Good day! And welcome to QuinStreet’s Third Quarter and Fiscal Year 2023 Financial Results Conference Call. Today’s conference is being recorded. [Operator Instructions]. At this time I would like to turn the conference over to Senior Director of Investor Relations and Finance, Robert Amparo. Mr. Amparo, you may begin.

Thank you, operator. And thank you, everyone for joining us as we report QuinStreet’s third quarter fiscal year 2023 financial results. Joining me on the call today are Chief Executive Officer, Doug Valenti; and Chief Financial Officer, Greg Wong. Before we begin, I would like to remind you that the following discussion will contain forward-looking statements. Forward-looking statements involve a number of risks and uncertainties that may cause actual results to differ materially from those projected by such statements and are not guarantees of future performance. Factors that may cause results to differ from our forward-looking statements are discussed in our recent SEC filings, including our most recent 8-K filing made today and our most recent 10-Q filing. Forward-looking statements are based on assumptions as of today, and the company undertakes no obligation to update these statements. Today, we will be discussing both GAAP and non-GAAP measures. A reconciliation of GAAP to non-GAAP financial measures is included in today’s earnings Press Release, which is available on our Investor Relations website at investor.quinstreet.com. With that, I will turn the call over to Doug Valenti. Please go ahead, sir.

Thank you, Robert. Welcome, everyone. Fiscal Q3 results were strong, exceeding our outlook for revenue and adjusted-EBITDA. Quarterly revenue was $173 million, growing 15% year-over-year and setting an all-time company record. Adjusted-EBITDA jumped to $9 million in the quarter, once again demonstrating the strong operating leverage of our business model. Q3’s good results were driven by continued strength in noninsurance verticals where revenue grew 34% year-over-year and represented 58% of total company revenue. The good results were also driven by the strong early stages of the reramp of auto insurance. Auto insurance revenue surged 53% in Q3 over Q2. Q3 demonstrated our strong core business, our continued success scaling and broadening our footprint and the financial resilience and the leverage of our business model, all on the foundation of sound business and financial fundamentals, cost discipline and a great balance sheet with no bank debt. As we look ahead, you can continue to expect more of the same. As demonstrated once again we are indefinitely built to last. And our long term business opportunities and capabilities have never been better. While auto insurance client spending came back strongly last quarter as they and we had forecast, clients once again reduced marketing spend in late March and early April due to recurring mixed results with their combined ratios or profitability. The reductions were significant and unexpected for them and therefore, of course for us. Clearly, the road back to normal for insurance carriers from the challenges of the pandemic, inflation and severe weather events is complicated and difficult to navigate even for the best companies. The unexpected break in the reramp of auto insurance client spending will affect our outlook for the current quarter or fiscal Q4. But the near term insurance carrier spending reductions do not diminish our longer term…

Thank you, Doug. Hello, and thanks to everyone for joining us today. The continued strength and resilience of our business model in client vertical footprint were on display again in the March quarter, where we delivered strong results, including an all-time record revenue quarter, a return to double digit year-over-year revenue growth, and even stronger adjusted-EBITDA growth. Total revenue was $172.7 million and grew 15% year-over-year despite began the early stages of the recovery in auto insurance as well as a shifting macroeconomic environment. Our noninsurance client verticals represented 58% of total Q3 revenue and grew 34% year-over-year. Looking at revenue by client vertical. Our financial services client verticals represented 70% of Q3 revenue and grew 11% year-over-year to $120.2 million. This was a result of continued strength in our credit-driven and banking client verticals as well as an improving environment in insurance for the quarter. Our credit-driven client verticals of personal loans and credit cards as well as our banking business delivered excellent results in Q3. Combined, these noninsurance financial services verticals grew 48% year-over-year. Within insurance, we did see a significant ramp in revenue in the March quarter, though carriers have since unexpectedly reduced spending to assess and adjust to current market conditions and results. We still expect auto insurance to be up and to the right over time and believe that it is a great long term growth business for QuinStreet. The exact pace of carrier reramps is unclear. Revenue in our home services client vertical grew 24% year-over-year to $50.3 million or 29% of total revenue. As we’ve discussed in the past, home services may be our largest addressable market and is run rating to an over $200 million business growing at strong double digits. Our strategy to drive long term growth here is simple. One,…

Thank you. [Operator Instructions]. Your first question comes from the line of Jason Kreyer from Craig-Hallum. Your line is now open.

