Earnings Labs

PayPal Holdings, Inc. (PYPL)

Q3 2024 Earnings Call· Tue, Oct 29, 2024

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Transcript

Operator

Operator

Good morning, and welcome to PayPal's Third Quarter 2024 Earnings Conference Call. My name is Sarah, and I will be your conference operator today. As a reminder, this conference is being recorded. I would now like to turn the program over to your host for today's conference, Steve Winoker, PayPal's Chief Investor Relations Officer. Please go ahead.

Steve Winoker

Management

Thanks, Sarah. Welcome to PayPal's third quarter 2024 earnings call. I'm joined by CEO, Alex Chriss; and CFO, Jamie Miller. Our remarks today include forward-looking statements that involve risks and uncertainties. Actual results may differ materially from these statements. Our commentary is based on our best view of the world and our businesses as we see them today. As described in our earnings press release, SEC filings and on our website, those elements may change as the world changes. Now over to you, Alex.

Alex Chriss

Management

Thanks, Steve, and thank you to everyone for joining us this morning. PayPal had a highly productive third quarter. We made good progress on our continued transformation, while delivering strong operating and financial results. We brought multiple innovations to market, coupled with a significant new marketing campaign and are seeing encouraging early adoption. And we continue to forge important partnerships with leaders in global commerce. We are early in our transformation journey, and we have a lot of work ahead to get to where we want to be. However, I'm proud of what we've been able to achieve in the last year, and it gives me conviction that we're taking the necessary steps to unlock the full potential of PayPal and Venmo over time. We've assembled a world-class leadership team, reignited innovation for our customers and are now moving with clear purpose and increased velocity. We're leaning into our competitive advantage, a two-sided network of hundreds of millions of consumers and tens of millions of merchants around the world to evolve from a set of disparate payment products and point solutions into a powerful commerce platform. As we shift from a payments company to a commerce platform, more of the world's leading commerce players have partnered with us to add value for our mutual customers. In just over two months, we've announced partnerships with Fiserv, Adyen, Amazon, Global Payments and Shopify, and we're actively discussing more collaborations across the industry. These new and expanded relationships are a clear demonstration that our brand, innovations and momentum are resonating. Before we discuss this quarter's details, I'm excited to announce that we will host an Investor Day on February 25 in New York City. We look forward to seeing many of you in person in sharing our team's longer-term strategy, key opportunities, financial…

Jamie Miller

Management

Thanks, Alex. Moving to Slide 7. PayPal delivered another strong quarter of results. The underlying stability and consistency of the business is encouraging, and we remain focused on advancing our transformation to drive durable, profitable growth. Change takes time, and we still have a lot of work ahead, but the team is making steady progress on top of an already solid foundation. Looking at the high level financial results in the quarter, revenue increased 6% on both a spot and currency neutral basis. Transaction margin dollars accelerated slightly from the second quarter, in addition to a nearly 3 point benefit from interest on customer balances, branded checkout, Venmo, Braintree, and better transaction loss performance contributed to growth in the quarter. Our focus on price to value is paying off with Braintree again contributing materially to transaction margin dollars even as volume and revenue growth deliberately slows. Non-GAAP earnings per share were $1.20, representing 22% year-over-year growth. Relative to our guidance, outperformance was driven by a number of factors, including continued optimization of transaction loss, Venmo and improvements in credit. Turning to Slide 8. Our operating metrics reflect another quarter of progress. Total active accounts increased by nearly 3 million from the second quarter to 432 million. Monthly active accounts continued to show steady progress, up 2% year-over-year to 223 million with contributions from PayPal consumer accounts and Venmo. Transactions per active account, which is a trailing 12 month number were 61.4 in the third quarter, up 9%. Excluding PSP processing, transactions per active grew 5%. Moving to Slide 9. Total payment volume grew 9% on a spot and currency neutral basis to $423 billion. Looking at the breakdown by product, global branded checkout volumes grew 6% on a currency neutral basis in the third quarter, consistent with the mid-single digit…

Alex Chriss

Management

Today, I am more confident than ever about our future. We have a durable and differentiated market position and a strong brand that we continue to aggressively invest in. PayPal has a massive global opportunity. We have the right team in place to harness that opportunity and we are firing on all cylinders. It's an enviable position, and we're ready to make the most of it to drive value for our customers and shareholders, as we head into the holiday season and 2025. Overall, this was a good quarter for PayPal. We are confident in our strategy and ability to execute going into the holiday season and 2025. Steve, let's go to Q&A.

