Good afternoon, and welcome to the Pitney Bowes First Quarter 2012 Earnings Results Conference Call. [Operator Instructions] Today's call is also being recorded. If you have any objections, you may disconnect your lines at this time. I would now like to introduce your speaker for today's call, Mr. Murray Martin, Chairman, President and Chief Executive Officer; Mr. Michael Monahan, Vice Executive President and Chief Financial Officer; and Mr. Charles McBride, Vice President, Investor Relations. Mr. McBride will now begin the call with the Safe Harbor overview.

Thank you. Included in this presentation are forward-looking statements about our expected future business and financial performance. Forward-looking statements involve risks and uncertainties that could cause actual results to be materially different from our projections. More information about these risks and uncertainties can be found in our 2011 Form 10-K annual report and other reports filed with the SEC that are located on our website at www.pb.com by clicking on Our Company and Investor Relations. Please keep in mind that we do not undertake any obligation to update any forward-looking statements as a result of new information or developments. Now our Chairman, President and Chief Executive Officer, Murray Martin, will start with an overview of the quarter. Murray?

Thanks, Charlie. Good morning, and thanks -- or good afternoon, and thanks for joining us. I'll start by sharing some thoughts on our business. Mike will follow with details on our first quarter results. And then I'll discuss our outlook for 2012. After that, we'll take your questions. Our financial results and business developments during the quarter point to the progress that we're making against our long-term goals as well as some near-term stabilization in parts of our business. The benefits from our previous actions to improve productivity and reduce costs enabled us to increase our EBIT margins in 4 of our 7 business segments, which in turn enabled us to grow our overall EBIT despite a decline in revenue. Although the total revenue was down during the quarter, we did also have growth on a constant-currency basis in 4 of our 7 business segments. Additionally, there were several other positive factors in our SMB business. We had improving trends for equipment sales, and this was led by our Connect+ digital mailing system, in lieu of lease extensions and improved customer retention rates. We also continue to move forward with our long-term strategies to enhance value. During the quarter, we reached several key milestones in the areas of software and digital solutions that marked our progress in expanding our value proposition beyond physical mail. We're pleased to note that at the end of the quarter, we signed a multi-year agreement with Facebook to offer global geocoding, reverse geocoding and other location intelligence applications and data for integration into Facebook's applications and services. Our best-of-breed technology will provide Facebook developers and ultimately their users high-performance, high-precision location processing across desktops, laptops, tablets and mobile platforms. This is a great example of the kinds of solutions we are developing to help our…

Thank you, Murray. Our revenue for the quarter was $1.3 billion, a decline of 4% excluding the impact of currency. As Murray noted on a constant-currency basis, revenue benefited from growth in 4 of our 7 business segments, which includes International Mailing, Software, Mail Services and Marketing Services. However, while SMB equipment sales comparisons improved year-over-year, there continued to be declines in the SMB recording revenue streams. Also revenue was adversely impacted by weakness in the Production Mail and Management Services businesses. I want to note that there was also a one-time $10 million reduction in revenue this quarter due to an adjustment to a deferred revenue accrual. Excluding this adjustment, rental revenue declined 6% year-over-year and financing revenue declined less than 8%. Breaking down our revenue for the quarter between U.S. and non-U.S. operations, U.S. revenue declined by 4%. Outside the U.S., revenue declined by about 7% on a reported basis and about 5% excluding the impact of currency. Non-U.S. operations represented 31% of our total revenue. Adjusted earnings before interest and taxes was $211 million this quarter and excludes the impact from the sale of leveraged lease assets in Canada. The adjusted EBIT margin this quarter was 16.8%, which was an increase of 90 basis points versus the prior year. EBIT margin benefited from favorable margin trends in a majority of our business segments this quarter. Turning to selling, general and administrative, or SG&A, expenses, it declined by more than $15 million when compared with the prior year. SG&A continues to benefit from previous non-going productivity initiatives as well as improved credit experience. On a segment basis, EBIT margins this quarter improved year-over-year in 4 of our 7 business segments. The North American Mailing segment improved its year-over-year EBIT margin for the seventh consecutive quarter, and our Software,…

Thanks, Mike. We're updating our 2012 annual guidance for GAAP earnings per diluted share from continuing operations to reflect the net tax benefits realized in the first quarter and the net benefit from the first quarter sale of leveraged lease assets in Canada. We now expect to GAAP earnings per diluted share from continuing operations to be in the range of $2.22 to $2.42. This includes $0.11 per share of net tax benefits and a $0.06 per share benefit from the sale of leveraged lease assets in Canada. Excluding these 2 items, adjusted earnings per diluted share from continuing operations for 2012 are expected to be in the range of $2.05 to $2.25. We still expect revenue excluding the impacts of currency to be in the range of 2% growth to a decline of 2% as compared to 2011. We also still expect free cash flow to be in the range of $700 million to $800 million. Keep in mind that all of our guidance reflects a postal and an economic environment that is not expected to improve nor deteriorate significantly for the rest of the calendar year. Our growth strategies are based on continuing to increase the value of our core mailing offerings while developing a range of offerings that help our customers manage across physical, digital and hybrid communications channels. During the quarter, we made progress on both fronts, and we are excited about the opportunities ahead to do even more. So thank you, and now let's have your questions.

