Doug Shulman
Analyst · Wells Fargo
Thanks, Peter, and good morning, everyone. This morning, I'd like to take a few minutes to look back at our progress over the past several years. I will then review our strong financial performance for the quarter. I'll then spend some time updating you on our key strategic initiatives and finally, provide an updated framework for capital returns in 2022 and beyond. As we start the New Year, I want to reflect on the strength and resiliency of our business. Since I've been with the company, I have often said that our expertise and history with serving the non-prime customer, together with our conservative balance sheet with excess liquidity, uniquely positions us to drive outstanding business results through any economic environment. I believe the last couple of years have proven that point. During 2020, when the capital markets were dislocated and many competitors had to step out of the market, we continue to lend and serve our customers and we even issued debt during the depth of the capital markets dislocation in 2020. In 2021, when our originations had headwinds due to government stimulus, we stayed the course and we're positioned well when demand returned. We also built new digital and analytics as well as new product capabilities throughout 2020 and 2021, which position us extremely well for the future. So where does this lead us now? In 2022, we are right back on the course we laid out for you at our 2019 Investor Day. Most people would agree that 2020 and 2021 were anomalous years and the right way to look at our business is we are back on track after 2019, the last year that did not have any major exogenous events like the pandemic and the resulting $6 trillion of government stimulus, which depressed both originations and losses. In 2022, we expect loan growth of 5% to 10%. We expect losses to end the year between 5.6% and 6%, which is favorable to our long-term operating framework of 6% to 7%. And our return on receivables or profitability will be above 2019 levels even while we invest in new products and channels. With regard to the strength of our customers, let me remind you of a simple truth. We lend money to people who have jobs and income, and the single largest projector of whether we will be repaid is whether people keep their jobs. In the spring of 2020, unemployment hit mid-teens. Today, it is around 4%, almost back to pre-pandemic levels. While this varies some by sector, it is a very constructive environment for our business, and we feel good about the business that we are underwriting today. As I've said before, we run our business based on the economics or capital generation of the business. This year, we anticipate generating between $1.15 billion and $1.2 billion of capital, and we are well on our way to exceeding our previously stated goal of at least $1.5 billion of annual capital generation in 2025, driven by the strength of our core business, combined with our new products and initiatives. Despite the pandemic and the resulting market turmoil, we are on track to generate approximately $4 billion of capital cumulatively over the next 3 years, barring any unforeseen macro events. Let me shift to some 2021 highlights. It was a very strong year for OneMain. For the full year, we grew our receivables by $1.5 billion and generated over $1.3 billion of capital. Our strong financial performance allowed us to continue to invest in our future and also return significant capital to our shareholders. While maintaining this sharp focus on our financial performance and service to our customers, we also achieved some important strategic milestones in 2021. We launched our differentiated credit cards, Brightway and Brightway+. We acquired and successfully integrated Trim, our customer focused, financial wellness FinTech. We've developed new partner distribution channels, which are already making contributions to our growth. And most importantly, we helped millions of customers take steps towards a better financial future, advancing our mission to be the lender of choice for non-prime customers. It was an eventful year, and we look forward to maintaining the momentum and success through 2022 and beyond. I'm very pleased with our fourth quarter financial performance. In the quarter, we generated $334 million of capital. Fourth quarter charge-offs were 4.2%, reflecting the credit tightening actions we took in 2020 in response to the pandemic and the significant impact from government support programs in early 2021. Micah will provide an overview of our credit results, and you will see that our credit performance is on an orderly path of returning to normal levels as we get further and further away from government stimulus. As I've said before, this is healthy and expected. If our credit losses stayed in the low 4% range, it would mean we are not serving enough customers. We continued to generate strong loan originations in the quarter, resulting in a nearly $500 million increase in receivables in the fourth quarter. The healthy level of origination is driven by strong demand for our core personal loan products and bolstered by growth from our new products introduced as part of our recent strategic growth initiatives. As you can see on Slide 9, a sizable portion of our growth in the quarter came from these initiatives. Over the past year, we've been leveraging the strength of our balance sheet and operating model to diversify our product offerings and distribution channels. About $360 million of our growth in the quarter was from our core products, representing a healthy annual growth rate on its own. The incremental growth of approximately $140 million came from our new products and distribution channels, including cards and loans to higher credit quality customers. These are just a couple of examples of taking advantage of our scale, operating leverage, deep customer knowledge and superior