Steve Winoker

Management

Open the line, I ask everyone in the queue to consider your fellow analysts and ask just one question, so we can get to as many people as possible. Sarah, please open the line.

Operator

Operator

Thank you. [Operator Instructions] Your first question comes from the line of Darrin Peller with Wolfe Research. Your line is open.

Darrin Peller

Analyst

Hey, guys. Thanks and nice results on gross profit in the quarter. Look, unbranded decelerated as expected. It looks like you've been able to successfully meet that with strong pricing for value. So maybe, Alex, if you could just start by touching on the customer response to the pricing changes and what you're bringing to the table? And then just maybe perhaps touch on the deceleration, again, embedded in fourth quarter margin growth along with how we should think about the exit rate into '25. Jamie, that was helpful color, but any more just in terms of the dynamics and what gives you conviction in the sustainability to the underlying trends? Thanks, guys.

Jamie Miller

Management

Why don't I start with the second part of your question, Darrin. Good morning. And then Alex can talk about merchant response. So when we look at transaction margin dollars, as you mentioned, we're really excited about our momentum throughout 2024. And maybe I'll pause and just talk for a second about third quarter transaction margin and then talk about the comparative to fourth quarter. And what's important here is, we did have benefit from interest income in the third quarter. It was about 3 points. But more importantly, we have really good underlying growth drivers. Branded checkout TPV was up 6%, profitably growing transaction margin. It was our second quarter with Braintree contributing nicely to transaction margin dollars growth. So just continued progress there, which has been great. And then Venmo monetization, and Alex mentioned a couple of the data points on the call that, that's really starting to move along. And it's early days, but we're starting to see that become very consistent as it rolls through transaction margin dollars. So all of that consistent trends into fourth quarter. But what we've see in fourth quarter that is a little bit different is that, number one, interest income, it's been a benefit all year, that is going to be a meaningfully lower tailwind in fourth quarter. I'm planning on less than 1 point of contribution to transaction margin dollar growth in the fourth quarter. So really relatively immaterial. And then we're also planning for transaction loss normalization as well. We're launching new products, and we also have some lower fraud recoveries just on a comparative basis. So if I pull up for fourth quarter, we're really looking at low to mid-single digit transaction margin dollar growth for the fourth quarter. Quarter's off to a good start. But the most important holiday weeks are ahead of us, but the consumer feels strong at this point. And then if I pull to '25, I think the thing to think about is, when we look at '25, ex-interest income, we expect transaction margin dollars to grow at least as fast as 2024 on that same basis.

Alex Chriss

Management

Great. Thanks, Jamie. And Darrin, just to hit on the merchant response. I've personally been involved in a number of these conversations and I'd characterize them as very healthy and very strategic. As Jamie described in her remarks, a lot of this is, us really laying out our strategy to be focused on profitable revenue growth. And sometimes that comes with a relook at our contracts and a relook at the partnership, but I’d say we're bringing more to the table now. And so the conversations we're having with these merchants is, we're innovating, we're bringing Fastlane, we're bringing ads platform. We're bringing additional value-added services that allow us to have a healthier, stronger conversation about where we're going. So it's not that all the merchants were excited to have the conversations, but they understand where we're coming from and we're bringing more to the table. And again, I feel like, as we’ve talked about, we are really focused on building durable growth levers and making sure that we have these conversations with merchants and getting back into a healthy place is a big part of that conversation.

Operator

Operator

Your next question comes from the line of Tien-Tsin Huang with JPMorgan. Your line is open.

