Mike Wells
Management
So, I want to walk you through what we think are a strong set of numbers, update you on the demerger, a variety of other topics. And I’d say we won’t talk about Tesla. How’s that? Is that the only guarantee today? The headline numbers, let’s go through them. So in context, what we’ve been trying to do, as we’ve talked in the last few years, is the definition of quality earning being earnings that are recurring, client relationships that carry over year-after-year, that, the development of our existing consumer relationships that give us a resilience across the cycle. And I think the single, obviously, the single best measurement for that is new business profit. That doesn’t mean we’re not interested in growing every other metric. We are. It doesn’t mean we’re not interested in market share. We are. It doesn’t mean we’re not highly competitive as a management team. But I want to go through some of the metrics and just give you a little bit of context about it. Then again, as I mentioned, I’ll walk you through some progress towards the demerger. And Mark will give you a very granular look at the financials. So new business profit, up 13%; Asia, up 11%; health and protection in Asia, up 19%, it’s a great performance by the team; group IFRS, again, on a local basis, 2 point, up 9%; Asia life earnings, 14%; U.S. fee income, 13%; M&G operating profits, M&G Prudential, up 4%, but again adjusting for Rothesay and the earnings coming off, part of the period for the GBP12 billion in transfer; asset management business in the U.K., up 10%; operating earnings per share, up 17%; free surplus at just shy of GBP2 billion. So again, in some ways I think that was fairly consistent with a lot of your models, but given, look back a little bit on the last 6 months in the markets we’re in, there’s been a lot going on. And I think it’s, the resilience of the business is one of the pieces I’m most pleased with, and then just the level of execution on the objectives that we’ve given the teams, I’m going to give you a little more color on those today, has been outstanding. So the other thing we’ve talked about in this room for a few years is we’re active managers of the business. And that has a lens of we’re active managers of where your capital is deployed, we’re active managers of the types of risks we want and the combination of those risks, the markets we want to be in, the products we want to sell, all of those various dynamics. So part of that means, can we demonstrate things we’re willing to walk away from? And are we doing things we told you we would accelerate, increase our exposure to or build capability in? So that’s the other sort of, I think we have a really good 6 months on progress on that. So again in August, we announced demerger and transformation of M&G Prudential. That was not just about getting GBP165 million in cost savings. It was also about increasing their digital capability, aligning distribution, management, product set, getting to market faster, upgrading the back office of the asset manager with an Aladdin platform, the TCS partnership. All those things are rather done or moving very, very nicely and starting to get that, which you should see the benefits at scale of a firm with their capabilities. So that’s progressing very well. We also, again, announced the GBP12 billion transfer to Rothesay, that’s progressing. The Part VII, as we said, is scheduled, but we still think that’s likely to wrap up middle to end of next year. That is one we can’t control, as I think you all know, that’s a court-based decision process and the way that process works is very difficult to actually impact the timing of it. But we’re ready, Rothesay’s ready and the regulatory agencies have been very supportive with us on doing the pieces that they need to do. So we continue to progress on that. You’ve seen the transfer to Hong Kong progressing well. You’ve seen new bank relationships across Asia. So SCB expanded that relationship. We added Ghana in Africa. An announcement came out last week about the Babylon Health partnership, and that gives us some unique capabilities. Again, I’ll come back to this in a little more detail in a second. That is ex China. Tencent has a partnership, a JV with them in China, just to be clear. So I think we’re in good company there. And then you saw the Thai Military Bank both acquisition of a fund management capability in Siam Thailand as well as the distribution relationship there, again, further expanding our distribution and our manufacturing capability in Thailand. And we’ve also had a lot of success with our Siam Commercial Bank relationship, which is a unique one in structure for us, but is working quite well. On the separation process itself, how do you look at that? How do you look at the progress? The key steps are, as we outlined before, the debt process. So restructuring the corporate debt in a reasonable, balanced way to make two well capitalized firms that have proper debt ratings and proper access to capital markets. That’s continuing at pace. The operational models, as