Good afternoon, ladies and gentlemen, and welcome to the Insulet Corporation Third Quarter 2024 Earnings Call. At this time, all participants are in a listen-only mode. Later we will conduct a question-and-answer session and instructions will follow at that time. [Operator Instructions] As a reminder, this conference call is being recorded. I would now like to turn the conference over to your host, Deborah Gordon, Vice President, Investor Relations.

Thank you. Good afternoon, and thank you for joining us for Insulet's third quarter 2024 earnings call. With me today are Jim Hollingshead, President and Chief Executive Officer; Ana Maria Chadwick, Chief Financial Officer and Treasurer. Both the replay of this call and the press release discussing our third quarter results and 2024 guidance will be available on the Investor Relations section of our website. Also on our website is our supplemental earnings presentation. We encourage you to reference that document for a summary of key metrics and business updates. Before we begin, we remind you that certain statements made by Insulet during the course of this call may be forward-looking and could materially differ from current expectations. Please refer to the cautionary statements in our SEC filings for a detailed explanation of the inherent limitations of such statements. We'll also discuss non-GAAP financial measures with respect to our performance, namely adjusted EBITDA and constant currency revenue, which is revenue growth, excluding the effect of foreign exchange. These measures align with what management uses as supplemental measures in assessing our operating performance from period to period, and we believe they are helpful for others as well. Additionally, unless otherwise stated, all financial commentary regarding dollar and percentage changes will be on a year-over-year reported basis, with the exception of revenue growth rates, which will be on a year-over-year constant currency basis. With that, I'll turn the call over to Jim.

Thank you, Deb. Good afternoon, and thank you for joining us. We delivered another strong quarter of financial results and achieved several outstanding milestones throughout our business. I am proud of what our team accomplishes every day to create better health outcomes for our customers, set new standards in the management of diabetes and drive success across our organization. The robust momentum we saw in the first half of this year has carried into the back half, putting us on track to close out another impressive year and generate over $2 billion in full year revenue for the first time in Insulet's history. Near the end of August, we received FDA clearance for type 2 label expansion for Omnipod 5, which is a testament to the strength of our submission and powerful clinical data. We are excited about our opportunity in the type 2 diabetes market and building upon our strong established foundation for long-term growth. In the third quarter, our global new customer starts grew sequentially and over prior year. This included sequential growth in the U.S. in both the type 1 and type 2 populations. Internationally, our strong momentum also continued with stable sequential new customer starts, proof of the robust demand we are seeing for Omnipod 5, considering the typical seasonality that occurs during the slower summer months in our international markets. Omnipod 5 is winning in every market in which it is offered, and Omnipod is now the #1 insulin pump for new pump users in Europe. We remain confident in our expectation of sequential and year-over-year new customer starts growth for both the U.S. and International in the fourth quarter. We have a clear strategy focused on expanding the Omnipod 5 platform, driving growth in the U.S. in both type 1 and the type 2…

Thank you, Jim, and good afternoon, everyone. Our global team continues to execute on our mission, and we delivered another quarter of strong financial results. Third quarter results exceeded our expectations. We achieved 25% revenue growth, driven by total Omnipod growth of 26%. Our estimate global retention remained stable, and utilization was slightly higher than prior year. As Jim mentioned, we grew both global and U.S. new customer starts sequentially. Foreign currency had a favorable impact on total company reported revenue of 30 basis points versus our guide. U.S. Omnipod growth was 23%, finishing near the high end of our guidance range, driven by ongoing strong demand for Omnipod 5. Our U.S. revenue growth continues to be primarily driven by increased volume resulting from our success expanding our customer base. And the Omnipod 5 integration with G7 is quickly gaining momentum. We are excited about the opportunity that our Omnipod 5 type 2 label expansion brings to drive further growth in our business. We are seeing an uptick in type 2 new customer starts following the FDA clearance, which, given the nature of our annuity model, we expect to contribute meaningfully to revenue starting in 2025. Lastly, U.S. utilization trends were consistent with the prior year. Turning to International, where our team delivered another impressive quarter and once again sizably exceeded our expectations. In Q3, we drove growth in all of our international markets. We achieved International Omnipod revenue growth of 35%, primarily fueled by continued strong demand for Omnipod 5. Last year's launches in the U.K. and Germany are driving growth in revenue and new customer starts. And while still early days, we are seeing increased demand for Omnipod 5 in France and the Netherlands as well as for our recent integrations with Libre 2 Plus. While volume is…

Thank you. [Operator Instructions] Our first question comes from Travis Steed from Bank of America. Please go ahead. Your line is open. Travis Steed from Bank of America. Your line is open. Please go ahead. Our next question comes from Robbie Marcus from JPMorgan. Please go ahead. Your line is open.