Tien-Tsin Huang

Analyst

Hi. Thanks so much. Appreciate all this -- all the data points here. Can you just give us a little bit more detail on the drivers of the more favorable view on transaction margin dollar growth here for the fourth quarter? And would love to hear what might improve and what you're most excited about going into 2025. And I recognize that it's hard to completely offset some of the interest income, but just curious what to be -- what we should be looking here for acceleration in '25? Thank you.

Jamie Miller

Management

Tien-Tsin, good morning. I really think it gets back to the key themes that we've been seeing all year. We've really focused on durable, profitable growth as we've set the teams up for this year. And part of that gets back to the product innovation and the deep investments we're making in our consumer experience and working with our merchants around branded checkout. The trends on branded have been very consistent throughout this year. And second, and this dovetails with what Alex was just talking about, the focus of the teams around how to really have our Braintree platform be more holistic, really looking at the holistic margin profile and really getting that to a place where we've got a much deeper breadth of value-added services with merchants. I mean, all of those things are things that again, have been growing this year, but the momentum we're seeing now and the visibility into how that continues is just, we just have more confidence and we're more constructive on that today than we were three months ago. And then, Venmo and even P2P, the PayPal peer-to-peer money transfer, those two products are really turning nicely for us. P2P has had a nice turn this year, and we're continuing to see good momentum. And then, when we look at Venmo, the actions of the team to really broaden how we bring this product to our consumers is really real and really rich. And you hear it in some of the data points Alex shared in his prepared remarks. But when you actually look at kind of the activity roll through, Venmo's just a very consistently sticky product for us. So really excited about that. And that's what I see as fourth quarter just continuation and then moving into '25 as well.

Alex Chriss

Management

Yeah. Just -- Tien-Tsin, just to reinforce what Jamie just talked about, what we talked about with contracts on Braintree, I think that's pretty clear. Venmo, you heard in my remarks, the core drivers that we have, we've now implemented from an innovation perspective. Our Pay with Venmo continued rollout. Our debit card is now embedded in the product. So I feel very good about the durable growth there. Maybe something we haven't connected the dots on well enough is, all of the innovation that we're doing with Fastlane and with PayPal Everywhere and with what I talked about in my remarks on branded checkout, it all comes back to that durable branded checkout growth, right? PayPal Everywhere, we're starting to see real habituation of people not just getting access to the offline checkout, but also now bringing that back into online. So all of this is driving back branded checkout growth. Same with Fastlane, where we're now starting to get more and more users that are just used to seeing the PayPal experience, and we can now market to them to bring them back. So as we move into 2025, I feel like, we are very focused on the core drivers that are important to the business, and we are innovating in the places that matter for our customers and will drive continued durable profitable transaction margin dollar growth into '25 and beyond.

Jamie Miller

Management

Yeah. And maybe, Tien-Tsin, I want to come back and just talk a little bit about interest rates because you mentioned that in your question. And I think, it's probably helpful to table set on that a little bit. So we've talked about transaction margin dollar growth at 8%. When you look at transaction margin dollar growth ex-interest income, which is really a metric we look at just as much as we do the main metric because we think it really represents what we're doing operationally in the business, that measure has been 4% year-to-date this year compared to negative the last couple of years. So when we look at that, really very excited about what we're seeing there. But when we level up and talk about rates, we've had that 3 point benefit this year, fourth quarter. I expect that benefit to be relatively immaterial. The rate cuts that are assumed in the forward curve, let's just pause for a minute on that, our portfolio is about a four month duration. So it just takes time, and it will take time for any particular rate cut to flow through. But the way to think about it when you’re thinking about ‘25 is a 25 basis point rate cut is equivalent to about $40 million of transaction margin. And it depends on timing and when that happens. But if you just said, okay, we’re going to take it down by 100 basis points to 150 basis points next year, it’s about a 1 to 2 point drag on transaction margin dollar growth. So running the business ex-interest income is something we’re going to be very, very focused on, as we go forward.