I’ve mentioned, we still need to finalize the establishment of a UK Holdco for the new entity. We’re in the final stages of selection and appointment of a chairperson for that entity. They all create an independent board. That continues at pace, we’re a bit ahead there. The unwinding of the group linkage. A group our age, as you can imagine, we find relationships that are 170 plus years old we didn’t know we had. And again, we’re managing those as they come up and there’s nothing that’s material in that, I’m being a little facetious. There’s a lot to do, but all of it within the scope and capabilities that the teams are working on, and there’s been nothing that’s taken us off our calendars or cost targets or any other elements of the business. But there’s been a lot of work to do and they’re doing a great job on it. The Part VII transfer, I mentioned at the shareholder regulatory approval, you saw that last week that the regulatory college voted. So the way the regulatory model will work is the entire group will be regulated by the Bank of England through the PRA until the demerger. And then post demerger, that regulator will regulate the M&G Prudential company as well the FCA and, obviously, any local jurisdictions they do business in. Prudential plc, the international business, the regulators meet in what’s considered a regulatory college, including with the PRA’s support and involvement; they actually cohost it currently, and they’ve selected Hong Kong as the new group-wide supervisor. So at the time of the split, Hong Kong will assume that role. On a day-to-day basis, all of the individual jurisdictions we do business in have a material say in how we operate in those entities, and they are all providing input to Hong Kong on how they want to see a group supervisory role structured. They all get along pretty well, and it’s been a very cooperative process. And again, I think it’s fair to say that we’re ahead of schedule on that and we’ll hopefully give you more detail on what that looks like in November. But the early conversations have been they’re fine with a transitional relationship that looks a lot like what we have now. And again, I would suggest you to look at the local statutory models, have always been, including under Solvency II, the binding constraint for any capital fungibility, dividend, investment, it’s a portfolio of businesses and they’re governed by a portfolio of regulators. So this is the entity where they cooperate. And again, both these companies will be based in the UK. Both -- premium listings on the FTSE, and we think both are technically -- should be technically qualified for FTSE 100 inclusion, if that’s meaningful to your portfolio or position. So what are we doing with the new company in the UK? I’ve been asked this a couple of times in the last few weeks. I just want to make sure it’s absolutely clear. As people have thrown out in one-on-one meetings some of the, is it like XYZ firm? Is it like this model? I actually think it’s a very, very clear argument that it’s not like any existing competitor in the UK market, it’s highly differentiated. It’s, as you see from the net flows, a very strong asset management franchise with M&G; that has funds in the category that consumers and institutional investors want and are disproportionately in the lower risk, higher value or total dividend -- or total return or asset allocator spaces where you have a little less impact from passives when passives affect the industry, but you see funds that are difficult to index is the spaces where M&G; has done well, so the research and fund selection. And then moving up towards the with-profit fund allocation capability has produced the returns you see that make these products competitive. The with-profits funds in itself is unique, still has £9.6 billion of capital in it. It provides smoothing, it’s provided excellent returns for the consumer. We have highly competitive platforms on the administrative side on life and annuity. So all those things give it a unique footprint. It also has scale at 7 million plus clients, again, the financial firepower to do a variety of different things in the market. It’ll have the ratings it needs. So we think it’s got multiple earnings engines. It’s got multiple ways it can generate cash, capital, unique product. And it’s very well situated for the consumer demand and the opportunity sets that we see in the markets where it’s currently succeeding and clearly has the ability to extend in those markets and go to other markets as well. As far as the ambition transformation, I mentioned a couple of these in the beginning. Transformation is going very well. This is an upgrade as well as an efficiency exercise. A lot of work here. So the partnership with TCS is the integration I mentioned. You’re seeing the scalability of common platforms. 