Rob DeMartini
Analyst · Seth Basham with Wedbush Securities. Please go ahead. Your line is now open
Thank you Bennett. As I mentioned on my first earnings call upon joining Purple, I saw many positive attributes of the business that excited me about the company's future. An additional 60 days on the job has only increased my enthusiasm about where we're headed. Our differentiated innovative product built with proprietary technologies backed by a challenger brand position and a motivated workforce has the potential to be a true disruptor in the sleep and premium wellness space. The bad and the good news is that today our stumbles have been largely self inflicted a misread on the sustainability of COVID driven DTC demand leading to an overbuilding of production capacity, underinvestment in wholesale partnership, alignment stale marketing and underinvestment in innovation have hindered our ability to properly execute the past few quarters. But all of these challenges are within our control. While the current operating environment has proved to be more challenging, especially for our e-commerce channel and is slowing the place of our – the pace of our recovery, I'm very confident that our four strategic initiatives we outlined last quarter are the fundamental building blocks for our path back to our long-range revenue and profitability plan. I want to close today with an update on our progress against these four strategic priorities. The first priority is operational excellence, which will allow more effective and efficient capacity utilization delivering higher product quality and enhanced returns on the capacity investments we've made. In 2021, we overbuilt across much of the company in both headcount and operational capacity. To address headcount, we made the right and difficult decision to reduce our labor force in February and again in early April. We were mindful to retain personnel in all critical roles and I'm confident that the work that needs to be done will be accomplished more effectively with our new staffing levels. We intend to manage our labor force based on better visibility into our near-term growth potential. In terms of capacity, the company invested in opening a second plant last year, providing the opportunity to double our production over time. While the need for increased production in the near term hasn't materialized, we have found ways to utilize on our western and eastern-based facilities to offset higher shipping costs by balancing our manufacturing across the two plants. We expect the reduction in cross-country shipments this year will help to partially offset the underutilized overhead in our Georgia facility, until we require additional production from each location. It's been well documented in the industry that input costs have been rising and progressively pressuring margins over the past several quarters. In response, the company took a round of pricing actions across the product portfolio in August and another round in January. We're also taking additional measures to help return margins to prior levels, including lowering raw material costs by negotiating better prices with key suppliers, designing to value, and ensuring that every investment we make in our product is valued by our consumers. Looking forward, I'm excited to welcome Eric Haynor who is joining our team next month as Chief Operating Officer. Eric has vast experience running supply chain operations at Ecolab. And as stated in our press release announcing his appointment, we're very confident in Eric's abilities to help us mature our operational activities, and unlock the underlying value of the organization. He'll play a key role in our long-range profitability plan. Our second area of focus is brand elevation through better marketing. Our goal is to build a winning brand position that can deliver 20% market shares of the premium mattress category. Our first step towards that goal is to refine our promotional strategy. In order to better reflect the premium nature of our product and restore brand equity, we're refining our approach to promotional activity going forward. While this may hamper demand in the short run, it's good for the brand long term, and I'm convinced it will be an effective strategy. During Q1, we restructured the marketing organization to better support and enable the changes to our overall marketing approach. We're moving away from in-house agencies and instead partnering with a select few highly-experienced outside agencies. We're anticipating launching fresh new creative in Q2 that will be more effective to what we're currently running. The third focus area is developing and expanding our channels. Digital has always been a strength for Purple and COVID certainly accelerated demand in our strongest channel e-commerce where we're a clear leader. While we were right to take advantage of the changing landscape and capture that swell of demand, as consumer behavior has normalized, mattress buying has shifted back towards an in-store experience. Approximately 80% of online shoppers say, they want to lay on a mattress before buying making physical retail critical to the consumer's path to purchase. Our showrooms are a terrific nicely profitable concept for showcasing our full product line with consistent, premium presentation while simultaneously creating a North Star for our wholesale partners to look to for elevating our brand within their stores. We started 2022 with 28 showrooms and opened six in quarter one with plans to add 22 more showrooms over the remainder of this year. The stores we've opened over the last two years are performing in line with our target unit economics of $2 million in annual sales with about an 18-month payback on roughly $700,000 initial capital investment. We're very excited about this emerging growth vehicle for the company and we see a clear path to a store footprint of 200 overtime. Wholesale is the second and larger component of our brick-and-mortar retail strategy. Like showrooms wholesale is still a young channel for our company. In a relatively short amount of time, Purple has built an enviable network of premium wholesale partners. At the end of Q1, we sell through approximately 3,100 wholesale doors having added over 600 net new doors since the start of the year. While we plan to selectively open additional doors going forward, our priority is improving productivity for our existing doors to grow market share and enhance the profitability of this channel for us and our partners. I'm very familiar with brand building via brick-and-mortar how to operate and how to succeed in selling through these channels. So, I've identified a few key areas to retool to make our wholesale strategy much more effective. First, we have to make ourselves attractive to our wholesale partners to sell, not just attractive to stock in order to drive foot traffic. We're focused on improving wholesaler incentives and making our margins acceptably accretive to our partners. We believe we can do this without negatively impacting wholesale margins, as we increase operating efficiencies across the company. Secondly, we need to respect our partners' timelines. As a company rooted in DTC, we've had a habit of running promotions and delivering product on our own timelines without regard to how our wholesale partners operate. Going forward we'll work with our partners to meet established timelines to make sure we're working together to drive more demand for Purple. Lastly, we need to work with our partners on product development. True omnichannel brands work with their wholesale partners to develop mutually-accretive product that simultaneously drives traffic and margins. Going forward we expect to develop these synergistic approaches to wholesale products with our partners. Our fourth area of focus, is accelerating product innovation. Purple was built on innovation and intellectual property that drive products, which improve our consumers' comfort and sleep. As we've grown as a company over the last handful of years, we've lost sight of what makes Purple unique. To that end, we hired our first Chief Innovation Officer this quarter. Jeff Hutchings has been with us a little more than a week, and I've been impressed with his ability to hit the ground running. He brings more than a decade of experience in strategic business leadership, in innovation, research and development, new product introduction and quality assurance. His immediate priorities include bringing structure to the new product development process, currently in place. At Jeff's previous companies, he operated on an accelerated time line of new product introductions, sometimes several in a single year. We're excited for the pacing and process that he brings with him. Additionally, Jeff is focusing on rationalizing our current product line in a way that best supports, our efforts to develop all three business channels. Longer term, we continue to have a strong IP portfolio and have the potential to bring exciting, innovative products to market, in our current categories and eventually expand to adjacent wellness categories. To get there, we're focusing on strengthening our R&D disciplines and our go-to-market process. While we've deferred new product launches in 2022, there are some next-generation products in our pipeline, that I'm excited for the company to bring to market in the next 12 to 18 months. Let me close, by thanking our employees for their hard work and dedication that's moving the company into a position, to successfully capitalize on the many long-term opportunities that lie ahead. Despite the near-term challenges, I remain excited about the future of Purple. I'm confident that our continued work on strategic priorities will position the company, for solid, profitable growth starting in the second half of the year. Thank you, for your continued interest in Purple Innovation. And Cody, we'll hand it back and start to take some questions.