Greetings, and welcome to the Olaplex Holdings, Inc. Fourth Quarter and Fiscal Year 2023 Earnings Results Conference Call. At this time, all participants are in a listen-only mode. [Operator Instructions]. As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Patrick Flaherty, Vice President, Investor Relations. Thank you. Please go ahead.

Thank you, and good morning. Joining me today are Amanda Baldwin, Chief Executive Officer; and Eric Tiziani, Chief Financial Officer. Before we start, I would like to remind you that management will make certain statements today, which are forward-looking including statements about the outlook of Olaplex's business and other matters referenced in the company's earnings release issued today. . Each forward-looking statement is subject to risks and uncertainties that could cause actual results to differ materially from those projected in or implied by such statements. Additional information regarding these factors appears under the heading cautionary note regarding forward-looking statements in the company's earnings release and in the filings the company makes with the Securities and Exchange Commission that are available at www.sec.gov and on the Investor Relations section of the company's website at ir.olaplex.com. The forward-looking statements on this call speak only as of the original date of this call, and we undertake no obligation to update or revise any of these statements. Also during this call, management will discuss certain non-GAAP financial measures, which management believes can be useful in evaluating the company's performance. The presentation of non-GAAP financial measures should not be considered in isolation or as a substitute for results prepared in accordance with GAAP. You will find additional information regarding these non-GAAP financial measures and a reconciliation of these non-GAAP financial measures to the most directly comparable GAAP measures in the company's earnings release. A live broadcast of this call is also available on the Investor Relations section of the company's website at ir.olaplex.com. Additionally, during this call, management will refer to certain data points, estimates and forecasts that are based on industry publications or other publicly available information as well as our internal sources. The company has not independently verified the accuracy or completeness of the data contained in these industry publications and other publicly available information. Furthermore, this information involves assumptions and limitations, and you are cautioned not to give undue weight to these estimates. With that, I will now turn the call over to Amanda.

Thank you, Patrick. Good morning, everyone, and thank you for joining us. It's a pleasure to speak with you today on my first earnings call as CEO of Olaplex, and I am honored to lead this extraordinary business at a pivotal point in its evolution. I firmly believe that Olaplex has a bright future, and I'm excited to develop and execute a strategy that harnesses the company's unique strengths and build upon its foundation to achieve its true potential. While it is important to acknowledge that this journey will take some time, I'm confident that we have the brand strength, differentiated products, global relevance and the innovative mindset required to get there. I'd like to thank JP and the entire Board for their confidence and support, and I look forward to collaborating with them as we build upon the important work done to date to achieve our goal of delivering sustained long-term growth at top-tier industry EBITDA margins. For today's call, I will provide a bit of background on myself and share some of my early observations on the business. Following this, I will discuss our priorities for the year ahead. I will then pass the call over to Eric, who will cover our fourth quarter results and financial outlook for 2024. My personal passions are brand strategy, product innovation and leading teams and I have had the opportunity for nearly two decades to build and lead some of the best brands in our industry at varying stages of their growth trajectory, including Super Hope, Dior Beauty and Clinique. From my time leading emerging organizations, I experienced the advantages that come with speed and agility, the excitement of building new categories and establishing culture and the importance of laying the groundwork for the long run from day one. While working…

Thank you, Amanda, and good morning, everyone. On behalf of all of the employees at Olaplex, I'd like to say that we are thrilled to have Amanda leading this team. Since joining the company less than three months ago, Amanda has made a significant impact, and we are excited about the direction that she's taking the business. To start, I'll say that our Q4 2023 results were in line with our expectations which landed on the upper end of our latest guidance on all metrics. We believe that these results were another positive step forward in showing a stabilized demand trend. Similar to last quarter, I'd like to provide an update on several metrics that we are tracking to measure progress on the demand trend. First, sell-through in Q4 2023 at key accounts was down 27% versus last year, comparable with Q3 2023 also down 27% versus last year, and full year 2023 down 28% versus last year. Notably, our Q4 net sales or sell-in decline of 14.5% versus last year was better than the sell-through trend as we are beginning to lap inventory rebalancing from certain Pro and specialty retail customers from a year ago. As we shared last quarter, we believe that the month’s on-hand inventory position at our major accounts on our core items remain in a healthy position, and there is no inventory building in our channels. Second, aggregated sell-out sales dollars at key accounts on an absolute dollar basis grew sequentially in Q4 2023 versus Q3 2023 by 21%. This was in line with our expectation given what we've seen historically during the holiday season, including the sell-through of our holiday kits. Next, performance from olaplex.com remain strong, growing year-over-year for the third consecutive quarter and up double digits in Q4 compared to the fourth…

[Operator Instructions] Today's first question is coming from Ashley Helgans from Jefferies.