Hey gentlemen, thank you for taking my questions. I wanted to start out just seeing if you could give some color on your expectations on just the cadence of auto insurance as we move forward. Obviously you’ve given us a guide for Q4, but as we get into ‘24, just curious how much visibility you have and really what your thoughts are on auto insurance, relative to your statement on double-digit growth for next year.

Hey Jason. Yes, happy to. We don’t have a lot of visibility in auto insurance right now. Carriers have indicated that they expect to continue to make progress; that they don’t expect to be meaningfully changing their spending in the channel before July at the earliest and we assume that it probably could be until January at least, before they significantly re-increase spending, just like they typically do in January with the resetting of the loss ratios, and over that same period of time, in between of course. What also happens is the commitments they’ve made to spend in other areas that they can’t pull out of as quickly as they can pull out digital kind of runoff, so that also creates room for spending. So, the long way of saying not a lot of visibility in the near term. Likely progress and better opportunity to have for them to increase spending into the fall, late fall and of course January forward. But as far as how that relates to the outlook we gave you, we are soon – in the outlook we gave you, we can achieve double-digit revenue and EBITDA growth next year, and of course strong cash flows with auto insurance not getting any better from here. We’ve kind of taken it out of the forecast if you will. We just don’t have enough visibility. I think that’s overly conservative. But just so you know, you can put a fold under it, we can pull it down to where we are now and deliver what we described.

Helpful, thank you. I wanted to also maybe get thoughts from you on personal loans and credit cards. Specifically, we’ve been hearing that credit has been tightening or the credit tightening trend has moved out of just subprime and moved into prime, which I think is an area you participate in. And it doesn’t seem like you’re seeing any pressure baked in, in the commentary you gave, but maybe you can talk a little bit more detail on those two categories.

Yes, as you heard, those businesses have been very strong for us for a while, and we’re particularly strong this fiscal year and this past quarter. We are seeing some slight tightening, particularly for more risky credit cards and for more risky loans, and that is baked into our forecast as well. We do not expect that personal loans and credit cards will grow nearly as fast in the coming fiscal year as they did last fiscal year, largely because of that, but we do still expect to have good strong growth there, based on the indications we’re getting from clients about where they want to focus and the budgets that they’re likely to have. So right now again, we think there has been a little bit of tightening, not to the point of significantly affecting of course our results yet. And we can perform at really strong levels with that tightening at this point, but not to the level we’ve been performing lately, but still really strong levels to deliver the outlook that we gave you.

Thanks Doug. I appreciate all the color.

Thank you, Jason.

Thank you. And your next question comes from the line of John Campbell from Stephens, Inc. Your line is now open.

Hey guys! It’s Jonathan Bass on for John. Probably from a cost and employee headcount standpoint, I know you’ve been carrying higher than usual costs on the insurance side, as you’re awaiting a more meaningful turn in the cycle. If the reduced spend environment holds on for several more quarters, would you look to address the insurance support costs?

We’re pretty tight in our insurance headcount actually Jonathan and I’d say what we’re carrying is probably more than the current revenue level would require, but no more than what we expect a reasonable expectation and re-ramp to require. We think it’d be foolish on our part to take out the capabilities, to take advantage of the resurgence of spend that we expect and as you just saw last quarter. As you saw last quarter, when we were barely into the re-ramp, and even though it was up 53% quarter-over-quarter, we were I think half or less of what we expect the full re-ramp to represent and the company is up to 7% EBITDA in the month of March just with that. So I think we were well positioned. I think we stayed tight. I don’t think we’re going to see us adding a lot. But I don’t think you’re going to see us reducing a lot either. I think if we do that, then what we do is when we’re spending – when an ad spending comes back, we’re just not positioned to take full advantage of it. In worst case, we lose share of that spend. So I think we got about the right balance right now and mainly because we’re always in pretty darn cost discipline. We didn’t get way out over our skis, but we want to maintain enough capacity as I said, to do well as it comes back and then not have to take a few steps backward or to lose share when it does.

