Welcome to the CPI Card Group's First Quarter 2024 Earnings Call. My name is Kathleen, I will be your operator today. [Operator Instructions] Now I would like to turn the call over to Mike Salop, CPI's Head of Investor Relations.

Today's date is May 7, 2024. On the call today from CPI Card Group are John Lowe, President and Chief Executive Officer; and Jeff Hochstadt, Chief Financial Officer. Before we begin, I'd like to remind everyone that this call may contain forward-looking statements as they are defined under the Private Securities Litigation Reform Act of 1995. These statements are subject to certain risks and uncertainties that could cause actual results to differ materially from those expressed in the forward-looking statements. For a discussion of such risks and uncertainties, please see CPI Card Group's most recent filings with the SEC. All forward-looking statements made today reflect our current expectations only, and we undertake no obligation to update any statement to reflect the events that occur after this call. Also, during the course of today's call, the company will be discussing one or more non-GAAP financial measures, including, but not limited to, EBITDA, adjusted EBITDA, adjusted EBITDA margin, net leverage ratio and free cash flow. Reconciliations of these non-GAAP financial measures to the most directly comparable GAAP measures are included in the press release and slide presentation we issued this morning. Copies of today's press release as well as the presentation that accompanies this conference call are accessible on CPI's Investor Relations website, investor.cpicardgroup.com. In addition, CPI's Form 10-Q for the quarter ended March 31, 2024, will be available on CPI's Investor Relations website. On today's call, all growth rates refer to comparisons with the prior year period unless otherwise noted. Now I'd like to turn the call over to President and Chief Executive Officer, John Lowe.

On today's call, I will give a brief overview of the quarter and our ongoing strategies. Jeff will go into more detail on the results and our 2024 financial outlook, and then we will open the call up for questions. Let's start on Slide 4. Overall, we are pleased with the first quarter performance, which puts us solidly on track to achieve our full year net sales and adjusted EBITDA financial outlook. As we discussed when we reported our fourth quarter results, we anticipated the first half of this year will be challenging as customers continue to work down their card inventory levels. While card sales declined as expected, this impact was partially offset by strong growth from our prepaid business as well as from our instant issuance and card personalization services businesses within debit and credit. This resulted in a total net sales decline of 7% in the quarter and sequential growth compared to the fourth quarter in net sales, net income and adjusted EBITDA. Compared to the prior year first quarter, we delivered gross margin improvement and relatively stable adjusted EBITDA margins and also generated solid cash flow. Additionally, we made significant progress advancing our strategies and executing our share repurchase program. Jeff will go into more detail on our financial results in a few minutes. First, I would like to briefly review our strategies on Slide 5. Our strategies reflect the opportunities to grow and gain share in our traditional businesses while also enhancing growth by expanding into adjacent markets, including digital solutions over the long term. Our traditional portfolio includes secure cards, card personalization services, instant issuance solutions, trends on demand and prepaid solutions. Our goal is to continue to gain share in these markets by being the leader in customer service, quality and innovation. One…

I will begin my overview on Slide 8. The first quarter environment was generally what we expected for card volumes as customers continue to work down their inventory levels. Overall results improved compared to recent trends as card declines were partially offset by strong growth in prepaid, instant issuance and our other card personalization services. We also increased gross margins and generated solid cash flow in the quarter. Overall, first quarter net sales declined 7%, net income decreased 50% and adjusted EBITDA declined 8% compared to the prior year period. The net income decrease was impacted by the final accrual for the previously announced executive retention award and other costs related to the CEO transition as well as lower tax rate in the prior year period. Our net leverage ratio was consistent with year-end at 3.1x. Sequentially, we posted increases in net sales, net income and adjusted EBITDA compared to the fourth quarter, thanks primarily to growth in prepaid and the other services businesses. Turning to the detailed first quarter results on Slide 9. The overall 7% sales decline was comprised of a 14% decrease in our debit and credit segment and a 26% increase in prepaid. Within debit and credit, both contactless and contact card sales decreased as expected compared to the prior year first quarter. Those declines were partially offset by strong growth from Card@Once instant issuance solutions and other card personalization services. Increases in both processing fees and solution sales aided Card@Once as we continue to grow our installation base. While our other card personalization services sales benefited from strong demand for our print on-demand services and incremental fintech business, including services related to tax refund cards. The increase in prepaid reflects both strong demand from existing customers, including for our leading tamper-evident packaging solutions as retailers…

To summarize, we are pleased with the first quarter performance. Our prepaid card once and other card personalization businesses helped offset expected debit and credit card declines in the quarter and overall results improved sequentially compared to the fourth quarter. While challenges remain in the market, we are on track for the full year and have affirmed our net sales and adjusted EBITDA outlook. Card issuance remains healthy as cards in circulation in the U.S. continue to grow, which gives us confidence the industry will return to more normalized dynamics once inventories are worked down. Long-term market trends are still strong, and we will continue to focus on gaining share in our traditional businesses by leading in customer service, quality and innovation while increasing our addressable market through expansion into adjacencies over time. Operator, we will now open the call up for questions.