Great. Thanks for taking the questions. Congrats on a really nice third quarter. My one question. This quarter, Europe really stood out. Sizable beat, you said it was #1, new patient winner, and pricing helped. So I just wanted to help clarify a few things. Is that #1 in just the countries you're selling in? Or is that #1 overall in Europe? Which would be really impressive. How do we think about the magnitude of new patient growth? And if you want to throw U.S. in there as well, happy to hear that. And how do we think about the benefit of price and how sustainable is that? And how much more is to go in Europe? Thanks a lot.

Thanks, Robbie. Thanks for the question, and thanks for your congrats. The #1 is in the markets we serve in Europe. So that's -- so we're #1 across. And the reason we think that's impressive is because, of course, we don't have Omnipod 5 yet in all the markets we serve. So in the countries where we're present internationally, Omnipod 5 is the #1 pump. And so we had a really strong quarter that way. The magnitude of the growth has been terrific. So U.K. and Germany continues strong. Netherlands and France are really just ramping, and we expect that to continue. So we're really pleased with the new customer starts growth in Europe. And you had a second question on the U.S. I'm going to turn to Ana, but maybe somebody can remind me what the second part of the U.S. was.

Yes. Maybe I'll touch on pricing in International. The way to think about it is markets where we've been present with Omnipod 5 a little bit longer, like the U.K. and Germany, are getting to that anniversary time period. So just to remind you, where we've launched Omnipod 5, we've gone to those health ministers -- ministries, and they have given us a premium for that because they see the value. And we anticipate that as we go to new markets -- by the way, France is early stages, but we'll be rolling out in another 10 markets as we move into 2025 here, we anticipate some countries will be going through their annual cycle, not having that bump in a year-over-year variance, but new ones are going to be ramping up. So bottom line is we anticipate to see price accretion in the international markets as we move into 2025. Maybe the other part of the question?

It was just on magnitude of new patient growth.

Yes. So new patient growth in Europe was stable in the quarter, which was terrific, because we would normally see some cyclicality, some seasonality in the summer months in Europe. So stable, really strong new customer starts with France, in particular, are just beginning to ramp. So we were pleased with that. And then in the U.S., we had really good new customer starts, clear and strong sequential growth in the U.S. in both type 1 and type 2 with -- leading the way with MDI.

Our next question comes from Jeff Johnson from Baird. Please go ahead. Your line is open.

Thank you. Good afternoon. Look, I don't want to steal Larry's 2025 guidance question. So let me start with a higher-level question, if I could. Jim, over the past year or two, in the U.S., I think we've been adding probably four to five points of T1 penetration each year and maybe 0.5 point or a bit more T2. When I look at your business or maybe even more broadly, I guess, across the industry, when I think about manufacturers, when I think about payers, when I think about HCPs, is the bandwidth there that a T2 annual penetration moves to two or three points in a year or 2? Does four to five points of T1, two to three of T2, does that equal 6, 7 points of penetration each year for the market? Or is that going to be something less because one plus one isn't two because there's, I don't know, prior auth headwinds, there's capacity constraints on manufacturing front, doctors only have so much care time. Can the industry really handle kind of this potential uptick in T2 and keep the T1 penetration going at the same pace it's been going here in the last year or two? Thanks.

Thanks, Jeff. That's a great question. It's a little bit of a complicated question. So let me just answer it from our point of view and what we're doing. We continue to lead and extend type 1. We continue to drive MDI growth in type 1, where they're very clear leaders. So we intend to continue to be the leader and extend our lead in the type 1 market, which, of course, drives penetration because we're the player that's clearly leading in MDI and growing the market. On the type 2 side, we see that as an additive opportunity. The penetration in type 2 is very low for AID in type 2, and we saw a nice lift in September. So we feel really good about our position there as the first and only player with an indication for use in AID in the type 2 space. In terms of the penetration number, we can certainly grow both, and we will grow both. The type 2 will take some market development, but we're already seeing a lift. And we think, over the next handful of years, penetration can grow in type 2 2x or 3x over the span, maybe beyond. It's early days. And so we'll be leading and developing that market, and we'll continue to lead and develop both type 1 and type 2.

Our next question comes from Travis Steed from Bank of America. Please go ahead. Your line is open.