Operator

Operator

Your next question comes from the line of Ramsey El-Assal with Barclays. Your line is open.

Ramsey El-Assal

Analyst

Hi. Thank you very much for taking my question this morning. Now that you have a larger sample size of Fastlane acceptance in the marketplace, can you update us on the monetization strategy? Help us think through how potentially additive Fastlane take rates might be versus average unbranded volume yields?

Alex Chriss

Management

Yeah. Let me take the rollout of Fastlane and then, Jamie, if you want to pile on with anything. We are seeing great uptake in Fastlane. I mentioned over 1,000 merchants. We also, as you've seen are starting to bring on additional processors as part of that platform as well. And really, that is the focus of the innovation right now is improving the conversion rate in the 60% of non-consumption of a branded mark. So the majority of checkout is still guest checkout. We now have the best converting guest checkout product in the market. And so, our focus right now is adoption. Our focus is ensuring we get as many processors up and running. That's important, particularly, as we start to bring large enterprises into Fastlane as well because many of them are multiprocessor and will need potentially a Braintree and an Adyen Fastlane experience as well. And so right now, again, all of our focus on Fastlane is adoption. Pricing is built in to all of our contracts. We have relationships directly with the merchants. But our focus right now has been on adoption, and we'll continue to drive that up.

Jamie Miller

Management

Yeah. And with respect to economics and how this will flow through, we are in the midst of a lot of conversations with merchants. And all of that includes the pricing element. And we’ve got good arrangements with our partners as well. Clearly, Fastlane will take time to ramp. And as we get through fourth quarter and through 2025, it will take time to ramp and see in the numbers.

Operator

Operator

Your next question comes from the line of Jason Kupferberg with Bank of America. Your line is open.

Jason Kupferberg

Analyst · Bank of America. Your line is open.

Thanks, guys. Good morning. I wanted to ask about branded TPV growth. I'm assuming you're expecting continued stability at around 6% in Q4. I'm just wondering, if the broader rollout of the new checkout experience will accelerate the branded growth in 2025? And just as part of that, I know you gave the metric that 5% of U.S. checkout traffic is on the new experience. Any sense of where that potentially goes over the next 12 months? Thanks.

Alex Chriss

Management

Yeah. Thank you. Thank you, Jason. So to the first part of your question, yes, we see consistent trends when it comes to branded checkout. Again, our focus, and I've been consistent with this really for a year now is the improvement in our branded checkout experience. I've been very transparent that we had fallen behind on innovation, particularly on mobile. And as I sit here today, I am really proud and excited with the experiences we are now putting into market. And I shared some of the data on the improvement in one-time checkout with the 400 basis point improvement in conversion. Vaulted checkout, 100 basis point improvement in conversion. So we've also reduced latency in the overall experience by 45%. We've included additional mobile specific innovations like an app switch, which is driving 10% lift and success for -- versus just password, which is driving -- it's over 97% success rate on iOS now. So overall, we have rebuilt the entire pay sheet, the entire experience on mobile. I expect us to continue to improve on branded checkout. This is a core focus for the business, not only these experiences, but as I mentioned earlier, Fastlane and PayPal Everywhere, everything driving continued flywheel back into branded checkout. So all-in-all, we need to see this play out. In terms of the ramp, I mentioned we're 5% now. Look, the way I think about it is there are some integrations we have with merchants. Think about it as roughly a third or so, of our integrations, we are in -- we have some ability to continue to ramp up. We will do that throughout the holiday season and into early next year. And then some we need, as we've talked about before, many, many -- hundreds of different integration patterns that we need merchants to do the work on. And so the good news is, they now have an incentive to do it. The conversion improvements are significant. And the conversations with merchants now are very healthy, and they’re excited about getting these new experiences ramped up once they get past the holidays. So we’re not standing still. I expect continued momentum on that 5% throughout the next quarter and into 2025.

Operator

Operator

Your next question comes from the line of Dan Dolev with Mizuho. Your line is open.