[Operator Instructions] And our first question comes from Ananda Baruah with Brean Murray. Ananda Baruah - Brean Murray, Carret & Co., LLC, Research Division: I guess, Murray and Mike, the first thing is given your sort of revenue results for the March quarter and some of the trends in Enterprise, I guess, can you talk about the confidence for your sort of maintaining the revenue guidance for the year, the revenue guidance range? Then I have a follow-up.

Sure. As we look at what we have across the year, we see our revenue improving as we move out into the year. We did have some significant negatives in the first quarter on delayed purchases, and we would expect some recovery on that later in the year. Ananda Baruah - Brean Murray, Carret & Co., LLC, Research Division: I guess you're referring probably, Murray, to equipment sales. What -- can you just give us some...

Yes, production mail in particular was where we saw the largest weakness. We had the large ticket deferrals. We didn't really see anything there in lost business. It was really more of deferral, and it sort of reminds us of a number of years ago we had that and then it came back afterwards. So we're seeing some sectors, you see in Europe with the situation there, that there are delays and then some delays again in the financial services sector in the U.S. Ananda Baruah - Brean Murray, Carret & Co., LLC, Research Division: Got it. And are there other sort of, I guess, signals from your customers that they're expecting to kind of get back to doing business in the second half of the year. Is this pausing now for cautionary reasons? Or are we just -- is it sort of just saying we're hoping like normal seasonal patterns kind of hold in the second half?

We're seeing them looking at how they'll manage their structure during the year. And then we have Drupa, which is going on now, which is what stimulates a lot of effect. That's the big show in the production mail and print section, where all the customers go. So a lot will hold back until then, so that they can see everything that's new and exciting out there. And so we'll be showing them how the integration of all our new technology goes into the play. So we expect positive outcomes from that, although, of course, with a large ticket, it does have a little lag on the install side. But that's what gives us some confidence that we will be inside that range. Ananda Baruah - Brean Murray, Carret & Co., LLC, Research Division: Got it. And then just one on the OpEx, if I could. The OpEx, you're actually a little bit better on OpEx dollars this quarter than I have modeled. But you spoke to sort of pulling investments forward in a number of areas beginning this quarter. How should we think about -- I guess, there are things balancing out. Can you give us some sense of how the incremental OpEx dollars might be spread? And then the last one, actually, is, was there an outstanding -- was there a Drupa expense that was material that will go away starting the September quarter as well?

Sure. It's Mike. Just in response to that, what we noted was, yes, we do need to accelerate some investments because of the opportunities that have presented us. Obviously, Australia is a good example, with Volly up one. But what we're doing is enhancing some of the Strategic Transformation efforts we had underway to generate benefits. We may not get a perfect matching in the second quarter between those investments and savings, but we certainly think for the full year, there should be no net impact of the investments because of the additional savings on opportunities that we have. With respect to Drupa, it's an expensive show to attend but not one that we see as material to our overall operating expenses. Ananda Baruah - Brean Murray, Carret & Co., LLC, Research Division: Got it. So I know you don't give quarterly guidance so I just want to kind of push around on that just a little bit, if I could, because you're talking about increasing the OpEx but maybe not seeing some revenue till the back half of the year. I mean, I guess what that would suggest, Mike, is that we should expect OpEx probably as a percent of revenue to go up and, if we're sort of modeling flattish revenue, sort of assuming streets in the ballpark on revenue, then that could actually suggest, all things equal, that you might see EPS actually decline a couple of pennies or so in the June quarter. Is that logical thinking?

I mean, OpEx is always driven in large part by the revenue relationship, right. So our focus is on continuing to manage the costs down and, obviously, balance that with the investments we have to make.

And our next question comes from Shannon Cross, Cross Research.

Following up on Drupa, I was at your booth over there, and clearly you were highlighting a lot of the new stuff that you actually had at the pre-Drupa event as well. I'm just curious, but do you think you had any of the so-called Drupa effect in your numbers this quarter? Or do you think it was more sort of economy driven on the Production Mail side?

