforming franchise portfolios to stronger, more engaged operators. Expanding access to our brands for guests around the world remains a key focus. This year we grew in 110 brand market combinations and improved our digital capabilities to facilitate a seamless experience for all guest interactions. By delivering on these three core fundamentals, quality, service, and convenience, we are solidifying RBI as the preferred home for franchisees looking to grow their businesses and for industry talent looking to grow their careers across brands and geographies. Our franchisees have the opportunity to invest in up to four strong, growing brands, offering high quality products that resonate with guests worldwide; all while benefiting from RBI's global infrastructure and talent. We already have many examples of franchisees capitalizing on these opportunities. From Yuri Miranda, who helped grow Burger King Brazil into a nearly $1 billion system-wide sales business and is now launching Firehouse subs in that market, to Gregorio Jimenez, who built a thriving Burger King business in Spain, later expanding to Portugal and adding Tim's Spain, Popeye's Spain, and Popeye's Italy to his business or Ken and Alicia Jur at Tim Hortons Canada, who've grown their business in Manitoba to now include Firehouse Subs. Supporting our franchisees profitability remains foundational to our success. It's why we continue to be accountable to franchisees by sharing average restaurant profitability across our four brands in their home markets. We're two years into this commitment and feel good about the progress we've made. For 2024 average four-wall EBITDA, Tim's Canada exceeded CAD305,000, up from CAD280,000 in the prior year. And Popeyes U.S. increased to just over $255,000 from $245,000. Burger King U.S. remained stable at $205,000, marking a substantial improvement from just two years ago. And Firehouse Subs saw a step back to approximately $90,000, largely due to broader substandard category sale dynamics over the summer and fall. Overall, we're very pleased with the improvements we delivered at Tim's and Popeye's, and we're working to return to growth at Burger King and Firehouse in 2025. While 2024 had its challenges, our teams and franchisees remain focused and resilient, positioning RBI and its brands for long-term success and for 2025 to be another year of 8% plus organic adjusted operating income growth. Together, we're building businesses that thrive on quality service and convenience, while delivering meaningful value to our guests, our franchisees, and the shareholders alike. With that, let's move into our segment highlights, starting now with Tim Hortons. Tim Hortons delivered a strong performance in 2024 and surpassed $1 billion in AOI for the first time. Tim's Canada grew comparable sales 4.3%, significantly outpacing major peers in the market, which declined 0.5% on average. For Q4, Tim's in Canada delivered a 2.5% increase in comparable sales, again outperforming the industry, which was relatively flat. Growth in Canada was primarily driven by traffic, the best way to get it done, with Tim's delivering its 15th consecutive quarter of positive traffic growth, an impressive achievement given its leading market share position. This success highlights Axel and the team's focus on offering guests quality food and beverages at a great price, having engaged restaurant owners and providing exceptional digital and physical convenience. Q4 morning daypart sales outpaced overall sales, fueled by high-single-digit growth in breakfast sandwiches and wraps, including an extension of our $3 hot breakfast sandwich offer. Our continued morning innovation, including our recent launch of freshly cracked Canadian scrambled eggs, keeps us at the forefront of guest preferences. In the PM, we built on the success of our loaded and anytime snackers platforms with the launch of our flatbread pizzas in April and delivered over 5% growth in PM main foods during the quarter. Flatbread pizzas support our goal of increasing Tim's presence throughout the day and expanding our appeal for families. We are excited to keep innovating with new flavors and side pairings that leverage our restaurant's new ovens. We are also expanding our beverage leadership into strategic growth categories like cold and espresso based beverages. Warmer than average Q4 temperatures contributed to over 6% growth in cold beverages, while our delicious lineup of ice caps, cold brews, and quenchers continues to meet evolving guest preferences. Meanwhile, our early results from new espresso machines, which are currently being tested in about 100 restaurants, are showing promising potential. Our operations team and restaurant owners are committed to operational excellence. Q4 marked Tim's 8th consecutive quarter of year-over-year improvements in average weekday morning drive-through times, which now average about 28 seconds per car at the window. This solidifies Tim's as one of the fastest drive-through concepts in North America. The team's consistent focus on speed of service and enhancing guest satisfaction, boosting throughput and driving sales. We estimate every one second reduction in drive-through time translates to approximately $30,000 of incremental annual sales per restaurant. On the development front, we're very excited for Canada to return to positive net unit growth in 2025, supported by compelling unit economics and ambitious restaurant owners looking to expand, especially in under-penetrated regions like Western Canada and in rural areas. Tim Horton's deep community ties remain a key pillar of its strength and brand love. In 2024, our restaurant owners helped raise CAD44 million for local charities and our Tim's Foundation camps, including nearly CAD11 million from Holiday Smile Cookie and Q4. I'm incredibly proud of our Tim's team and our restaurant owners. Tim Hortons remains one of the only brands in Canada consistently growing traffic which was up nearly 3% for 2024 and we're doing it profitably for our restaurant owners. With its strong value proposition, number one brand love, innovative marketing, operational excellence, and dedicated restaurant owners, I'm confident Tim's will continue to deliver