Glen Messina
Analyst · KBW
Thanks, Hugo. Good morning, everyone. Thanks for joining us. Let’s start on Slide 4. In 2019, we delivered strong performance on our value creation strategy of our improving financial performance, building a sustainable business model, and reducing enterprise risks unique to Ocwen. With respect to improving financial performance, in the fourth quarter, we achieved net income of $35 million and we ended 2019 with a book value per share of slightly over $3. We also achieved pretax income before notable items of $12 million, which exceeds our prior guidance. We’ve improved our annualized pretax income before notable items and amortization of NRZ, lump sum payments by over $265 million since the second quarter 2018. This was enabled by completing the PHH integration on time, growing owned MSR UPB originations from all sources, and realizing significant cost reengineering savings. With respect to creating sustainable business model, we established multiple origination sources that are generating volume at a runrate to deliver between $15 billion to $20 billion this year excluding both purchases. To support our growth objectives, we established secured MSR financing for agency, Ginnie Mae and PLS servicing, improved our servicing advance facilities terms and funding cost, and restructured our mortgage warehouse funding facilities to support our lending growth. To reduce risk, unique to Ocwen, we extended the SSTL maturity to May 2022, resolved multiple litigation matters favorably and we believe we’ve met all requirements to-date of the NYDFS’ conditional approval to the PHH acquisition. We’ve also completed the second of three data integrity audits for Massachusetts, thereby lifting our MSR acquisition constraints in that state. With respect to the CFPB and Florida AG matters, we received favorable court rulings in September last year. We continue to believe we have meritorious factual and legal defenses to the CFPB and Florida AG claims and are vigorously defending our position. We are taking all reasonable and prudent actions to resolve these matters in a timely fashion that results in an acceptable financial outcome for our shareholders. With respect to our client concentration risk with NRZ, we are cooperating with them to support the termination of the legacy PHH subservicing. We estimate that the portfolio is unprofitable after all operating and allocated expenses. We’ll talk more about our perspectives on the overall NRZ relationship later. We believe we remain on track to achieve pretax profitability excluding income statement notables and amortization of NRZ lump sum payments in the third quarter of 2020. In addition, we expect that pretax earnings excluding income statement notables will be positive for the full year of 2020. While pretax earnings expectations assume a mortgage market environment consistent with the MBA and GSE forecast as of January 2020, we achieve our objectives and there are no adverse changes to market, business or industry or legal and regulatory matters. We are evaluating the impact of the recent drop in the 10 year treasury rate on our 2020 outlook. We expect a positive impact on our lending volumes and margins, but an unfavorable impact to servicing runoffs and MSR values. We believe successful execution of our strategy will result in a more attractive business with improved flexibility to consider a variety of alternatives to maximize value for shareholders. We continue to have confidence in our plans, better execution and we believe there has been a disconnect between our share price and the fundamentals of our business. In response, our Board has authorized an open market share repurchase program of up to $5 million. The timing and execution of any share repurchases will be subject to market conditions among other factors. I’d like to share more details and what we are building here at Ocwen and our plans for 2020 and beyond. Turning to Slide 5, through our integration of reengineering actions, we are aiming to create a sustainable business model powered by multiple sources of portfolio replenishment and growth. We have developed a comprehensive suite of products and services, offers that’s bundled or standalone solutions and our enterprise-wide sales organization is building a growing opportunity pipeline. Our originations platform is expected to generate enough volume to grow our owned MSR portfolio in 2020, as well as grow and diversify our subservicing. We are targeting 13% or higher pretax ROEs on our forward MSRs and 12% on our reverse MSRs that we originate. Over time, we are targeting to grow our owned servicing and subservice portfolios to at least $100 billion in UPB each. The growth in our subservicing portfolio will be driven by three activities. First, the origination of new subservicing agreements with MSR investors; second, the creation of synthetic subservicing arrangements through bulk and flow MSR sales to capital partners with servicing retained; and third, the implementation of an MSR capital vehicle. During 2019, we spent a considerable amount of time understanding the risks, growth potential and financial performance of our servicing portfolio. Through this process, we have concluded that our legacy subservicing for NRZ has an increasingly unattractive risk and financial performance profile and cannot be replenished with comparable assets. We expect this portfolio will runoff over time and we’ll focus on growing other more profitable segments of our servicing portfolio. Turning to Slide 6, I’d like to discuss our 