95% of the advisers now submit business online on some of the new technology. There’s other technology coming. It’s -- there’s a lot of work going on that improves the competitiveness and the consumer and adviser interaction with the firm on top of this integration work and on top of the divestiture work. So incredibly proud of the teams and what they’re getting done. And again, we’re on target for those ambitions. Let’s go to cash and capital for a second. So very, very stable asset base. Coming from the nature of the, again, the products offered, the level of risk in them, the types of clients that buy, the markets they raise money in. It’s very good, very stable AUM. Also well-balanced earnings, multiple sources. The current model in the UK is to have a couple. This has clearly got engines that competitors don’t have. On the capital side, again, you’ve got the excess capital and the with-profits fund, the normal things you’d see in a capital stack. And obviously, from today’s results, you see its ability to generate cash and capital. So very, very healthy company on all key metrics. Very cash-centric in its earnings, which I know in the insurance world at times can be -- there can be some distance between accounting and cash flow. With this one, actually, the two are quite tightly aligned, and I think it creates a very unique combination for multiple shareholders. And then why is it doing that? It’s producing proper results for the consumers. I mean, it -- you cannot -- I’ve said this before: you can’t build good product -- you can’t build companies without good products. So the client propositions have performed well. M&G’s performance, the fund management team, research team has done an outstanding job and both on the institutional and the retail side. And so not surprising, you’re seeing good net inflows. PruFund up 4.4 billion, another 3.5 billion in M&G between retail and institutional. You all know the challenges in the market now, but the consistency and the performance clearly drives those flow numbers and they’ve got a healthy queue of clients on some of the funds that have, again, committed but not funded. So all the operational performance metrics look great. The international business. So what can you -- why -- what can you expect there? Why U.S. and Asia? What’s up with Africa? All these sorts of things come up again in the one-on-ones, right? So we see it as a very well-diversified player in the best choice of markets right now. So very simply, Asia being where the largest growth of population, largest growth of new wealth is occurring. The U.S. -- and that’s life insurance as well as wealth management. United States is the largest market for life insurance and wealth management. Africa is the most underserved market for wealth and insurance, okay? We have leading positions, materially leading positions in two of those three. We have a good -- so already five countries now in Africa. We’ve got a lot of good things going on there. But at the end of the day, we’ve got leading platforms to capture the opportunity set in the U.K. and Asia. And we think that creates diversity that’s unique by product, by risk, by credit, by FX. I mean, just by age cohort of clients, where clients are in their lifestyle. All those things that give us the ability to diversify our risk and maintain our return thresholds. The geography helps. I mean, I’ve said this before, probably our biggest risk as a company is political because as things change, that creates uncertainty with consumers far more than economic change does. And we’re well -- the only way you can manage that is diversification. Voice -- certainly a voice in the process, but diversification. And we’ve got great diversification. So all those things give it kind of a unique footprint. And then synergies. There’s financial synergies from the size and strength of the balance sheet, the diversification of earnings. Again, the timing of earnings, some of the longer cash flows versus shorter, equity exposure versus the other types of risks we’re taking. All of that comes from scale. And then that scale gives you the ability to do larger M&A, more unique partnerships with key vendors. All of the things that we need to do that you have to be of a size, right, to credibly be a player in those dialogues. So -- and again, both very -- the two major markets. Africa is still developmental for us, but the U.S. and Asia are producing very high returns on the capital, very quick returns of the capital. So we like all of those characteristics. We recognize in each of those markets greater markets. You’ve had people that have had different results than that, okay? We haven’t. And in Asia, you need a portfolio. In the United States, you need to start correct with pricing and stay correct with pricing, okay? If you don’t do those things, you take different risks that are more concentrated than we’ve done as a group and have different outcomes than we’ve had as a group. So we like what we’ve got, and it’s growing well. The other question I’ve been getting is, well, why leave the headquarters in London? Okay, fair question. I get that from people in the headquarters in London. The -- and it’s not because they’ve got a flat here in, like, London. I do have a flat here and I do like London. I like Hong Kong and I like the U.S. And