David Barry
Analyst · Janney
Thanks, Steve. Let me begin by discussing a recent accident at the Columbia Icefield. On July 18, one of our ice explorer off-road vehicles was involved in an accident on its way to the Athabasca Glacier. Following this tragic accident, we have pursued our focus on three very clear and important priorities: First, we're doing and we'll continue to do all we can for those affected and their families. That's through victim services and by offering direct and respectful support. Second, we're actively supporting a transparent multiagency investigation into the cause of this accident. This includes conducting our own internal review with a panel of engineering and safety experts in support of the overall investigation. Third, we're taking care of our team of Pursuit whose dedication to colleagues, guests and first responders has truly been honorable. To respect the time and space needed for this process, we paused operations at the Columbia Icefield Adventure, while the investigation is underway. The Glacier Skywalk, Glacier View Lodge and the Discovery Center itself reopened for operation on July 24. Training and passenger safety has been the hallmarks of our operation for more than 39 years of operating the Columbia Icefield. We've safely guided over 16 million passengers across this terrain. We await the completion of the investigation, the determination of the cause of the accident and will be very focused on all recommendations. Turning now to our business update for Q2 and the first month of operations in Q3. It's clear to everyone around the world that the challenges of the COVID-19 pandemic have been far reaching. Despite these significant challenges and being shut down across all of Pursuit, we were successful in reopening most of our hospitality and attraction businesses by early July. Starting first with an update on Iceland. FlyOver Iceland reopened May 8, thanks in part to Iceland's superb handling of the pandemic. Our average daily visits increased 87% from May to June and again by 24% from June to July, consistently outperforming our forecast. As Iceland has reopened its borders to guests from mainland Europe, visitation is slowly increasing from the EU, and the country's major airline has reached important agreements with its workers, which will assist in the return to travel for the country. We expect momentum to continue to build at FlyOver Iceland, and our guest feedback scores remain excellent. Also in Iceland, construction of Sky Lagoon is tracking ahead of schedule with opening expected in late spring of 2021. And as a reminder, Pursuit is the operating partner, and our real estate partner is the lead on the Attractions construction. And we're excited to watch this new attraction to take shape and so look forward to welcoming guests from around the world to our newest iconic and unforgettable experience. And if you'd like to have a look, you can visit the project at skylagoon.com. Moving across the North Pole, let's head to Alaska. This season in Alaska has been slower than we would have liked due to a temporary pause on cruise ship arrival and significantly reduced air traffic into the state. Nevertheless, our team on the ground has done a remarkable job of opening and running our 5 hotels and our attractions in Kenai Fjords and Denali National Parks. The variable nature of our cost structure allows us to remain open despite lower business volumes. We expect a reduced level of visitation to continue throughout this season as we cater to a drive market and local guest base. Indications for the '21 season are trending upwards with 2021 bookings ahead of where we typically are at this stage of the sales cycle. Obviously, our focus in Alaska is to be very attentive to cost given the reduced demand. We'll stay focused on these operational efficiencies and our preparation for the '21 season. In Montana, at the Glacier Park collection, we have a combination of positive trends and early results as well as some continued regulatory closures. Visitors to our Glacier Park collection are primarily from the drive markets in the western states. Great American Road Trip is underway this summer, and Glacier is viewed as a safe drive destination. Starting in West Glacier Village at the western entrance to Glacier National Park, we're in full operation. The West Glacier RV Park is seeing record numbers, finishing July at 97% occupancy, and August is pacing strongly up 23% year-over-year. We're planning to expand the season in the RV Park later into the fall based on high demand. Retail sales are also performing well throughout the Glacier Park collection, up 26% year-over-year, and we've just opened our new mini golf attraction, golfing to the sun. And it's a family-friendly brand-new attraction that's really well done and to fix the famous sites and landmarks within Glacier National Park. Glacier National Park itself remains close at the East Glacier entrance due to a government-imposed closure, which in turn affects our operations at St. Mary Village and Glacier Park Lodge. These properties, together with the other east side properties not operated by Pursuit remain closed for this season. Moving north to the Canadian Rockies and the Banff Jasper collection, we launched Pursuit Rewards, a new program offering visitors the opportunity to unlock exclusive deals on our attractions, hotels, restaurants and retail experiences throughout the summer. And we've seen strong uptake with over 18,000 guests joining the program over the last 7 weeks. Based on the success of the Pursuit reward loyalty program in the Banff Jasper collection, we intend to roll this out Pursuit wide in 2021 While visitation to Banff and Jasper has been below historical levels due to impacts of the pandemic, we continue to host guests at our attractions and hospitality experiences. And we're particularly pleased with the strong regional demand for our logic property. Across our 10 hotels, occupancy increased 29% from June to July. In Jasper, the 7 hotels have been running at occupancy levels above 70% during the week while consistently selling out of available inventory on the weekend. Looking ahead, while the U.S. Canada border remains closed in the near term, we anticipate continued demand from Canadian, staying closer to home. In Vancouver, we reopened FlyOver Canada on June 18 and have watched visitation increase each week since reopening. And we're showing both FlyOver Canada and FlyOver Iceland and Vancouver in a special joint promotion through the balance of the summer season and are looking forward to the debut of our Halloween content in October. Production of content for FlyOver Las Vegas is underway with spectacular footage being filmed across the Southwest. And we're on track for a fall 2021 opening of this new attraction that will be situated in a prime location on the Las Vegas strip, opposite the T-Mobile arena. Across all of Pursuit, I'm incredibly grateful for the dedication and grit of our team who are operating our businesses with great energy and dedication in this new global dynamic. Finally, we're confident that together with our existing shareholders and now new shareholders from Crestview Partners, we're well positioned to grow in a global travel and hospitality market through our Refresh, Build, Buy strategy. Steve, back to you.