2020 initiatives to further our progress on our value creation strategy. Our objective is to deliver adequate long-term returns for our shareholders, driven by multiple origination sources, strong operational execution, and a highly competitive cost structure and a risk profile aligned to the overall industry. For 2020, our focus will be achieving significant originations growth and diversifying our servicing portfolio mix, executing against our continuous cost reengineering framework, optimizing sources of capital including greater balance sheet efficiency, and continuing to reduce enterprise risks unique to Ocwen. We believe the successful execution of these initiatives will support both our near-term profitability goals and the longer-term objective of achieving a low to mid-teen pretax ROE by 2021. This assumes there are no adverse changes to current market, business or industry conditions or legal and regulatory matters. Based on the assumptions we reflected on the slide, the improvements in annualized pretax earnings excluding income statement notables, and amortization of NRZ lump sum payments is expected to be driven by, revenue growth, excluding NRZ, from higher lending volumes and a greater mix of owned servicing, incremental cost reengineering actions to fund volume-driven expenses in lending and lower interest expense related to corporate debt repayment and repurchase actions. We also believe our targeted long-term business profile has the potential to generate cash flow to enable investment in owned servicing at replenishment levels are greater. Any originations above our reinvestment capacity would provide opportunities to replenish our subservicing portfolio with the support of capital partners and provide ongoing benefits to our scale and margins. Moving to Slide 7, we’ve made substantial improvements on our lending and flow channels over the past 12 months. In our portfolio recapture channel, we have improved recapture rates from single-digit levels in early 2019 to over 20% in January. This business has been positively impacted by countless improvements across the platform including a human capital transformation, improvements to end-to-end processes and implementation of technology enhancements. Some of these actions will continue in 2020. We are looking to do our 2019 recapture volume in 2020 and achieve a 30% recapture rate by year-end. Our reverse mortgage lending business is now ranked as the number three lender by volume and we have been named as one of the best mortgage companies to work for by National Mortgage News for the second year in a row. In 2019, our reverse lending business delivered 23% year-over-year volume growth and we are targeting approximately 25% volume growth in 2020. In our corresponded forward lending channel, we are currently purchasing volume from over 50 counterparties, and have an additional 77 in the pipeline. We are targeting 2020 volume of approximately $6 billion to $9 billion. We’ve built an efficient operation with a cost structure that is expected to be competitive at the scale projected for 2020. In our flow channels, we are targeting to grow our volume from agency purchase, co-issuing direct customer flow MSR purchase arrangements to approximately $6 billion to $9 billion in 2020. Currently, our top five prospects were flow MSR arrangements represent $28 billion in annual volume. Although we have experienced and continue to drive a significant ramp up in volume, we continue to maintain high standards for counterparty risk tolerance and collateral quality. In addition, we continue to evaluate M&A opportunities to further expand our lending and portfolio replenishment capability. On Slide 8, I’d like to talk about our capital allocation framework. As we’ve discussed growing our originations activities and servicing portfolio, our major drivers of our casted profitability to support our growth objectives, we think of our available capital as part of three distinct baskets. First, to maintain adequate liquidity to operate our business and mitigate risk, second, for investment in the business to drive profitable growth, and third, if available, excess for opportunistic deployment in share and second lien bond repurchases. We believe that prioritizing capital in the first two uses at current market return levels will result in the best long-term value creation for our investors. When making our investment decisions, we’d prioritize our lending channels as they tend to provide the highest returns and support a sustainable business model. To the extent investment opportunity is not available at our targeted ROE requirements, we might consider stock and second-lien debt repurchases subject to existing debt agreement restrictions. This would be a more attractive option to the extent we believe there is a disconnect between our current or expected performance and the price of our securities. We are targeting owned MSR EPB of approximately $90 billion at the end of 2020 based on our 2019 year-end liquidity position and the potential for incremental liquidity from balance sheet efficiency initiatives assuming a cash target of approximately $200 million, no additional internal sources of capital from balance sheet optimization actions. And after adjusting for the SSTL pay down, we believe we have the capital to invest in up to $20 billion in owned MSR UPB. To improve balance sheet efficiency, we are focused on increasing leverage on servicing advance receivables, improved asset turn times and potential sales of non-core or underperforming assets. To