Michael Scarpa
Analyst · Wolfe Research
Thank you, Jane. And good morning, everyone. We have made significant progress to date on our transformation initiatives. Today, I will provide an update on our inventory management and digital initiatives along with our fleet optimization program and channel expansion strategy. Inventory management initiatives. As anticipated, we are seeing our inventory management initiatives take hold. We expanded our merchandise margin and increased our AUR for the third quarter in a row, despite the promotional retail environment. We continue to refine our learnings from our assortment planning tool to optimize our overall buys and better match breadth of assortment with depth of inventory. For the first half of 2016, we are reducing our overall unit buy in the 7% range. We continue to increase our proficiency with our allocation and replenishment tool. Improved in stock, service level and sell through metrics in our stores are driving inventory productivity. We are allocating product closer to need, increasing our allocation frequency and lowering our average units allocated per cycle. We have made enhancements to our order planning and forecasting business process for replenishment, which will allow us to bring down the levels of replenishment inventory and associated safety stock without negatively impacting store in-stock or service levels. We also kicked off our markdown optimization initiative during the third quarter and plan to go live with Phase I in the second half of 2016. Digital capabilities. The continued development of our digital capabilities will be critical to our on omni-channel strategy, and as we seek continued increases in traffic to our e-commerce websites, these capabilities become even more important. Here is an update. Number one, customer acquisition. Along with continued enhancements to improve our organic search rankings, we launched e-receipts in June and have captured over 800,000 new emails in our database. Two, customer retention. Our work on the strategic segmentation of our customers in the migration to a new email service provider enabled us to build audiences based on unique customer characteristics and to run dynamic lifecycle email campaigns that are triggered by individual behaviors. Three, customer engagement. We continue to enhance our loyalty program to significantly improve customer ease of online account creation and access the points and rewards. This has resulted in increases in the number of customers who engage with us digitally, driving incremental transactions and higher annual spend from these customers. We also recently launched a Wishlist feature that allows customers to save and access product list across any device which they can share with friends and family through social media and email, providing great opportunities for future re-targeting and personalization. In just five weeks, customers have created over 65,000 Wishlists. And finally number four, cross channel fulfillment. We implemented a new distributed order management system in the third quarter which will enable us to begin to unlock cross channel fulfillment capabilities in the first half of 2016 beginning with reserve online pickup in store. Fleet optimization. We remain on track to close a total of 200 stores through 2017, including the 76 stores we closed in 2013 and 2014 along with the 16 stores we have closed in the first three quarters of 2015. We are on track to close an additional 14 stores in the fourth quarter bringing the total number of closed stores under our fleet optimization program to 106. In those markets where we have closed stores, we are continuing to see the neighboring stores, along with our e-commerce business become more productive from both a comp sales and profitability perspective, furthering our commitment to executing this optimization program, while dramatically slowing down new store openings. Channel expansion. We are confident about the long-term growth and profit potential associated with our expansion into alternative channels of distribution as we further develop our relationships with our international and wholesale partners. We recently announced the signing of a new franchise agreement with El Palacio de Hierro to open 35 free-standing stores in shop in shops in Mexico over time, demonstrating our continued commitment to growing our international business. Along with the franchise agreement signed with Arvind in August to open stores and shop in shops in India we now have six international partners operating in 13 countries. We ended the third quarter with 90 franchise stores and are planning to end the year with over 100 franchised stores. We continue to make significant progress in the third quarter on the investments in technology that will enable us to accelerate our channel expansion through our international wholesale and e-commerce channels beginning with the summer 2016 season. Now, I'll turn it over to Anurup, who will take you through the third quarter results, then he will review fourth quarter and full-year 2015 guidance.