Alexandre Magnani
Analyst · Bank of America
Thank you, Ricardo. Hello, everyone. In this section, we'll break down the performance of our business units for the fourth quarter of 2024. But before we start diving deep into the quarterly results, it's important to outline our strategy and how we do what we do. On Slide 7, you can see that our disciplined strategy execution is key to achieve the results we have been delivering. This strategy is built from our purpose, which is to facilitate the financial lives of businesses and individuals and aligned with our strengths and DNA as reflected in our strategic goals. On the next slide, we will bring a recap on how we build our company for the long term. We offer a fully integrated ecosystem combining payments and banking with a complete set of products and features that provides unique experience to our customers. We have been able to increase client transactionality and monetization by capturing larger share of wallet and customer principality. Moving on to the next slide. We reached 33.2 million clients in 2024, adding 2.1 million clients in the last 12 months. We ended the quarter serving 17.8 million active clients, led by the strong growth in the banking business, especially among individuals backed by a robust banking platform and product offering. We were also successful in retaining our LTV client base due to our solid value proposition. As seen in previous quarters, the overall reduction in active merchants comes mainly from the nano merchant reduction. It is crucial to note that SMB active merchant base increased 11% year-over-year. Now let's take a closer look at payments on Slide 10. Here, we show that our merchant acquiring business keeps growing faster than the industry with solid growth registered in all segments. TPV reached BRL 146 billion in Q4 '24, growing 28% year-over-year with TPV per merchant growing 33% on a yearly basis. We experienced substantial growth in all segments, attributable to our relentless focus on growth and profitability. Due to the current interest rate hiking cycle in Brazil, we have implemented a strategic repricing approach since the early Q4 '24, in addition to our focus on merchants with higher cross-selling potential. We believe that early start on executing repricing was key to partially mitigate the impact from higher interest rate and also contributed to manage the impact on our product mix. PIX has also contributed to increase the penetration and accretive gross profit. Looking further by segments, MSMB TPV grew 21% year-over-year, reaching BRL 96 million in the fourth quarter of 2024. This expansion of our core segment is mainly due to the increased productivity in our hubs. In the LMEC segment, comprising larger retail merchants, e-commerce and cross-border clients, we recorded a 45% TPV growth compared to Q4 '23, reaching BRL 50 billion in volume. This growth was exceptionally strong in cards-not-present transactions, allowing us to expand market presence beyond POS. In addition, PAGS International has been an important growth vertical, focusing on profitable digital goods segments and payout opportunities through the PagBank accounts. Moving on to the banking business on Slide 11. Our strategy to deliver a seamless experience by integrated payments, banking and value-added service across multiple interfaces, significantly enhanced our customer engagement. As a result, we reached BRL 93 billion in PagBank cashing composed by PIX P2P, wire transfers, boletos and invoice collection into the PagBank accounts. Cash-in per Active Client, an important indicator of our client engagement, grew 35% year-over-year, reaching BRL 5,400 per client. The evolution of our engagement metrics is shown on the bottom left graph, which demonstrates the increasing usage of our app, as seen by the success in fostering transactionality through bill payments and PIX and the penetration of our investments and insurance products across our customer base. On Slide 12, we show our strong deposit performance and cost of funding reduction. Total deposits were up 31%, reaching BRL 36.1 billion. This increase occurs despite the ongoing initiatives to reduce cost of funding. In the current interest rate environment, minimizing funding costs becomes a paramount to secure profitability. The APY for total deposits decreased by 400 basis points compared to Q4 '23 as a result of our strategic efforts to lower average cost of funding, such as adjusting the remuneration and duration of our deposits as well as diversifying our funding source. APY for checking accounts reflect those efforts, reaching 47% of the CDI this quarter, which has helped to reduce our total cost of deposits to 90% of the CDI. Our deposits are primarily utilized to fund prepayments to merchants and our loan book. As of December, our loan to total funding ratio, which measures our total funding against our expanded credit portfolio, stood at 113%. This represents a decrease compared to last year attributed to the significant operational TPV growth in our acquiring business. On Slide 13, we highlight that our credit portfolio has been growing steadily despite the current scenario. This quarter, our total credit portfolio reached BRL 3.4 billion, a 36% year-over-year increase led by the origination of secured products, which represents 85% of our book loan. We have been able to expand our portfolio gradually in a sustainable way focusing on low-risk products. These products promote financial inclusion, education and provide important finance lines to our clients. When we consider the financial operations related to the prepayment to merchants, facilitated by our instant settlement feature on the acquiring side, our expanded credit portfolio exceeds BRL 48 billion, a 46% increase over the past 12 months. Our NPL90, on the bottom right of the slide, demonstrates the improvements on our set quality in the last 12 months, moving from 3.2% to 2.3% in the period, which is significantly below the market average. Now I turn to over to Artur for the financial highlights of the fourth quarter of 2024. Artur, please?