the extent achieving our owned MSR UPB target becomes challenging due to capital constraints or other reasons, we intend to rely upon greater subservicing growth to increase margins and meet our profitability objectives. On Slide 9, we show the excellent progress we’ve made on our cost reengineering initiatives. We’ve reduced our adjusted annualized expenses by over 40% compared to a reduction in a number of loans serviced by approximately 18%. This is a meaningful improvement in our cost structure and we believe we have additional productivity opportunities available to us. We are using disciplined and formulized processes to drive continuous cost improvement through lien process design, automation, global operations optimization and strategic sourcing. In 2020, we’ve added centers of excellence for a similar activities that will perform throughout the business. Continuous cost reengineering is a critical element of our business transformation. Our cost structure today reflects the current portfolio composition, which is approximately 56% PLS and pre-2016 forward Ginnie Mae. Our PLS portfolio is the costliest to service due to several attributes including high delinquency, high percentage of modified loans in the portfolio, and the high touch nature of the borrowers even if they are current. Our pre-2016 forward Ginnie Mae portfolio is the next costliest due to its high delinquency profile, and approximately $40 million in unreimbursed servicer expenses in 2019. Our GSE and post-2016 Ginnie Mae portfolios are the least costly to service. We believe the expense reductions we have achieved in the fourth quarter have positioned us with the top quartile servicing cost prolonged for Ginnie Mae and GSE loans, based on the industry data that’s available to us. Over time, our goal is to manage our cost structure through our continuous cost improvement actions to reduce the high cost structure associated with our legacy portfolios and maintain a competitive cost to service for the recent vintage GSE and Ginnie Mae loans. Moving on to our relationship with NRZ, on Slide 10, I believe our client concentration with NRZ is one of the key risk that must be addressed in our value creation roadmap. We are cooperating with NRZ to terminate the legacy PHH subservicing. As of 12/31, this portfolio was approximately $42 billion of UPB and approximately 310,000 loans and we recorded net retained servicing fees of approximately $29 million for the full year. We estimate this portfolio generated a pretax loss of $3 million or $12 million annualized after direct servicing expenses and overhead allocations for the fourth quarter 2019. We intend to reduce expenses to align with our smaller subservicing portfolio and anticipate the loan deboarding fees will offset a significant portion of our transition and restructuring cost. We expect approximately 25% of the portfolio will transfer reporting 30th and the remainder shortly thereafter subject to discussions with NRZ and other stakeholders. Over the course of our business partnership, we’ve had an ongoing dialogue with NRZ about how best to evolve the relationship to our mutual benefit will remain in discussions with NRZ regarding a broad range of options and it’s impossible to speculate as what may evolve. While the total NRZ portfolio accounts for roughly 56% of our servicing UPB as of December 31, it also accounts for approximately 74% of our delinquent loans, because of a high delinquency, this portfolio has an inherently high level of potential operational and compliance risk and requires substantial direct and oversight staffing levels. In addition, we are receiving our recapture benefits and there are certain provisions in agreements with NRZ that could restructure our ability to consider certain strategic options. Based on the revised cost allocations to better align with the NRZ portfolio characteristics, we have increased our estimate of total fourth quarter NRZ-related losses from $8 million to $10 million or approximately $40 million on an annualized basis. These losses are estimated on a fully allocated cost basis and exclude any positive benefit from the amortization of NRZ lump sum payments which ends in April. Going forward, we intend the continued ongoing losses through cost reengineering, volume-driven expense reductions, and growth in lending and other servicing. Alternatively, if NRZ would exercise the right to terminate the entire relationship for convenience, if we assume the termination occurs on February 28th, and a one year transition, we estimate that our transition and restructuring cost, net of termination fees would be approximately $20 million to $30 million. A termination of the remaining NRZ subservicing would eliminate our highest risk and most costly assets to service. We believe this would enable a step change in our operation and support requirements allowing us to eliminate a substantial portion of our fixed and variable cost associated with this portfolio. After right-sizing of our operations, we believe there is a potential to improve annual profitability by up to an additional $25 million to $30 million over the long-term. So, while it will be disruptive in the near-term, we believe that the opportunity to share this portfolio would over time result in a more efficient and better balanced business model with materially lower operating and client concentration risk and a more solid foundation for sustainable profitability and improved strategic flexibility. Now I’ll turn it over to June who will discuss the results for the quarter.