Good day. My name is Mike. And I will be your conference operator today. At this time, I would like to welcome everyone to Primerica's Inc. Q4 2019 Earnings Results Conference Call and Webcast. [Operator Instructions] Thank you. I would like to turn the conference call over to Miss. Nicole Russell, Head of Investor Relations. You may begin the conference, Ma’am.

Thank you, operator, and good morning everyone. Welcome to Primerica's Fourth Quarter Earnings Call. A copy of our earnings press release along with materials that are relevant to today's call are posted on the Investor Relations section of our website at investors.primerica.com. Joining our call today are, our Chief Executive Officer, Glenn Williams; and our Chief Financial Officer, Alison Rand. Glenn and Alison will deliver prepared remarks and then we will open the call up for questions. During our call, some of our comments may contain forward-looking statements in accordance with the Safe Harbor provisions of the Securities Litigation Reform Act. The Company does not assume any duty to update or revise these statements to reflect new information. We refer you to our most recent Form 10-K filing as modified by subsequent Form 10-Q filing for a list of risks and uncertainties that could cause actual results to materially differ from those expressed or implied. We also reference certain non-GAAP measures which we believe provide additional insight into the company's operations. Reconciliations of non-GAAP measures to their respective GAAP numbers are included at the end of our earnings release and are also available on our Investor Relations website. I would now like to turn the call over to Glenn.

Thank you, Nicole. And thanks everyone for joining us today. Today, I’d like to provide a quick recap of our fourth quarter results and offer my views on 2019 as a whole, then end with a perspective on 2020. After my remarks, Alison will review our financial results. Starting on slide three of our presentation deck, you’ll see we reported another solid quarter compared to the fourth quarter of 2018, with adjusted operating revenues of 9% and adjusted pretax income up 11%. Diluted adjusted operating earnings per share were $2.22 which represents a 10% increase year-over-year and ROAE was 23.7% during the fourth quarter of 2019. Full year results for 2019 were similarly strong with a record setting $2 billion in adjusted operating revenues which represents an annual increase of 7%. Adjusted pretax income of $467 million increased 11% while diluted adjusted earnings per share increased 15%. ROAE was 23.5% compared to 22.8% in 2018. In 2019, we met our goal of repurchasing $225 million of common stock and paid a total of $58 million in dividends returning 79% of operating earnings to stockholders, and reducing our share count by approximately 4% year-over-year. The continued financial strength and stability of our business model gives us confidence to increase capital deployment to $250 million in 2020 and raise our first quarter dividend by 18% to $0.40 per share. Turning now to Slide four to review the fourth quarter distribution results. We recruited 60,000 new representatives during the fourth quarter or 2% fewer than the prior year’s fourth quarter, and added 11,000 new life insurance licenses, which is comparable to the number added during the fourth quarter of 2018. We ended the year with 130,522 life insurance license representatives, which is in line with the end of 2018. For our term life…

Thank you, Glenn and good morning everyone. As we turn to the Term Life segment on Slide seven, let me briefly review fourth quarter results and then provide insight into our 2020 expectations for the segment. In the fourth quarter, Term Life revenues were $319 million, an increase of 9% year-over-year driven by a 10% increase in adjusted direct premium. Operating income before income taxes grew 14% to $82 million. Looking at the individual elements of our Term Life segment, incurred claims were generally in line with the prior year as was the benefits in claims ratio at 57.7%. The DAC amortization ratio which is typically high in the fourth quarter due to seasonally weaker persistency was 16.4% for the quarter well below the prior year ratio of 17.1%. While there are several drivers of the DAC ratio, persistency is a noteworthy factor. After a period of weaker persistency in late 2016 and 2017, persistency stabilized in 2018 and throughout 2019 has improved to back to historical level. The fourth quarter shows the largest improvement to date versus the prior year. The insurance expense ratio for the quarter was 8%, higher than the 7.8% in the prior year period, but slightly lower than we had indicated last quarter. During the quarter, we trued up our segment allocation of information and cyber security expenses, which shifted some expenses on a full year basis out of Term Life. Company-wide insurance and other operating expenses were in line with our expectations for the quarter. I will discuss company-wide insurance and other operating expenses for the quarter as well as expectations for 2020, including a high-level view of segment allocation later in the call. Let's shift our discussion to Term Life projections for 2020, starting with a deeper dive into adjusted direct premium. As…

Yes, Ma’am. [Operator Instructions] And the first question we have will come from Mark Hughes of SunTrust. Please go ahead.

Good morning, Mark.

Thank you. Good morning. Glenn, did you give an outlook for the sales force and the headcount in recruiting. I think you've done that the past. I'm sorry if you didn't, I missed it.

