Andre Calantzopoulos
Analyst · Morgan Stanley
Okay. First of all, I think you have very strong momentum behind IQOS clearly and we want to accelerate this momentum, okay. So the investments I outlined, around $600 million incremental, obviously, behind IQOS that is more amounts of money, but there is a reduction that is coming from the fact that we are reinvesting some of the conventional business back to IQOS. And some of these costs are pure incremental and may be also repeated to a certain degree in the forthcoming years as volume grows and we gain more consumers. Some of them are infrastructural costs, including digital infrastructure, increasing the number of retail shops we have in different market. And the number of IQOS coaches we increase and so on. And this I consider them as necessary this year in order to accelerate our growth in the acquisition of new consumers that switch out of cigarettes, but they will stay rather in the base in the years to come. So I don't expect them to expand at the same rate. We also need to understand something that - and I appreciate it's the new business model and we'll explain more in CAGNY. But let's understand one thing, in any given market you need a certain infrastructure to start. So as I said shops, a number of coaches in place, a number of contracts with retail outlets, call centers, you name it, okay, that we didn't have to have under the previous business model. Then, during the year, let's assume you go from 100,000 to 500,000 people that switch to IQOS. You need the acquisition costs in the first year, because they vary between, say, $400 and $2,000 depending on the market at the beginning and the infrastructure cost. But you get revenues only from the equivalent of 250,000 converted people during the year. So next year, however, you get revenue from the entire 500 in my example. So there is always a period when you build the infrastructure and acquisition cost, but the revenues come the year after. And obviously, the year after you don't have acquisition costs on this particular consumers, but you have your retention cost that are notoriously low. So in our logic, I think in the years after, you have to see the benefit of what you invest this year and I would assume that 2019 results would be better 2018. Having said that, there will always be new markets that we open and there will be commercial costs. But as we get ahead of the curve, as we seen in Japan, where clearly the bottom line is positive from RRP, you will see it in other markets. So I think that's the right business model to grow the business. And when we see momentum, we have to put the money behind the momentum. And that is exactly what we're doing.