William Febbo
Analyst · B. Riley Securities
Thank you Greg. Good afternoon, everyone. Thanks for joining us today. We are record numbers which is which is great and everyone's welcome. I'd like to begin once again expressing our gratitude for the countless healthcare professionals across the country, who have continued frankly to work tirelessly and selflessly in battling the pandemic and keeping us all safe. And who are now leading the charge in administrating the vaccine to the most vulnerable and those on the front lines as they work their way to the general population. Over the past year, the pandemic has clearly accelerated the shift towards digital health by both physicians and patients, and especially for physicians looking to keep their operations going and adapt to the new widespread challenge of delayed treatments. According to recent study done by the American Medical Association, nearly 90% of doctors in the U.S. some significant advantage in using digital tools to engage with and treat patients. Moreover, over half of physicians in the study, say they're looking for more access to clinically relevant data, and workflow improvements at the point-of-care where they're treating their patients. If there is any silver lining around the pandemic, it would be how the compelling and important benefits from the adoption of telehealth, and especially the digital health solutions, like we provide have been accelerated by at least five to 10 years. As one of the first major movers in the point-of-care of digital health space, we've been able to reap the benefit of this industry transformation, as well as be a leader in setting the highest standards for reaching physicians and patients in a way which supports decision making around care. This includes delivering the most innovative solutions that better support patients and healthcare providers with affordability, access and adherence. While the shift is already well underway before the pandemic, as evidenced by growth over the last few years, we are now witnessing an even more astonishing acceleration towards digital solutions. And this has transformed a vastly expanded our total addressable market. In fact, in Q4, we more than doubled our top line while generating positive GAAP net income. And this was largely a result of a strong organic revenue growth. We see this combination of organic growth and innovation for solutions will drive us forward in 2021 and beyond. We also practice what we preach. That is, we have continued to drive our own internal digital transformation as a company. Earlier last year, we restructured our organization to align with what McKinsey refers to as the digital factory or DF model. This model has been shown to bring products to market faster, do more with existing resources, and create a dramatically reimagined experience for clients. It can also reduce tech development costs by a third, and most importantly, attract the great talent required to compete in a digital world and boy did that pay off last year. Powered by our own digital transformation, we successfully broadened our platform to encompass more solutions that enabled doctors to garner access to important information for their patients at point-of-care. We are now at the right place at the right time, facilitating critical and timely communication between life science companies, physicians and patients. Our results also reflect how we have made great strides with innovation during the pandemic and particularly with the launch of TelaRep, our new virtual communication solution. This cloud based solution enables providers to reach the right pharma contact from within their EHR work flow with just one click, helping clear the communication gap created by limited face-to-face interaction due to COVID. In fact, last December PM360 Magazine recognized TelaRep as one of the most innovative solutions for Life Sciences, very proud of that. In addition to existing solutions in the platform, we are now leveraging real world data to deliver real time information at the point-of-care with our new AI-powered real-world evidence solution. Our sophisticated proprietary algorithms that power the solution also enable us to derive additional revenue from our existing network. Over the last year, we've continued to shift our business model toward enterprise level engagements with recurring revenue streams by leveraging the trust we built with our clients over the last several years. Client renewal rates at the end of 2020 reached an all-time high, all the while adding 60 new brands to our platform. We've also found that we can help to digitally commercialize new products for pharma at a time with face-to-face sales are virtually impossible. That is no visiting reps, industry conferences or in-person presentations. This supports an ever expanding available market and tremendous growth opportunities. Our solutions are now providing essential communication pathways for pharma to connect with physicians and patients through the patient journey with a focus on affordability, access and adherence. Our digital health footprint continues to expand with more pharma clients on boarding onto our platform and we are working relentlessly to steward health data in ways that can effectively yield better outcomes for all the stakeholders, and especially for the millions of patients who are connected to us. Now before I go further, I'd like to turn the call over to our CFO, Doug Baker, who will walk us through the financial details for the fourth quarter and year. Doug?