data and analytics to drive profitable incremental growth. During the quarter, we made notable progress with the integration of Trim. Trim's slate of expense saving tools like bill negotiation, subscription monitoring and cancellation, account aggregation and spend tracking in auto insurance price comparison supports OneMain's commitment to improving the financial well-being of hard-working Americans. When we help customers lower their monthly bills, cancel unneeded subscriptions or help them to track and reduce their spending, it results in tangible dollars that go back into customers' pockets. When a customer uses Trim, it also deepens our engagement with that customer, builds loyalty and increases the chance of them doing future business with us. Key to our product diversification strategy is our recently launched credit cards, Brightway and Brightway+. In 2021, we were able to build a team, launched 2 separate credit cards and a mobile app and book 66,000 cards by year-end. Take-up rates and our cost to acquire were both in line with our expectations. We are very pleased that the reciprocity aspect of the card where consistent on-time payments result in improved terms for customers, is resonating very well with our target market. Recognizing, it is still very earthly in the process. We are encouraged by several key metrics, especially the digital engagement. Over 90% of our approved customers have already downloaded and installed the app and nearly 90% of payments are being made in the app. Activation and spend metrics are in line with our projections, and we're pleased to see that customers are using the cards for everyday purchases, including groceries, dining out and gas. We're taking a very measured and deliberate approach to the cards rollout, recognizing the importance of validating our credit risk models before scaling. During the first half of this year, we are tempering volume, and we expect to begin meaningfully scaling in the second half of this year, and we'll continue to monitor credit performance closely. As you see on Slide 7, we are encouraged by the early results and the value that our credit cards provide to customers. As a reminder, the total addressable market for non-prime credit cards is $420 billion, 5x the size of the installment loan market. So we anticipate this to be a source of growth for us. We expect our cards portfolio to generate $100 million to $150 million of capital by 2025, with more growth in the years beyond. Finally, let me shift to our capital allocation and return framework. Our business strategy, execution and capital allocation policy over the past several years has paid off for investors. Our total shareholder return for the past 3 years has been 215% as compared with 100% for the S&P 500 and 84% for our peers. Our capital return program has been historically biased towards dividends, driven by the existence of a 40% shareholder, which limited liquidity in our stock. Over the past year, that shareholder has sold its stake. Liquidity in the stock has doubled as average daily volume increased from about 700,000 shares at the beginning of the year to about 1.4 million shares today. And we have been evolving to a more predictable and regular cadence of capital returns, including share repurchases. In the fourth quarter, we bought back 3.7 million shares. Our shares are trading at levels we believe are extremely attractive. And as such, we've been prioritizing buybacks for the last few months. We are incredibly confident in our business model and our strategic positioning over the next few years. So let me discuss our path forward. Our first and highest priority remains investing in the business. Our business generates a greater than 6% return on receivables, which translates into a return on adjusted capital of over 30%. We will continue to prioritize investment in balance sheet growth that meets these attractive returns. We will also continue to invest in digital, technology, data science and new products. These investments are essential fuel for the approximately $4 billion of cumulative capital generation that we anticipate over the next 3 years. We will also continue to consider acquisitions to drive our strategy and shareholder value. We have made small investments in the FinTech space over the past couple of years, including our acquisition of Trim last year. We looked at several credit card platforms but chose to build our own card, taking advantage of the synergies with our customer base and operating platform. We will continue to look at other opportunities to enhance our business and we'll remain open to strategically and opportunistically deploying capital to acquisitions that drive shareholder value. Any capital that we don't deploy to our balance sheet or growth initiatives will be returned to shareholders in a manner we believe maximizes value. Yesterday, we announced that we are increasing our regular dividend by $1 or 36%. We've said in the past that we are shifting our capital allocation to be more consistent and predictable. This robust regular dividend is well within our comfort range and downturn planning scenarios. This $3.80 regular dividend translates into over 7% yield at our current share price. At this time, we decided to have a large step-up in our regular dividend, given our confidence in the business and as we transition our capital return policy to one that shareholders can count on year in and year out. We also plan to increase the regular dividend annually. Our Board has also authorized a $1 billion share repurchase plan, and we expect to utilize approximately 1/3 of that in 2022. We expect share repurchases to be a meaningful per share growth lever to our already strong prospects for organic business growth. With that, let me turn the call over to Micah to take you through the financial details of the fourth quarter and provide our 2022 strategic priorities.