No, I didn't in my prepared remarks, I mentioned it's kind of a mid-single digit range for term new policy issues. And Mark, as we look out over the extremely long term, that's generally the same range as you know the sales force and new life business tend to have a pretty direct relationship. So as we look over the very long term, we see that I describe the dynamics from 2019 with a weak start in the first half and then some recovery in the second half. And so as we see that over multiple years, that's kind of what we anticipate with extremes on either side of that as we go.

The – if the mid-single digit, the new policies issued would be a little bit of improvement from the recent trend, is that is that right? What gives you confidence in that?

Yes, that’s getting back to the long-term average. And the confidence I'd take from that is what we've seen during the four quarters of 2019, as we have seen some recovery. Early in our discussions several quarters ago, I thought that I talked that I'd hope to be back kind of the even key by mid-year and we were a couple of quarters late on that. But we did get there close to it in the fourth quarter. And even during the quarter, we saw strength as the quarter progressed. So I don't think that's an unreasonable view to have at all based on what we're seeing.

Yes. Glenn, I'm sorry did you say where you would anticipate the sales force in total to be say 12 months from now?

No, we haven't given that specific. You've got a lot of moving parts under that. So we haven't been that specific in that number.

Any general sense of that?

Well again, I mean we hoped that we hope to grow it. I mean, that's the whole purpose. But no, I don't. You know again long term, I think you're going to see it in mid-single digits whether you see, see that. A little better or a little worse in 2020, it's a little early to tell. But I can tell you, we did feel good about the close, the very close to 2019. And we feel good about the start to 2020.

And then on persistency. You talked about a nice improvement in the fourth quarter. Does that portend improve persistency in 2019? I'm not sure whether you measure that on a -- some sort of rolling basis? And also, any explanation you've got. I know it was more of a return to normalcy, but are you seeing anything in the underlying data that gives you some detail about why that is improving?

Sure. So we do actually -- if you go back and look -- if we go back and look historically, we actually see that our persistency is very much now in line with historical trends similar how we talk about things like productivity. I mean, this business is very predictable in a range. We're in that range. So, I don't really see a reason why I should expect there to be a dramatic increase from where we are today. There'll obviously be volatility specifically by duration. But we are very now comfortably in our historical range and in fact even at -- when you look at very early duration persistency, very strongly in that range, so, meaning on the low end of the range. So, I don't necessarily think there'll be any further dramatic shift. Really, our goal had always been to get ourselves back to this particular level. Obviously, we always do things in our business to try to continue to improve. We have the large numbers which is kind of says, we always get back to a range. But let me highlight a couple things we have been doing over the last few years, really specifically taking advantage of tools that are available in the marketplace. And I know it sounds a little silly, but it sometimes has to just do with simply making it very convenient for someone to be able to say link a bank account or make sure we didn't get any kind of error in banking information as we are filling out the application. Anything we can do to help ensure that we have great information upfront and on an ongoing basis will really help our persistency. And we have put in place several tools over the last, I'd say, a year or two that have really helped ease this administration and improve the accuracy of our billing and collecting process. And I do think that accelerated some of the progress with persistency. But again ultimately, we have just gotten back to what we would call our historical norms.

And then final question. Any update -- there were some discussion of Medicare Advantage as a potential initiative last quarter. Any updated thoughts there?

We continue to monitor that space just to try to size up the opportunity. It's on our radar. We don't have any immediate plans to launch anything. We're still looking at the various models of that business that could complement what we do rather than compete with what we do. We're very careful. We're looking for additional growth, additional profitability, additional compensation for our sales force not simply cannibalize what we do today. And so, we're studying that very carefully as we look into the future. But we're still optimistic that out there somewhere there's an opportunity.

Thank you.

Thanks Mark.

And next, we have Dan Bergman of Citi.

Good morning, Dan.

Good morning. I guess to start, if I have it done right it sounded like Term Life margin guidance in the mid 19% range was a little better than your prior guidance for just about 19% that you talked about last quarter. I just wanted to see if there's any more color on what drove the improvement? And whether any change is more reflective of reallocation of expenses across segments that I believe you mentioned in the prepared remarks or more a different view of core profitability?

This doesn't sound like, Dan. So I don't know if it is -- is this Dan.

Yes.

Okay. I'm sorry. You sounded different. Sorry, Dan. Maybe it’s my hearing. I didn't know, somebody else was using your line. Anyway, I wouldn't really say that there's been any change. Truth be told. We have now actually finalized our budgets for 2020. So I would say a little bit more clarity than I would have had back in November on our call. But what I said back then and what I said now really is very consistent. Some of it did have to do with where expenses were going to fall out from an allocation perspective, which I did share with you in my prepared remarks. So overall -- and quite frankly, we did see in the fourth quarter that persistency pickup which just gave us sort of a little bit more comfort and feeling like 2020 was going to be where we had hoped it would be, which is quite frankly in the historical range. So, I don't think there's been any change in sentiment. Just slightly more precision because I now have a budget to look at.