Dan Dolev

Analyst · Mizuho. Your line is open.

Hey, guys. Amazing results again. I wanted to ask, if it wasn't addressed already. Are you able to give us like a sneak preview of how you see '25 because from our conversations, this remains a big debate? So I appreciate it. Thank you.

Jamie Miller

Management

Good morning, Dan. I think some of the comments that we've talked about already really helps shape '25 to a degree. You start with the revenue line. When we looked at some of the very deliberate and intentional conversations we've had with Braintree merchants, I mentioned in my prepared remarks that we're seeing the impact of some of the revenue trades we're making begin to flow through the numbers in the third quarter. And that's also implicit in our fourth quarter guide as well. We expect that trend to continue through 2025 as we really shift from focusing on high portions of revenue to just more holistic, better margin contracts. Transaction margin, we've talked about a little bit that ex-interest income, really expect to see at least as favorable in 2024. One area we really haven't talked about is OpEx. And if I spend a minute on that, we do expect to see a higher proportion of OpEx in the fourth quarter than we've seen all year. And we're really reinvesting favorability back into the business. And in addition to that, we had deferred marketing expenses very deliberately from the first half into the second half. So you see that pop-up in the fourth quarter. We now expect the full year to be up low-single digits from an OpEx perspective. And when you look at 2025, that's probably the right framing and way to think about it as well. But just more balanced throughout the year in terms of how it flows through.

Alex Chriss

Management

Let me just -- I'd love to just share and unpack because you asked a little sneak peek about how we think about it and how we talk about it in the business. We are hyper focused on what we are in control of, and we are focused on building durable growth levers. It's why the focus of the innovations that we've talked about, whether it's branded checkout, everything coming back to that, whether it's the conversations in getting healthier Braintree economics, rolling out new innovations like Fastlane and PayPal Everywhere. All of these are things we're in all of its innovation that is important to our customers and that we can monetize over the long term. We also, from the metrics that we're focused on really are thinking about transaction margin dollar excluding interest income because that's the metric we can really think about and be in control of. And again, as Jamie said, if you think about the last two years, that was a negative amount for us. We've now turned that positive in 2024. I believe we now have built a solid foundation and baseline for us to grow on. And I expect 2025 to grow on top of that. So we, at least as strong and grow from where we set the baseline in '24. So the team is focused. Our innovations will continue to roll out into the market, and I think we're in a healthy place.

Steve Winoker

Management

And that’s part of the good thing, Dan, also about the Investor Day that we announced, that Alex announced today in late February, where we’ll have the chance to also dive more deeply into all those elements.

Operator

Operator

Your next question comes from the line of Timothy Chiodo with UBS. Your line is open.

Timothy Chiodo

Analyst · UBS. Your line is open.

Great. Thank you for taking the question. I want to hit on Braintree, two aspects there. One around competitive positioning on pricing now with the new sort of rebased pricing strategy. And then, also the ability to bundle and get prominent positioning with the button. So first on the pricing piece, really stated its (ph) -- with this new strategy, would you still consider Braintree to be more of a price leader, meaning when the contract is reset, is Braintree still the lowest price of all the merchant acquirers working with these various large enterprise merchants? And the second piece is, in the past, the button was often bundled as part of the contracts to receive prominent position on websites. Is that clause still able to be added into those contracts with this new pricing strategy?

Alex Chriss

Management

Yeah. It's a great question, Tim. Here's the way I think about it. We are not -- we are changing the conversation with our merchants. It is not just about a processing what I would consider, in some cases, to be just a commodity conversation about pricing. We are -- when we talk about price to value, we're talking about the full strategic conversation and what we bring to the table. And what -- so when I talk about the healthy conversations we're having, and again, I'm having many of these myself. When I talk to the CEO of a merchant, yes, they want great processing pricing. But what they're really focused on, how do they grow customers? How do they get more customers to buy their products? And those are now value services that we're able to bring to them, not just best-in-class processing, not just FX as a service, risk as a service, the ability to sell all around the world. But now we're bringing to them an ads platform. Now we're bringing to them the ability to start to target with payment APIs, the right customers at the right time. And these are really fun and really healthy conversations. And so, yeah, to be honest, yes, we will bundle branded because that's important to us. And it's important to them because it's still the best converting branded checkout option in the world. Yes. We will still have significant pricing that we will price to value, and we will continue to price all our value-added services. What's most important is, these are now bigger, more strategic conversations with merchants that actually help them drive the growth of their business, not just processing their payments.