This is Sydney on for Ashley. So we saw you hired a new VP of innovation. It seems like a really exciting hire. Any color you can give kind of on innovation outlook, it seems like definitely a focus into 2024. And then our second question is just hair can fragrance have been the categories in beauty that have taken the most price since 2019. Wondering if you can give any kind of further color on price elasticity that you're seeing from consumers in hair care and maybe in bonding more specifically.

This is Amanda. Very nice to meet you. Great question about innovation. It's certainly something that I'm very passionate about, and I think is really at the origin story of this brand was doing something that the world has never seen before. The person who is taking over for innovation is really all about the strategy that I referenced about really ramping up that innovation engine. I'm a big believer that putting talent in place to lead an initiative is the best we can do that. One thing that we do have is a long history in R&D, a lot of terrific relationships and really harnessing that and driving innovation going forward. So I'm very excited about what will come next. With respect to pricing, we do have a line pricing strategy as we look forward for our business over the course of the coming years. We'll certainly be taking a look at what makes sense going forward. It is a place -- as you say, that people have made some changes. I do believe profoundly in the prestige hair care industry and the consumer continues to trade up and really understand that if they buy a more powerful product that does drive results. And that's very exciting for us going forward.

Excited to work with you as well in the future.

The next question is coming from Jonna Kim of Cowen.

It's Tom on for Jonna. I just curious in terms of what you're seeing across a lot of the sentiment orders to date. Maybe talk about your expectations for the rest of the year. Do you expect consumer demand in a channel to increase as we lap easier compares?

Tom, this is Patrick. Your line was breaking up there. Would you mind repeating the question?

Just asking about the Solon and Style quarter-to-date and your expectations for the year.

Tom, it's Amanda. I just want to make sure we still can't quite hear you, but I think I know what you're asking. So I think you're asking about overall demand trends within the salon category. Is that correct?

That's correct. And consumer sentiment?

And consumer sentiment. Okay. Yes. So I think that there certainly have been shifts in how the end client is using the salon, how frequently they're going as well as where they're purchasing their items at the front of the salon versus in retail. However, what I would say is that the salon and the stylists, like innovation is very much at the core of what this brand is. It's been a huge focus of mine in the first 60 days or so is really understanding how to continue to unlock the potential of that channel. So I still am very optimistic about what we can do there. But certainly, that channel is changing, but certainly I think, still has tremendous potential. With the consumer overall, I think that the beauty of the beauty industry is that it is -- it continues to grow, it continues to have a lot of consumer enthusiasm certainly something that I'm hearing across all of our retailer partners. Is really that the consumer is strong within -- again, our category, in particular, reading more broadly. So that certainly works to our advantage.

A follow-up on promotion and sampling. How are you thinking about balancing to what key promotional strategies do you expect to employ this year?

Yes. I'll take that one. It's Eric here. So we've talked about this in the past. Olaplex is not an overly promotional brand, but we do participate in key customer events that we think are strategic and could provide some incrementality to the business. We continue to do that. As we look back at the last quarter, we shifted our promotional strategy to focus on that kind of key moment around Cyber Monday, Black Friday, and that worked well for us. Just to give you an example, there's another key promotional event in October that we decided not to participate in because we had participated in it the year before. And just based on our analysis didn't see the incrementality. So we're going to continue to do those analyses and make decisions on that basis. I think we're still having a hard time hearing you. I think the other part of your question is around our sampling program and I would say that is an area of our investment that we continue to believe is working well for us. We have data and analytics from programs we run with key retail partners and we continue to see the conversion on our sampling into purchasing full size and new to brand as ahead of the benchmarks in the category. So that continues to be a part of our investment plan for 2024.

The next question is coming from Lauren Lieberman of Barclays.

I have two questions. The first was just international. Sales were more or less flat this quarter. So just curious where the strength was in particular? And then anything additionally you can share with us on the impact going forward of rationalizing distributors in Europe. And then the second, which is unrelated, is just -- what is the demand-building activities last year, some of the turnaround work that already started in 2023, what would you say has really worked versus what needs more fine-tuning?