Hey, thanks for getting me back on. Not to steal Larry's thunder, but I know you're not going to guide on 2025 on this call, but I would like a higher level, like to think about kind of the opportunity you've got with new patient starts in 2025 with type 2. Just kind of all the puts and takes on '25 that you're thinking at this point. And one of your competitors talking about competitive dynamics, would love to hear how you're thinking about the competitive landscape as you move into '25 as well. Thank you.

Great. I'll start with the guidance and maybe Jim will jump in with some of these competitive dynamics. But we're really excited with our growth prospects and where we're here positioned as we're coming to an end here in the fourth quarter. We are -- as you indicated here, we're going to return to the industry standard of providing guidance as we get to the February marks of our annual cycles. And at that point, we'll be able to provide the best and most complete picture. But just to give you some color, and I'll start here with revenue, which is what drives our entire P&L here. You're very well aware of the cascade of innovations. Really, in the U.S., they really launched here in the second half. And that's where you've seen the sequential new customer starts uptake and those types of things. As you know, we're in the annuity model, so most of that revenue growth will come as we move into 2025. And then for the international markets, I started talking about some markets where we launched earlier, we'll go through that anniversary cycle and new ones will start ramping. So again, those are the key dynamics. I've touched already on a little bit of price in the international markets, where we're going to see greater strength in the U.S. We believe the majority of our growth will come from the base customer start that we're growing right now as we grow our NCS. So again, we feel very well positioned, and we'll provide you a lot more color as we move into February.

Yes. Thanks, Ana. I'll just chime in on the competitive dynamic, Travis. We do have one competitor that comments a lot on the competitive dynamics in the market. And I'll just say, here's what we know. We have industry-leading retention that remains very high and stable. And with regard to that one kind of noisy competitor, we've actually, two quarters in a row now, seen an uptick of conversions coming from them on to Omnipod 5. So that's what we know. I would just remind -- and by the way, Omnipod 5 is so differentiated that we have continued to enjoy ever since launch competitive conversions coming on to the platform because patients find it easy to use. It has all the advantages we've talked about. But I'll just remind everybody that our focus is actually on driving growth in the market by focusing on bringing people who are on MDI, multiple daily injections, onto Omnipod 5 therapy. And we are the very clear leader in the MDI part of the market. In fact, I would -- ever since we launched Omnipod 5 in August of 2022, every quarter, we have added more patients coming off of MDI on to AID therapy with Omnipod 5 than all of our competitors combined, and that dynamic continues very clearly today.

Our next question comes from Michael Polark from Wolfe Research. Please go ahead. Your line is open.

Good afternoon. Thank you. I have a question on type 2, the commercial preparation there, maybe it's a two-parter. One, on the field force investment, can you quantify kind of cumulatively, when you get through this cycle, how much you're expanding the rep base by? That's part 1. Part 2 then is on the doctors side. I heard, in the U.S., 22,000 HCPs are prescribing Omnipod 5. I'm curious for like type 2, do you have a sense for how many of those folks have ever written a DASH script? Kind of just interested what the share of wallet opportunity might be for type 2 versus just getting those HCPs to write type 2 for the first time. Thank you so much.

Thanks, Mike. Great questions. I don't want to get into actually quantifying and say, headcount or spend. It's -- the spending is contemplated in our guide, in our margin guide. But what I -- let me try and answer your question this way, which is, what we're doing is we are extending our current commercial model into more accounts. And we've gotten a lot better during 2024 targeting according to opportunities. So you know that most of our call point, historically, has been with endocrinology practices. And what we're doing is taking our current commercial model into extending that into also high-writing PCP practices. And so maybe to put some scale in, I would say, we think, in our current call point, we reached roughly 30% or so of type 2 users who are on insulin-intensive MDI-type therapy. And as we extend into those high-writing practices, we get to north of 40% of those type 2 MDI insulin-using patients. Now we also will extend -- so our current call point treats some basal-only patients and that high-writing PCP has a higher mix of basal-only patients, and so we'll get to more of those patients as well. But that might give you a sense of the scale of the expansion here from reaching about 30% of those type 2 intensive users to about 40% of those type 2 users. And then just as a reminder, we've actually expanded the sales force. It's a very consistent thing for us to do to expand the sales force. So we've successfully done some expansion in '24, and now we're planning to extend the same very robust commercial model in Q4 and into '25.

Our next question comes from Danielle Antalffy from UBS. Please go ahead. Your line is open.

