Marc Swanson
Analyst · SunTrust. Please go ahead
Thank you, Matthew. Good morning, everyone, and thank you for joining us. I'm pleased to report another quarter of strong financial results, while continuing to operate in a highly challenging and COVID-19 impacted environment. In the third quarter, we generated among our highest revenue and net income ever reported and another quarter of record adjusted EBITDA. Our pricing and product strategies along with the strong consumer demand environment continued to drive higher realized pricing and strong guest spending in the quarter. Our third quarter financial performance would have been even better if not for limited international guests and group-related attendants, an unfavorable calendar shift and a record number of weather-impacted days for our parks during the third quarter. In fact, the third quarter of 2021 had a record number of weather-impacted operating days with 18% more severe weather days than what we experienced in the third quarter of 2019, which was the previous record. Excluding international and group guests, attendance decreased by approximately 1% when compared to the third quarter of 2019. Our record-breaking financial performance through the first nine months of the year is a testament to the resiliency of our business and the relentless efforts and dedication of our ambassadors. During the quarter, we took advantage of our improved financial performance and favorable market conditions to refinance our debt, which allowed us to reduce our overall debt, meaningfully reduce our go-forward interest expense, push out maturities and increase our access to liquidity from revolving commitments. We also resumed our share repurchase activities and opportunistically repurchased 1.53 million shares during the quarter. We repurchased an additional 457,000 shares, totaling $26.8 million since the end of the quarter and will continue to be opportunistic and purchase shares when we believe it's the best use of our excess cash. Last week, we concluded another successful Halloween season at our parks, featuring our award-winning Halloween events which contributed to meaningfully positive attendance and revenue growth in October compared to October of 2019. In fact, we saw a record revenue for our Halloween events. Later this week, we will begin our popular Christmas events at our SeaWorld, Busch Gardens and Sesame parks. Our Christmas events feature exciting entertainment, unique food and beverage offerings and seasonal merchandise for guests, young, old and everyone in between. Turning to other key initiatives. We've built and successfully launched Version 1.0 of our new mobile app across eight of our parks as of the end of the third quarter. These apps feature interactive maps, ride wait times and importantly, e-commerce capabilities that allow for in-park purchases, including food and beverage, Quick Queue and other in-park items. We are pleased with the early feedback, adoptions and results. In restaurants where mobile food ordering has been rolled out, we are seeing a double-digit percentage increase in average check size. We plan to complete the rollout of mobile apps across our entire portfolio by December of 2021. We also plan to continue to add features to the app and enable in-app purchases across more in-park venues over the next several quarters, which we expect to contribute to enhanced guest satisfaction and meaningful incremental revenue opportunities. We continue to make good progress towards implementing our CRM system. When complete, we anticipate that our marketing, analytics and business capabilities will significantly improve, allowing us to better understand and engage with our guests, which we expect to lead to better targeting and reduced overall marketing costs, increased visitation and increased overall revenue opportunities. We are also making progress on our hotel strategy, and we will have more to share about this in the coming quarters. Internationally, SeaWorld Abu Dhabi, the first SeaWorld Park outside of the United States, remains on track to complete construction by the end of 2022. Looking ahead to 2022, we have announced what we believe is our most significant and exciting lineup of new rides, attractions, events and upgrades including something new and meaningful in every one of our parks. This includes the Ice Breaker rollercoaster at SeaWorld Orlando; the Iron Gwazi rollercoaster at Busch Gardens Tampa Bay, the Pantheon rollercoaster at Busch Gardens Williamsburg, the Emperor rollercoaster at SeaWorld San Diego, the Big Bird's Tour Bus ride at Sesame Place Philadelphia, the Tidal Surge screaming swing at SeaWorld San Antonio, the Reef Plunge waterslide at Aquatica Orlando, the Rapids Racer and Wahoo Remix waterslides at Adventure Island Tampa, the Aquazoid Amped waterslide at Water Country USA, and the Riptide Race waterslide at Aquatica Texas. In addition, we are particularly excited to open our newest park, Sesame Place San Diego in March of 2022. We look forward to bringing the education, fun and enchantment of Sesame Street to our guests in Southern California. Encouraging for 2022, season pass sales have been strong, and pass base is at a record level for this time of year. At the end of October of 2021, our pass base was up approximately 25% compared to October of 2019 and is up approximately 12% higher than the peak pass base we had in 2019. We are also still selling a higher mix of premium passes in our pass base as our pass holders continue to recognize the value and benefits of our higher-tiered products. Finally, while the current conditions in the overall labor market have presented staffing and wage challenges, we continue to identify additional cost reduction and efficiency opportunities, including continuing to eliminate unnecessary and redundant cost, optimizing our spend levels and investing in and leveraging technology. Our teams continue to work hard to operate our parks in this extraordinary environment and better position this company for revenue growth and increased profitability. As we have demonstrated in the third quarter and throughout the year, we believe the strategies we have developed and refined over the past few years, along with the actions we have taken throughout the past year, will continue to lead to significantly improved financial results for the company. With that, I'd like to turn the call over to Elizabeth to discuss our financial results in more detail. Elizabeth?