Danny Walker
Analyst · SunTrust
Thanks, Derek. Good morning, everyone and thank you for joining us today to discuss Pennant's first quarter 2020 results. Before we begin our prepared remarks, we would like to just recognize the incredible commitment and courage of our frontline clinicians, caregivers and staff along with the field leaders who care for and support these courageous individuals on the frontline every day. In the face of the ongoing global pandemic, they have spent night and day serving our patients, residents and their families through this chaotic and challenging time. Day after day they've gone above and beyond the call of duty to provide care, relief and comfort to the countless individuals that are in our care. We love each of one of you and are honored to be associated with you. Before I turn it over to Derek and Jen for an update on our investment activity and detailed financial results, I'll comment on COVID-19's impact on our operations and results and we'll conclude with examples of our leaders exemplifying the best practices of our operating model to show case our resilience in the face of the pandemic and why we're excited for the future of The Pennant Group. Our Home Health and Hospice business continues to achieve solid top and bottom-line gains. Segment revenue increased 23% over the prior year quarter and segment adjusted EBITDAR from operations increased 36.8% over the prior year quarter, yielding an EBITDAR margin that improved 150 basis points. Such margin expansion is the result of our cluster centered operating model that is designed to accelerate the sharing of best practices, data and processes, which positions us to provide tailor-made responses to challenges like COVID-19 on a market-by-market basis. Excluding the agencies we acquired, since the first quarter of 2019, our total and Medicare home health admissions increased 10% and 8% respectively over the prior year quarter. And our hospice total admissions and average daily census increased 8% over the prior year quarter. We are excited about the additional organic growth opportunities in our relatively young Home Health and Hospice portfolio. In our Senior Living business, we saw good signs of financial, cultural and clinical progress. Our occupancy gains across the whole portfolio were a strong -- were strong at 40 basis points over the prior year quarter and even stronger at 250 basis points when backing out the three communities acquired over the prior year quarter, each of us -- each of which were substantially underperforming at the time of acquisition and acquired at significantly below average lease terms. Coupled with a steady increase in revenue per occupied unit, the business posted gains in revenue and EBITDAR. During the quarter, our senior living leaders made a number of concerted efforts to increase occupancy and exercise discipline around expenses. The early results from these efforts have been positive and we have strong momentum going into the rest of the year. Now turning to the topic on everyone's mind, COVID-19 certainly impacted our business late in the first quarter and those impacts have continued into the second quarter. From March 11 to May 11, the company experienced an 8.2% decrease in home health census, and a 2.5% decrease in senior living occupancy. That was offset somewhat by a 3.1% increase in hospice average daily census. So far in May, we have -- we are seeing signs of improvement in our home health census, stabilization in our senior living occupancy and continued strength in our hospice average daily census. As of May 12, four of our senior living communities have experienced COVID positive cases with 10 active cases in two different communities. 49 of our senior living communities have not experienced any positive cases. 11 of our home health and hospice agencies have admitted and are currently serving 34 active positive patients. We have seen these trends continue into the second quarter and expect our results to reflect these challenges through -- though we are moving quickly to offset these headwinds and become better through the process. At each operation, our response to the pandemic was swift, locally tailored and evolved quickly to meet the needs of our patients and their loved ones. The unique features of the virus, it's highly contagious nature, ability to be transmitted by asymptomatic patients, wide range of symptoms among others created an unprecedented situation that required robust channels of communication across the organization and strong partnerships within the vendor and operator communities. Our decentralized local approach supported by our service center and professional field resources is designed to respond rapidly in situations like this, where information and data can be shared broadly and quickly without having to go through the usual corporate channels of communication that can be slow and deteriorate the quality of the information shared. The response from our field and service center partners was quick and organized creating methodical pathways for communication and accountability to react quickly when operations experienced suspected cases or needed supplies or had to react to the dozens of federal state or local regulatory updates. Our response plan was organized in four general areas: environmental precautions, supplies, staffing and communication. Our environmental response plan identified isolation and infection control best practices from the CDC and other regulators focusing on sanitization, prevention and population tracking measures designed to reduce the spread of the virus from person-to-person or from object to person. Our commitment to high quality clinical systems in the senior living setting differentiates our operations generally and especially in the face of an unprecedented health emergency. On the supply front aided by our partners at the Ensign Group and Care Trust as well as our own extensive network, we pursued personal protective equipment related to supply -- and related supplies aggressively and early. Through April, we spent over $500,000 above our usual cost levels to secure necessary PPE and related supplies. As of today, our efforts have pointed us -- have positioned us with the PPE necessary to operate for several months at current levels, and with the pipeline to quickly obtain more. In a handful of select operations, we have implemented increased premium or hero pay, where there is a heightened risk of exposure to the virus. Through April, we have experienced nearly $1 million in labor costs related to COVID-19. In order to offset this our field and service center have carefully implemented cost control measures such as flex schedules and furloughs of select non-clinical employees. In addition, our Board of Directors, executive team and other senior leaders throughout the organization have voluntarily reduced their base salaries while the pandemic pressure persists. While we maintain financial discipline through this pandemic, we also see opportunity and the dislocation of employees in other industries, and are actively expanding our leadership pipeline. In all of these efforts, our philosophy has been to manage the current demands of the crisis while investing in the future. While we have experienced some overall negative impact from COVID-19, we firmly believe this is one, although significant, of many challenges, we have and will face and likely will not be the last one we face. When we spun-off from Ensign, it was our stated mission to create two healthy public companies that will provide long-term value for our stakeholders, and with that in mind, we ensured that our Home Health and Hospice and Senior Living businesses were operating within the Ensign model. And that -- our balance sheet and long-term leases, positioned us with cushion to weather difficult operating conditions. The local approach to health care that is the foundation of our operating model is the mechanism that will lead to our success, and sufficient liquidity ensures that we can continue to operate and become stronger through adversity. With that, I'll hand it off to Derek to discuss our recent investment activity. Derek?