Glen Messina
Analyst · KBW. Please go ahead
Thanks, Dico. Good morning, and thanks for joining our call. Today, we'll review a few highlights for the fourth quarter and the full year and take you through our actions to address the market environment and deliver long-term value for our shareholders. Please turn to Slide 3. Ocwen has undergone a significant transformation since 2019. Guided by our strategy, we've transformed the company into a well-balanced mortgage originator and servicer that creates positive outcomes for clients, homeowners, investors and communities. We've built up from our foundation in special residential and small-balance commercial loan servicing with the PHH and RMS acquisitions to include performing agency and reverse mortgage servicing. Today, we're a top 10 nonbank servicer by UPB, with broad capabilities and multiple industry awards for delivering top-tier industry performance for customers and investors. We've added multichannel originations capabilities to replenish and grow our servicing portfolio and provide earnings balance through interest rate cycles. Our originations platform ranks as a top 10 correspondent lender and top five reverse lender by volume and endorsements, respectively, and we've substantially improved our portfolio recapture capabilities over the past four years. We believe our originations platform is positioned to grow volume and earnings should the forecast for lower interest rates in the second half of 2024 materialize. We've invested in technology to enable low costs, high performance and improve the customer experience. We replatformed the entire business, invested in multiple digital interface channels, such as our AI-enabled chat bots and mobile app, and enabling technologies like robotic process automation. Our technology-enabled global operating platform is scalable, with a highly competitive cost structure, and we believe we will deliver further profitability improvement as we increase our total servicing UPB. Servicing is a capital-intensive business. So we focused on driving prudent capital-light growth to reduce capital demands. We have 113 subservicing clients and building from our successful MAV joint venture with Oaktree, we now have five capital partners which we believe will support our growth by converting new originations to subservicing and growing servicing UPB without traditional or additional MSR investment. To enhance returns, we continue to focus on asset management transactions that leverage our core competency in special servicing. These transactions, including cleanup calls, claims processing and asset recovery, delivered $15 million in pretax income in the second quarter of 2023, and we expect more transactions in 2024. We've meaningfully improved business performance, capabilities and the potential for growth and value creation. We believe the continued execution of our strategy of balance and diversification, capital-light growth, low costs, top-tier operating performance and dynamic asset management will deliver long-term value for shareholders. Now please turn to Slide 4. Despite the challenging environment for originations, we continued to improve adjusted pretax income in the fourth quarter and throughout 2023. We reported fourth quarter adjusted pretax income of $11 million, an improvement on both a sequential quarter and year-over-year basis. Adjusted pretax income for the year of $49 million is up $118 million over last year. Adjusted ROE is in our target range for both the fourth quarter and full year. We reported a $47 million loss in the fourth quarter and a $64 million net loss for the full year. The net loss for both the quarter and full year was largely driven by MSR fair value changes, net of hedging. Our fourth quarter unfavorable MSR fair value change was driven by an 82-basis point reduction in key interest rates, offset by hedge coverage of 69%, which was aligned with our average target for the quarter. In December, we increased our hedge coverage ratio target to 100% to protect book value should rates fall in 2024, as anticipated. The full year unfavorable MSR fair value change reflects the impact of high hedge costs due to the inverted yield curve and rate volatility and a 5-basis points reduction in our own portfolio value versus prior year-end to align with both market value levels. In servicing, we continued to grow average servicing UPB in the fourth quarter and have entered 2024 with subservicing boarding commitments roughly 1.5x our total additions in 2023. Also in 2023, we made great progress on enterprise-wide continuous cost improvement. Full year operating costs were down 19% versus last year, excluding expense notables, further improving our cost competitiveness as we enter 2024. Year-end liquidity of $242 million is up versus both the third quarter and the prior year, due in part to support our higher hedge coverage ratio and higher seasonal disbursements in the first quarter. We intend to continue to opportunistically repurchase corporate debt in 2024 as excess liquidity permits. As we look ahead, third-party estimates project industry volume remaining low in the first quarter of 2024 before moving into the spring and summer homebuying season. Declining interest rates for the second half of the year are expected to help drive $2 trillion of total industry originations for the full year. I'm excited about how we're positioned entering 2024. We believe our balanced business model positions us well if interest rates remain steady or decline as projected. Now please turn to Slide 5. The execution of our strategy has helped us to continuously improve adjusted pretax income over the past six quarters and delivered financial performance in line with our adjusted return on equity guidance. For 2024, our financial objectives start with sustaining the performance improvements we've achieved to date. This will require a continued focus on cost improvement, disciplined MSR investing with optimized hedge coverage and maintaining a prudent risk and compliance management approach. Next, we're focused on improving return on equity and capital ratios and have three levers to do this. First, by growing our subservicing portfolio, while we hold our owned MSR UPB in the $115 billion to $135 billion range. Second, as our excess liquidity permits, we expect to continue to delever the business through opportunistic debt repurchases, which we believe will also help reduce enterprise risk and earnings volatility. Third, by improving the profitability of our legacy owned MSRs. Roughly 11% of this $18 billion portfolio is over 60 days delinquent, and it carries $458 million in advances, which is dilutive to earnings and returns. Lastly, we're focused on capitalizing on market cycle opportunities. We believe our originations platform is positioned to take advantage of a lower interest rate environment. Roughly 17% of our owned portfolio would be refinance-eligible if the 30-year fixed-rate mortgage drops to 5.5%. We continue to execute accretive special servicing and subservicing transactions. We've executed four transactions in the past five quarters and continue to scan the market for opportunities. As always, we remain flexible and committed to considering all options in this dynamic market to maximize value for shareholders. We're pleased with the performance improvements we've driven and are committed to executing our financial