Got it. That's great. Thanks. And then maybe just in Investment and Savings Products, the variable annuities have continued to be a source of sales strength. And given, we've seen a number of annuity writers report somewhat lower sales recently after some changes to product pricing and features given the low rate environment. I just wanted to see if there've been -- there have been or are there any plans for pricing changes by your VA or index annuity providers. Or just any general thoughts on how you'd expect sales of those products to trend going forward?

They've continue to be strong for a significant period of time, which is a little unusual with any product sales to be that strong for that long. But it appears to be driven as I said in my remarks as we stay close to our clients by the concern with the length of the bull market, are there disruptions out there, either in the market itself or in the political environment. And so, it has people placing a pretty high value on the benefits and the stability that come with VA. I'm not aware of any discussion with our product providers on pricing changes at this point. So, I think the answer to that is, have not heard of any of that coming from our providers. So we're anticipating continued strength in that business. The numbers -- the percentages get harder and harder as the business gets bigger and bigger obviously. So there should be some normalization you would think just in the math of that. But we do expect demand to continue, barring some unusual disruption in the marketplace and some of that disruption actually could have been in favor -- could be in favor of the VAs if it gets disruptive. But our mix shifts with the sentiment of clients and the performance of the market and this has been an extended period of strength for VA. Looks like it's got some momentum left. But it's a little hard to read what might happen out there. But we're not aware of any fundamental changes in that dynamic.

Got it. Thanks. Thanks to both of you for taking my questions.

Happy to help you and thanks.

And next we have Andrew Kligerman of Credit Suisse.

Good morning, Andrew.

Hey, good morning. And I'm definitely Andrew Kligerman.

I recognize that voice.

It just if you were checking, Alison. Anyway, I looked at your sales force and I appreciate the point, Glenn, that historic levels were mid-single digit. In fact, 10 years ago nobody thought you were going to -- lot of people didn't think you were going to increase from 100,000 reps and yet I look as recently is 18. You grew 3%, to 2017 8% and in this year you're flat. And I look at your commentary adding Term Life wholesalers, higher intensity, new technology for the sales force. I just -- it's a big number 130,000 reps. Can you put your finger on something that gives you that confidence that's going to get that mid-single digit growth that you're highlighting? Have we stalled now finally or what gives you that confidence?

Well, let me share with you exactly what I share with our sales force at those meetings. I mentioned in January, we put on a lot of frequent fire miles in January addressing the same issue. Because that's a very common question. And as you said, we've had it before. And I want to make sure that everyone understands while we recognize that things tend to move back to the long term trends as Alison was describing with persistency. We don't just sit and wait for the trend to normalize whether is that persistency discussion Alison was having, the growth of our sales force or our productivity. We are looking for ways to move back into trend and as we've done a few times in some of those numbers bump out the top of the corridor. And so, I think that leads directly to your question, Andrew, is how do you effect that? How do you impact that? So, during those field meetings we talked about not just the vision for 2020, but how we see the next decade. And we really got great response from that because there's something -- no, there's only so much you can accomplish in a year. But when you start thinking in a 10-year block, people can start to visualize what can be accomplished over a long period of time. And so, the logic trail, I took them bow down first is just when you -- first of all, you start with the huge need that exists in the marketplace today. I mean, can we grow beyond where we are just looking at what's out there right now at this moment. And as I've said many times before, there's a $25 trillion protection gap, about half of that is we believe is in the…

That's very, very helpful. Thank you. And then, kind of on that topic, I'm curious as to how many sales reps were licensed to sell mutual funds at year end 2019? And has Primerica seen an uptick in the number of Term Life reps willing to sell ISP products following the launch of the EZ-KEY sales tool?

The answer there is, yes. We'll get you an exact number, because we usually do give a full year number on that front. And that is -- that sales force is growing and did grow in 2019, and we are seeing continued interest. I mean, we express on this call the success of that side of our business. That's the number one attraction to somebody wanting to get another license is that they see other succeeding in that business and of course we're having record setting success in that area. And so, EZ-KEY has been an important part of that story, because -- so our year-end number was at about 25,700 and change.

And that was up how much?

That was up about 2% I believe.

2%.