Hey, good afternoon guys. Thanks so much for taking the question and congrats on a really strong quarter here. Just a quick question. As we think about the Q4 guidance and how you're thinking about the U.S. Omnipod line item, specifically, it does come in at the midpoint below consensus, but you just beat the consensus number. So I just want to make sure we're considering everything in what is usually a seasonally stronger quarter from a deductible perspective and make sure I'm not missing anything there. Thanks so much.

Great. Thanks, Danielle, for your question. Absolutely correct. At the midpoint, our U.S. Omnipod guidance is below consensus, and it reflects -- I just want to remind everyone, it's a 21% growth on a normalized basis for the stocking activities that we saw a year ago. But at the high end of our guide, we are in line -- the consensus falls within that line. And it reflects actually that U.S. Omnipod will have grown more than 20% in each quarter of the 2024 calendar year. We see a lot of great traction and drivers. We see the trajectory, and we're really well positioned here. Our guidance really reflects our best available information at the moment, and that's what we're giving you all. So we are very excited and very well positioned to be at the midpoint of our full-year guidance range at the 20% mark for U.S. Omnipod.

Our next question comes from Patrick Wood from Morgan Stanley. Please go ahead. Your line is open.

Perfect. Thank you so much. Yes, just 1 from me, and apologies if you already hit this. We're all just juggling a lot of calls today. But the type 2 side of things, obviously, label cleared. You said that there was an improvement as you moved through the quarter. I'm just curious, initial feedback from patients. I know you've had some experience in that market already. But any learnings that surprised you that would have formed your thinking about what the ramp of that curve could look like as you move into next year? Just as you get your feet on the ground, how are you feeling it? And has there been anything that surprised you versus previous expectations? Thanks.

Thanks, Patrick, and thanks very much for the question. We did -- I would first -- I'll just say, I was so proud of our team because we didn't expect the label. We didn't expect the clearance until later in Q4, and we got it with a month to go in Q3. And so I was really proud of our team's ability to pull together and get everything done that we needed to get done to launch with clearance. And so that was terrific. And we did see a lift in September from MDI, the MDI patients that are coming from type 2. So it was a nice lift on the type 2 side. I think that what we've learned, both in the month of September, but also over the course of our Omnipod GO pilot, as we went into the practices and really tested that model out is that, first, there are just a lot of type 2 patients out there in the world who are on insulin therapy. They might be on a GLP-1, and they still struggle with glycemic control. They still have A1cs out of control. So there's a lot of demand there. And the SECURE-T2D trial showed really clearly that those patients can benefit the other thing we've learned is that those practices, maybe -- so I would say, high-writing PCP practices that maybe have not prescribed pumps historically, they really have a keen interest to understand AID technology. And they have an even keener interest once they see Omnipod because they have a preexisting conception that pumps are big, hard-to-use tubed things with cannulas and needles and so on. And when they see Omnipod, they see how simple it is. And we see that out in the market already as we promote, and we saw, interestingly, even with our investigators who took part in SECURE-T2D, that was one of the things that was really prominently mentioned by our investigation sites is how simple Omnipod 5 was for them and for many of them, how that was counter to their expectation. So those are pleasant surprises. And we're very, very bullish on continuing to develop that market and drive growth, given the need, the clinical need for people who are not controlled, even though they might be on insulin and maybe on a GLP-1 already, and given the interest that doctors are showing in the ease of use of Omnipod 5.

Our next question comes from Larry Biegelsen from Wells Fargo. Please go ahead. Your line is open.

Good afternoon. Thanks for taking the question. And I guess, Jeff, is such a smart man. I do have a follow-up on the question Danielle asked earlier, but just a different angle here. So Jim, the Q4 underlying U.S. Omnipod growth, as you said, is about 21%, which does imply a deceleration from Q3 if we adjust for the stocking a year ago, I think, in Q3. So how should we think about the 21% underlying growth in the context of 2025? Does the type 2 launch help maintain or accelerate the U.S. Omnipod growth off of the Q4 underlying growth? Thank you.

Yes. I'll start with that one. So again, growth over 20%, we're excited by that. The thing to remember is a lot of these NCS sequential and growth we're experiencing also out of our type 2. Given our annuity model, we're going to see more of that benefit as we progress through the quarters here into 2025. So that would be the main driver here for our confidence and our excitement as we move forward. I don't know if there's...

