Mark J. Barrenechea
Analyst · Paul Steep with Scotia Capital
Yes, I think this will start to get into the cadence of the business almost right away actually. So let me spend a little time on that I talked about optimized selling and sort of separating growth and sustaining value. Now on the direct -- on how to we go to market on the direct side, there's certainly some coverage gaps that I'd like to see balanced. And the planning for that and the adjustment for that, we're not going to wait for a long time to do, U.S. commercial, U.S. public sector. I look at the New York Tri-State area, Japan, India as areas that are deserving more coverage, either direct or indirect. I'm evaluating the channel, our indirect business. And at this segment, we obviously have our technology partners as SAP, Oracle, Microsoft. We have business transformation partners like Accenture and Deloitte. There are others to add there. In EMEA, ATOS Origin, T-Systems, others to add there. In the U.S., Raytheon and Northrop, but there's a good list of top 6 FSIs that we'd like our channel team to start opening some doors with. And then APJ, we're just starting on a channel with the Tata, TCS, Wipro and Infosys, as well as Mitsubishi in Japan. So when I talk about the optimized selling model, it's really kind of picking higher value areas that we'd like to be in and balancing our investments and starting to elevate the channel in our ecosystem. And on separating the growth for sustaining value, I'd like our sales organization really to major in the majors. And majoring the majors is focused on license growth, but the customer service organization to major on sustaining value. And as we sort of start to separate that gradually, that gives the sales force more focus. These are opportunity to train SCs, easier ability for SCs to understand the core product and hopefully increase our win rate.