Dennis Okhuijsen
Analyst · Andrew Lee of Goldman Sachs. Your line is open
Thanks Dexter. Slide six sets out our plan for Altice in Europe, and the operational and financial turnarounds in France and Portugal under the leadership of the new local management teams is at the core of our strategy. We have empowered new management teams to implement the Altice model with the upper side of Altice founder Patrick Drahi, these teams in France and Portugal are very energized and very motivated based on the changes that they have already been able to effectuate since November. We have intensified our focus on improving customer service to drive better subscriber KPIs. And we are already seeing progress here. We will continue to invest in best-in-class infrastructure in line with Altice’s Europe position as number one or number two operator in each market. And we plan to monetize our content investments through various PayTV models and grow advertising revenue further. And lastly, we have a clear plan to further strengthen our long-term balance sheet position in 2018, as we execute on our non-core asset disposal, which are on track. Moving to slide seven, you can see Altice NV financials pre and post-split of Altice USA. As you can see for Altice NV pre-split, cash flow growth in 2017 has been driven by strong Altice USA performance. If you recall, after the split, Altice Europe will be structured in three distinct operating units with new parameters consistent with what we presented in January, increasing accountability and further transparency. Details of these new reporting parameters compared to the old parameters are in the appendix of this presentation, but to summarize the three units in Europe are Altice France, that now includes SFR Telecom, SFR Media, French Overseas Territories and the support services units. Altice International now includes Mayo in Portugal, Hope in Israel, Dominican Republic Teach and the associated support service units integrated in their respective markets. And lastly, Altice TV includes the Altice content division, major sports rights and other premium content rights. And lastly, the new parameters exclude the international wholesale business, which we are selling, and the disposed asset Green in Switzerland. In terms of financials, for Europe post-split, for the full year in 2017 revenue of €14.7 billion and operating free cash flow of €2.5 billion were relatively stable prior to 2016 as we sustained investments in infrastructure and contents to drive further growth. On slide eight, we set out our strategy for France. We are very clear on what we need to be done to return Altice France to growth with a new management team tasked to fully implement the Altice model. Core to the strategy is reducing churn, which will allow us to grow our customer base as we do not have any issue though volume of sales we have in France. Instead of more than price increases which aggravated churn previously, we are now monetizing content by upselling premium subscribers with new bundled structures that we have introduced. We are already seeing a decent success of our gross additions paying more for this premium content bundles. And we will maintain our investments into the best network quality and coverage for fixed and mobile services. Following greater operational focus, we have already started seeing substantial improvements to key customer metrics that we track, some of which we have summarized on the right side of this slide. For example, we have significantly taken down our pre-insulation churn by more than 10 percentage points by improving various processes including enforcing SLAs on our support surface suppliers more strictly. We’ve also made significant progress in terms of incident monitory, also maintaining our detection processes allowing us to fix any issues much faster, notifying our customers where appropriate. As a result, churn has come down from a peak of mid 20s in both fixed and mobile, but we have scope to do much better. This will result in better KPI trends, starting already in the first quarter. Moving to slide nine and the financials on the new parameter for France. Revenue declined slightly to €10.8 billion in 2017 and I will go through the components of this in a moment. EBITDA grew just over 2% to €4.2 billion with margins expanding almost three percentage points reflecting cost savings being realized from the voluntarily plan, which is now complete. Operating free cash flow reached €1.9 billion in 2017 with 7% year-over-year with CapEx at peak levels at €2.4 billion. This amount of cash flow makes Altice the strong second largest player in France allowing the company to sustain higher investments in upgrading networks and providing premium content services than the smaller players in the market. After the term, reorganization and the creation of the new separate Altice TV subsidiary, about €300 million of pay-TV concert expense will remain in France in 2018, including the minimum content payment being made to Altice TV. Slide 10 breaks down the components of Altice France revenue trends. On the new parameter, total Altice France revenue declined minus 1.6% year-over-year in 2017 and minus 4.5% in Q4. On