Daniel S. Jaffee
Analyst · John Bair of SKA Financial Services
Okay. And that was your first question. The good news is on the TV commercials, we ran them heavily last fiscal year. The production cost is all gone. I mean, that's all expensed, so now any time we run it, it's merely the cost of running the commercials. The good news is we have them out there on YouTube and combined, they've got over 1 million hits, which we think is outstanding. I mean, if you go to YouTube and search cat litter commercials, you're hard-pressed to find any commercial that has any appreciable hits. I mean, when I did it last, and this may change, there was an Arm and Hammer commercial that had like 8,000 hits and a Tidy Cat commercial had like 12,000. And then you got us to combine the 2, we're in 1 million. So to us, that showed the power of the commercials and how they really resonated with the consumer. Having said that, going forward, we see our media mix changing a little bit. We -- maybe I'll use your question as a good segue into a point that I want to get out on the call, which is, you didn't ask the question, but I'll ask it for you. Are you happy with the movement of Fresh & Light? And the answer is no. We're not happy with the movement of Fresh & Light. As good as it's going, it needs to go better. And so then we dissect -- you get into diagnosing the problem and you start with, okay, is it a lack of velocity due to poor satisfaction? Meaning customers are buying it, but they're not coming back to it? That would be a big problem. The answer is no, we actually have the highest repeat that IRI has been able to see in the category. We're up to 45%, so 45% of the people who buy our product purchase it again. And that's very high repeat. We can see in the first 12 months what Double Duty did with Arm and Hammer. And they were around 30%, and Fresh Step Extreme was around 21%. So we're eclipsing those numbers by a wide range. So that's very positive. So okay, so you're not getting the velocity you want, but it is isn't due to poor satisfaction. So then what it comes down to, is it slow trial, because we know when someone tries it, they come back and they buy it. So they must not be trying it. And this sort of gets into Ethan's question a little bit, a function of that is the ACV, it's that they can't find the product or even where it is on the shelves. You're getting one facing, maybe 2 facings, which can easily be lost on a shelf of 44 items. So it's an awareness issue, and it's a trial issue. So we're really going to be spending our money this fiscal year, and this is -- I'm going to come back to answering your question, we're really going to be spending our money on trying to gain trial and awareness. And when you get into trial, you say, well, why aren't they trying it? Is it because it's a bad value? They see it, they just don't want to buy it because it's too expensive. And the answer is no, we're priced pretty much at parity, even a little bit less than the market big guys. So it isn't a value issue, it's really, they don't see the product, and so we've got to load up the shelves. While retailers are very hesitant to give you multiple facings, that's their value is their shelf space, but what we are working on is trying to find other vehicles that would gain or incentivize trials. So again, without divulging too much to the competition, the idea is to spend our money towards getting trial and as such, then using our media mix in a different way to support that. So I don't know if I answered your question, but hopefully I gave you a good flavor for where we see the challenges on Fresh & Light going forward.