Okay, thanks. And we haven’t talked much about QRP in recent quarters. So I’m hoping you can provide the latest state of things with QRP and when you think that could rise to a more meaningful driver.

Yes, that’s a good question. QRP, we’ve continued to make great progress with clients, with the product, with carrier integrations, with the reapplication of the product to the ecosystem, which really represents the next stage quite frankly, of the insurance channel and the insurance digital channel. We’re more excited than ever about it. The part where – this is a seven figure business for us right now. We would like to have been a lot further along than that. But just like the broader market, QRP’s progress is blunted by the fact that the overall market is challenged as carriers have reduced their spend, reduced their coverage and therefore agencies have had to reduce their spend and their agent accounts and their activities. The pipelines have really, really bogged down. We have a lot of activity, a lot of conversations. So we feel like that’s a coiled spring for sure as the market comes back and that as it comes back, it trickles down into particularly the agency side where they start adding activity in agents and the ability to spend. But yes, super excited about where we are. The product is further and better than it’s ever been, the support from the industry and the carriers is better than it’s ever been. The uniqueness and defensibility of that product over the long haul and its application to new areas of the channel is better than it’s ever been, but just hard to get a lot of activity in the current insurance market with the carriers you know pulling out of coverage in states and spin. But yes, I love it. Love the product, love where it’s going and excited about it.

Okay, thank you guys.

Thank you, Jonathan.

Thank you. And your next question comes from the line of Eric Martinuzzi from Lake Street. Your line is now open.

Yes. Just curious to know the progress, what percentage of the business was progressive this quarter?

Hey Eric, this is Greg. Progressive was about 25% of revenue for the quarter.

Okay. And then you know they are typically kind of a leader as far as both ramping up and pulling back. What was the cadence? It sounds like h was there and then April, they pulled the rug. Were they kind of the primary driver of that pullback in April or was it across your customer base?

It’s been across the customer base, but progressive was way out further than anybody else to begin with. So the other pullbacks are much, much less material to us and to everybody as you’ll see in the numbers going forward. I mean they are – they do a phenomenal job of getting their product adjusted and getting their rates adjusted and doing what they do and so they were just further out than everybody else and so they matter. When they pull back it matters more.

Yes. I guess the historic pause length, I was kind of surprised to hear you talking about January 2024 before we’d be kind of normalized or a return to some sense of normalcy. What are the gating items between here and there? Is it just those auto insurers just needing to get comfortable with the loss ratios?

Yes. And again, I don’t have any particular information about the time it’s going to take to come back. I just think we have to be really cautious about guessing when they haven’t told us either. The only information we’ve got from most of the carriers is that it’s not imminent. So our best guess and some indications have been that they think some budgets will start loosening up in July. I think the cadence of what’s going to happen as best we can read it, again, the carriers themselves are sorting it out and figuring out what they need and want to do. But they have to continue to make progress on the economic side, both on the rates and on the costs. Some of that’s in their control, some of it’s not. The costs that aren’t in their control, they are probably trying to fix with taking more rate, and the costs that are in their control, and some of them have some costs they are addressing and working on. They also have costs on the marketing side that they can’t reduce like they can, marketing spend or at least digital marketing spend. And so they’ll work on some of those costs and/or some of those costs will run off. When I say run off, I mean particularly commitments they may have made to marketing spend that can’t be reduced immediately like digital can and so that will run off. So those will be gating items over the next number of months. And then of course the big gating item, besides the fact just the economics continue to get better and better as they tune their product, tune their rates, tune their costs. The big gating item will be the resetting of combined ratios in January again, which is always a big gating item for the industry. And as they make more progress, just like this year was better than last year January through March, next year we’ll probably go longer and bigger yet, and then we’ll keep going up into the right from there, they’ll just keep adapting. So I think that’s as best we know from what they’ve told us from industry data, from industry experts and from all the other things we’ve seen and heard. That’s probably how it goes. I would say that our team believes based on conversations with the carriers that January could be a big surge again. We just don’t want to count on that and the outlook we gave you, assume that does not happen, but that doesn’t mean it won’t happen.