Yes. I'll just add. As Ana said, we're -- our approach to this is to be very transparent with our best available estimates, and that's what we're giving you. We feel very confident in our guide. And if I go back to the new customer start dynamic, obviously, we had clear sequential new customer start growth in the U.S. At least, by the way, we would have had even without the lift in type 2. So we had clear sequential growth in NCS in type 1. We had clear sequential growth in NCS in type 2. And as we said in our prepared remarks, we expect to have -- and we said this last quarter. But as we said in our prepared remarks, we expect to have year-over-year growth for the second half in the U.S. So the dynamic is really clear. We're confident in our guide. The type 2 growth gives us even more confidence in our guide for Q4. But as you all know, with our annuity model, that revenue ramps into '25 will create a ramping effect.

Our next question comes from Margaret Kaczor Andrew from William Blair. Please go ahead. Your line is open.

Hey guys. Thanks for taking the question. It's actually Jimmy on for Margaret tonight. I wanted to touch on operating margins. Really, really strong performance here this quarter. So maybe you can just talk to some of the points that are driving that leverage? And then as it relates to your confidence on sustaining that into next year?

Thank you, Jimmy, for that. Great. No, we are very -- we have had delivered very strong margin growth, and we feel very strongly that we will continue. And as I've said before, we're benchmarking here to at least 100 basis points annually of that margin expansion. That's what we've said before, and we continue to believe that. Some of the key components of that margin, as you can tell here, came from the gross margin expansion we have had. In addition, the scale that we have has allowed us to get some leverage in the operating -- in the base operating expenses as well. So as we continue to grow, we anticipate growth in gross margin, and I have also mentioned this before. In gross margin, we anticipate the growth to be more moderate as we move forward. And the reason for that is we have benefited significantly in the U.S. from price appreciation as we have moved out of the DME into the pharmacy channel. And now, as Jim mentioned in the prepared remarks, we're really at 100% of our volume roughly coming in through the pharmacy channel. So that lift will be there going forward, but we have many other levers around efficiencies, around how we have the volumes come from Malaysia and a lot of other things. And in the international markets, we do anticipate some price accretion. So just to wrap it up here, we have benefits coming in from gross margin. And in addition to that, we have the leverage of our scale as we leverage our operating expenses.

Our next question comes from Issie Kirby from Redburn Atlantic. Please go ahead. Your line is open.

Hi, everyone. Thanks for taking my question. I just wanted to ask about the basal side of things. Obviously, you had a bit of a change in your strategy as flagged last quarter there. So just wanted to hear about what you're seeing from patients and providers on the basal side. Any sign that you're seeing patients who are on basal perhaps intensifying and moving on to Omnipod now that it's more available to them? And just on type 2 more broadly, I guess, any early learnings around retention and behavior for these patients?

Thanks, Issie, for those questions. Let me start with the basal side. We already -- we know we already have a number of physicians out in the market who have been writing Omnipod 5 for basal-only patients off-label before we got the indication for use. And Omnipod 5 is just so simple to use and is very, very well suited to those patients for a number of reasons. And we will obviously promote to those patients. The SECURE-T2D data showed really clearly that basal-only patients benefited. That population -- that study population had about 20% of the patients in it who are basal-only patients, and they have the same benefit as patients on -- that were on multiple daily injections. And so we know it's a huge benefit to them. And the question is, who's out there that's on insulin therapy that's not controlled? That's really the target market, and that would be both intensive users and basal users. And as we extend our reach into those high-writing PCP practices, we'll find more and more of those patients. So we're bullish on both sides of the type 2 market. On retention, that's a really good question. Our customer base does include a portion of type 2 patients. Our retention has remained strong. It's mostly type 1, but our retention has remained very strong. We do anticipate over time that what we'll see is that type 2 patients, they have a lot going on in their lives. They have a lot of comorbidities. I think we'll see different subsegments of type 2 patients. And so in different parts of the type 2 population, I think it's quite likely that we'll see different usage patterns and maybe some lower retention in parts of the type 2 population. But all of those patients are incremental to our business, first, I would say. So it's all additional volume and additional patient growth for us. And over time, we'll be building more and more customized offerings for type 2 patients, which is something we'll be doing over the next few months, several quarters. And really work with the type 2 patients to make their experience on Omnipod 5 just as simple as possible so we can give them the same kind of market-leading retention on therapy and experience of therapy that we've given all of our patients historically.

Our next question comes from Mike Kratky from Leerink Partners. Please go ahead. Your line is open.

Hi, everyone. Thanks for taking our questions. Can you provide some additional color on how much of a commercial impact you've seen, either positive or negative from some of the CGM integrations that have transpired this year, both within your own products or competitors getting a bit of a head start? How meaningful of an impact would you say these integrations are having on new starts or your existing customer base or any commercial dynamics?

