Jeff Ludwig
Analyst · Goldman Sachs. Please proceed with your question.
Yes, happy to. Thanks for the question, Paul. Obviously, a unique environment right now with the COVID pandemics that, well, I guess fortunately, none of us have been through before. Clearly, as you've seen, as we highlighted, and I know many others have highlighted, the amount of direct access to customers have changed significantly. And ultimately, we're trying to pivot and adjust the field force to adapt to that new environment, which, I wish I had a crystal ball, but is likely to go on at least for several additional months here. So what we've really tried to do, Paul, in this situation is to pivot quickly to remote or virtual interactions with customers. There are still some live interactions going on, and we think about this as a very local or regional decision. And where localities or regions open up, we will pivot back to as much as we can live interactions. Given that that has not happened a lot, we've significantly increased non-face-to-face interactions, increased peer-to-peer programs, and ultimately, tried to maintain a strong share voice through phone, video, Zoom, etcetera. And so, we're all adapting to that, and we feel pretty good about our ability to compete in that environment, but we will continue to evolve as best we can. We are also being very diligent and smart with our head counts, and we're making sure that our teams are right sized, and as a role or position opens up, we evaluate that very closely and decide whether or not we're going to fill currently or whether we want to fill in the future. So we're being very smart with the utilization of resources given this time as well.