Alan Trefler
Analyst · Steve Koenig with Wedbush Securities. Please proceed with your question
In terms of our results, I think we had a solid first half. The first half non-GAAP license and card revenue grew 18% year-over-year to about a $159 million. And the first half non-GAAP total revenue grew 17% to a $369 million [ph]. We have seen some anxiety from certain clients, we regarding Brexit and other elements of global uncertainty or some value loss and currency. It's too early to know what it might mean to the broader business impact, but would be watchful and we don’t anticipate more than a modest impact either short term or long term. Now, regarding our strategy, we'll continue to execute on our strategy of delivering strategic applications for customer engagement, on top of the world's leading platform for digital transformation and we thought to see a large number of organizations were choosing our strategic customer engagement apps, seen the business outcomes they can achieve from combining insight, action and the power to evolve in how we approve customer experience and save money. We think leading organizations in governments adopt Pega as a platform even beyond the apps to drive new initiatives and we are also pleased or talk a regular bit about our initiatives to broaden our market through digital marketing and to our expansion to the Global 3000. To recall the key elements that Pega does, we provide our clients with the unique ability to rapidly deliver strategic advantage in the areas of marketing, sales automation and customer service, to build their own applications on our platform, we'll complement the existing technology to digitally transform with a leverage partner developed apps. And with the only architecture that really facilitates our clients moving seamlessly back and forth among our Pega cloud, our clients own private cloud or traditional long terms. As we talked about in the past we're focused on four major initiatives, two was your product oriented and two which you go to market. From a product perspective, we're continuing to deepen the capabilities of our engagement apps in marketing, sales automation and customer service to make our solutions of greater value to our buyers and the speed of implementation, increased ease of use and the support faster sales. Once again, this quarter we gained important recognition for our leadership in customer relationship management. This May, we were listed as a leader in the Gartner Magic Quadrant for the CRM Customer Engagement. I heard of Microsoft who work when ASAP. And it's one of the top three sought leaders in the CRM industry. To quote from that report, "The Gartner reports that Pega has quote the best cost of value rating of any solution assess the vendors in the leader's quadrant." "And parallel ability to handle complex cases." "Stronger stability in and receiving the higher scores from reference customers for modelling and predicting customer's behavior and for communicating the next best action to agents." Furthermore, the strength of our out-of-the-box marketing application which saw when we were named a strong performer in Forrester cross-channel campaign management wave. It lists us as leading in what they call new time interaction management. A critical requirement that brings the insight to the moment of truth when an agent is dealing with a customer or a customer is themselves engaging with the system. We feel that no other provider is able to provide their up clients with a single unified platform to support complete end-to-end customer experience the way that we can. We'll with some announcement that PegaWORLD was seeing tremendous excitement from our clients and partners with the customer decision hub which we highlighted there, which offers the ability to unify insight and intelligence across marketing, sales, and customer service application. We're seeing a lot more momentum from other organizations interested in partnering to add value to their own offering to our applications. For example, we're pleased about the collaboration we have with Phillips, announced in June to improve patient care, to connect the devices, cloud and analytics. The new partnership built on an existing client relationship we have with Phillips that rise with the intersection of IoT Internet of Things and care management. Today when somebody contacts the Phillips lifeline, either with a question or because someone has fallen, so their machine automatically calls, they're contacting a Pega software system. We're working with Phillips to connect Pega Care Management application which does specialties, functions, in the area of optimizing population health with Philips HealthSuite Cloud platform. Because it's going to enable care teams to better leverage connected devices and outdated a personalized care, increased in adherence, improve health outcomes and lower costs. We also announced an important partnership with Merkle, a state of the art performance marketing agency, which are earlier this year had bought a Comet, a Pega centered integrator focused on customer engagement implement and managed services. This partnership will enable businesses to connect advertising and marketing in and across the customer channels into the paid channel. To be able to drive more personalized relevant and timely customer experience whatever the customer engages with that client. With unified first party data from our customer engagement apps which are collecting what's happening in real time on our sites and drive some though the decision hub to be able to support improvements to service across every channel. Also on the product side, we continue to enhance Pega 7, our unified model driven platform with a focus on mobile analytics and cloud. Pega 7 is the foundation on which one applications are built, a critical competitive differentiator and a platform for digital transformation. For example, we launched the enhanced Pega exchange, a curated online market place for applications add on components and useful utility. This expansion provides business uses and developers with access to over 90 apps and reusable components. From our partners, from Pega itself and from the broader software delivery community. These can really help enhance Pega Solutions, easier and faster. It include software from company such as Bosch, Ubers and dock your time and we will continue to actively expand this with new partners and generated content we get from users. As you likely recall, we acquired open stance this past April and are really pleased with how we want to gather the Pega technology and the Pega marketing with this leading provider of robotic automation and workforce intelligence software. We show the integration Pega 7 that opens Pega robotics, so a PegaWORLD. Well down the path to installing this at clients. The additional of Ken's management and auditing controls to the robotic software add significant value to the clients just in robotics. And adding robotics o this usual Pega platform means that we can now get into any system, API or not and provide power and automation. Now, from a billion market perspective, we've been actually working to improve how people think about our products. We've introduced a new