positive sales growth and industry outperformance. Shifting now to international, which continues to be a strong growth engine, closing the year with over 15,600 restaurants and over $18 billion in system-wide sales, approximately 60% of which was driven by our top 10 markets. We feel very good about the relative performance of our international business versus our global peers. In 2024, international comparable sales grew 3.3%, including 4.7% growth in the fourth quarter. We saw solid growth in many of our largest markets, including Australia, Spain, the U.K., and Brazil, thanks to well executed calendar initiatives, compelling core value offerings, and great restaurant level execution. We achieved net restaurant growth of 6.1%, despite temporary headwinds from geopolitical pressures in certain markets, as well as net closures in BK China. While we don't have an update on BK China today, we're optimistic we'll have a resolution relatively soon, and Sami will provide you with a few financial details on the business shortly. Importantly, since most of the developments slowed down stemmed from lower average restaurant sales or ARS markets like China, the overall impact on system-wide sales was minor. As a result, we delivered full-year system-wide sales growth of 10%. Looking ahead, Thiago and his team are concentrating efforts on our highest ARS markets, such as those in Western Europe and Australia. Burger King France continues to shine, posting at $3.8 million ARS alongside 10% NRG in 2024. Popeyes U.K., which opened a little over three years ago, surpassed 65 units this year, growing nearly 75% year-on-year and reached nearly $3 million in ARS, up from $2.6 million in 2023. Meanwhile, Burger King Spain and Italy, each with strong ARS of $1.6 million, remain steady contributors to our restaurant expansion. And the team at Hungry Jacks in Australia continues its momentum, delivering nearly $2.6 million ARS across its 471 restaurants. We also know it's important to continue growing in markets with enormous white space opportunities like India and China. While these markets are not yet major drivers of AOI, we are laying the foundation to ensure that RBI brands become strong players in the world's largest QSR markets in the future. Additionally, our continued expansion of Popeyes, Tim Hortons, and Firehouse Subs into new international markets will be a long-term catalyst for unit growth. Since acquiring Popeyes in 2017, we've brought the brand to more than 15 new markets, including New Zealand, Italy, and Costa Rica in 2024. We've grown the business from roughly 500 international restaurants to nearly 1,500 today, and from around $300 million in system-wide sales to nearly $1.3 billion. The brand's remarkable 47% system-wide sales growth this year, building on 61% growth from the prior year, showcases its incredible momentum. This success is driven by strong partnerships with our master franchisees such as RB Iberia, which expanded to over 150 locations in Spain in just five years and recently launched Popeyes in Italy. It's clear that Popeyes' delicious, high quality chicken and authentic Louisiana flavors resonate with guests around the world. And as we keep delivering strong system-wide sales growth, we will see more robust contribution to our AOI. Turning now to Burger King in the U.S. and Canada, which grew comparable sales 1% in 2024. In the fourth quarter, Burger King U.S. outperformed major burger QSR peers with a 1.5% increase in comparable sales, a solid achievement following last year's 6.4% increase. Tom, his team, and our dedicated franchisees are executing the multi-year Reclaim the Flame Plan and providing guests exciting menu innovation, compelling value offerings, and improved overall experience. By emphasizing operational excellence and investing in modern, welcoming restaurants, we're setting the brand up for long-term success. Recent menu initiatives, such as the Adams Family Menu, featuring Wednesday's Whopper, the Million Dollar Whopper campaign and the Melts platform have reinforced that guests crave innovation and high quality food at a great price. For 2025, we'll continue leading into our key differentiators of Flame Grilling, the Whopper, and HAVE IT YOUR WAY, while enhancing quality and consistency through menu renovation and operational improvements. Operational excellence remains a key pillar of our strategy. In 2024, our A operators achieved average four-wall EBITDA of over $275,000, that's 35% higher than the system average. This is one of the most compelling metrics we can share with our franchisees, as it demonstrates the direct impact of operational excellence on running a healthy and growing business. It also reinforces our ongoing efforts at the corporate level to raise the bar, transitioning disengaged franchisees out of the system, and attracting dedicated operators who share our vision for brand excellence. In January, I had the opportunity to meet with two such dedicated operators, Tim Foley and John Kaufman. Since acquiring about 20 restaurants in North Carolina in 2021 from an underperforming franchisee, they've transformed their portfolio, improving their franchise success score from a D to an A. They delivered an over 30% increase in average restaurant sales and more than doubled their restaurant's four-wall EBITDA to an impressive $325,000 per store on average. Their success is built on the right fundamentals, instilling a culture of operational excellence, training and engaging their team members, executing with a guest-first mentality, and modernizing their assets. They exemplify how powerful Burger King can be in the hands of strong operators, which is why we're excited about their recent expansion, acquiring 30 more restaurants from another underperforming franchisee in the Carolina region. Modern Image is another key driver of our success. During my trip to North Carolina, I toured two newly opened Carol Sizzle restaurants, and they are truly stunning. These restaurants showcase the future of Burger King. Beautiful, inviting and well-designed restaurants with modern guests and families in mind. With about 80 sizzles in operation today, we're thrilled with the early results and excited to see how