Operator

Operator

Your next question comes from the line of James Faucette with Morgan Stanley. Your line is open.

James Faucette

Analyst · Morgan Stanley. Your line is open.

Thanks very much. Really appreciate, Alex, your comments there on changing the conversation and being able to bring incremental value, including ad platform and driving that. I guess following up on Tim's question there, as you think about that, as you change that conversation, how should we be thinking about the potential then for pricing or value add and that kind of thing in the future? I know that you've -- I think you've done a really good job outlining that this is going to take time during the course of '25, but thinking about the long-term trajectory of where you would ultimately like to get and what you think that value looks like? Thanks.

Alex Chriss

Management

Yeah. I think, again, it's very similar to what I just shared, which is, for us having these more strategic, deeper relationships that we can monetize across all of our value-added services is what's most important. And so again, whether it's processing, which, again, we should monetize or all the value-added services or the ad platform, Fastlane, all of these different pieces, we're going to continue to lean in. And we're going to continue to work with our partners to drive branded checkout as well, right? One of the things that's interesting as we have these strategic conversations is, how excited these merchants are about the demographics that we have as we start to reignite PayPal Everywhere, right? There's opportunities with merchants that are omnichannel merchants that are thinking about, hey, how can PayPal Everywhere now work in the store as well? As we start to bring Pay with Venmo. Pay with Venmo is an incredible opportunity for merchants as they now think about the ability to get access to one of the most valuable demographics of young, affluent spenders in the United States. And so again, all of these conversations just continue to build on themselves. And I think, we feel good about the conversations as well. Jamie?

Jamie Miller

Management

Yeah. Maybe I'd just add too, a little bit about where we are in the process. We have worked our way through some large renegotiations, which have been really good conversations. But we've got more progress as well in the next couple of years. The agreements are typically multiyear in nature. Some renewals happen earlier than others. But we expect that more visible impact on TPV and revenue over the next several quarters. But more importantly, we expect margin accretion to emerge over the next few years as well and part of that is these renegotiations. But equally, importantly, and you mentioned value-added services, it puts us in a position where in those discussions and following those discussions, the build-out OVAS and how we can bring that to bear in terms of building a much more sticky holistic relationship but one that really improves margin over time, that's a holistic piece of it that we're looking at. And we're already seeing that we have already launched in the third quarter of a really significant new value-added service that has been launched with a big merchant. And it's that kind of thing that we're -- we'll continue to grow.

Operator

Operator

Your next question comes from the line of Harshita Rawat with Bernstein. Your line is open.

Harshita Rawat

Analyst · Bernstein. Your line is open.

Hi. Good morning. I want to follow-up on Fastlane. Good momentum with partnerships here. Alex, you talked about 100 merchants using Fastlane. What are you hearing from some of the larger merchants ahead of the holiday season and getting into the testing? And you mentioned using your existing ball to go to deliver Fastlane experience now. How should we kind of think about like the dynamics with branded checkout experiences here? Thank you.