site called design.pega.com which is a design platform that provides a resource for Pega user experience design and really helps up the standard to how people should crate state-of-the-art and forward-looking systems. Check it out. And we're actively supporting the move to digital buying, coupled with awareness marketing to bring prospects and clients to our digital platform. This program's continue to go on an interest and we're being able to leverage terrific new content from PegaWORLD based on client keynotes, breakout session. I hope you check them out, both to excite people, we have come to our side and they help people tour side. We're going to continue to use our cloud based trials of Pega 7 express in campaign to drive interest registrations. We're also investing in broader market coverage within enterprise accounts. We see a lot of momentum this year in the public sector around the world, it's such a terrific place for case management and for service affiance. This includes a recent winds of companies, organizations, like HMRC, Her Majesties revenue and customs in the UK which now has over 30,000 users. As well as the justice, commerce, treasury and veterans of fair department in the US. And a number of division of the Australian government as well. But one of the most notable winds this quarter is with the US centers. Its early days but we would like to highlight the process that got us to where we are and why we are so confident about our ability to drive excellence into even sophisticated and important programs. The census bureau has a really incredible task in terms of up as till designated by the US constitution, counting everyone in the US but more than doing that every 10 years, there is also a place where data is routinely collected for all sorts of other government agencies. And then they really wanted to come up with a true state of the out of approach to both handle the upcoming censuses and do the work that lies between. To ensure the decision was effective and objective and resulted in the best technology, they actually engaged Carnegie Mellon Software Engineering Institute, and they published a 122 page document about the process they went through and how they made the selection. It is actually the most rigorous and responsible selection that I have ever seen. Their initial market research started with formal responses from 29 software vendors and they didn't just be white papers, they actually studied what they provided. They then down selected to five vendors from whom they actually bought software. Brought in house and used it. They then down selected to two finalist each of which was given 90 days to deliver an actual system and to make sure that the competition was most intense, they competed those two against their whole in house development team. At the end of it, Pega came out clearly victorious. They said that they had 98% of what they needed out of the box with Pega. That Pega has the superior mobile capabilities. That Pega has the models of the architecture that would give them the flexibility. And that Pega would enable them to deliver this more reliably and at a more reasonable cost and with the greater ability to change. Exactly the message proven at scale. Very very exciting and an example of something we can do and I think other governmental agencies and I would invite others to take a look at this document, it's really terrific. We have also seen great momentum in a number of other targeted industries. For example in health care we are really being able to show that we can actively influence the cost structure and the service structure of our clients. Two simple examples would be Express Scripts which recently extended the relationship with us and CareFirst using Pega 7to drive health care plans processing efficiency for the federal employee's health plan. Our manufacturing business has also been doing extremely well. We have Toyota now running Pega 7 on the cloud to automate and improve quality compliance management and accountability from their hundreds of third party suppliers. And FedEx using our open stand technology to support first call resolution by more than 5000 agents. On the technology space, Siemens continuing to drive digital transformation across all their business lines in the globe. And our corporate market team which is from my point of view that exciting new set of staff we brought on little over year ago continues to do well and brought to us firms we never would have historically sought. Companies like Nielsen where the AICPA accountants successfully sold and being delivered by the corporate market team. So, I am pleased from the selling perspective we have really got our business system that is working and that makes a lot of sense and that can do everything from the extremely large design win deals like we would do at census to things that are going live in 90 days powered by Pega cloud and by our out-of-the-box application. Very much from the past that we described when we said we wanted to do embark on the strategy a year and half ago. I would like to take few moments and just talk about PegaWORLD. It was the highlight of Q2 and this year didn't disappoint. Biggest in our history about 35,00 attendees and it's a terrific venue for building businesses, business opportunity sorting sell cycles and importantly connecting our clients, prospects and partners together which makes them all much more efficient. We significantly increased the size of our technology resilience and was busy throughout the conference but especially with the robotics booth, where the lines were consistently long, waiting to see the demo. We showed some of the IoT technology with an actual bringing an actual corvette on the floor to show clients how Pega is able to make decisions manage complications like warranty clients and even drive personalized marketing campaigns by leveraging the data from the vehicle, city, and road sensors as well as real time weather information. We have excellent presentation from companies like CSAA, the California AAA, CISCO, GE Healthcare, Orange Business Services, Spirit, UnitedHealthcare and Zira [ph] and over the last six weeks we have seen clients really beginning to apply the lessons from PegaWORLD. We are seeing clients who're being able to take back stories and messages and are thinking and talking differently about how they want to drive digital transformation. How they want to break down application and channel silence. Integrate customer data and deliver a great customer experience and operational excellence. Glad to see so many that attended and have come back to us and are deeply engaged with us now. So, Vegas turned out to be a terrific venue. And we will back there for PegaWORLD 2017 and I hope you will join us there. So, in summary, a good first half. Pleased with the continued progress to position Pega as the leader who filled the gaps for customer engagement and the platforms for digital transformation. We are positive about how our software perceive and leverage in the marketplace and we continue to be confident in our competitive differentiation and our long term growth opportunities and initiatives. To provide more color on the financial let me turn it over to Ken.