David Barry
Analyst · Northcoast Research. Please proceed
03:03 Thanks, Steve. Thank you all for joining us. Pursuit's recovery continues in full swing. We're pleased with how the business rebounded in 2021, and are optimistic about what lies ahead for 2022. Before getting into the details, I'd just like to start with gratitude and recognition from my Pursuit colleagues from our frontline team members serving guests to our managers and senior leaders who worked so incredibly hard through difficult condition. We've been living in a very fluid operating environment for 22 months and have succeeded in delivering strong guest experiences at Pursuits iconic location. 03:39 Pursuit's adjusted EBITDA increased $52.4 million improving from a loss of $9.7 million in 2020 to a positive $42.7 million in 2021. This rebound is evidence that the world is feeling that the tourism industry is in recovery and the guest demand for high-quality experiential travel and hospitality experiences remain strong. 04:03 For the seasonally slow fourth quarter, Pursuit delivered revenue of $23.4 million compared to just $9.2 million in Q4 2020. And we exceeded pre-pandemic 2019 fourth quarter revenue by nearly 8%, as our two new year round attraction Sky Lagoon and FlyOver Las Vegas and our new Nightrise experience at the Banff Gondola help to offset challenges driven by the pandemic, including the Omicron variant which spiked in December and adversely impacted holiday season operations. 04:36 Despite ongoing COVID-related challenges, our teams persevere, we remained open for business throughout the quarter while delivering healthy results. In Jasper, as part of our continued Refresh, Build, Buy growth strategy, we initiated a multi-year roadmap to invest in a variety of upgrades across the lodging portfolio and the benefit of the guest experience with immediately clear. The all seven hotels are meaningful year-over-year increases and guest feedback scores. 05:01 In Banff, as testament to the quality of our experiences and the dedication of our team members, we saw record net promoter scores at several attractions including the Glacier Adventure, Glacier Skywalk and Brewster sightseeing tours. Several of our lodging properties in Montana saw record guest feedback scores with the historic Glacier Park Lodge, Dolphin Village (ph) and West Glacier RV Park and Cabins Village all delivering new high. 05:27 Finally in Iceland, we were pleased with the success of our holiday gift tickets program at Sky Lagoon. We sold over 29,000 holiday gift ticket packages, which equates to roughly 8% of the total Icelandic population receiving a Sky Lagoon gift products for [indiscernible]. 5:44 In terms of financial results starting with attractions. You're all aware the international border closures remained in place well into the 2021 peak summer season, which impacted overall visitation, and despite these short-term impacts to visitation, we're very encouraged by the growth of our revenue per customer metrics. For the year, effective ticket price or attraction ticket revenue per guests increased 11% from 2019 levels on a same-store basis, including only the attractions we had in the entirety of both years. 06:17 Attractions performance in the fourth quarter also benefited from the launch of Nightrise, a new attraction -- within an attraction at the top of the Banff Gondola. We created this in partnership with the indigenous stoning (ph) a coordination Nightrise is a multimedia life part and sensory experience that connects the guest to the story of the land, stars and night. Nightrise is a great example of continuous improvement, specifically, taking a great experience, like the Banff Gondola and creatively making it even better. 06:48 Launching in early December, the exciting addition of Nightrise drove a 4% increase in Q4 effective ticket price at the Gondola from 2019, while also increasing ancillary revenue yields for food and beverage and retail by 13% and 44% respectively. In Vancouver, FlyOver Canada strong third quarter continued into Q4 as pent-up demand for the lenders in the FlyOver experience drove strong ticket sales and ancillary revenue per guest. 07:18 And as mentioned FlyOver Las Vegas on its first full quarter of operations, the lighting of Las Vegas visitors with the sensation of flying over the American Southwest and earning a rating of 4.5 out of 5 stars on both Google and TripAdvisor. Over to lodging, the hotel property saw significant year-over-year increases. For the quarter, same-store room revenue increased 49% and RevPAR grew by 35%. 