Barry McCarthy
Analyst · Doug Anmuth from JPMorgan. Your line is open
And then loans to the market. And the second piece of the question is about FaaS, how do we think about it? And what are our plans for it. Okay. Let me begin with FaaS, and then I think I'm going to ask Liz to jump in on top. So we've sort of gradually expanded the footprint for FaaS and our marketing initiatives around FaaS. We're selling – selling, renting at a pace of, in round numbers, 30,000 to 40,000 units on an annual basis. So it's a relatively small footprint, and we haven't really leaned into it yet. We -- and it begs the question why because we've been at it for a while. And the answer is in order to know whether or not the value proposition works for consumers and works for Peloton. We need to understand what the retention behavior is and the implied churn rates so we can calculate lifetime value and figure out whether or not we've created a nuclear bomb or the path to the promise lend. And I would say, so far, we're encouraged by the churn data that we've seen, recognizing that -- it's a growing but limited sample. So, I'm guardedly optimistic. I would say that I would think a win for us might be something like 125,000 to 150,000 bikes a year, renters and the ability, which we have just brought online to utilize our certified preowned inventory to fulfill demand under that program. So, I would say net-net, that looks pretty encouraging. Now, there will be some substitution behavior, I think, between certified preowned and growth in Fitness-as-a-Service because they both target basically the same segment of the marketplace which is the value-minded shopper. And it's pretty clear that we are bringing into the Peloton family a younger and slightly more female demo than we have historically, which is good news. I mean, those programs are expanding the TAM. Now, as it relates to CTO, we said we've seen substantially better performance. We bought a very small numbers, so take it with a grain of salt. We outperformed our forecast by 3x. And we have a lot of bikes in inventory, used bikes that we can recycle into that program. We've been talking about it for a year. We finally got it live. We're going to lean into it, remains to be seen how big that program can become. And as it scales, what the substitution behavior will be with the Fitness-as-a-Service. I probably talked too long about that, sorry. As it relates to pricing, I want us to pursue a good, better, best strategy. So, we believe and I think the Net Promoter Scores for our various products support the notion that in the premium segment of the marketplace, the integrated hardware user experience with Peloton is the absolute best. And there are people who are willing to pay a premium for that. And we want to serve that marketplace well. But we also want -- if we're going to grow our revenues as fast as we would like, we're going to have to increase the TAM. And if we're going to increase the TAM, we're going to have to reach for new market segments, and that's where the good and better comes in. and that's where the FaaS and Fitness-as-the-Service and the digital app strategy comes into play. And with respect to the digital app strategy, I had previously told investors that I wanted us to pursue a freemium strategy, we are going to implement that. There'll be various price points and you'll have access to different kinds of content depending on how much you pay for the digital app. Roughly half of our paying customers today use our connected fitness related content on the app. So, it's quite clear they're using the app on somebody else's hardware, which is something we've always shied away from. And going forward is something we're going to lean into. I would be delighted for you to use our content on somebody else's hardware if you already purchased it. That's a big installed base. And I think it's a big opportunity for monetization for us and we're going to lean into that segment of the market as well in order to grow TAM. So we'll figure out the pricing as we go. I think, it's -- if we have the luxury like we do now, because of our cash position and the changes we've made in the business to price products in order to earn a reasonable return on hardware, we will. That wasn't the case earlier in the year. We absolutely needed to liquidate hardware to manage for cash, so we did, but we put that in the rearview mirror at the moment. Did I answer your question?