Rob Falzon
Analyst · Suneet Kamath with Citi. Please go ahead
Thanks, Charlie. I'll provide more color on how we are growing our three businesses: U.S. Financial Wellness, PGIM and International. As shown on slide 5, U.S. Financial Wellness represents our workplace and individual solutions businesses that produce a diversified source for earnings from fees, investment spread and underwriting income. Our broad capabilities including advice, investment, retirement income and protection solutions continue to help clients with their financial wellness needs. We have three key growth priorities for financial wellness. First, we are continuing to help employers understand our differentiated value proposition. Since the launch of our Financial Wellness capabilities in 2015, we have generated about $11 billion of full service retirement plan sales and over $130 million in Group Insurance case wins that we contribute to the competitiveness of our platform. In addition to helping us win new clients, we expect to retain more of our existing clients that are aligned with our value proposition. Second, we are engaging and educating workers to better understand and utilize their existing workplace solutions. We activate these relationships through our financial pathways program and our digital Financial Wellness platform. Our financial pathways program has been adopted by nearly 600 of our workplace clients. In this program, employees of our workplace clients participate in worksite financial seminars delivered by Prudential's financial advisers. Our digital Financial Wellness platform has been adopted by nearly 3,100 clients, reaching nearly 8 million employees. This platform provides a digital venue to address a variety of individuals' needs including education on financial wellness topics, assessment of financial needs and tools that allow individuals to take action. And third, we are addressing the holistic financial needs of individuals. One way we deliver that is via LINK by Prudential which we launched in the second half of 2018. This is a highly personalized online experience that helps employees customize financial goals, connect with advisers digitally or via phone and obtain investment, income and protection solutions. We recently released LINK to our workplace clients and are already beginning to experience good traction on engagement at the individual level. What we do is making a tangible difference. Based on case studies we have conducted, employers are experiencing a significant increase in the productivity and satisfaction of their employees. This includes substantial increases in retirement plan participation, employees increasing their retirement plan contributions to their company's match level or above, and more appropriate asset allocation by utilizing tools that help participants decide on a mix of investment options that meet their particular needs. Ultimately, we believe our solutions can change the behaviors for workers, produce better results for employers and significantly expand our addressable market, thereby enhancing our long-term growth potential. Turning to slide 6. We recently rolled out additional solutions for our workplace clients. As I previously mentioned, we extended the reach of LINK by Prudential to our workplace clients. In addition, we are piloting a financial coaching service available via phone and one-way screen share designed to help individuals learn about and adopt healthier financial behaviors. And we've deployed student loan assistance capabilities including helping individuals, evaluate student loan consolidation or repayment options to more than 350 employers during the first quarter of this year. Also employers can activate a feature that allows them to pay down the student loan debt of their employees. For individuals going through a job transition, we introduced PruPassages, which helps people maintain Financial Wellness and make more informed decisions to navigate changes during this time. And for those who have just lost a loved one, we're providing new beneficiary services, an easier claims process and resources to help guide their decisions during an emotionally challenging period. All these enhancements are aimed at meeting individual's needs at critical moments in their lives while improving productivity for employers and generating positive financial outcomes for our business. Turning to slide 7. PGIM, our global asset management business has over $1.2 trillion of assets under management. In the current quarter, we generated $1.4 billion of positive net third-party flows including $1 billion of institutional and about $400 million of retail net flows. These positive net flows include solid fixed income flows and are driven by our strong long-term investment performance. I would specifically highlight our five-year performance and note that 92% of the assets under management have outperformed their benchmarks over that period. Our strong investment performance and diversified product offering has allowed us to attract flows into high-return strategies such as emerging markets and alternatives. By way of example, we are the third largest global investor in alternative investments with our significant real estate and private credit platforms. This has contributed to keeping our overall asset management field stable at 22 basis points. We are encouraged by our pipeline and our ability to continue to grow. Our distinctive multi-manager model with broad asset class capabilities helps us to expand including globally with roughly 30% of assets under management currently sourced from outside the U.S. Now turning to slide 8. Our International business includes our world-class Japanese life insurance operation as well as other businesses including those in high-growth markets with attractive demographics. Our differentiated business models and proven ability to execute our strategy, combined with seasonally higher earnings from annual premiums, led to a record level of earnings in the quarter. Life Planner sales, which were about half of the total international sales in the current quarter, increased by 19% compared to the year ago quarter. This was driven by higher U.S. dollar sales and the number of Life Planners in Japan increasing by 6% to a record level of more than 4,300. Sales for Gibraltar, which represents the other half of international, were lower than a year ago. This primarily reflects continued competitive conditions in the bank channel. In summary, our momentum remains positive across our businesses: U.S. Financial Wellness, PGIM and International. We have thoughtful strategies and quality execution that continue to build strong fundamentals as we serve our customers well, and we are monetizing those fundamentals to generate profitable growth at attractive returns. With that, I'll hand it over to Ken.