Good afternoon, and welcome to the Oportun Third Quarter 2020 Earnings Conference Call. [Operator Instructions] Please note, this event is being recorded. I would now like to turn the conference over to Nils Erdmann, Vice President of Investor Relations. Please go ahead.

Thanks, and good afternoon, everyone. Joining me today to discuss Oportun's third quarter 2020 results are Raul Vazquez, Chief Executive Officer; and Jonathan Coblentz, Chief Financial Officer and Chief Administrative Officer. Before we get started, let me remind you that some of the remarks made today will include forward-looking statements. Actual results may differ materially from those contemplated or implied by these forward-looking statements, particularly given the uncertainties caused by the COVID-19 pandemic, and we caution you not to place undue reliance on these forward-looking statements. A more detailed discussion of the risk factors that could cause these results to differ materially are set forth in our earnings press release and in our filings with the Securities and Exchange Commission under the caption Risk Factors, including our most recent quarterly report on Form 10-Q and our annual report on Form 10-K. Any forward-looking statements that we make on this call are based on assumptions as of today, and we undertake no obligation to update these statements as a result of new information or future events. Also on today's call, we will present both GAAP and non-GAAP financial measures, which we believe can be useful measures for period-to-period comparisons of our core business and which will provide useful information to investors regarding our financial condition and results of operation. A reconciliation of non-GAAP to GAAP measures is included in our earnings press release, our third quarter 2020 financial supplement and the appendix section of the third quarter 2020 earnings presentation, all of which are available on the Investor Relations website at investor.oportun.com. In addition, this call is being webcast and an archived version will be available after the call on the Investor Relations portion of our website. With that, I will now turn the call over to Raul.

Thank you, Nils, and thank you to everyone on the webcast and phone line for joining us this afternoon. I would like to start by highlighting our solid third quarter results, as evidenced by our quarter-over-quarter originations growth, our credit performance, our ability to access the capital markets to fund our growth and our positive adjusted EPS. While the environment continues to be dynamic, we believe we have adapted and identified a path to steady and sensible growth. During the third quarter, we grew aggregate originations 92% quarter-over-quarter. We generated $137 million of total revenue and $4.2 million of adjusted net income or $0.15 of adjusted EPS. Our managed principal balance at end of period was $1.84 billion. I am very pleased to share with you that at the end of October, our managed principal balance was $1.83 billion, largely in line with September, so we believe we have reached an inflection point where we will resume growing our receivables and revenue. Our credit performance continues to demonstrate the superior capabilities of our risk engine, particularly through this period of economic uncertainty. Our annualized net charge-off rate for the third quarter was 10.4%, which was lower than our second quarter rate of 10.6%. We saw our net charge-off rate further improve at the end of October to 8.9%, a 10 basis point improvement month-over-month. Our favorable charge-off trend was driven by decreasing 30-plus day delinquencies and fewer customers in deferral status. At the end of October, delinquencies were at 3.6%, about 30 basis points below last year's level. Jonathan will share additional credit details as well as our third quarter financials. But before that, I'd like to talk about our deliberate progress towards returning to growth. You may recall that prior to the pandemic, I outlined our 5 strategic drivers…

Thanks, Raul, and hello, everyone. In addition to GAAP, we also evaluate our performance based on fair value pro forma results, which we believe present a more consistent view of the underlying trends of the business. Unless I state otherwise, all of the metrics that I will now share with you will be on a fair value pro forma basis for the purposes of comparison to prior year periods. A full list of definitions and reconciliations can be found in our earnings materials. As Raul mentioned a moment ago, we experienced steady improvement throughout the third quarter that continues into the current quarter. Aggregate originations in the third quarter were $302.4 million, nearly twice the level of our second quarter originations. We are also tracking our progress in returning to our 2019 level of originations, and our third quarter originations were up to 56% of last year's. In September, our originations improved to 67% of last year's, and in October, this improvement continued as we saw aggregate originations for the month increase to $133.6 million, 69% of last year's. As the overall economic environment has gradually improved, we have cautiously increased our credit decisioning. We remain thoughtful and deliberate in our execution of such changes. Given the encouraging indications we experienced throughout the third quarter and into October, we believe we are well positioned for further improvements, assuming the economy continues to improve. Total revenue for the third quarter was $136.8 million, down 11% relative to the prior year period. The decrease was primarily due to lower interest income during the period which was $128.7 million, down 7% year-over-year. This was due to a 3% decrease in average daily principal balance and a decrease in portfolio yield to 32%. Noninterest income, which includes cash gain on sale from our whole…

I want to thank all of Oportun's employees for their efforts throughout the past year. Their actions and responses have been nothing short of fantastic, and I continue to be grateful for their commitment and dedication. Thank you all for your time, and now we welcome your questions and comments. Operator?

