Shailesh Baidwan
Management
Yes, we absolutely are trying to strike a balance, in fact, what we have managed and seen as a deliberate effort on our part, is making sure that the customers where it's high engagement banking, see a growth in both the customers and all the balances over there, which is where we get a lot of rich information on the customers, and these are customers who, for certain periods of time -- positive balances, but also over a period of time, need access to credit. And by virtue of seeing the transaction behavior, we are able to score them and provide them with Maya Credit and that piece has worked really well. What we did see was that we had balances in our personal loans product, which was a time deposit-equivalent product. And in that, we had some customers with high balances because of the interest rate. What we have done is we are reworking that product. And as a result of that, we have seen some reduction in the balances on that product. So if you look at our performance quarter-on-quarter, the number of customers that we have in Maya Bank has actually gone up, but the number of -- the amount of deposit balance has actually stayed pretty much flat, but that's helped us. And the second is, of course, growing the loan book. At this stage, as I mentioned, we have disbursed over ₱16 million - ₱16 billion of loan. These are largely short tenure loans. So as a result, of course, our outstanding loan book is modest. But as we expand into longer tenure rules, as I mentioned, personal loans, SME loans, we will also start seeing our loan-to-deposit ratio go up. So we've had a deliberate strategy of making sure that we're growing the number of customers that we have. We are getting the transaction behavior and payment behaviors, which is helping us. And that helps us with high engagement banking, but we're very conscious of making sure that we're not -- at this stage, getting encumbered with high balance deposits at high interest rates, and that's what we have pretty much worked on over the course of the last couple of quarters and we continue to refine that.