the old parameter as Dexter said, the 5.4% decline in Q4 is better than the 7% we guided in early January, mostly with better momentum on the subscriber side and better wholesale revenue expected, as we close the quarter. I will go through some more of the details for each segment in the following slides, but on a high level, Q4 was impacted by drags on B2B and low margin wholesale and equipment revenue declines. B2B revenue declined 10.5% in Q4 2017. Impact is buyback book price reductions in the first half of 2017. But following changes to the B2B management team and pricing strategy, the underlying order book now has improved, which is expected to support and improve B2B revenue trend later in 2018. Slide 11 shows Altice is leading the market in terms of network upgrades, which is being consistently recognized by independent third-parties. SFR now covers 95% of the population with 4G services. And for the second year in a row, the ANFR confirmed SFR was the operator activating the largest number of new 4G sites, as you can see on the left. On the right, you can see SFR reinforced its leadership for high-speed broadband services in France, reaching nearly 11 million fiber homes passed at the end of 2017 with 550,000 additional homes passed in Q4, including 302,000 new FTTH homes passed, which is the fastest ever quarterly deployment of FTTH. Slide 12 focuses on our B2C mobile postpaid trends. The left-hand side of this slide shows we added 80,000 new postpaid customers in Q4, which is the best quarterly performance in two years and the fifth straight quarter of growth. This is a significant improvement compared to the 33,000 net additions in the same quarter last year, supported by our network improvements. Our postpaid ARPU decreased slightly year-over-year to €25.3. Mobile B2C service revenue slightly declined in Q4 minus 1% with our improved customer trends, partly offsetting the decline in ARPU. Total mobile B2C revenue declined minus 2.9%, which as I mentioned before was negatively impacted by the decline in load margin equipment’s revenue. On slide 13, we show SFR’s B2C fixed business trends. We had the best fiber net adds in two years, thanks to improved processes, more attractive offers, and our new retention policies reaching 69,000 net adds in Q4. The DSL trend is in line with prior quarters. As I said before, our churn is still too high for both our fiber and DSL customer bases in Q4. But as we are going to each issue one by one with much greater attention to detail, we are already seeing significant improvements. Our ARPU slightly declined year-over-year to €36.5, but remember our fiber product is being sold at a premium to our DSL product, by increasing our fiber base, we are both saving on unbundling fees and supporting ARPU growth. And finally, we are now upselling new customers through our new premium content packages is another support for ARPU. Slide 14 illustrates how NextRadioTV has had a record year in terms of financials, growing revenue 25% and EBITDA almost 50% in 2017. This growth has been supported by the highest audience share growth in free to air in France, supporting higher exercising revenue. This includes record audience share for the top TV shows on BFMTV, including the first round Presidential election debates, which had 28% national audience share, making it the number one watch channel at this time. You can see in the chart our three main channels have grown their combined market share on an annual basis to 6% in 2017, compared to about 2% five years ago. Over the same period, our largest peers have been losing market share. NextRadioTV has been a great acquisition for the company, and we remain excited about the prospects to increase audience share and revenue further. On slide 15, we show our newly formed Altice TV division. This is division separate from the rest of Altice Europe where we bring all our premium content rights and businesses into one group with its own P&L. The main purpose is to maximize on the decision of these content rights through flexible models. Altice France has transfers contracts and assets through Altice TV, and is now a new wholesale customer of Altice TV entering into a revenue sharing contract with a minimum guarantee payment, which is significantly lower if Altice France has to continue to pay a 100% of the cost of the rights by itself. Altice France is still distributing premium TV content to its customers, including SFR Sports and Altice studio channels, but these are now being upsold to new customers rather than build, build automatically into triple-play offers. Remember, as part of the new wholesale contract, Altice France will pay €300 million break fee in 2018 to Altice TV. And in addition, the business is funded by a €275 million of proceeds from the Altice USA cash dividend. So this division is properly capitalized even without any further wholesale contracts. There is a large existing pool of revenue and gross margin in the French market for premium TV, and we have not got anything near our fair market share of this yet considering the rights we will have online from this year onward. This will include an extension of OTT distribution of our channels