most of the markets we do business in, I’d live in. But the issue is this: the role of group, right, has never been the operation of the business. I’ve been here 23 years, okay? The role of group is the correct allocation of capital, the correct measurement of risk, the governance models, forcing the business units to find synergies, okay, the challenge, okay, the strategic work, the interaction with stakeholders, yourselves, regulators, the debt issuance, the balance sheet work, the consolidated financials, all those sorts of sovereign functions. We have an outstanding team here capable of doing that and where our primary listing is and our largest group of shareholders are, okay? There’s absolutely no reason for us to disrupt that, nor do I think it’s reasonable to believe you could pick that up and move it anywhere, okay? So you would add operational risk, you’d add other dynamics to it that simply don’t add any value to our shareholders and would only disrupt a key set of our stakeholders, our employees, who are doing a fantastic job, okay? So there’s a lot -- it doesn’t matter what the business mix has been since I’ve been here, the role of group has never been to run an individual business. That has always been delegated to the management teams locally. So that doesn’t change. Someone asked me, do we travel more? We travel now, okay? Just for the record, we travel about 2/3 of the time now. So that’s not going to change a whole lot and often it’s to where you are as investors and often it’s to where the business units are. I was in China twice, Hong Kong and the U.S. last week, right? That’s part of the job, and it’s an interesting and challenging fun part of the job. So there’s no -- that doesn’t change how we do business, just to be very, very clear. All right. So let’s go to how we do actually operate the business. So Asia. So drilling down on the group numbers a little bit. You had double-digit growth across the key metrics. New business profits, up 11%; IFRS, up 14%; free surplus generation, up 14%. Again, 8 countries with double-digit growth in new business profits. The one that I’m probably most pleased with is not the -- not just the year-over-year change in health and protection NBP, but also the percentage of NBP that’s now health and protection, the percentage that’s now recurring relationships with consumers and the persistency of that. We have -- the biggest opportunity we have, as we’ve talked before, is to continue to do a good job for the 15-plus million clients we have in Asia. So they not only stay with us and continue to fund those relationships and we provide the benefit, but also so they think about us on that second and third transaction. So one of the key metrics to how we’re doing is the clients that are coming back year after year. And so when we’re talking to Nic and his team and the CEOs, it’s a big part of that. Of course, we want to grow the relationships. Of course we want to grow new business relationships, we want new distributors, new agents, new bank relationships. You’ll see some of that, okay? But the key driver now to our success I think in Asia is our ability to work -- to protect what we have and grow what we have as well as, at the same time, in parallel, grow new relationships. But we’ve got to keep focused on that it’s large enough that it’s well worth the time and energy, and they’re doing a great job there. Hats off to Asia, first time they’re over GBP 1 billion of IFRS profits in the first half of the year. Again, there’s a number of records in this. But another good performance for the team, again, in an interesting climate. So let’s go to that. So you had lots going on in Asia this first half of the year. A lot of political change, some economics, market volatility, as, we’ve talked about this for numerous meetings. But what you see is nothing changes structurally, okay? If you’re in Malaysia and you saw a historic election, right; if you’re in China, and you, I was there in the early meetings in the, was it China Development Forum in [indiscernible] when there was this early discussions on the trade war when the order of magnitude they thought would be in like the [10 billion to 15 billion] range. I was there last week when you’re talking hundreds of billions, right? These are real occurrences now and again, to a person in the street, to a person who is our client, what they care about is the certainty of their job, how much they’re taking home, how much things cost in their market. And that’s true in Beijing, that’s true in KL, that’s true in Hong Kong. There’s no, I’ve said this earlier today to somebody, I rarely meet anyone any place that can tell you the GDP of their country and what has changed quarter-over-quarter. What they can tell you is what they read. And so if they see a lot of news about political instability, they’re a little slower to make a decision, but they’re more worried where risk off trade. These sorts of climates tend to be good for us. And in Asia, as in the U.S., the structural drivers don’t go away when there’s political noise, okay? So we’re not a quarter-to-quarter business, and none of this changed in the last 6 months. Lots went on, fast [indiscernible] travel first half year in Asia [ph] but nothing changed in the structural drivers. 