Alex Chriss

Management

Hi, Harshita. Great question. So just to be clear, we're over 1,000 merchants now on Fastlane and continuing to ramp. A lot of those merchants are some of the smaller businesses, small and mid-sized businesses that are part of platforms that we were able to turn on like big commerce as an example. A lot of the large enterprises, as you can imagine, are in the middle of their holiday season. What we're hearing from them is very, very exciting feedback on ramping Fastlane as soon as they can. Oftentimes, that's going to start in Q1 to be transparent for a couple of reasons. One, a lot of their -- the code is shut down for the holiday season. Two, they want to make sure that Fastlane works across multiple processors and many of the large enterprises are using multiple processors, which is why our multiprocessor strategy for Fastlane is so important. And so, bringing on those partners, as you mentioned, processing partners is critical. But the conversations that I've had personally with a number of the large enterprises is, they're excited about Fastlane, they're ready to get on as soon as they can, and it's just about getting the work done. In terms of bringing that back to branded, we are starting to test into that as well. For us, again, if you think about the experience, we're getting the largest population of any accounts right now. These are people that have bypassed the branded experience or some of them have never been PayPal users, of which those folks that have never been PayPal users, 30% are opting in to Fastlane. So we’re now vaulting their instrument, we’re creating a profile for them, and we’re able to bring them back into the branded experience. And so for us, that’s going to be a big initiative as we go into 2025, building on those profiles, those users that continue to check out at high rates through the guest checkout experience, but sharing with them the value proposition that a PayPal branded experience has. And again, that’s why you’ve seen so much focus for us in ‘24 around building a rewards platform and starting to – even in the marketing that you’ve seen us go out, really start to burn into the minds of our consumers that PayPal is the most rewarding experience and the most rewarding way to pay because we want people to be habituated into that branded checkout experience. And we think we now have unique levers, whether it’s through PayPal Everywhere or through Fastlane to be able to bring them into that branded checkout.

Operator

Operator

Your next question comes from the line of Trevor Williams with Jefferies. Your line is open.

Trevor Williams

Analyst · Jefferies. Your line is open.

Great. Thanks a lot. I wanted to go back to the transaction take rate. I think the year-over-year decline there was a little bit bigger this quarter despite a better mix between branded and Braintree. If you could just unpack that, how you're thinking about the trajectory of the take rate from here? And then within branded, the faster relative growth of large enterprise and marketplaces versus SMBs, that's been a consistent callout from you guys. Anything more specific on how that spread looked relative to the last few quarters would be helpful. Thanks.

Jamie Miller

Management

Hi. Good morning, Trevor. So take rate, as you know, there's a lot of factors that impact take rate, both our product mix, our geographic mix, custom mix -- customer mix, as well as pricing. And I would say, improvements in our Braintree margins are directly impacting take rate. And that's one of the things as we have lower incentives that we have improving margins, that's one of the more significant things you see impacting take rate just in terms of the overall mix shift in the numbers. And that is offset by we've also had large enterprise growth at a faster rate as compared to small and medium businesses. And that mix shift as well with large enterprises just having lower take rates than small and medium businesses, that also impacts just the math on that. And we've had some impact from FX in our payouts business as well.

Alex Chriss

Management

I'd love to just pile on small business. This is, as you all know, a very strong passion for me. What I feel great about is the innovation that we're rolling out. PayPal Complete Payments is now really the best one-stop shop for merchants to be able to do money in and access to capital. Money out, we still have opportunities as we think about the opportunity to allow small businesses to be able to send payments to others. But overall, FX, global, Fastlane, Venmo, all these different things that we can now package together for small businesses is exactly the right product. And the feedback we're getting, especially, as we lean into no-code, low-code solutions, easy onboarding, bringing developer days, I feel really good about the innovation we have with small business. Where I'm dissatisfied right now is, it just takes time, right? This is a long tail of small businesses. You've got a touch, what is ultimately millions of merchants over a period of time. So it's just not as fast of a switch as being able to just have a handful of large enterprise conversations. But we are building the go-to-market motions. I'm very confident in what the team is bringing up, and I expect that to continue to grow and us really to make penetration in the small business as we look into 2025 and beyond.

Steve Winoker

Management

Let's try to fit in two more questions.

Operator

Operator

Thank you. Your next question comes from the line of Bryan Keane with Deutsche Bank. Your line is open.

Bryan Keane

Analyst · Deutsche Bank. Your line is open.