I think it was probably 50/50. There are some deals that do hang until Drupa, but then certainly, the instability in the market in Europe had an effect on us. And some of the financial services in the U.S. I think held up somewhat as well. But -- so I'd say it was a mix. I wouldn't put it all on Drupa, so I'd say half economic and half Drupa.

Okay. And then I wanted to talk a little bit about the improved sales trends in your SMB businesses with Connect+ and all of that. You talked about the improved customer retention rates. I'm just curious as to sort of if you're doing things differently that are driving more sales or if it's actually indicative of maybe a little bit of a turn in terms of the health of the SMB market.

Sure. There are several things that we're doing on that front. One is we talked about the pbSmart products and the opportunity to bundle together those products with our traditional products, and we've seen that have a positive effect on customer retention when we enhance the overall value proposition by providing them both our digital and traditional physical products. The other is particularly at the high end of the marketplace, we focused on placing more new equipment. In fact our lease extensions are down about a quarter versus the prior year, about 25% versus the prior year. And we've seen increased placement of the Connect+ new machines. And so that plus some of the channel actions we're taking to both do our traditional direct selling, adding more telemarketing capability, as well as adding some dealer capacity in the U.S, I think are all part of helping that overall improvement in the sales rate.

Okay. And then, Mike, I had a question on your CapEx. You noted CapEx, was that related to Volly or where was that planned?

No, actually -- yes, the majority of the CapEx, almost all of it was related to rental assets. And about half of that was in the DMT business in Europe, and the other half was metering assets.

And is there a reason why rentals are sort of relatively a lot stronger? Is it a different sales proposition that is...

The Production Mail one is a little bit unusual. It was a large multiyear deal. The rental assets related to meters are consistent with more placement of new equipment.

Okay. And then my last question, sorry, I've got about 4 in here. But can you talk to us a little bit about the magnitude of the investment that you're talking in terms of the increase in Volly? And then if we can assume we'll start to see revenue from Volly once you launch, whether it's later this year or early next year, is it sort of the revenue will start, albeit probably pretty small, but will start coming through sort of immediately upon launch?

Yes, I would say the best way to look at it, if you recall, when we gave the annual guidance, we said we expected Volly to cost us an additional $0.05 to $0.10 versus the prior year. And we will probably tend more towards the higher end of that equation than the lower end. We're also investing in e-commerce in terms of building out that capability more broadly. So those are the 2 primary areas where we would see the increase investment. And then we mentioned that we're launching a new web-connected metering product more towards the lower end of our product line in the second quarter. So there's some additional launch costs associated with that.

And then revenue will start when Volly kicks in, I assume?

Yes, Volly is going to be a build on revenue, something like the Australia deal, where it's more of a licensing arrangement, will be a multi-year revenue stream. Volly in the U.S. would build as we bring in consumers, then you have them enable bills to be delivered digitally. So that will be a slower build. I would not anticipate that to be a meaningful revenue contributor in 2012.

And our next question comes from Chris Whitmore, Deutsche Bank.

I wanted to follow-up on the Volly question and specifically around the revenue model. Can you give us a sense -- it sounds like you're using 2 different revenue models here, a licensing model and a price per click kind of model driven by the consumer. Can you talk through the revenue model and how you expect that to play out as it builds?

Yes, there really are 2 models. So in the case of Australia, it's more of a technology -- providing technology and services, so more of a contractual based revenue stream. In the case of the U.S. model, where we would provide the consumer application to the consumer for free and then really have a model where we would earn revenue from the billing statement providers based on how many bills and statements we have provided. We're in the early stages of really flushing out that full business model because there are obviously a number of different avenues and different ways you can take, and part of it is learning from our customers the best way to work with them to both engage them, as well as to have a long-term revenue stream from it. But I think it's fair to say that it would be more oriented towards a click model.

So if we think about the $0.05 to $0.10 of investment in Volly, is that going to be back-end loaded because I would imagine you need to do a lot of brand building around the Volly site to raise consumer awareness to drive the clicks to your site. Should we be thinking that as an expense that will build from here, or are you at a run rate now?

No, I would say that it's fair to say that it's going to be a little bit more back-end loaded. I don't want to overemphasize that, but there certainly would be more of an expense when you get to the launch phase. Part of the model we're looking at is how we work with our partners to market this into a user base to be able to get the greatest take rate on it and the greatest consumer adoption.

Okay. And just to change gears a little bit here. I wanted to get a sense as to what the renewal cycle or your lease cycles look like over the next 2 to 3 quarters and come back to the revenue guidance one more time. Does the lease cycle or the renewal cycle give you some confidence around the acceleration you anticipate in the business? How much of the acceleration is built around the core mail meter business? And is that driven by a more favorable renewal cycle?