Thanks, Mike. I'll start with that, and I don't know if Ana will want to add some commentary. Our sensor integrations have been terrific for us and for our patients. So in the middle of the year, in the U.S., we've launched our G7 integration. G7, obviously, very highly prescribed sensor in the U.S. market. We were really successful with that through specialty pharmacy and, obviously, are now fully in retail with the G7. And that's been a really material part of our new customer starts. We still start a lot of G6 patients as well in the U.S. market. So providing Choice of Sensors has been a big boon to our patients and for us and our new customer start growth. In Europe, obviously, we've launched in Europe initially with the G6 integration. And then we most recently launched a Sensor of Choice integration in the U.K. and the Netherlands. And so in those markets, the customer has a choice between the G6 sensor and the Libre 2 Plus Sensor. Those markets are both growing really well. And both of those -- both the Libre and the G6 integrations have done very well for us. And we're very excited, as we said in our prepared remarks, to be bringing the Libre 2 Plus Sensor integration by the end of the year to the U.S. So we'll have three sensors available to customers in the U.S. And every time we've launched a new sensor integration, it's been -- it provides more choice to our customers, which is obviously a benefit to them, but it's also given us tailwinds of growth.

Maybe I'll just add a perspective with our most recent iOS launch here with -- it applies right now in the U.S. with the G6. But I mean the success that we're seeing with the amount of downloads to speed, how our customers are responding to it and everything, gives us even that greater confidence that we will continue in that path to have more of those available through iOS in the future. So I just wanted to add that commentary.

Our next question comes from Jayson Bedford from Raymond James. Please go ahead. Your line is open.

Good afternoon. Apologize to the background noise. So I have a clarification and a question. Just a clarification on the international strength. You mentioned the slight uptick in utilization. To be clear, there was no stocking benefit to quantify. This is just a natural occurrence when you launch Omnipod 5. That's the clarification. The question is, just on your user base in the context of pricing, if 90% of the U.S. users are on Omnipod 5, 25% in Europe, how high can your European base go in terms of Omnipod 5 adoption?

Great. I'll take the first part here. In terms of our international strength and the utilization uptick, we view that nothing to do with stocking. This is entirely to do with when you launch the new product, similar to what we saw in the U.S., probably at a little smaller degree, but people just get maybe a couple of two orders at once just to get some backups for their usage later. So we're seeing some of that similar dynamic in the international markets where we've launched.

Yes. Thanks, Jayson. I'll just -- on how high the usage of Omnipod 5 can go in our international markets, I would expect to see a very similar dynamic in international markets as we've seen in the U.S. market, which is Omnipod 5 becomes the AID of choice, including in our own customer base. And so over time, as we bring Omnipod 5 across our international markets, I think it will be, by far, the predominant used products in our portfolio. But it will -- there's a little care -- we've talked about this before. In Europe, people are on contracts. And so even converting from -- in most markets, even converting from DASH on to Omnipod 5, we'll wait for the contract period to come up. It's usually a four year reimbursement cycle for them. And so we won't see it move as quickly. But over time, we'll see Omnipod 5 is -- as our clearly leading offer in our portfolio in our international markets. And as we said, Omnipod 5 already, just with the markets we've launched in Europe, is the number one pump in Europe in the markets we serve. And so you can see the power of it. We expect to see really strong new customer starts as well as we get Omnipod 5 rolled out internationally.

Our next question comes from Matt Taylor from Jefferies. Please go ahead. Your line is open.

Hi, thanks for taking the question. I guess I wanted to follow-up on the type 2. It's very exciting stuff. Your competitors put out some estimates with market research that they think the market could get to 25% penetration in a three to five year time frame for intensive type 2 in the U.S. And I guess, I was just wondering what your thoughts were on that? Do you agree with that number directionally? Do you think that's in the ballpark? Have you done any research to confirm that?

Thanks, Matt. It's a great question. We're very bullish on type 2. We have such a great opportunity with type 2. And we're the first to market with AID. And we're the first to market an only AID in the market, with the products that overtook all of the AID players in the type 1 market. And if anything, I have -- I think we have a clear right to win in the type 2 market because Omnipod 5 has all of the benefits. It's so easy use, easy to set up, available in pharmacy where patients get their insulin, easy access, pay as you go, all the things we talk about all the time. So I think we have a very, very clear right to win the type 2 space. The SECURE-T2D data is really remarkable. And so we're very bullish on it. I think we said earlier in Q&A that over the next handful of years, we think penetration could double or triple in the type 2 space. We'll be the player that does that. It's very clear that we're developing the market. We're the ones who lead the market right now. We're number one in the market right now. And we're very optimistic about growth in the space. It's early days. We'll see where we can take it, but we think there's a big growth for us over the next few years in type 2.