1 million people still under the workforce every month, okay? You meet young people that are worried about their future, how they, they’re wondering endlessly how they’re going to take care of parents, retirement has risen as an issue now in multiple markets in Asia. Demographically, it was always there, you could’ve measured it, but it’s getting, it’s starting to be more front of mind and more media covered and things. But the structural drivers have not changed at all. So the performance, I think, reflects that. A couple of stats on the retirement side. This was a number that came out earlier that I thought I’d throw in here, 450 million additional people will be 65 between now and 2050, right? So retirement, we’re getting questions in China. You see us launch the pilot with, are approved to do a pilot in 3 markets there with a handful of insurers for the Chinese government on effectively a tax-deferred pension product. You hear about it in Thailand when you’re there. You hear about it in Singapore when you’re there. And you certainly hear about it in Hong Kong when you’re there. And again, there’s no difference than you see in some of the Western markets, people are worried about how they’re going to fund this. The out-of-pocket health care numbers, currently, USD 40 trillion. The last estimate that just came out says by 2030, it’s USD 146 trillion. But again, [0.40] of that in Asia being paid by the patient out of pocket of every dollar, right? Roughly 9 of it here, 11 or so in the U.S. So the structural demand for the core products is there. It’s our job to make sure we’re in front of how the consumer wants to be serviced, that the service levels meet their expectation, that the products are unique enough. All those sorts -- those challenges are real so that goes to capability. And then wealth creation, you’re just shy of 12% now on mutual fund ownership across Asia. So that’s still in its infancy where the wealth creation is growing at tremendous rates disproportionately into cash. So you’ve seen this slide. This is how we address it. So portfolio across the region. 15 million clients, I mentioned. Top 3 positions in 9 of the 12 markets. We were kidding earlier, it took us 94 years to build this, right? Disproportionately built in the last 2 decades. But there’s somebody, I promise you, at a pension meeting I’m going to do later this year, that’s going to say, I was the first one that, I’ve actually met people that were deployed in Asia that worked for us that were told to only call the headquarters every 90 days with a 15-minute update on the country they were in. And they were the early pioneers. So it’s fascinating to hear what their stories were when they were sent out with a team of 5 60 years ago to run where our business is. You all know the scale of these businesses now. It’s very difficult for someone to come in and assemble not just the licenses, that’s an overly simplistic look, but the relationships we have in the market, the brand, the talent, the distribution we have. So it’s a very unique portfolio, and it gives us the ability to not only weather those political storms I was talking about as they come up in various sizes, in various markets, but also to choose where and when we want to deploy capital, country, product, channel, all of the various dynamics because of the optionality it gives us. So very, very happy with what we’ve got, continues to execute. On capabilities, what’s Asia been doing? Well, we have to keep moving forward. We have to keep doing new things, we have to keep adding capabilities to the group. And certainly, to our Asian model, it’s a fast, consumer expectation there rise as fast as any place we do business. There’s 4 major objectives we’ve given the Asia team. One is enhance the core. The other is make sure we have best-in-class health care. Accelerate Eastspring. And expand our presence in China. And there’s been material presence, a material pickup in all of those in the new bank partnerships in multiple markets; the digital, both agency and bank aside as well as supporting consumer activity. The Eastspring, I mentioned. The Thai Military Bank transaction, getting them into, as well as WFOE in China, moving to China. We now were just approved as a province, that’s the seventh largest, 68 million people. And then the top right there in China, the pension pilot with a handful of government-approved insurance companies in China to try a new product in 3 markets. So there’s lots of important subpoints here that I’m not going to go through one at a time. But Nic and [indiscernible] and the team can walk you through any one of them individually. But tremendous amount of work about expanding the capabilities there. Babylon fits in that, in the health care piece. We’ll show you more what we’re going to do with that as it’s built. But if you haven’t seen that, there’s a really