[Operator Instructions] Your first question comes from the line of Jaeson Schmidt of Lake Street.

Just want to start with that multiyear contract. How should we think about the size and scope of this? Is there a minimum volume levels each year? Or is that over the life of the contract? I guess relatedly, are there opportunities to pursue long-term contracts with other customers?

No, we're excited about it. It's a good deal with one of our larger customers. It's a little bit more than a five-year deal actually goes through 2029. Just for context, we do have contracts with a number of our customers, large, small across the business. This one does provide committed values over the next five-plus years and it's a big win for us. We had to provide incentives on the front end to win this deal. At the same time, we're getting fairly large committed volumes on the back end. It's a share gain and ultimately, will benefit our debit and credit side of the business over the next five-plus years.

It sounds like the prepaid segment was a little stronger than expected. Was this driven by a single customer with a more broad based?

The prepaid business has been performing pretty well over the last number of years. It's less seasonal than it used to be. There's a few things happening there. One, we do see fraud as a greater challenge in the prepaid market. Our team does a good job of building out packages that protect against fraud. We can charge slightly higher prices for those types of packages. That benefits us. We have been expanding in one of our adjacencies that we do out of our prepaid business, which is in the health savings account space. That's been benefiting us. The prepaid business was strong. We did have strong performance with one of our larger customers. Keep in mind, it's a lumpy business as well. There's a little bit of timing there, but a good quarter for our prepaid business.

When do you think the excess inventory situation will be fully resolved?

It's hard to put a specific point in time on when inventories will be completely worked down or normalized. We did see our expectations met in terms of card performance in Q1. Card volumes were actually slightly up in Q1 from Q4. Keep in mind, there are other businesses that are, let's say, less susceptible to a certain extent. Our personalization services, that's our personalization issuance side as well as our Card@Once instant issuance side. Both of those performed better than expected. We also had some tax season benefits on that side. The card inventories, if you think about the broader market, cards in circulation are still really healthy. 9% growth over the last three years from a CAGR perspective for Visa and Mastercard stats. We still feel that cards as they become work down, ultimately, we'll see the market normalize. It's hard to put a specific date on when that will occur.

Your next question comes from the line of Andrew Scutt from ROTH Capital.

First one for me here is on gross margin. You guys had some healthy expansion in the quarter. I was wondering if that was primarily due to mix or if there were other efficiencies mixed in there that helped drive the margin growth?

We did have a good quarter from a margin perspective. Most of it was really due to our production costs and really primarily related to labor efficiencies. If you recall, Q1 last year, we transitioned in our Minnesota facility from temporary workforce to a more permanent workforce. We had some costs associated with that move. Obviously, we don't have those costs in this quarter. Year-over-year, we were able to improve margins from that standpoint. Also just labor efficiencies across the board. We've been focusing on that, and you see some of that realization in Q1. When you look at prepaid, a lot of times when we grow sales, we get some operating leverage benefit. If you look at our prepaid business, we have strong growth there and generated some operating leverage. When you look year-over-year at debit and credit, we had sales decline, and so you have a lower margin year-over-year in debit and credit. Ultimately, those are the puts and takes. Across the board, it was really the labor efficiencies that drove the margin.

My second one here is, a lot of your ancillary services that you guys provide card at once and push provisioning. It seems like those areas have been strong. Just want to talk about the MEA financial partnership you signed one, how long does it take for a partnership for that to ramp to see some meaningful revenues? Are there other opportunities in the market space to sign similar agreements?

Another good agreement we're excited about MEA is a good provider of software solutions to financial institutions in the U.S. What we're specifically working with them on is them being a mobile app provider for our push provisioning services. They have about 300 financial institutions that they service that creates our addressable market there. Just for context, what we do on the push provisioning side is a little bit similar from addressable market perspective, if you will, to what we've done in our Card@Once instant issuance side over the years. As a reminder, our Card@Once business, we're in about 15,000 branches across the U.S. We have about 2,200 financial institutions that we've penetrated thus far. That's taken us 9 to 10 years to do that. This is a slow growth penetration, if you will, but it's a strong value proposition for our customers, and it's a good margin business for us as well. It's fairly early days, but we're excited about the deal with MEA and excited about what we're going to do on our broader digital solutions side.

I know we're early days in the Indiana facility expansion, but it seems like you guys might have a little more visibility on CapEx here in the year. Is there just any update you guys can give us on the new facility?

Yes. We mentioned in the last call, we expect about $5 million worth of CapEx related to Indiana this year. That's still the case. In that back half of the year, we'll probably have some OpEx also that hits the SG&A line, but that's what we expected so far, nothing different than what we expected at the beginning of the year.

[Operator Instructions] As there are no further questions in the queue, I would now like to turn the call back over to John Lowe for closing remarks.

Thanks, operator. Before we sign off, I want to acknowledge and thank all of our CPI employees for everything they do for our company and our customers every single day. We have outstanding teams who are dedicated and passionate about our business and results. Thank you all for joining our call this morning, and we hope you have a great day.

Ladies and gentlemen, that concludes today's call. Thank you all for joining. You may now disconnect.