Jane Elfers
Analyst · Morgan Stanley. Your line is open
Thank you, Bob, and good morning, everybody. We continued to deliver outstanding operating results in the first quarter. We delivered adjusted diluted EPS of $1.95, a 48% increase versus last year and $0.32 above the high end of our guidance. Comparable retail sales, operating margins and earnings per share were significantly above both last year and the high end of our guidance range. We ended the quarter with a positive 6.1% comp, our highest Q1 comp in over a decade on top of a positive 5.1% comp in Q1 of last year. Further separating us from the pack, we generated positive comps in our brick and mortar channel for the sixth consecutive quarter and our traffic continued to improve sequentially from Q4. Our inventories are in great shape as we enter Q2, up 2.8%. Before I move on to strategy, I want to briefly comment on some outside reporting that has become a common place in our sector. I am referring to credit card data and other one-off reporting. For example, we received calls from several of our analysts on April 18 regarding the report that was issued from M Science, a firm we had never heard of. M Science reported that we were in jeopardy of missing our consensus net sales and comp for the quarter as they estimated we would only deliver 416 million in net sales and a flat to 1% comp. As you saw this morning, we delivered 437 million in net sales and a 6.1% comp just 12 days later when the quarter ended. We wonder if the M stands for Mistaken. Moving on to strategy. We continued to make significant progress on our key strategic growth initiatives; superior product, business transformation through technology, alternative channels of distribution and fleet optimization. As we look to the future, developing and implementing a best-in-class personalized customer contact strategy is our single biggest opportunity. Given the ongoing shift to digital commerce, our core customer who’s a digitally savvy, mobile millennial Mom, our consistently strong operating results and the changes in competitor dynamics, we have made the decision to significant accelerate the development and implementation of this initiative. We believe this represents a $200 million sales opportunity over time for our brand. We announced this morning that Pam Wallack has joined us in the newly created position of President Global Product reporting directly to me. Pam is one of the most talented childrenswear executives in the country and her decision to join our team is a major coup for The Children’s Place. Pam will take on direct responsibility for global design, merchandizing, sourcing and production. With Pam’s arrival, I can now devote significantly more time and focus to delivering the benefits that are best-in-class, personalized customer contact strategy provides to our shareholders. Let me highlight the key elements of our personalized customer contact strategy. We are in the process of building an agile, modern, digital marketing organization with the goal of delivering a strategic, robust, dynamic personalized customer contact strategy. This initiative will drive increased acquisition, retention, engagement and share of wallet resulting in meaningful increases in incremental sales and profitability. Our marketing organization consists of three teams working seamlessly to deliver our customer contact strategy; our customer insights team, our customer strategy team and our digital delivery team. First, our customer insights team. Customer insights come from the work we are doing on customer segmentation and customer analytics. Our customer segmentation efforts are helping us to better understand our customers and their shopping behaviors across all of our channels, which is setting the stage for our personalized customer contact strategy. Working with our outside partners, we are well on our way to having a 360 degree view of how, where and when our customers shop and engage with us across all of our channels. This information, coupled with deep customer analytics, will enable us to anticipate our mom’s needs and deliver on those needs through a tailored, best-in-class marketing experience across all of our digital touch points. Second, our customer strategy team. We’re in the process of setting up a cross-functional testing and execution insights lab staffed by several of our external partners working in collaboration with our in-house customer insights team. Our lab will allow us to drive new innovations and instill a rapid test and learn culture within our organization. This testing process built upon the rich insights we have already gleaned from our customer segmentation and analytics work, as well as the learning from our highly successful private label credit card and loyalty program launches. The findings from our insights lab combined with the acceleration of new systems and processes will provide a launching pad for us to develop, deliver and continuously refine our dynamic personalization strategy. And third, our digital delivery team; omni-channel initiatives. Building upon our first omni-channel initiative, ROPIS, we plan to launch BOPIS for buy online, pick up in store later this quarter. In addition to the operational benefits omni-channel capabilities provide, they are also foundational to our personalized customer contact strategy by meeting the needs of how, where and when our customers want to shop. Following BOPIS, we will move quickly to the used cases and benefits associated with the additional omni capabilities of ship from store and save a sale. Digital architecture upgrades. Our digital experience is key to our personalized customer contact strategy, particularly when you consider who are core customer is. Our customer is a retailer’s dream. She is millennial mobile mom. She’s a digital native who is highly adaptive of and engaged with technology and expects us to provide an easy to navigate modern digital experience. To help meet her expectations, we are planning to launch through five releases significantly upgraded and enhanced digital capabilities throughout the remainder of 2017. The releases are sequenced to provide improvements to optimize the checkout process, provide easier access to accounts and awards information and to provide improved product information and personalized recommendation. Following these five releases, the foundation will be in place to add increasingly more personalized capabilities starting in 2018. Importantly, we will be delivering a significantly improved mobile app experience in the third quarter. Our new app will be the foundation of our mobile first strategy and provide the ability to rapidly add advanced functionality post launch. Personalized customer contact is our top priority and I’m excited to focus more of my time on accelerating its significant benefit. These are exciting times for our company and we look forward to delivering another outstanding year for our shareholders. Now, I’ll turn it over to Mike.