Brian Bair
Analyst · Goldman Sachs. Please go ahead
Thank you. I'm excited you could all join us today. This is our third earnings call since going public, and we keep building upon our track record of delivering exceptional results. Today, I will share details about our progress in 2022, future plans, and market trends. Mike will cover our first quarter 2022 financial results, and second quarter 2022 expectations. I will start with a few highlights before we dive into details. I'm proud to share that Q1 was our best quarter in Offerpad's history. We set a new company record with $41 million of net income in Q1. Our top-line revenue increased $1.1 billion year-over-year, and we reported positive adjusted EBITDA for the sixth consecutive quarter. Demand continues to grow for our products with 115% increase in request volume year-over-year. In the first quarter this year, companies faced labor challenges, supply constraints, rising interest rates and inflation, the housing industry saw Mortgage rate increase. And with all of this, we navigated effectively and achieved exceptional results. We continue to prove we can grow at a robust pace profitably. These accomplishments are possible because we built Offerpad to address the toughest pain point in real estate, the transaction. Finding an agent isn't hard, the transaction is. At Offerpad, instead of providing customers with a list of options for different companies, they can use to complete each part of their transaction, agents, renovation companies, mortgage companies, moving companies, [Indiscernible] companies, etc. We take care of all these things. Providing a list of options has been the norm. Completing the transaction for the customer on their timeline is what we do best. To facilitate the transaction with the most control and certainty allowing for the best customer experience, we own the assets at the core of the transaction. We own the home. Not only does this provide a seamless service for customers, but also limit Offerpad's exposure to underwriting risk by supporting a highly efficient logistics business. When we can control the majority of the transaction components, we can better control the timing and financial outcome. The power of owning the home also allows us to build a larger suite of high margin, low-risk services that logically attach and simplify the homeownership experience for the consumer even more. These qualities control the transaction and building out additional services directly support our ability to meet our long-term goals. We have a clear mission, disciplined strategy, vast expertise, and an abundant drive to re-imagine the real estate landscape. We are proud to lead this transformation by offering customers a simpler solution. To drill down to details for the first quarter, in Q1 we made meaningful progress in all three of our focus areas; market penetration, market expansion, and ancillary services. We added 600 new ZIP codes, increasing our service territory by nearly 15%. This includes 75 new ZIP codes in Austin, Texas, expanding that territory by 50%. And all three of our new California markets are up and running. Importantly, with each new market, we complete a post-launch review. Our culture values a continuous improvement mentality that encourages our team to keep learning, innovating, and building upon our existing strengths. We look for ways to enhance our internal processes, reduce risks, and optimize our core business tasks. We then incorporate our learnings into future launches. For example, when we entered California, we added a stock launch two weeks prior to our official opening date as the process improvement identified from prior experience. We employ experts with decades of experience who still push to learn and improve every day. That mentality fuels our ability to succeed. Looking forward, we plan to expand our services to five additional markets this year. We expect our next market launch in Fort Myers, Florida will be up and running during the second quarter. Our plans for the remainder of the year, include the expanding to Cincinnati, Ohio, Fort Wayne, Indiana, Fort Collins, Colorado, and Colorado springs, Colorado. Our growth is also visible in the expansion of our ancillary services. We're now licensed to provide Offerpad home loans in South Carolina in Ohio, bringing the service to a total of nine states. This growth in the service can also be measured by the increase of our loan volume. In the first quarter of 2022, our loan volume increased 29% compared to the fourth quarter of 2021. A key driver supporting our real estate logistics and growth is the innovative proprietary technology we utilize. In fact, technology is captured as one of our three strategic priorities. These priorities include maintaining best-in-class operational execution, growing in a disciplined and responsible manner, and utilize the innovative technology to build upon our foundation of real estate expertise. Ultimately, these priorities help us create the best products to serve the most customers. On our last earnings call, we highlighted our 2022 focus on buyer engagement. As you know, we have a FLEX listing offering available to customers in addition to our Express cash offer service. Through FLEX, we have in-house real estate agents that can lift the customer's home on the open market while allowing the customer to keep our cash offer as a backup. Our FLEX agents also help customers looking to buy a home. In the first quarter of 2022, we improved our home buyer’s services by adding a new buyer expert role on our team. These agents focus solely on engaging with prospective home buyers. Trading was revamped in Offerpad University providing our agents with enhanced knowledge around our growing suite of solutions, and the ever-changing landscape of the real estate industry. We also enhanced the home buying page on our website adding new search capabilities in tort scheduling. We have seen significant increase in customers using our FLEX product. Our FLEX team completed 20% more transactions in Q1 over last quarter, and more than double the number of transactions year-over-year. This includes 100% increase in home buyer closings compared to the first quarter of 2021. I believe our ability to meet the customer at the beginning of their real estate journey will help increase our total transaction volume, reduce costs to the company and the customer, and provide a better one-stop experience for customers. I'm excited about our FLEX products growth and we're just getting started. To further support our focus on providing the best solutions for home buyers, we plan to initiate a soft launch of our buyer boost program in the second quarter of 2022. Through this program, buyers will have the advantage of making an Offerpad cashback offer, increasing their ability to compete in a intense sellers ' market. Turning now to the broader real estate market trends. We're still seeing significant strengths in our market. We continue to see high demand and low supply. As the real estate market changes, different opportunities will present themselves. We can adapt by leveraging the variety of services we provide and leaning into the advantage of been both the home buyer and seller. Currently, consumers have easy access to liquidity by selling their home quickly in a strong sellers ' market. As the market adjusts, consumers ability to access the liquidity in their home on their timeline will become more challenging. Our ability to solve this challenge will offer even more value to our customers. Remember too that buying is less than 2% of our total market meaning Offerpad can continue to grow even if the broader market is slowing. Offerpad saw an increase in market share from Q3 to Q4 last year following Zillow 's exit from iBuying. Additionally, seven markets reached 8% or higher buying penetration in the fourth quarter last year, highlighting the increase in consumer awareness and adoption. Our top of funnel request increased as well. In the first quarter, we hit a record high request volume company-wide. According to similar web analysis of U.S. real estate websites with over 100,000 visitors, Offerpad's website ranked in the top 10 for the largest year-over-year growth in total website visitors from 2020 to 2021. This strength in website traffic mirrors the increase in request volume we saw. Importantly, even with our significant growth, we are proud that the quality of our service remains a strength with 94% customer satisfaction rating in Q1. I don't think anyone can argue that consumers are unsatisfied with the old way of real estate, with the lack of certainty and control in selling their home. We are solving that every day at Offerpad. We had a fantastic first quarter, belief in our values proved once again to deliver results exceeding expectations. Importantly, the success of our company allows us to serve more customers and communities. To learn about ways Offerpad is engaging with the communities we serve, please visit our new republished ESG page on our Investor Relations website. There are so many great things we are already doing and so much more we aspire to do in the future. On that note, I will turn the call over to Mike.