I would say the overall business model is really a combination of a number of businesses performing. We have the Mail Services business, which is coming off the year that it was challenged by the fire in Dallas. We have the Software business, which we believe has good growth opportunities and showed positive growth in the first quarter. And then we have opportunity, certainly, in the Global Mailing business in terms of introducing Connect+ into new markets like Germany and France. In the U.S., I would say it's more around the actions we're taking to drive more new equipment placements versus lease extensions, broadening of our channel opportunities and looking at bringing some new products to market, like the low-end mailing product, as well as continuing to drive penetration in our SendSuite Live shipping product.

And can you give us some color as to what you expect on the recurring elements? Presumably those would have to improve from a rate of change standpoint pretty dramatically from here to get to down 2%.

As you know, those don't move quickly because you're working off a fairly large base. We've been seeing improvement in the rental and financing run rates in both Europe and the U.S. If you adjust for the one-time adjustment I had mention, that will be a slow progression. We would expect that the first thing that would drive it is equipment sales, software sales. Those types of things are going to have more of an immediate impact on the revenue growth rate.

And last one for me, I wanted to ask about the materiality of the Facebook deal. Was that a similar type of licensing deal? Is that a one-time access to technology deal or is that a recurring element? And how material is it?

It's a good-sized software deal in terms of the types of deals that we get. It does have a recurring element to it. We're not really able to talk about a lot of the details beyond that.

Our next question comes from Hale Holden of Barclays.

I had just 3 quick ones. Can you tell us the exact term debt that you took out or that you bought back in?

It was actually $150 million of debt related to our International operations. It was actually a Canadian, Nova Scotia related debt.

And I guess my second question is the decision to buy that debt back in versus repurchasing your shares at 9% sort of gross yields, just wondering how that math worked or...

Sure. That debt was maturing this year, so we decided to just fund it with commercial paper in the first quarter.

Okay. And my last question is on Volly. Can you sort of highlight how you're going to get consumers to or convince consumers to use the service? Most of the studies we've seen suggest that consumers only trust banks or well-created financial institutions with money decisions. And Pitney Bowes doesn't really have a commercial -- consumer brand, and Volly certainly doesn't have a consumer brand. So I was wondering how you attract critical mass to it?

Sure. The key driver is the brands who are providing the bills and statements and encouraging consumers to participate. And we felt it's very important that those brands play a part in validating Volly with the customers with their consumers and encouraging them because there's a value proposition both for them as well as for the consumers themselves to have a point of aggregation of their bills, statements and other account information.

I mean, is there any chance you could get the billers to start charging for bills or to force people go to Volly? Because otherwise, it looks like there are a lot of mobile wallets getting launched into the market. And my understanding of Volly isn't -- I'm a wallet sort of digital trends [ph] but...

Right. A lot of what the bill pay sites or bank sites are about is payment, and what we're really about here is the presentment component of that, the storage, the management of it, along with the facilitation of payments. So many different billers have tried different ways of encouraging, analyzing consumers and that. The most successful is when it's a good experience and part of the reason consumers don't adopt presentment as much as they do payment is the fact that it splinters the experience into many different requirements for the consumer to go to different places. The concept behind Volly is to aggregate that, integrate it and make it easy with single sign-on to manage multiple bills and statements.

Okay. And then my final question is, can you sort of talk about the quarterly cadence of renewals and where we are on lease renewals kind of off your 2010 and 2011 base?

Yes, we are about 25% lower in lease renewals in the first quarter this year than we were last year. We would expect based on the marketing programs that we have in place that on a year-over-year basis, we would continue to see lease extensions via a smaller part of our overall placements.

Our next question comes from Steve Seer [ph], Money Management. [ph]

Yes, I was wondering, do you envision any more pension contributions this year?

I would not expect that. No.

Okay. Can you tell us how much of the $950 million of cash at 3/31 was held overseas versus domestically?

Yes, I believe it's about $550 million of the cash is overseas.

And then related to that, I'm just curious how much of a consideration the location of the cash is in terms of your debt refinancing considerations for the debt that is due later this year?

Obviously, there's a cost associated with repatriating the cash. We have some domestic cash on hand. We have access to commercial paper and obviously, we could go to the debt markets as well. So we're looking at the combination of those 3 things to judge the best solution for the maturing debt.

And our next question comes from Eric Holtz [ph], FO Capital.

A question for you on the insurance receipts that you had in the first quarter. And you called that out in the Mail Services segment. I just wonder if you could quantify how much of that was.

It was about $7 million in the quarter.