Lauren, good to hear from you. Thanks for the questions. I'll start on the international question. And the answer for the relative strength that we saw in the fourth quarter of 2023 is similar to the comments we made around our outlook for 2024, which is continued strength in APAC, in Latin America, in the Middle East. We know that these are markets that we I've really just seen it in a lot of ways. We had some additional distribution that we added in Southeast Asia and the Middle East, for example, in 2023. And those continue to be growth drivers for us. You asked about the impacts of the distributor rationalization that we talked about in 2024. And yes, part of that is in Europe. So we expect some depressed sales in 2024 in our European region as we -- we really use all the tools available to us. We talked about our track and trace technology where we've seen any evidence of a distributor as a potential source of diverted product, for example. We want to take the right actions of working with that distributor to remove that volume from the system. And then your second question was around demand drivers that worked for us in 2023. We talked about our test and learn approach, and that's absolutely what we deployed. I already mentioned sampling. You know that we increased our investment in upper funnel activities. We continue to optimize our spend based on the analytics and learning. And so to give you two examples, we saw a nice lift in the fourth quarter from the upper funnel marketing that we're putting against our holiday programming. That helped us to have the number one selling holiday kit in the U.S. in the fourth quarter of last year. So we're going to take that learning and apply it forward. We also saw that when we got the right assets into the right channels, it was also lowering the cost of acquisition in our in the upper funnel that is lowering the cost of acquisition even for our own olaplex.com. So that was a good learning on how our marketing investment across the funnel could really work the best for us.

Lauren, it's Amanda. I can build on that as well a little bit as we go forward and give you a sense of kind of how we're approaching things. I think with respect to international, again, 1 of the things that I referenced was just sort of I think the power of this brand globally is something very unique and something I was very excited about to know that it's selling in 100 countries around the world, and there's receptivity to the technology and the brand globally is certainly very exciting. I think taking a measured approach about how we go after each market. I think there remains a tremendous amount of opportunity. With respect to demand building activities, I think we have learned a lot. There'll be a lot of focus going forward about not just -- every detail about what you say when you say it, where you say it, this is where the execution and the details really do matter. So I've been spending a lot of time with the team on that and making sure we're putting the money in the right places but also with the right messaging and with the right creative and also over the long term, certainly, the innovation plays into this as well in terms of what we're spending against as well as a longer-term brand halo and sort of really working to build that.

Okay. Great. I look forward to meeting in person.

The next question is coming from Andrea Teixeira of JPMorgan.

I'm on to welcome, and looking forward to working with you. So can you comment on our consumption trends, you talked about sell-through? But I'm curious about the -- pretty much like the consumer takeaway given what some of the comments that you made and exiting the quarter and what you -- what are you assuming for 2024? In your guide. And as we think about the cadence of the year, you mentioned being more selective with customers too. Does that also include some selective departures from some of the U.S. retailers and anything you can comment regarding the cadence as well for starting in the first quarter where you're looking at a lower sales trend relative to the full year guidance? So how can you -- we think about the spring resets and thinking about how it's going to build into the balance of the year for you to meet the guidance.

Andrea, I'll take that one. First, on the consumer trends that we saw exiting 2023, earlier, we talked about the year-over-year -- we talked about a number of data points that we believe support our view on the progress that we've been making on just stabilizing the demand trend. We thought Q4 was another good data point there. One, the sell-through. That is the consumer takeaway trend year-over-year was minus 27%, which was consistent with the previous quarter. It was actually up 21% in Q4 2023 versus the previous quarter, so versus Q3 2023 and that was consistent with our expectation because of what we historically see around the holiday and the success of the Olaplex brand around the holidays as well. . And so that becomes really the base assumption that we go into 2024 with we saw stabilized demand trends, sell-through trends in the back half of 2023. That become the base that we intend to build from in 2024. Your second question was around the distributor rationalization and kind of selective expansion. We see less likely distributor rationalization or customers that were looking to rationalize in the U.S. That's not a major factor for us. And then your last question was around just the cadence. What's the phasing of this plan that we've guided to. I'll just take a step back and say that this guidance that we've provided for 2024 is really consistent with the objectives that we've laid out. One, a stabilized demand trend; two, strengthening the brand for the long term and three, returning to net sales growth. And this guidance implies that, that's going to happen in the balance of the year. It is a build we've given a specific guide for Q1 that is lower than other quarters, but we believe for good reason and fully consistent with the full year guide that we've given. So why does it build from Q1 forward it builds related to our new product launches, which are more back-weighted in 2024. It builds with the investments and initiatives that we're deploying in the year that goes for everything from our key marketing initiatives, our key customer events and even, of course, in the back half, you see higher net sales around holiday again. And then there's also just the prior year comparator. We've got a tougher prior year sell-through comparator in the first half, particularly in the first quarter and that eases and helps the growth rate as we traverse through the year. And specifically for Q1, I'd just say when you adjust for the customer inventory rebalancing that we experienced in the first quarter of last year, really what our guide is saying is that we're expecting a similar sell-through decline is what we saw in in the back half of 2023. And we build from there as the comps get easier and our initiatives take hold.