Yes. 2% for the year. And we are seeing, you know, we have a continuous pipeline. We've said before on this call, the recent licensing changes for the mutual fund license, mutual fund registration. Those were little intimidating and it did cause a bit of a pause as people said, what is this new process? Where the exam has been broken into two pieces. How was that going to impact us? And so we had a little bit of a slowdown as people adapted to that number. And by the way that's a North America wide number I gave you which includes Canada. And so -- but as we have experience that we have actually found out our past ratios are actually higher than they were under the old process. So it's interesting human nature being what it is, the unknown cause people to slow down and wait and let's check this out. But then, once we got people to start trying it, they actually performed better. So that encourages us that as we go forward, we can build momentum in that licensing. We continue to have success in that area. That's a huge attraction. And then the technology like EZ-KEY that makes getting into that business less intimidating and simpler is a huge advantage. So once again working on a number of fronts to continue to grow that. And it's primarily been growth in productivity that has driven the numbers. But underlying that for the long term we recognize we need a larger sales force there as well and working toward that.

Thank you much.

Thanks Andrew.

And next we have Jeff Schmitt of William Blair.

Good morning, Jeff.

Hi. Good morning. Good morning. Looking at the net product commissions on product sales, 1.35% higher than its been and it looks like five years or more. What's driving that? I mean, is that just a shift to you're selling more annuities? Or is there something else going on there?

Yes. There's actually -- it's definitely because of annuities. There's actually also within annuity a little bit of products shift. We launch some product last year that have a slightly different profile on the net revenue ratio. So that was also piece of it. So the short answer is it was all a function of variable annuities. But it was a combination of overall mix shift towards variable annuities as well as some new products in variable annuities that give us slightly higher net revenue ratios.

Okay. I was going to say, because the net commissions stayed flat last year, but growth was really good in annuity. So, yet, within annuities there are some changes there I guess?

Yes. We did launch a few new products that have slightly different earnings profiles for us and that's what you're seeing. And they were launched at -- I think it were at late 2018. Could be wrong on that. But they were launched relatively recently.

Okay. And then, in terms of agents that can sell those products, the annuities products, specifically not just the bigger mutual fund number. Growth has been kind of a little bit lower there than for those that can sell mutual fund. Did you see that tickup? Or is this a productivity increase you're seeing from ones that already -- that can sell annuities?

Yes. The annuity business is a little different. Even within our business it's one of the more sophisticated parts of our business kind of at the upper end larger tickets, looks probably more like traditional broker dealers and a lot of ways than our overall kind of middle market business. And so, what you have is you have people go and get the certification to sell annuities. It varies, but some states have an additional connection registration with the insurance companies. There's two or three different ways of adding that capability. But we see people do it that are in larger markets and more sophisticated markets with larger tickets. And then, we also see people that do it just in case, just in case they run across. They're generally in the more smaller ticket market, but they like to have that. And so there's really two things that drive why people go in and get into that business. We've seen a pretty constant flow in that. We haven't seen anything unusual. So it does continue to increase at about the normal rate. So the majority of what you're seeing is a productivity gain. It's being driven more by increase in productivity because the rate of the sales force growth is similar to our mutual fund sales force and the numbers are bigger than that. So obviously that means it's productivity gain driving the most of that increase.

Hey, Jack, just give a back I checked my notes. The product that I was referring to we actually launched in the third quarter of 2019. So, just to clarify that.

Okay, great. Thank you.

And next, we have a follow-up from Mark Hughes of SunTrust.

Hello, again, Mark.

Hello. Allison in your kind of notional longer term forecast you had 3% annual growth in premiums. And I think you also mentioned growth from writers would influence that. Was the 3% -- and to be a new policy count growth and then the writers would be on top of that?

That is correct. So, the way I described it was that we expected to have -- we used in the scenario hypothetical 3% obviously, in line with the comments, Glenn, had earlier on the call. And that was a driving component. And the other component would be the growing block of riders and the other addition. So, 3% really had to do with new sales.

And you've had very good sustained growth in those riders. Is there any reason to think that should slow down relative to what's going on in terms of new business?

No. We don't believe that to be the case as well. I guess from our forecasting perspective, we did assume and we do assume that the growth will be consistent with what we've seen over the last several years. So, if you look back in our financial supplement it's ranged anywhere from 8% year-over-year to 11% year-over-year and it's somewhere between 20% to 25% of estimated annualized issued premium. Now just to remind you that is not actually a GAAP revenue number. It is an estimate of an annualized number. But I think it gives you a good reference point as to what our assumptions are for that block.

Thank you.

Thank you.

As there are no further questions, we will conclude today's Q&A session and also today's conference call. We thank you all for attending today's presentation. At this time, you may disconnect. Thank you again everyone. Take care, and have a wonderful day.