Dan Greenleaf
Analyst · Jefferies. Your line is open
Thanks, Kathryn. Good morning, everyone and thank you for joining us. This morning I will be providing an update on our fourth quarter performance as well as the progress we're making on the Company's turnaround plan. Jeff will then provide additional financial details and discuss our 2017 guidance. During the fourth quarter the BioScrip team made significant progress executing our turnaround plan. In the month since I began as BioScrip's President and CEO the team has been laser focused on positioning the Company for profitable growth, improving operational processes and driving cost synergies throughout the organization. These initial efforts are beginning to bear fruit with both fourth quarter revenue and adjusted EBITDA results topping our prior guidance. We're in the early stages of our 18- to 24-month turnaround plan, but I'm very pleased with the initiative, discipline and dedication of our team in this ongoing process and anticipate continued progress toward our goals going forward. During the fourth quarter the BioScrip team launched the core initiative to create a greater focus around the key priorities we have previously shared for improving the overall health of our organization. CORE is an acronym which represents our focus on identifying and executing strategies to accelerate BioScrip's core revenue growth, mix, drive operational efficiencies, improve revenue collections and increase employee effectiveness throughout the organization. I am confident that continued focus on the CORE initiative positions BioScrip for meaningful improvement in our financial performance while creating additional value for our shareholders, partners and patients. The first component of CORE, the C, stands for accelerating the growth rate of the most profitable segment of our portfolio, our core business. During the fourth quarter revenues associated with our core business accounted for 70% of our revenue mix, up from 65% in the third quarter of 2016 and increasing from 60% in the fourth quarter of 2015. Our ultimate goal remains increasing our core business to 85% of our overall revenue mix. We have identified multiple catalysts to accelerate the growth of our core business, including clinical liaison deployment, aligning incentives, training, rigorous measurement and transparent reporting to drive accountability. We remain confident by refocusing on the aspects of our business that deliver the greatest value to our patients, referral partners organization and shareholders will ultimately translate into above market or revenue growth. Additionally, we're actively evaluating potential strategic partnerships across the continuum of care to further augment the growth of our higher-margin core business and I will provide updates on these initiatives as they unfold. The second cornerstone of our CORE initiative, the O, is driving operational efficiencies throughout the organization. During the quarter we made significant progress implementing our single repeatable model, such as identifying and implementing operating cost reductions, executing upon synergies, effectuating supply chain rationalization, increasing nursing productivity, enhancing shipping utilization and improving patient on-boarding times. This model generates durable, scalable, competitive, healthy and sustainable improvements to BioScrip's cost structure. We now anticipate to realize an incremental $23 million to $25 million in cost structure improvements during the year, above and beyond the previous disclosed $17 million of cumulative Home Solutions cost synergies. We're excited about the significant progress throughout the organization and we will continue to look for additional operational improvements going forward. The third component of CORE, R, is improving the quality, rate, velocity of our revenue collections and enhancing our referral partner's experience. Ongoing initiatives to improve the effectiveness of our revenue collection efforts include increasing upfront collections and streamlining documentation processes, as well as driving our patient on-boarding times to under 30 minutes. We will leverage our revenue collection team to aggressively pursue accounts receivable with the goal of enhancing our free cash flow, lowering our bad debt expense and improving our operating results. Our net DSO ended the year at an industry leading 43 days. And through our revenue collections or initiatives we're targeting improvement in this metric going forward. Finally, our CORE focuses on, E, improving employee effectiveness and empowerment throughout the organization. To achieve this goal we significantly upgraded our leadership team and revamped our compensation structure to align with key sales of operational mixes. Our most important asset is our workforce of our 2,443 team mates. A component of our vision has become the destination of choice for patients, referral and vendor partners, manufacturers, payers and importantly our teammates. To that end we're committed to making sure we have the right people in the right seats regardless of their role in the organization. We're intent on institutionalizing training and ensuring our incentive plans are tied to keep performance metrics and empowering the team with the tools and resources necessary for success. We want our teammates to take ownership in our ongoing transformation and share in the rewards of building something extraordinary. As a key component of ensuring the right people are in the right seats, our leadership team completed a thorough evaluation of our workforce with the goal of streamlining job functions and identifying areas to rationalize and harmonize our workforce. Workforce reductions are never easy, but these difficult decisions were made to create a leaner, more effective and agile organization, positioning BioScrip to better execute on the opportunities that lie ahead. This effort led to a rationalization of 11% of our workforce since September of 2016. We'll continue to implement initiatives to drive productivity and effectiveness throughout our organization. Next I would like to discuss the Cures Act, the effect of this legislation and the next steps we've taken to mitigate the associate impact on the business. As most of you know, the Cures Act legislation went into effect on January 1, 2017. This legislation resulted in significant and immediate reduction in Medicare reimbursement rates on certain drugs while not providing any reimbursement for the administration of these drugs until 2021, leaving a four-year gap without reimbursement for such services. We estimate the impact of the Cures legislation to be $24 million to our 2017 EBITDA. We have and will continue to take several steps internally/externally to mitigate the unfavorable impact of this legislation on our business. With initiatives currently in place to offset $50 million of the estimated unfavorable EBITDA impact for the year, translating into a net unfavorable EBITDA impact of approximately $9 million in 2017. We're actively working with the National Home Infusion industry or NHIA, to propose an amendment to the Cures Act legislation to account for the infusion benefit and increase awareness of the negative implications this legislation has on patients relying on these life-saving therapies. Additionally, we're an active member of Keep My Infusion Care at Home, a newly established coalition of patients, caregivers, healthcare providers and related industry organizations. These lobbying and coalition efforts are increasing awareness with Congress and CMS on the unintended consequences of its Cures Act legislation on the home infusion industry and the critically ill patients relying on these home infusion treatments. This increased awareness is creating momentum behind our efforts, we're optimistic that these initiatives will lead to improved reimbursement for the clinical services component of our home infusions services ahead of the 2021 plan timeline. I will now provide an update on Home Solutions acquisition integration. As a reminder, we acquired the Home Solutions business in the third quarter of 2016, bolstering BioScrip's core infusion services business with the addition of this large home infusion provider. During the fourth quarter we successfully completed the integration of Home Solutions and, encouragingly, the Home Solutions cost synergies which we have identified are at the upper end of our initial expectations. We anticipate at least $17 million in cumulative cost synergies by the end of 2017. We continue to uncover opportunities to drive transformational change and unlock the value of BioScrip. The road will continue to be bumpy at times with the Cures example as an example of that. But we will continue to deliver on the things that are in our control. I am confident the earlier mission and goals we have set forth, namely our CORE initiative, put BioScrip on the path to optimize and accelerate growth, transform and architect the experience in the home, realize the untapped potential of the business and create significant value for our shareholders. The team will continue pushing forward with our turnaround plan and I look forward to updating you on our progress. I would like to now turn the call over to Jeff who will provide a more detailed review of financial results for the quarter as well as an update on our full-year 2017 financial guidance.