Our next question comes from Matthew O'Brien from Piper Sandler. Please go ahead. Your line is open.

Good afternoon. Thanks so much for taking the question. Would love to talk about the pharmacy channel a little bit. You've had a competitor on the durable side in that space over the last few quarters. And then yesterday, your noisy competitor also mentioned that they just got their first contract signed. So can you just talk about your ability to defend your position in that channel? And then more specifically, on the pricing side, to make sure, because I know they're going to push on the pricing side once they get bigger and bigger there. How do you defend your pricing within the pharmacy channel? Thank you.

Great question. Thank you. I'll just start by saying that we have a very strong position in the pharmacy channel. And the reason we do is because Omnipod fits the pharmacy channel so well. First is the product, the consumable is the pump. It comes in a box. You get it at the same place you get your insulin. And we have Part D reimbursement, which is the pharmacy benefit reimbursement. So the product is the channel. And it meets the needs of all the stakeholders in the channel. So it's very easy for patients to use. It's very easy for physicians to write because it's full pharmacy reimbursement. They can write a prescription. Often, they can write a prescription in a down -- in sort of a drop-down venue so that they can just send it to the local pharmacy. It's great for payers because we have very high member satisfaction for payers who -- for patients who go on Omnipod 5. And it's great for PBMs because we do so much volume through the channel that our PBM partners get a lot of revenue off of our rebate money. And so it's a great business system for us and for all of our stakeholders, and we're very strongly positioned. As far as price goes, those are negotiations. We negotiate our PBM contracts every year. We're very used to it. There's a win-win there for volume against rebates for us. We have great relationships. And this is a capability we've built up over several years, relationships and contracts. We have many, many contracts with PBMs in the industry. And just as a reminder to everybody, we signed our first PBM contract in 2016 -- sorry, no, let me correct that. We started the process and negotiations in 2016. We signed our first contract in 2017. So we've had contracts with PBMs now for more than seven years. We have a lot of experience in this space, and we're very confident in our ability to defend our position.

Next question comes from Chris Pasquale from Nephron Research. Please go ahead. Your line is open.

Thanks. Can you guys have mentioned some of the work you're doing on fully closed-loop algorithms. It seems like, broadly, there's a push across the industry right now to develop offerings that would do a better job helping those patients who aren't quite as actively engaged with managing their own disease. Could you give us an update on where your work on that front stands? How you're thinking about it? Is this a solution for a narrow segment of users or something that has broader applicability? And then how close are you to having something that could be ready for commercial use?

Yes. Thanks, Chris. As you know, we've talked publicly, we talked at ADA about two separate and parallel algorithm development programs. But let me just start by saying something about our current algorithm. The Omnipod 5 algorithm is a great algorithm. It produces fantastic results. You can see from our real-world evidence, which includes all of our users, in effect, that we see all corners of usage, we have industry-leading time and range with very low hypoglycemia. And so our current algorithm also responds really well to missed boluses. So when Omnipod 5 senses a missed bolus, it will deliver a significant percentage of total daily insulin to bring the patient back into range. So our current algorithm performs really, really well at a population level and for all the individuals using it. Now having said that, we have two programs working on different areas with different concepts. One of which, I would say, is closer to a fully closed-loop algorithm. But two, both of them have been accelerated because of all the evidence we get off of actual patient usage. So even after the first 30,000 patients on Omnipod, which was quarters ago, we were able to see patterns of usage that allowed us to do in silica simulations. So we use our data sciences and big data capabilities to simulate adjustments to the algorithm, and that's what's allowed us to get into early clinical trials with two different algorithm programs that we've shared some of that data over the course of the last year. So we see real opportunity to drive improved algorithms and with a couple of different approaches, and we're happy to be able to accelerate that program. But we also know we're delivering great glycemic control and outcomes in the market right now.

Our next question comes from Joanne Wuensch from Citi. Please go ahead. Your line is open.

Thank you so much for taking the question. I'm curious with just about a couple of things. Where to start? I think I'm just going to start with the impact of integrating Libre and G7. I mean does that create sort of a step-up opportunity for you in terms of new patients? And can you confirm, did you have positive new patient starts this quarter? Or is that more of a fourth quarter event year-over-year? Thanks.

