Chris Morris
Analyst · Jefferies. Please go ahead
Thank you, Cory. Good afternoon, everyone, and thank you for joining our call today. We are pleased to report another strong quarter of financial results to mark our fiscal year-end driven by strong comparable walk-in sales growth and the tailwind of our Special Events business continuing its recovery toward pre-pandemic norms. As a testament to the strength as well as the confidence we have in our future growth initiatives, our Board authorized a share repurchase program of $100 million. Fresh off the heels of our Annual General Managers Conference, our exceptional operators and support center employees are motivated and energized to deliver on our goals we've set for the business in 2023 and beyond to realize our full potential. We look forward to sharing our progress with you throughout the course of the year as we continue to drive value creation for our stakeholders. On our last call, we discussed our three current focus areas, one, effectively managing the merger integration, two, managing sales and profitability in the near term to offset the ongoing inflationary pressure in our business, and three, long-term strategic planning. I'm pleased to report we have made meaningful progress in all three areas. Starting with our merger integration. Our team has continued their exceptional work on this important focus area. We have now implemented all the initiatives necessary to achieve $25 million of annualized cost synergies, exceeding our original target by $5 million. We are extremely pleased that we were able to achieve these synergies and do so ahead of schedule. Next, our teams have continued to work on mitigating inflationary pressures with thoughtful pricing and increased operating efficiencies. We rolled out the first phase of this work, which enabled us to expand store operating margins to 30% in the fourth quarter, a 50-basis point improvement versus the prior year and a 230-basis point improvement versus 2019, despite the current inflationary environment. We are now on to the next phase of work focused on elevating the guest experience through removing complexity in our operations, primarily back of house and bringing greater focus to peak management. A significant portion of our sales in a given week are generated during busy weekend hours. It's paramount we have the right people, in the right place, at the right time during these peak hours to consistently deliver the guest experience and optimize the revenue opportunity during peak. We have worked closely with our operating team to develop the right staffing model, reporting tools and management approach to maximize throughput during peak time. In addition, we are in the process of developing in-shift reporting and server scorecards to provide our operators with real-time information to make real-time adjustments and in-the-moment coaching as needed throughout a shift. These tools are just the beginning of the changes we will be making over the long run to unlock a new hospitality model for our business. Our commitment to the guest experience and unwavering focus on supporting our operators will be one of our greatest competitive advantages as we grow this business into the future. In addition to the work on cost controls and operational execution, we are very pleased with the top line momentum throughout our portfolio. As indicated by our fourth quarter results, driven by strong walk-in growth and Special Events trending to pre-pandemic levels, guests continue to visit and spend at healthy rates. Our fourth quarter marketing calendar included our fall football program featuring Super Bowl winning Titan Travis Kelce, highlighting the second to none sports watch experience at Dave & Busters in a modern and relevant way during the most viewed sports season in America. In November, we returned to a guest favored Eat & Play Combo. This offer scores high on value, uniqueness and visit intent, especially with our core guests. This is followed with localized World Cup programming in key select markets. We are creating further awareness of our watch product offering with our current spring basketball campaign that tipped off with the NCAA basketball tournament and will extend well into the NBA playoffs. To amp-up the value and appeal, this week we launched the $29.99 Slam Dunk deal, a $20 Power Card and choice of entrée from our watch menu. In addition to above store media, we are more aggressively leveraging D&B Rewards and our growing loyalty database of 4.5 million members to efficiently communicate with our guests across all occasions. We are building out our data and digital innovation capabilities to drive relevancy, media efficiency and tech-enabled hospitality with the Dave & Buster's brand. Focusing on Special Events, we are encouraged by the continued momentum of our Special Events business, which initially lagged a rebound of walk-in business coming out of the pandemic. In preparation for spring graduation season, we have made significant improvements to our Dave & Buster's website, which is already making a difference in Special Events lead generation revenue since launch. This coupled with executing structural changes in our Special Event sales teams is yielding advanced bookings for the Q1 period that are ahead of 2019. All of this gives us confidence that this business will continue to grow above and beyond pre-pandemic levels. Finally, we then focused on finalizing our long-term strategic plan that will further cement our company as the undeniable leader in location-based entertainment and drive meaningful shareholder value. Our strategic review and ongoing consumer research has reinforced our belief that there is significant upside in this business through an improved focus in several key areas. Now why we allocate time to execute in these long-term initiatives with a strict focus on ROI, we will never lose sight of maintaining operational efficiencies in the near-term. Today, I'll walk you through some of the key elements of our plan. Then on May 16, we will host our virtual Investor Day, where we will provide you with more detail around our plan and give you an opportunity to hear directly from the rest of our senior management team. Our long-term plan includes 5 key strategic points, first, drive brand relevancy. With 90% brand awareness, the Dave & Buster's brand is well known and held in high regard by the consumer. However, as the category has grown and evolved, the D&B brand needs to be focused more than ever on articulating its relevancy. Second, reimagine the guest experience. We know that we are only as good as the experiences we create in our stores all over the country. We intend to revolutionize the way we deliver on the guest experience through developing and implementing relevant guest-facing technology to enable a one-of-a-kind guest experience. Third, bleed-through innovation. Our founders, Dave Corriveau and Buster Corley created this business 40 years ago with the spirit of innovation and the desire to do things differently. Today, we operate in a growing robust category with consumers having many different dining and entertainment choices. We will continue to lead in this category through building a culture of innovation, not only in entertainment, but throughout all areas of the business. Fourth, [free image] [ph] assets through strategic remodels. It's been several years since we last updated our brand image through the design of our facilities. Over the next several years, we intend to remodel our fleet to better position our brand for long-term sustainable growth. Our remodel program will involve more than just a new image. In addition to a fresh new look on the outside and inside of our stores, our plan is to make certain adjustments for improved operational execution, guest engagement and hospitality and an expanded entertainment product offering. Keep in mind, these are just plans at this stage. As we move forward, we will follow a test-and-learn model to ensure we are maximizing return on capital opportunity through this program. Fifth, global expansion of our footprint. We will continue to grow the business, anchored in strategic planning and operational execution and successfully develop the Dave & Buster's brand and Main Event brands in new heights domestically and globally. Our team has already made meaningful progress on all five of these points and is laser focused on continuing this progress in 2023. We look forward to sharing more details with you during our virtual Investor Day on May 16. So in closing, we are extremely excited about the future of this organization. We have two industry-leading brands in Dave & Buster's and Main Event. These brands have exceptional business models, strong assets and are led by a talented and passionate group of operators. We have a clear line of sight on the strategic opportunities ahead for this business and a world-class management team with a proven track record of superior execution. We continue to believe there is tremendous upside potential for this company and our stakeholders, and we are working diligently to realize that potential. So with that, let me turn the call over to Mike for a review of our fourth quarter and fiscal year results. Mike?