[Operator Instructions] And the first question comes from Sanjay Sakhrani of KBW.

I guess, 2 questions on future originations. As far as the rollout of auto to personal loan customers, can you maybe frame the opportunity here? Because I know some of your competitors did this in the past and it became a meaningful part of their portfolio. Maybe you could speak to the economic impacts and the trade-offs between credit and higher loan average sizes, et cetera, and sort of the economic returns. And then secondly, on the MetaBank deal, how quickly can you roll out personal loans to other geographies? And does Meta keep any of the loan?

Sanjay, it's Raul. So I'll start with your question about auto and personal loans. So what we're going to do in the next few weeks is for customers who are eligible, they will, in essence, get a side-by-side offer. They'll be offered an unsecured personal loan and then they'll be also offered a secured loan or a personal loan secured by an auto. So it's a little early, we think, right now to talk about the economic impact, but I'll give you a sense of certainly what we expect. We would expect the average loan size to be larger. We would expect losses to be lower because of the fact that they are secured by the car. And to your point, we've seen this playbook run well by others. So we're bullish really about what this can represent over the next few years for our business as we continue to roll it out and continue to optimize product market fit. So let me pause there and see if you have any follow-up questions on that piece.

So you're saying the ROAs are the same when you net it all out?

I think it's a little early for us to really give you a sense of what that's going to look like. So far, we have about $4 million of auto loans so it's still really small relative to the size of our portfolio. And as a consequence, we don't really have a sense yet of what the steady-state ROAs or ROEs are going to look like for that product. But as we make more progress, we'll give updates to you and to others.

Okay. Great. And then on Meta?

Sure. So on MetaBank, we're really excited about the fact that we're now going to have a chance to offer our products across the nation. We do think we'll be able to offer to over 30 additional states relative to our footprint today. So our plan is going to be to get all of the new states up as quickly as possible, starting in the middle of next year, and we would hope to finish that initial rollout by early 2022.

Okay. And just a final question on credit quality. Obviously, the trend seems quite positive. But I'm just trying to think through how you guys are planning for the lack of stimulus. I know Raul, you spoke last quarter maybe to the fact that many of your customers were impacted very early in the pandemic and many might have actually been reemployed as the reopenings occurred. How do you feel about the setup right here?

We actually feel really good about the setup. So I think to your point, Sanjay, if you were to look at Page #10 of our earnings deck, what you would see is the percentage of customers who are not delinquent, right, that very top row of 0 days delinquent is now, as of the end of October, up to 91.3%, so it's the highest number of all the numbers that we've listed there in terms of prior periods. Early delinquencies look good, too. First payment defaults continue to look good so that's giving us confidence to go ahead and increase approval rates, which is part of what's driving originations. And the delinquency numbers themselves look good. So we think we're well positioned now to return to growth. And you saw that not only in the 92% quarter-over-quarter growth in origination but the fact that the October and September portfolio size is now stable. So we feel like we've turned the corner and we can get back to growth now.

The next question comes from John Hecht of Jefferies.

The first question, Jonathan, just you mentioned, I think you had $2.8 million of incremental charge-offs. I think if I recall, that's tied to kind of just, I guess, late-stage delinquency buckets that were originated on around when the pandemic started and you've just been -- you've given with guidance on those and I think you're cleaning through that. How much more of that is left? And how much did that affect either October charge-off levels or 3Q charge-off levels?

Sure, John. Thanks very much for the question. So first of all, I just wanted to clarify one point. For the quarter -- for the third quarter, we had $11.2 million of additional charge-offs, accelerated charge-offs. For the month of October, we had $2.8 million of accelerated charge-offs, so we had those 2 different numbers. Look, the reason for this is that what happens -- where this comes into play is a customer comes out of deferral and we're not able to make contact with them. And based on prior data we have, our models tell us that's highly, highly likely that they will not return to repayment and so we don't wait to 120 days to charge them off. So given that we're down to only 1% of the outstanding portfolio being in emergency hardship deferral, we expect that future levels to be lower than they were before. In terms of the impact on the loss rate, there's some puts and takes so we didn't give a specific number because some of the accelerated charge-offs that happened in the second quarter would have charged off normally in the third quarter. So there's that give and take. But clearly, the overall level of charge-offs is a higher number because we're recognizing these charge-offs to clear things out, as you said.