Hi. Good morning, guys. I wanted to ask about branded checkout, the 6% growth rate. Alex, how do you think that compares to the e-commerce market and how you guys are doing versus just thinking about the share? And then with Fastlane and improvements in branded and the focus on SMB, where do you think you can get branded checkout growth rates? Do you think you can get it to high-single digits or just some kind of goals that you guys have set for the company? Thanks.

Alex Chriss

Management

Yeah. What I'd say is, branded checkout has been very consistent. We are again, the largest, best converting and most share of branded checkout anywhere in the world, and it has been consistent. At the same time, we know there are opportunities. And the innovations that I talked about in my remarks and earlier in the call gives me confidence that we have opportunity to continue to improve that experience and grow. If you also then think about Fastlane, if you think about PayPal Everywhere, the habituation of people bringing back into the online branded experience, I think there's room for us to continue to take share there. So I'm excited about, first, you've got to have innovation. You've got to have a value proposition. I think we put those into market now and we've got the flywheel turning. So again, none of this is going to happen overnight, but I'm excited about where we go there.

Steve Winoker

Management

We’ll take the last question.

Operator

Operator

Thank you. Our last question comes from the line of Andrew Schmidt with Citi. Your line is open.

Andrew Schmidt

Analyst

Hey, Alex. Hey, Jamie. Thanks for having me on here. I wanted to switch to the consumer side for a moment. Maybe talk about just the trajectory you see in monthly actives, especially given the, what you're seeing with the Venmo and the PayPal Everywhere promotion? And then just broadly speaking, maybe you could talk about just the pipeline just for products on the consumer side. It's just an area where we get a lot of questions in terms of the consumer fit? Thanks a lot, guys.

Alex Chriss

Management

Yeah. Thanks, Andrew. First, what I'd say is, innovation is the most durable competitive advantage we have. And what you've seen for us in the last few quarters is really starting to drive innovation, both on the consumer PayPal app, not just in branded checkout, but actually putting real innovation into the app with PayPal Everywhere launch, giving consumers the opportunity to now have an offline experience, which is driving habituation back into online, an enhanced rewards platform. And then on the Venmo side, leading in with innovations that, to be honest, customers have been asking for, for years with scheduled payments and groups and adding direct deposit. And so when I think about customer growth, customer growth is going to be essential for us as we continue to lean in and want to grow the business but that comes through continuing to innovate and continuing to provide great products to our customers. So what I'm really most satisfied about, when I look back over the last year is, we have an innovation machine that's now starting to ramp up inside of the company. Our velocity is improving, while we're reducing tech debt. Our ability for our engineers to put more releases out into our consumers' hands. And we have a very, very healthy road map of innovation that we'll be driving to our consumers. So very excited about where we lean in over the next quarters.

Jamie Miller

Management

Yeah. And I would just say, we've seen really steady progress in our monthly actives, both sequentially and year-over-year. And that is both the PayPal consumer and our Venmo consumers as well, also internationally. But one of the things we really haven't talked about, and I think Alex has teased in his remarks here is really PayPal Everywhere as well. And we're really excited about the launch we've had the last couple of months. We're seeing really strong adoption, really strong usage. We had more than 1 million new users since that launch. And the economics are nicely attractive on that. And it really drives habituation inflection. Just like Alex was talking about both with that core product and just the engagement with the app, the engagement with the debit card, all of those things, but also with respect to the halo effect that we see across other forms of branded spend with our products. So that's, I think, a great example of one that we're really excited about, and we'll have more of.

Steve Winoker

Management

I know we've gone over a little bit, but Alex, any final thoughts?

Alex Chriss

Management

Yeah. So thanks to you all, and thanks, Steve. So look, we’ve set a solid foundation to build upon, and we’re executing against our strategy. I’m very proud of our team and the momentum we’ve created for our consumers, merchants and partners. And I’m excited to deliver a solid holiday season for our customers and continue the trajectory into 2025. So take care, everyone.

Operator

Operator

Thank you. This concludes today's conference. Thank you for participating. You may now disconnect.