objectives to further deliver value to shareholders. Now please turn to Slide 6. Our balanced and diversified business offers several benefits in the current market cycle. We are, first and foremost, a servicer, and our servicing business enables us to navigate current market conditions, delivering strong earnings and cash flow performance. While originations today is not a material earnings contributor, as you can see, in 2021, when interest rates were lower, originations delivered more substantial earnings. Our diverse capabilities in both origination and servicing create opportunities and give us multiple avenues to generate earnings growth and returns. We have a top 10 or better market position in both originations and servicing, multiple volume acquisition channels, diverse capabilities spanning small-balance commercial and reverse servicing and strong default management and loss mitigation capability. In addition to growing our agency forward servicing UPB, we've executed multiple transactions enabled by our special servicing skills and are growing performing and delinquent small-balance commercial loan servicing. We're excited about the potential growth in these higher-margin areas. Lastly, we believe our diversified servicing portfolio with a growing mix of subservicing helps mitigate business risk. We've substantially improved our portfolio mix over the past several years, decreased client concentration risk and reduced liquidity demands, with over 85% of our servicing portfolio in subservicing and GSE-owned MSRs, where we have materially lower exposure to advances. Now please turn to Slide 7. We remain focused on capital-light growth and have built a strong foundation with a diverse investor base to support our growth objectives. Total servicing additions were down 31% in 2023, in line with the 32% reduction in overall industry origination volume. We increased the mix of subservicing additions by 15% and doubled the volume of MSR UPB sold to capital partners, consistent with our goal of driving capital-light growth. In 2023, we grew our average servicing UPB, supported by capital partners, by over 70% and established two new MSR capital partner relationships and closed the year with five capital partners in total. We're targeting to add two more by mid-2024. The most successful of these relationships is our joint venture with Oaktree and MAV, with an investment position for an investment period that runs through May of 2025 and capacity to support $20 billion to $25 billion in additional servicing acquisitions. Nearly all our capital partners have individually equal to or more investment capacity than MAV. I want to thank Oaktree and our other MSR capital partners for the trust and confidence they have placed in our team to help them achieve their growth and profitability objectives. Our subservicing growth with mortgage banking clients and MSR capital partners has allowed us to more than offset runoff in the Rithm subservicing portfolio. Our average servicing UPB, excluding Rithm, is up 13% in 2022 -- versus 2022 and up 3x over the last two years. We've boarded over $100 billion in subservicing additions in the last 24 months and have client commitments to board $29 billion in servicing UPB in the first half of 2024. We're targeting $69 billion in subservicing additions from all sources in 2024. Our investor-driven approach to MSR purchases results in capital-efficient growth, helps manage our exposure to MSR valuation changes due to interest rates and introduces an added level of price discipline for the originations business. Now please turn to Slide 8. In 2023, we remain dedicated to disciplined MSR investing. Our enterprise sales team delivered solid performance in 2023. Our origination volume was down roughly 27%, versus down 32% for total industry originations volumes. Consistent with our strategy to drive capital-light growth, you can see the significant increase in MSR originations funded with capital partners. It was a highly competitive market in 2023, and that's unchanged so far in 2024. Market leaders in correspondent and co-issue channels continue to have what we believe is an aggressive view of MSR values. Notwithstanding, we remain disciplined in originating MSRs that meet or exceed our yield objectives, which resulted in an 18 percentage point increase in mix in total additions from higher-margin channels and products versus 2022. We remain committed to managing our owned MSR portfolio in a range of $135 billion to $115 billion, as we have done in the last three years. This helps us manage interest rate risk and supports our objective of opportunistically repurchasing debt as excess liquidity permits. We're also using excess servicing spread transactions to further mitigate interest rate risk as well as reduce exposure to high hedge costs and performance variation when interest rates and the financial markets are volatile. We continue to grow our subservicing UPB with the success of our enterprise sales team and intend to accelerate growth with our MSR capital partners in 2024. Now please turn to Slide 9. We have been relentlessly focused on building one of the best performing servicing platforms in the industry while maintaining a highly competitive cost structure. Our platform delivers superior performance versus other servicers across numerous servicing performance metrics, and our capabilities have been recognized by Fannie Mae, Freddie Mac and HUD, with top-tier industry performance awards for several years. In previous quarters, we spoke about the improvement in customer experience we've delivered for clients, our ability to cure 60-plus day delinquencies, our superior HUD claims assignment performance and our ability to maximize REO sales price versus appraised value, while selling within the timeframe allowed by HUD. Here again, you can see we also consistently achieve lower delinquency levels compared to the industry average, as reported by Inside Mortgage Finance. In addition, since the fourth quarter of 2020, more and more borrowers have exited forbearance either as current or paid in full with an active loss mitigation plan than the industry average as reported by the MBA. Our focus on continuous cost improvement has positioned us with a highly competitive cost structure. Based on the results of the MBA's Annual Servicing Operations Study for 2022, our fully loaded forward residential servicing costs in basis points of UPB are 27% lower than our large bank peers and are favorable to our large independent mortgage banking peer group that has an average forward residential servicing UPB more than twice our size. Moreover, our servicing costs in basis points of UPB are inflated compared to large servicer peers due to our relative high concentration of PLS servicing. If we compare cost per loan for performing and nonperforming loans versus this group, we're materially lower in every comparison. Our cost competitiveness comes from continuous process improvement, strategic investments in technology and our global operating capability. With roughly 35% of our servicing cost structure fixed or semi-variable, we believe we can further improve our efficiency as we grow total servicing UPB. I believe this, along with the other metrics I discussed, demonstrate that we are one of the strongest operators in the industry. Now I'll turn it over to Sean to discuss our results for the fourth quarter.