interesting project today with the NHS here. It’s an artificial intelligence doctor. Remember, most of our markets in Asia, there isn’t a GP front-end on hospitals. People go right to the hospital when they’re sick. So this has a great social purpose. They’re aligned with us in their view of helping clients stay healthier. That’s a very interesting capability. And I think it’s going to be a great add for our clients. And candidly, to develop some of our markets more thoroughly in line with the governments and other stakeholders in those markets. The U.S. So a lot of noise this first half year in the U.S., some of it is settling down. The effect of the tax has settled down. You had, you got some regulatory things finally getting put to bed. NAIC has finally voted, I guess, officially. So we’re waiting for final SEC rules on client best interest. We’re pretty much out of industry issues until the new set arrive. But again, all of which weathered well by the company. And I just want to spend a couple minutes on why. So Jackson started with a different, again, different and better product design. It was give the client a chance to get access to reasonable portfolios from top fund companies, but only ones we could hedge. So there are firms in this room and firms watching this that have very large positions in us that are very high-quality funds but, for whatever reason, the nature of the fund turnover, characteristics of what they buy were not deemed as something we could actually put in a product because they were unhedgeable; even if they appeared elsewhere. So the selection and management of the fund process is critical. Then you have to hedge from day one, as we’ve discussed, to offset that risk, make sure you’ve got that correctly balanced. And then the funds have to be managed for performance so the consumers do well. So you stay aligned with your stakeholders. So the consumers in this product have done better, as we’ve shown you, than every other product in the industry. So they’ve owned it disproportionately for accumulation, tax-deferred accumulation. They also have the safety net of knowing, as they slowly withdraw their own money, the guarantee kicks in if they withdraw all of it and they’ve got a floor on their income. So it’s not heroic, this capability, but it’s well priced, it’s balanced and it produces a very good outcome for the consumers as well as for our shareholders. It’s a simple strategy that could have and should have been copied many times, and it wasn’t, candidly. So it produced a very different outcome. I put in this time one of my favorite slides from my old role, which is the unhedged cash flows. This is just the guarantee fees. Just again to show you what the current cohorts look like. Again, this doesn’t count the other fees, this doesn’t count the value of the hedges, this assumes every counterparty doesn’t pay off, all those sort of normal cash flow stresses we do, being skeptical; but the book is very, very healthy. And how do you measure that with all the noise in that market right now and the various -- so the stability and resilience of the capital across the cycle I think is a fair measurement. We don’t do mid-years, but I will tell you that after the tax changes and after the dividend, we’re still above yearend 2017. So again, this firm is resilient from a capital creation, capital point of view and has distributed 4.9 billion of cash in that period of time. So profitable book good outcome for the consumers, well hedged. And then the capabilities of the firm position it for what comes next. The demand is still there. There’s been a lot of noise in this market for the last three years. So it’s important that the SEC finalize what their expectations are on client best interest because that gives the compliance departments of the broker-dealers an understanding of what should go advisory, what should go commission. A lot of work being done there, a lot of work being finalized. And then of course, we’ve got best product; 50% of the industry’s average expenses, so cost advantaged; largest best wholesaling team, that’s measured externally; top service, and again compared with mutual fund companies as well as insurers, we got second this year for BlackRock. I’m sure Laura’s enthusiastically tying for number one, reminding everyone it’s going to be number one this year. Again, we won most years. And then the product innovations there, the ability to develop product that’s appropriate. Appropriate being good for the client, good for the shareholder. And then Barry’s been instrumental in putting together the Alliance for Lifetime Income, which is dozens of the industry’s firms coming together to support both publicly and politically the narrative on why clients want assured income in retirement for some portion of their assets. And there’s some good early successes with that, that I’ll let him tell you about in the Q&A. My last slide, another cohort of again consistent performance by the team across the key metrics. And with that, I think I’ll turn it over to Mark, and then we’ll take Q&A at the end.