Mark J. Barrenechea
Analyst
Blair, so structurally, our changes -- so I'm going to start my comments on the direct side of what we're doing, okay? On the direct side, because we want to end up with 4 channels, 4 major onramps to growth: direct, partner, telesales and Internet-based selling. On the direct side, structurally and leadership-wise, we're complete. And by the end of this quarter, by the end of December, we should be on our -- expanding 20% the e-program, complete with the onboarding of that. And that's not far away at all, right? I mean that's basically 45, 60 days away. That expanding the sales force by 20% will be complete by the end of December. As we've been onboarding folks, they've been getting trained, and getting more productive. It takes us about 2 quarters to get everyone fully productive and contributing. So structurally, comp plans, organizationally, the changes are pretty well complete on the direct side. We have some hiring to complete over the next 1 to 2 months. So this is really about just letting the change settle in, and letting them start to execute. And that change has pretty well so -- even positive change, necessary change, is still change. So that change has, in my view, significantly settled in. We have some more AE hiring to do. Structurally, we're done. We put our partner program in place, which is additive to our direct business. We formed a worldwide partner group at the beginning of the quarter, and we're off and running. And over the next 6 months, we will build out a telesales organization. We'll be adding 40 folks for the telesales organization, and this is not in support of an AE, these are the accounts that we can't get to through our named account model, can't get to through our partner program, but we want to get to the rest of our installed base cost effectively, either through a telephone or through the Internet or through our website and the telesales team will be leading that.