these restaurants will inspire both our franchisees and our guests with a transformed Burger King experience. Our commitment to modernizing the Burger King system remains very strong. In 2024, we completed 370 remodels, including about 60 Carol's restaurants, bringing the system to 51% modern image. We have about 220 remodels that have been open for more than six months now, and they continue to deliver an average of mid-teens year one sales uplifts, net of control, and even stronger improvements in franchisee profitability. As we previously shared with you, we're on track to reach 85% plus Modern Image by 2028, and we're confident this transformation will further strengthen Burger King's position in the industry. At Carol's, we made progress towards Modern Image by accelerating our pace of remodels in 2024. Additionally, we've initiated work to begin refranchising select locations in 2025, two years ahead of our original plan, and expect to accelerate refranchising efforts in 2026 and beyond. As we look ahead, Burger King is in a strong position to build on its recent success. With a continued focus on operational excellence, menu innovation, and a modernized restaurant image, we are confident in our ability to drive sustainable long-term growth for the brand and strong returns for our franchisees. Turning now to Popeyes. In 2024, Popeyes continued its growth trajectory and grew net restaurants by 3.7%, driving a 4.2% increase in system-wide sales. While top line results came in faster than we would have liked, our $6 big box value meal and protein only three for $5 offering resonated with guests in Q4, helping us to modestly expand our share within the chicken QSR category this year. Over the past few quarters, Jeff and team have been working closely with our franchisees on several strategic initiatives to support our easy to love plan. We're excited to announce that roughly 85% of Popeyes restaurants committed to amend their franchise agreement, resulting in alignment on our easy to love plan to drive sales through increased media investment and a unified restaurant image. This amendment commits participating restaurants to test higher national advertising rates over three years, beginning this April with an initial step up from 4.5% to 5% in year one and up to 5.5% by year three, subject to meeting certain profitability thresholds. The amendment also establishes a remodel schedule by which most of the system will feature a modern image by 2030, ensuring our guests will enjoy beautiful updated restaurants across all locations. As part of this commitment, participating franchisees will receive a $4,000 royalty credit per restaurant to offset the year one increased advertising investment, resulting in a $10.5 million investment from Popeyes. Taken together, the amendment supports our commitment to delivering impactful brand messaging, achieving modern image, and providing greater flexibility and alignment for our franchisees. Meanwhile, we're advancing the Popeyes experience and simplifying operations with our Easy to Run initiative, which standardizes processes, enhances technology, and introduces new kitchen equipment and a new production line. Following 18-months of testing across 200 locations, we are excited to begin rolling out these updates system-wide. By the end of 2026, our goal is for all Popeyes locations in the U.S. to feature cloud-based point of sale systems, digital drop charts, sticky label printers, order ready boards, kiosks, and upgraded back-of-house equipment, including auto batter makers and improved hot holding units. These upgrades enhance the team member experience, reduce wait times and improve order accuracy, all while preserving the brand's unique Louisiana culinary heritage and our food quality. Franchisees can also choose to implement the new production line as they adopt the upgraded equipment or during the restaurant's next remodel. During a recent visit to Orlando and to Houston, which are hub markets for easy to run, I saw firsthand how operators, who have embraced these improvements are already delivering notable performance gains. We also remain committed to our easy to access initiative and have been raising the bar for new franchisee development so that every new Popeyes restaurant delivers a great guest experience. While this heightened focus on operational standards led to a slight slowdown in our pace of development, we still opened over 160 restaurants in 2024 and remained amongst the fastest growing freestanding drive-through chicken QSR concepts in the U.S. and Canada. As we look ahead, we plan to build on this momentum through new format innovations that enhance convenience, optimize build costs, and uphold strong average unit volumes. We are confident these strategic priorities and our franchisee's alignment will strengthen Popeye's competitive position and drive sustainable growth well into the future. I'll close with an update on Firehouse Subs in the U.S. and Canada. While full-year comparable sales declined about 1%, due to broader U.S. sub sandwich category challenges in Q3, we saw about 5 points of sequential improvement in Q4, resulting in flat comparable sales for the quarter. This was driven by the successful launch of our hot sauce bar and the introduction of delicious menu innovations, such as our Thanksgiving and French dip subs, as well as strong performance in Canada. On the development side, after several years of laying important foundational groundwork, including development team investments, moving away from our legacy area developer arrangements, and introducing targeted development incentive programs, we are now seeing real acceleration in net restaurant growth. This year, Mike and team opened 80 new restaurants across the U.S. and Canada and more than doubled net restaurant growth from 3% last year to over 6% in 2024. Looking ahead, our development pipeline for 2025 is even stronger, reinforcing our confidence and delivering another year of accelerated expansion. We're excited to continue building on the success and bringing Firehouse Subs to even more guests across North America in the years ahead. With that, I'll hand it over to Sami to walk you through our financial results.