Okay. And so is that included in your adjusted EBIT figure of $211 million, I think it was?

Yes.

Okay. So that to assume, that's just the last of the proceeds that we'll see from that, so that's kind of one-time and done on a go forward basis?

We've actually received funds over the years, over the course of the years. There may be some small remaining amount outstanding. Obviously, we're working with the insurance companies to finalize that.

Okay. And the $12 million lease sales in Canada, that gain, is that included in the adjusted EBIT? And if so kind of what segment is that falling?

No, it's not included.

Okay. Okay. And then on the free cash for guidance [ph] [indiscernible], have you broken out how that especially breaks down between domestic and international?

No, we generally don't break that out, but it's going to be driven more by the domestic side.

And our next question comes from Chris Orski, Bow Street.

Just a quick question. Actually, I'd just missed the figure. What was the one-time or the reimbursement in the Mail Services segment this quarter?

That was about $7 million. Obviously, we've incurred costs since last February all along related to the fire itself, the cleanup, the rebuild and replacement of the facility, and that's part of the proceeds that we've received over the last year or so.

Got it. And so -- and then just thinking about sort of the bridge year-over-year, I mean do you have a breakdown of how much of the growth in EBIT was related to just growth in the business versus cost cuts?

We generally don't break that out in that way.

[Operator Instructions] And we have a question from Dan Glave [ph], Apollo.

I just want to follow up on Hale's question. Is it possible to help us think about if we look at your meter installed base today, what percentage of the current installed base has been extended over the past 2 years versus new equipment? Because I assume most of your contracts came up over the last 2 years. Just trying to get a sense of that, and if you can help us any more on the cadence of when the extensions actually happened, that would be great.

Sure. Over the last couple of years, our lease extensions have represented generally in the neighborhood of 20% to 25% of the placements. We've, as I've said, in the first quarter, seen that ratio come down by about a quarter.

Okay. So if we look at equipment sales, what percentage of equipment sales over the last, I guess, 8 quarters, have been running through the Small Business segments? There were the...

We don't break that out specifically. The only 2 items in equipment sales would be Production Mail and the Global Small business. The Global Small business piece is the lion share of the equipment sales.

Okay. Is it more than 75% or about 75%?

We would have to double check on that.

And we do have a follow-up from Ananda Baruah, Brean Murray. Ananda Baruah - Brean Murray, Carret & Co., LLC, Research Division: Mike, just wanted to just get a clarification. I guess just by my count, it looks like the equipment sales margins went up this quarter to 56%, I believe, gross margins, 56% from I think 53%. Is that correct? And if so, can you just kind of walk through the reasons? Is that the lease extension, kind of the lease extensions, their lag, kind of fewer lease extensions out there?

Your calculation is correct. And it's a combination of the mix of business and the mailing business relative to the Production Mail business, as well as overall improvement in the margins given the focus on costs that we've had in the business. Ananda Baruah - Brean Murray, Carret & Co., LLC, Research Division: So from a trend perspective, I mean, is that something I would -- it sounds like that's something we should at least expect to hold at these levels. I mean, if you get to production...

Yes. Keep in mind, if you get a significant pickup in the Production Mail, that will have an impact on that margin to some extent. Our focus is on a business-by-business basis. In this case, it's a combination of improved margin in the Mailing business and the mix between production and mailing. Ananda Baruah - Brean Murray, Carret & Co., LLC, Research Division: Got it. And then just the last one for me. I calculated the non-GAAP tax rate is about 28%. Is that in the ballpark, and then what should we think of sort of the non-GAAP tax rate as being kind of 30% going forward?

We look at the tax rate as being about 33% if you take the tax benefit and the impact of the leverage lease out. So right in line with our annual guidance.

And at this time, there are no questions.

Thank you. The first quarter characterized -- was really characterized by near-term and long-term progress. We made near-term progress as some parts of our business stabilized. We grew revenue on a constant-currency basis in 4 of 7 business segments. We increased our EBIT margins in 4 of 7 business segments and grew our overall EBIT. SMB business had improvements in equipment sales trends and customer retention rates. We saw several key milestones that marked our progress for longer-term growth and value creation, including deals like the Facebook multi-year agreement, the partnership with Australia Post and in the U.S., it was Volly. We continue to sign-up large third-party mailers and are on track for our consumer launch in the fourth quarter. As we also mentioned, we will launch a new cloud-based metering solution for small business and are partnering with others to extend our e-commerce capabilities. So we're focusing on executing our strategies and expanding our productivity initiative. We are, therefore, excited about the opportunities ahead. Thank you for your participation today, and we look forward to talking to you in the near future.

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