07:43 Relative to the fourth quarter of 2019 occupied rooms increased 4%. For the fourth ‘21 fiscal year, year-over-year hotel occupancy increased by 5%, rooms revenue by 109% and RevPAR by 42% on a same-store currency-adjusted basis. As many of you know, Pursuit's attractions and lodging businesses segments are complemented by the vertical integration of food and beverage and retail offerings. What many of you may not know is that there are now 44. food and beverage businesses and 45 retail stores across Pursuit. And as we've grown, they become meaningful contributors to revenue and EBITDA. We're constantly working to improve our menus, merchandising and the overall guest experience and are pleased with the financial growth we're seeing in these categories. 08:34 In food and beverage, we delivered revenue of approximately $29 million in 2021 for a year-over-year increase of 180%. We believe that high quality F&B is an important part of the hospitality experience whether it's that perfect cup of coffee before your morning hike or the opportunity to sit down for dinner together as a family. And we're pleased to report the 2021 same store F&B yields at our hotels measured by revenue per occupied room increased 32% from 2019. 09:06 Guest satisfaction scores are continuing to improve in food and beverage and the best part is we get to see guest comments and rating daily. Today in Montana, Alaska and the Banff Jasper Collection we have eight restaurants in the top five ranking on TripAdvisor in their region. And finally, we're very excited about the growth in our retail business. For 2021, we delivered retail revenue of approximately $25 million, which more than doubled from the prior year. And as compared to 2019, retail yields increased 62% at our attraction and 70% at our lodging properties on a same store basis. 09:42 So now, let's turn our attention to the year ahead. It is clear to us based on early season booking trends in advanced reservations, people are ready to travel and will not be dissuaded from doing so. We're confident that borders will remain open and then Pursuit will be able to welcome guests to Western Canada, Alaska, Montana, Las Vegas into Iceland throughout 2022. While we're still early in the booking cycle lodging reservations for 2022 in Banff and Jasper are pacing ahead of the same reporting period in the prior year by 89% and 43% respectively. And for the critical third quarter our Banff hotels are ahead of pace when compared to 2019, across the 10 portfolio, average daily rate is trending at 7.5% from 2021. 10:32 In Pursuits Glacier Park Collection, 2022 utilizing room nights on the books are pacing 32% ahead at the same time last year and 60% ahead of 2019 on a same-store basis. Relative to the prior year, ADR growth is approximately 10%. We're also seeing healthy pacing in Alaska, with 2022 room nights up 14% compared to the same period last year and up 6% compared to the pre-pandemic 2019 levels with ADR growth of 4%. 11:01 In Iceland, inbound visitation to the country continues to grow relative to 2021 levels. And we anticipate a stronger tourism season this summer. We're already hard at work preparing for a notable year-over-year increase in guest volumes at both FlyOver Iceland and Sky Lagoon. And as we remain steadfast in our view that’s the future for our company and our industry is bright. We have and will continue to invest in Refresh, Build, Buy opportunities around the world. 11:31 Our plan for 2022 includes several important investments to improve the guest experience at our location. Some examples, just to name a few include a new Mountain closer at the Golden Skybridge and Golden BC, a stunning new FlyOver film featuring the inspiring topography of the Canadian Rockies that will show in all locations and two new restaurant concepts in the Banff Jasper Collection. 11:53 Last quarter, we told you that construction had begun in the Forest Park Hotel in New 88-Room Hotel in Downtown Jasper in the heart of Jasper National Park. And today, I'm pleased to report the construction is on schedule and we are on track for an early summer opening. We continue to see high volumes of acquisition opportunities in multiple geographies and our development team is hard at work assessing these opportunities for the next grade Pursuit experience. 12:18 In closing, I'll reiterate that we're proud of our 2021 results and are especially thankful for our 3,000 seasonal and year-end team members, they are bringing their best every day to deliver in our mission of connecting guests and staff to iconic places through unforgettable inspiring experiences. We remain focused on the continuation of our growth trajectory to increasing the breadth and quality of our offerings, to working hard to become an employer of choice in the hospitality industry and to achieving new heights and guest satisfaction. We're confident that we're poised to accelerate out of the pandemic, and we look forward to welcoming guests from near and far as the world more fully reopens to travel. 12:58 Steve, back to you.