And Andrea, nice to meet you. I look forward to working together and just to give you a little bit of some of the philosophical approach as well as I think that as you've heard, I have extraordinary amount of optimism for what this brand can be as well as a tremendous sense of urgency about getting better at what we do every day. But I think for this year, it really is about taking a measured and methodical approach to getting all the details right and that does take time. I think I did say that the beginning and really is something for me it's important to acknowledge that we're working as quickly as possible, but we do -- it does take a little bit of time for all the initiatives to fully hit.

[Operator Instructions] The next question is coming from Susan Anderson of Canaccord Genuity.

We look forward to working with you as well. I wanted to ask maybe on the marketing front. It sounds like you will be investing more in marketing and I think also it was increased last year. So maybe if you could just talk about how we should think about the magnitude of the increase? And also, if you could give some color where you're at in terms of sales. Then also, I guess, should we think about this as continued social media, marketing and store marketing? Or would you do any traditional marketing and then finally, I guess, if you can maybe talk about the promotions that you're seeing in the channel. It seemed like it was heightened in the Prestige hair care category over holiday. So I'm curious kind of what you're seeing as we start the year.

And I'll start, Nice to meet you, Susan. So I think from a philosophical point of view around marketing, I think that I have certainly spent a lot of time with the team as we're lining up our initiatives for this year, really making sure that we, first and foremost, have a balanced funnel approach that we're really hitting the upper mid as well as the lower funnel. And we're getting that mix right -- the second is that we're getting the mix right around product that we're really balancing both our hero SKUs that continue to be, as I think we mentioned, 5 of the 6 top SKUs in the category continuing to support those as well as making sure that we have the ammunition to get our new launches off the ground in the back half. And the third is really around what are we saying education around our product. One thing that I've spent a lot of time on is really understanding the science and the differentiators around what we do. So I think it's not just about spending the money, but it's literally how do we do it and what do we say? So there's been a lot of effort around that, and I think that will be continuous improvement that we'll see throughout the year. And maybe, Eric, you want to take the question. .

Yes, two pieces. Susan. You also asked about just the magnitude of spend. So we mentioned earlier we expect to be spending non-payroll-related marketing and advertising in the range of $66 million to $70 million in our 2024 plan and that's an increase from $60.5 million in 2023. We believe that's a healthy amount to support the plan that we put forward. . And then the second part, just on promotionality. I spoke a little bit about it earlier, just what we saw in the fourth quarter. We expect a normal level of promotionality in the category again in 2024. For us, we actually expect a little bit less promotional intensity as in 2023. We had some promotional activity to help work through excess customer inventory that doesn't repeat in 2024. .

Okay. Great. That's very helpful. If I could just add one follow-up. I was curious, just in the first quarter, based on the guidance for sales. I guess, how should we think about the trends by channel? Should we think about it as being similar to what we saw in the fourth quarter?

Yes. We mentioned that we expect direct-to-consumer to perform better relative to professional and specialty retail, which is consistent with the trends that we've seen in the past few quarters. .

Our final question today is coming from Dana Telsey of Telsey Advisory Group.

Welcome -- given your experience Amanda at many different brands, what's most similar and different about Olaplex -- and then as you think about not even just this year, but the go forward, what should the product assortment look like? How do you see the direction of the product assortment, the pricing profile, maybe category enhancement or extension? What do you see it becoming.

Thanks for the question. Certainly, some of my favorite topics. So look, I think with respect to -- it's hard to draw every comparison possible, but I'll try to start. I think that 1 of the things that I love about this brand is that truly is a category creator. I think those are very unique and rare in our industry. And I think having that kind of DNA is something that is very special. I also think that the innovation and connection to science is something that you don't see every day. And the third is this heritage in the stylist community. I think this concept of kind of enabling the styles too really -- and I have spent many hours in the chair learning about their craft and what they do and being able to enable that. So I think it is actually a very rare and unique combination of things, something that I truly haven't seen before, and I'm excited to really dig into as a marketer and as a brand builder. But I certainly am familiar with the concept of what happens when you create a category and there is increasing competition that's not foreign territory to me. And really, how do you think about continuing to your point, how do you think about the product and the innovation going forward. That is something that certainly has also been a lot of time. And as we are able to sort of share things about that strategy going forward, we'll certainly be doing that.

Thank you. At this time, I'd like to turn the floor back over to Ms. Baldwin for closing comments.

Thank you, everyone, for joining us today. It's terrific to be here. Before we end the call, I just like to take a moment to thank the entire Olaplex team. They've been tremendously warm in their welcome and their dedication to moving this business forward is truly tremendous. So thank you, everyone, again, and we look forward to speaking with you soon.

Ladies and gentlemen, thank you for your participation. This concludes today's event. You may disconnect your lines or log off the webcast at this time, and enjoy the rest of your day.