Okay. And the remaining bucket is much lower than it was a few months ago, okay. Second question, I mean, just thinking about your growth opportunities between the rollout of DolEx, now Meta, and then it just seems the ability to either cross-sell to a larger loan or really just take up your customers' loan size because if you look -- it looks like you, in the tightening phase, maybe brought down the average loan size. So you have a lot of opportunities and angles for growth. And then there's also some uncertainty out there in the world from a number of different factors right now. And I'm wondering, Raul, how do you balance that? There's got to be budgeting, capital outlays, partner expectations and so forth. How are you budgeting this, call it, broad set of opportunities with the uncertainties in the world? And how will you prioritize that?

I think that's a great question, John. So what we've done over the last 8 months, just given the uncertainties that existed is, we really tightened the belt. So we decided basically to reduce hiring to the hiring for strategic projects. We stopped growing the store base, especially in Q2. We reduced the spend on professional services and outside vendors. So we really decided, given the uncertainty, to be very cautious in terms of our expenses. And you heard us mention that in Q3, absent a legal settlement, our expenses actually would have been down 0.2% quarter-over-quarter versus last year when going from Q2 to Q3, our expenses grew 20%. So that just shows how disciplined we tried to be on the expense side. As you pointed out, we're really excited right now about the fact that we do have some growth opportunities. So we think the DolEx one is the one that's closest in. Then there's the MetaBank one that will start to take shape in the middle of next year. And then there's the progress that we're making in new products that is going to allow us to have additional growth beyond that. So the expenses that we are taking on right now are the expenses for the teams that are focused on DolEx, on MetaBank and then really funding the new products as they see -- that they hit their milestones and we start to see progress. So really deliberate expense control in the business that we have today and then additional budgeting for the strategic projects that you talked about.

Okay. That helps with the cadence of the rollout. And then final question just came to my mind. Jonathan, I mean, just thinking about -- you've had to write up your liabilities quite a bit because of interest rate fluctuations. I mean given where you've written them too now, and I guess, the really call it lack of downside for benchmark interest rates, is it a fair comment, say, the rate risk and the liabilities has been now contained because of what you've had to price in there? Is there anything else to think about there?

Yes. That's a great question, John. While I don't have a crystal ball with regard to markets, if you take a look at Page 15 of our earnings deck, where we have the explanation of net change in fair value, right, at the end of this quarter, the debt was worth 101.1%, and you go back a year ago in a strong normalized market, the debt was worth 101.4%, right? So we're very close to where we were just before the pandemic. So I would think that the amount of the debt can increase is certainly a lot less than it was from the prior quarter.

[Operator Instructions] And the next question will come from Rick Shane of JPMorgan.

I hope everybody is well. Just wanted to talk a little bit about expenses as we roll into the fourth quarter. There was an uptick in the third quarter in terms of operating expense. I'm assuming that, that's a function of reopening and restaffing branches. Curious as we move into what is your busiest season, and that's coincident presumably with further reopenings and restaffing, how we should think about that. And I do apologize if you addressed this. We're bouncing around on calls today.

No, that's quite all right. So in terms of expenses, the increase from Q2 to Q3, which is largely driven by an $8.8 million legal settlement, this was a case that we just decided with the Board that we wanted to put behind us when we looked at the expense related to continuing to try to litigate that. So we looked at the expense and management attention and decided that we were better off settling it. Absent those $8.8 million, Rick, expenses basically would have been flat compared to last year when they went up 20% quarter-over-quarter. As we look forward to Q4, you're right, there are some incremental locations that we've been able to open. These are co-locations. And as you've heard us describe in the past, we like co-locations because someone else is generating the traffic and it's a small footprint, so there is going to be some incremental staffing costs related to that. Probably the biggest increase in expenses from Q3 to Q4 is going to be marketing because now that we're starting to see the economy stabilize and given the great performance that we're seeing in first payment defaults and early delinquencies, we're really going to lean into the seasonal increase that we normally see as we go into Q4. So the marketing budget is going to go up in this quarter. That's probably going to be the biggest increase in expenses and then some incremental staffing related to the strategic projects that we talked about earlier.

This concludes our question-and-answer session. I would like to turn the conference back over to Raul Vazquez for any closing remarks.

I just want to thank everyone again for joining us on today's call, and we look forward to speaking with you again soon.

The conference has now concluded. Thank you for attending today's presentation, and you may now disconnect.