Yes. No, predictably unpredictable. The other parts of the business, the non-insurance business, terrific growth there you know, that’s 58% of revs and up 34%. Any cracks in the home services side? I know you talked about, ‘hey, we’re growing wind and solar and bathroom. We’re expanding into new…’ but I would think in a rising interest rate environment, there might be some pressure on ability for homeowners to take on new projects. It doesn’t sound like you’re seeing that at all.

No. We’re seeing nothing but strength in home services. And we’re asking the question constantly. We’ve been asking the question for a year and a half. What we appear to be seeing – our main driver appears to be just the opposite with interest rates. As interest rates have gone up, homeowners are less likely to sell their home, because they’re in a good rate on their mortgage and they don’t want to take on a worse rate or a higher rate for a new home. And so we’re seeing a lot more folks staying in the homes they’re in and choosing to invest in that home rather than buying another home. And so we’re actually seeing a very high activity level and high demand in home services, pretty much across the board, because the other factor is that even though rates have gone up, most of these are homeowners, and they have built up a lot of equity in their home over the last number of years and these folks balance sheets and frankly their income statements as we all know, are actually in really good shape. The folks that are being hurt most in the current environment, and are likely to be hurt most if and as there’s a greater slowdown, recession or not, or the lower end of the income spectrum and tend not to be the homeowners to spend on these projects anyway.

Okay. Well, that’s consistent with the answer you gave last quarter. So just like you’re staying on top of that I want to stay on top of it. Thanks for taking my questions.

You bet. Thank you Eric.

Thank you. [Operator Instructions] And your next question comes from the line of Jim Goss from Barrington Research. Please go ahead.

Hi! I don’t want to beat this to that, but it sounds Doug, like there’s no magic trigger in terms of combined ratio that will be an on or off switch in terms of greater marketing expenditure. Historically though, has there been some range around the 100% that might make the carriers more inclined to try to advertise for new customers or are they reluctant to go into a negative position, even though that might be the right time to try to sell their product?

No, it’s a great question. It really differs by carrier and where they are in their own long-term trajectory and strategy, Jim. Some have very firm targets for combined ratios, and they will hit that number for the year come hell or high water. And others have a different strategy, and there are times when depending on where they are in the market and where they want to be in terms of market share and other considerations, they are willing to fill negative for longer, they have the capacity to go negative for longer in order to achieve other objectives or other goals. So it really does depend on the carriers. So I think what we’re going to see is continued gradual progression as different carriers solve for different considerations or objectives, but again it’s historically and predictably. They’ll just keep iterating their way up into the right. This has been a very complicated environment for them to have to deal with and for all of us to have to deal with. This environment is tough on a whole bunch of different industries and these are very smart companies doing really good things and trying their best, and as we saw, they are finding it less predictable like we all are and harder to navigate like we all do. But I’d say that no magic bullet, I think continued progress for sure, because they’re all working hard on it. They all want to – you know there are a number of public companies and a lot of big mutuals and they have constituencies to serve, and they want to grow and they want to get paid too and they want to serve their shareholders. So they’re working hard on it and I think they’ll keep making progress. But again, it…

So when you’re saying next year, just for clarity, you’re talking about calendar 2024 or is it the fiscal year?

Yes. In terms – and let me clarify that and I apologize, I know that’s always confusing. I get confused myself. But the next year, in terms of when they are likely to see – when I say next year in terms of when we’re likely to see more inflection in progress, I meant as in calendar year, the January with the change of the loss ratios. When I talk about the guide for the year, the fiscal year, from now this coming July through June, that’s where we really have assumed a progress in insurance in order to give you the outlook we gave you. So the guide I gave you was fiscal, and we’ve assumed no real progress during the fiscal in auto insurance to get to the double-digit number that I gave you for revenue and EBITDA growth or not a number, but the indication I gave you for revenue and EBITDA growth. But we do expect, if everything goes according to it and the way it’s done historically, there probably will be an inspection of spend in January with the new calendar year, because loss ratios do reset, and that gives them another eight months to keep making progress. And we know another company that reported recently that is in this market, indicated that they thought it would be eight to nine months and I think they are looking at the same calendar. They are saying ‘hey, January is probably when we’re going to start seeing a reinflection.’ It’s not a bad guess given history at all.