as well. Moving to Portugal, on slide 16, our strategy here is clear and very consistent with France. The new management team focuses on driving rapid operational improvements. We are the leading fiber operator in Portugal, and well on track for our target to extend FTTH coverage nationwide. Our competitors are having to follow us now by widening fiber coverage as this is really the best technology. We also have the number one mobile network and we are making further investments here to improve the quality of our service. Altice Labs continues to support new innovations, including the launch of new entertainment platform called Sofia and Media Capital will support our expansion into the media segments in a very similar way to NextRadioTV in France and we remain committed to go through the regulatory process here. Slide 17 breaks down the components of Altice Portugal revenue trend, on the new perimeter total Altice Portugal revenue declined minus 1% year-over-year in 2017 and minus 1.8% in Q4. On the old perimeter, revenue declined minus 2.7% in 2017 and minus 5.2% in Q4. So you can see selling the international wholesale business will reduce some of the volatility in revenue performance here. Total B2C revenue declined 5.9% in Q4 due to the prior fixed customer losses and because we did not repeat the rate event which has happened in Q4 2016. Given the churn we saw from this last rate event, we are being much more cautious with our pricing strategy focusing right now more on reducing churn and improving our subscriber momentum. As we speak, our renewed operational focus is delivering lower churn and better KPI momentum already. B2B revenues returned to growth in the fourth quarter plus 0.7% since we continue to retain top corporate customers go in SMB and SOHO segments and seeing strong growth in ICT and cloud services, although this is at the lower margin lower margin than some of the legacy fixed revenue we are losing. And lastly, growth in the Other segments is driven by Altice Labs, offsetting decline in wholesale revenue. Slide 18, you can see how our mobile network investments is supporting growth in our mobile postpaid customer base with 33,000 net additions in Q4 2017 compared to losses last year. We continued to expand our 4G coverage as well investing into Single-RAN and two carrier aggregation technology to further improve network quality. On slide 19, on the right side, you can see we continue to roll-out fiber at an accelerated pace, now reaching over 4 million homes passed. As we have extended our addressable market here, we saw the highest number of fiber net additions ever in the fourth quarter 43,000. This was helped by the launch of the 1 gigabit broadband speed in September. As we are now no longer have a competitive disadvantage in any area we have been able to reduce churn to the lowest levels ever by the end of 2017 and the churn is now well below 10%. This has supported the return to fixed customer growth with 6,000 unique customer adds in the fourth quarter, which is the best performance in the last five years. And finally, this has also allowed MEO to capture over 60% of the total TV market net additions, establishing leadership here again for the first time in four years. Slide 20 is a brief overview of our latest innovation in Portugal, a new entertainment platform called Sofia launched earlier this week. This month, we are upgrading all existing customer video experience with a new user interface organized by content rather than channels. This includes seemingless integration of linear and non-linear content, where the personalized recommendation engine, which is using a highly sophisticated artificial intelligence and self-learning unit. We are branding this device, Sofia as it is associated with an AI powered humanoid Sofia, who is also supporting our marketing campaign. We’ve also introduced a new state-of-the-art wireless video set-top box for all fiber customers. This has a cloud-based DVR, Port A and since its wireless connecting over Wi-Fi to the customers broadband routers installation is much easier and cost effective. Lastly, we are deploying a new digital customer experience, including self-care capabilities for customers to manage their own service offerings. This includes easy to use all applications that should mean customers don’t need to contact call centers as much going forward. On slide 21, I just wanted to give a quick update on the excellent performance of our latest acquisition, Teads, a leading digital video advertising business. This is the fastest growing asset in Altice, sitting in Altice International with revenues of 50% and EBITDA doubling in 2017. Recall, the company can now leverage data from Altice telecom businesses to deliver people-based targeting, including set-top viewing, data information, enriched by customer data, allowing us to track buying behavior. This allows Teads to charge premium prices and generate premium prices and generate higher advertising revenues. So this is another great acquisition for the group and we remain very excited about the opportunity to grow this business further. Now I will hand back to Dexter to run over a summary of Altice USA performance.