Thanks, Joanne. We -- yes, the integrations with the sensors help us. They give us tailwinds. G7 has been an obvious tailwind for us in the U.S. with our new customer starts. And then the Libre 2 Plus launches have been tailwinds for us in the U.K. and in the Netherlands. So those are positive for us. And as we bring the Libre 2 Plus integration to the U.S., we think that will create another growth tailwind opportunity for us. And then in terms of growth, we have really clear sequential growth in new customer starts in the U.S. in both type 1 and type 2. MDI grew for both type 1 and type 2. And we expect to see, as we promised last quarter, we've said all year, we would have sequential growth every year. We delivered that in Q3. In Q4, in the U.S., we will see sequential growth that will also be year-over-year growth in new customer starts and, collectively, Q3 and Q4 in the U.S., we expect very clearly to have year-over-year growth for the second half based upon that dynamic.

Our next question comes from Matt Miksic from Barclays. Please go ahead. Your line is open.

Hi, thanks so much for taking the question. So I wanted to -- you mentioned the retention rate and, obviously, leading in new patients starts. I think, Jim, you talked about overtaking the other players in the space with this -- with your pump format. Can you talk a little bit about how you measure retention? And how, if at all, investors can kind of get a sense of how that's trending, if it's just rock solid in the mid to upper 90s or if it moves around a bunch? Any color would be appreciated. Thanks.

Sure. Thanks, Matt. First, let me start with the data. The vast majority of our users in the U.S. market are on Omnipod 5. So that's cloud data. So it's very high fidelity. We can tell when somebody has started. We can tell when somebody has stopped. So we have really clear data on this. Our retention remains really high. And so it runs in the, I'm going to say, the low 90s. I will look around the room and make sure that's right. So it runs in low 90s, and it's very stable. It really doesn't move very much period-over-period. It's a very, very stable thing. We're very focused on creating and delivering an experience with our customers that makes it really easy for them to stay on, and we're going to build and continue to build capabilities in that area. But that's to give you a sense of it. It's very stable. It's very high. Very predictable.

Our last question will come from Bill Plovanic from Canaccord. Please go ahead. Your line is open.

Yes, great. Thanks. Good evening. Thanks for taking my question. I'd like to just shift gears. I mean if you've been launching the AID system and just trying to understand the impact you've seen on the commercial organization. I know you're scaling up to maybe go after different customer channels. But what has been the impact on the service to the patients? And has this been lessening? With the thought of potentially has this been lessening over time, where you're focused kind of more on selling than -- and less on kind of servicing the patient on an ongoing basis? Thanks.

Thanks, Bill. That's a great question. Actually, we're really focused on building a completely differentiated end-to-end customer experience. In fact, the way we talk about this internally is that's actually what we deliver to people. We deliver an end-to-end customer experience that starts with the moment they might be diagnosed or they might be -- their child might be diagnosed, all the way out to pods for life. And we have, I think, a unique opportunity and a unique capability to do that because of the cloud connectivity of Omnipod 5. And so I think our customer service, our customer care, our product support are all really world-class. What -- I'll just say that when we launched Omnipod 5 in the U.S. in August of 2022, you all might remember, that actually, we had so much demand that, for a period of time there, we had trouble answering the phones. And so there was -- when we started, there was so much demand that we had not really appropriately scaled to support our customers as they got on product and they got trained. Those days are behind us. We've got -- we've scaled our commercial capabilities. We've scaled our customer care. We've scaled our inside sales. We've scaled our product support. And we're laser-focused on building the best end-to-end customer experience for users of Omnipod now and in the future over time. We're really excited about our unique opportunity to do that.

I'm showing no further questions at this time. I would like to turn the conference back to Jim Hollingshead.

Thank you all for joining us today. We have strong sustainable competitive advantages that allow us to deliver market-leading technology, market-leading growth and a strong financial foundation that positions us to continue to drive long-term value creation. Our type 2 label expansion is a game-changer and another major milestone for all stakeholders, including investors, employees, HCPs and most importantly, our customers. I'm proud of the work our team is doing to disrupt the diabetes market and improve the lives of people with diabetes. We have a clear strategy to expand the Omnipod 5 platform, drive growth in the U.S. in both type 1 and type 2 and accelerate international growth and expansion. We continue to make significant progress in each of these areas and have strong momentum across our organization. I want to thank all of our Insulet employees for their dedication, passion, and deep commitment to further our mission to simplify and improve the lives of people with diabetes around the globe. Thank you everyone for joining us today, and we look forward to updating you next quarter.

Ladies and gentlemen, this concludes today's conference. Thank you for your participation, and have a wonderful day. You may all disconnect.