Leonard Fluxman
Analyst · Stifel. Please go ahead
Thank you, Allison. Good morning, and welcome to OneSpaWorld's fourth quarter and fiscal year 2022 results conference call. I'm very pleased to report an outstanding finish to an excellent year of growth. The fourth quarter saw our highest quarterly revenue, income from operations and adjusted EBITDA delivery in our history. These results clearly demonstrate that the strategies we implemented during the pandemic have not only led to our successful return to normal service, but importantly, raised our capabilities to deliver even greater levels of performance in the future. I'm proud of our team as their combined efforts executed a stellar return to service that included placing over 5,000 staff onboard cruise ships, embarking on 6,661 voyages, conducting 1,115 management visits to Ships in Port, operating 48 destination resort health and wellness centers and continuing to provide innovation in our products and services. All of this contributed to our achievement of double-digit increases across key operating metrics. Our fourth quarter and fiscal 2022 results once again attest to our company's unique positioning and capabilities as the pre-eminent operator of health and wellness centers at sea and on land, which drives extraordinary value for our cruise line and resort partners. Turning to the highlights of the quarter, total revenues were $168.9 million, increasing 97% from $85.7 million in the fourth quarter of 2021. This growth reflects contributions from health and wellness centers that reopened on 177 ships that resumed operations compared to 118 ships at year end last year and the contribution from 48 destination resorts bars that were open and operating as of December 31. Income from operations increased $14.7 million to $10.7 million compared to a loss from operations of $4 million in the fourth quarter of 2021 and adjusted EBITDA was $20.7 million, an improvement of $15.9 million from adjusted EBITDA of $4.8 million in the fourth quarter of 2021. For the year, total revenues increased 279% to $546.3 million compared to $144 million in fiscal year 2021. Income from operations increased $67.2 million to $15.1 million compared to a loss from operations of $52 million in fiscal year 2021. Adjusted EBITDA increased $69.3 million to $50.4 million compared to negative $18.9 million in fiscal year 2021. Unlevered after-tax free cash flow increased to $45.1 million compared to negative $22 million in fiscal year 2021, and we ended the quarter with total liquidity of $53.3 million. Our flawless return to service continued. The fourth quarter saw us commence service on board two new ship builds. At quarter end, we had health and wellness centers onboard 179 ships, of which 177 had resumed voyages as of quarter end. This compares to 172 ships that resume voyages at the end of the third quarter of 2022 and versus 118 ships that resume voyages by the end of Q4 2021. We continue to see record demand by cruise ship guests for our services. While load factors onboard cruise ships remained below historical and 2019 levels, we were very pleased to see continued high demand for our services. Key operating metrics during the fourth quarter of 2022 compared favorably with our fourth quarter 2019 performance, the most recent comparable period of normalized operations. Average guest spend and revenue per staff per day were up double-digits compared to Q4 2019. In addition, pre-booking as a percentage of service, revenue, service frequency per guest and guest penetration also compared favorably to the fourth quarter of 2019. These improved operating metrics were driven by the continued innovation in our offering and focus on staff training. In Q4 '22 versus Q4 '21 metrics also compared favorably, for example, average weekly revenue per ship rose 9.6% from Q4 2021 and revenue per ship, per staff, per day increased 13.5% from Q4 2021. In addition, average weekly revenue per resort rose 16% from Q4 of 2021. It's incredible to consider that just one year ago, we're in the midst of Omicron. Ships were still returning to service by cruise line services and load factors were below 60%. We are eager for load factors to return to a more normalized level, which our cruise line partners expect by the end of spring. This will allow us to increasingly showcase our even more attractive business model to passengers. As such, we continue to prepare for this by leveraging our unique capabilities, including our core competency of recruiting and training. In the fourth quarter, we on-boarded 1,068 staff members and by the end of the quarter, we had 3,566 cruise ship personnel on vessels for actual and expected voyages, and this figure is expected to grow to 3,663 employees by the end of Q1 2023. Our priorities in 2023 are focused on capturing highly visible new ship growth with current cruise line partners, which most recently was demonstrated by a new agreement with Norwegian Cruise Line Holdings through 2029, covering 29 ships currently sailing and eight new ships anticipated to come into service during the term of the agreement. Additionally, we expanded our contract with Marella, adding two new ships in Q4 and now operate health and wellness centers on their entire fleet. Second, increasing guest spend, spa capacity utilization and retail revenues. We expect to accomplish this as we continue to launch higher value services, including pain management and recovery technology, expand the adoption of dynamic pricing by cruise line partners and grow pre-booking and pre-payment appointments, which yield a 30% lift in revenue versus services booked onboard. Notwithstanding certain economic headwinds, our positive performance has continued in the first quarter of fiscal 2023, reflecting our outstanding guest service and product offerings, buoyed by the heightened consumer demand for hospitality travel experiences. With our full fleet of cruise ships finally sailing and 10 new builds commencing voyages this year, we expect fiscal 2023 to be another year of accomplishment and increasing value for OneSpaWorld shareholders. With that, I'll turn the call over to Stephen, who will comment on our fourth quarter and fiscal year 2022 results. Stephen?