All right, and one last one for me. I’m just curious, what were consumers interested in new insurance options see now, relative to what they might have seen in other times, more costly options and/or fewer options?

Both, yes. Fewer and more costly is exactly what they’re going to be seeing. And in fact we’ve seen more shopping because of that, but we’ve seen when they shop, they don’t find a lot of options and they find more of expensive options. So we think the shopping behavior will continue as more and more consumers get renewed at higher rates. But for now, their options are much more limited and those that are available are considerably higher in terms of the rates that they would have seen, say last year at this time or certainly the year before.

Alright, thank you.

Thank you.

Thank you. And your next question comes from the line of Chris Sakai from Singular Research. Please go ahead.

Hi Doug and Greg. Just had a question on the car insurance. What drove the fact that it was so unexpected? It seemed like last quarter you guys weren’t expecting this. You were expecting just more growth. Why was it just a sudden unexpected decline?

I wish we knew. I mean, I can tell you what the carriers have said, and because it was unexpected to them as well and you’ve heard that from everybody in that industry and everybody in our industry. But again, that’s their business. But what they have said, is that their loss ratios were higher than they expected when they went to re-ramp spend, both because of the repair and claims cost being higher than anticipated and because the rates, while in many cases, they had taken or increased their rates, those rates were not high enough to offset those costs being higher than they expected. You and I could both – in terms of the details of why that is, it’s everything to do with the underlying inflation that everybody else is dealing with. It’s probably also the nature of the new consumers that they are signing initially. In some cases, there’s been an indication it was the nature of the operations to estimate and serve those consumers, and there’s even some one-off things. There’s a long flow that got changed, that pulled a lot of the litigation forward, because it will be, I guess more difficult or at least less lucrative I guess to see the insurance companies once a log goes into place and the deadline. I understand, I’ve been told, I’m not in the industry and I’m not that wonkish in the insurance industry. But I’m told that expiration for submitting those lawsuits was like March 31. So currently that created a rat that’s got to work its way through the snake. So lots and lots of stuff, but I’d summarize it and better ask the actual insurance carriers themselves or folks that follow that industry and add a more rigorous research way. But the gist of it is they’ve taken rates. It looked like things were good. They started to ramp. They ramped hard. The results started coming in. The results were a lot worse than they expected, and here we go again. But they had every indication and they’ve given us every indication, they’ve given the markets every indication that they were going to be pedal to the metal and they were for three months or so, and then you know results started coming in. This isn’t just one client. We’ve seen this type of behavior across the industry. It’s just that one client tends to – when a particular client happens to with us, that has more of an impact on us, but this is not isolated to one client. This is a whole bunch of carriers working through a very complicated environment and they will work through it. It’s a mandated product, they are for profit and/or constituencies serving institutions. They work through other challenging stuff. This one just has been a little bit more complicated and difficult obviously.

Okay, thanks for that. And then what are some of the other service offerings that Greg mentioned? Can you shed some light there?

The service offerings, oh in terms of trades and home services. I mean we probably don’t want to talk about what new trades we’re targeting, because that’s a competitive question. But when we talk about service offerings in home services or trades in home services, Greg gave you some examples of what we mean by a service offering or a trade and that would be like window replacement, solar installations, kitchen or bathroom remodels. But there are dozens and dozens and dozens of those specific sub-verticals or trades or service areas in the home services market at large. We’re in about – we’re in a little over a dozen of them right now in a meaningful way. Most of them are pretty early in their development and we think we can be in and we can serve clients in about 3x that over time and maybe even more. But certainly we think about 3x that. So mainly he was given the – making sure that everybody understood that we’re really early in a very big market in home services and we have a couple of big vectors for growth. One, we can – we’ll grow the service areas that we’re in today by adding more clients, more media and doing more, getting more budget from those clients as we optimize performance for them, that’s one leg – one vector. The other vector is we’ll get into more service. We’ll add more areas or sub-verticals if you will. So a lot of expansion opportunity and potential and long-term growth baked into our strategy and to our approach in home services.

Okay, thanks for that.

Thank you, Chris.

Thank you. And there are no further questions at this time. Thank you everyone for taking the time to join QuinStreet’s earnings call. Replay information is available in the earnings press release issued this afternoon. You may disconnect.