Mark Thompson
Analyst · JP Morgan
Thanks, Harlan, and good morning, everyone. Well, Q3 2019 was our best ever third quarter for new, digital new subscriptions, indeed, the fourth best quarter in the history of our pay model and a very encouraging quarter for the company as a whole. We now have more than 3 million subscriptions to our digital news product, more than 4 million total digital subscriptions and just under 5 million total subscriptions. We also saw a number of other significant positive developments in the business, to which I'll turn shortly. We did slightly better than expected in digital advertising, though as we warned in our last call, Q4 is going to be challenging too. Overall company revenue grew by 3% in spite of the 7% decline in overall advertising revenue. The advertising decline combined with content and digital product development investments meant that adjusted operating profit decreased from $54 million in 2018 to $44 million. Let me begin with the digital subscription story. Overall, including M.I.T. Cooking and Crosswords, we added 273,000 net new digital subscriptions in the quarter, of which 209,000 were subscriptions to our core news products. That 209,000 was 46% more than the equivalent net adds in Q3 2018, which were themselves more than 1/3 higher than the adds in Q3 2017. So we're clearly seeing acceleration in our digital new subscription model. What accounts for it? Well, first, one of the liveliest news environments any of us can remember, after a quiet start to the quarter, there was a dramatic pickup in the news cycle in the second half of August and through September. The volume in intensities continued in the present quarter and look set to persist into 2020, which is itself, of course, an election year. The weight and complexity of the stories, impeachment, Brexit, Boeing and so on, have played to the strength of Times journalism and our growing capabilities in infographics, podcasting video and now TV. But there's far more to the Times than news and comments. Take The 1619 Project, our landmark reflection on the political, social and cultural impact of slavery on America. If you haven't yet, you should read it and listen to the podcast. Outstanding journalism is drawing more and more paying customers to The New York Times. But there's another factor at work as well. We're making major advances in our understanding of and ability to optimize the user journey towards subscription. In recent quarters, greater expertise in the use of data, deeper cooperation between our journalists and our digital product teams and a better testing platform have given our subscription model fresh momentum, and you've seen that in our subscription growth. But in Q3, we also made a significant change to our pay model. Most anonymous users now have to register and log into The New York Times if they want to read more than a very limited number of stories. Now it's much easier for us to encourage these logged-in users to engage more deeply with our content and consider subscribing. And we certainly saw a positive effect from this change in our net subscription adds during the quarter. And encouragingly, the change is not so far led to any appreciable loss of overall unique users. In other words, we've not seen an adverse impact on the top of our funnel. A second promising development concerns the retention of those customers who joined under the $1 a week introductory offer we launched in 2018. It's still pretty early days, just under 80,000 $1 a week subscribers have reached their second billing cycle after the promotion expiration, but so far, they're retaining above our expectations. Indeed, only fractionally less well than those cohorts who'd begun their subscriptions on $2 a week offers. As a result, overall churn was in line with recent quarters, another factor contributing to the high number of net adds in the quarter. We're successfully migrating a substantial proportion of these $1 a week subscribers directly to full price while moving most of the others to intermediate price and keeping a small minority at $1 a week. We will continue to adjust these proportions as we learn more and get better at assessing payments and retention propensity, subscriber by subscriber, but we're very satisfied with these early results. It's also worth noting that we were able to achieve a record number of net new subscriptions while holding marketing spend roughly flat with the second quarter. In other words, per subscription acquisition costs fell and the lifetime value to subscription acquisition cost ratio improved in the quarter. The organic strengths of our model, journalistic quality, product experience, pricing and customer journey, did more of the work of subscription conversion, and we needed relatively less paid marketing to deliver the overall results. We also had another strong quarter of net adds for our 2 smaller subscription products, M.I.T. Cooking and Crosswords. As a result of that and the strength in the core, total digital-only subscription revenue rose by a healthy 14.5%. Now I've talked in recent earnings calls about a potential price rise for our core new subscriptions. The success of our price rise tests and our growing confidence in our ability to deliver discrete messages to different segments of our subscriber base has convinced us that we can execute a price rise for tenured subscribers with minimal risk of reducing new subscriber growth momentum. I haven't got an update for you this morning, but we're currently firming our plans for such a price rise in 2020. Our increasing run rate of new subscriptions makes our goal of hitting the 10 million total subscription milestone by or before 2025 look well within reach. But since we've announced our objective in February, we've often been asked how many of these subscriptions we expect to come from outside the U.S., and I want to answer this question this morning. Next week will be the seventh anniversary of my arrival at The Times as CEO. By the end of that first quarter, Q4 2012, we had 51,000 international digital subscribers to The Times. By Q3 2019, that number had grown to 525,000, a tenfold increase. We're finding growing demand for high-quality serious journalism around the world. And we believe we can access this international market, largely through the strength of our core news reports and our growing capability in engagement, AI-assisted personalization and improving pricing and marketing strategies rather than by undertaking a large-scale build-out of local cost centers around the world. So we set ourselves the goal of quadrupling the number of subscribers outside of the U.S. to a total of 2 million or more by 2025. We, therefore, expect 20% or so of that overall milestone of 10 million subscriptions to come from international customers. Before I turn to advertising, let me mention another recent positive development for The Times, namely the agreement we've reached some weeks ago to take part in Facebook News. Facebook News is a new initiative within the broader Facebook experience that is intended to offer users a curated selection of news from quality sources. Under the agreement, The New York Times will make its content available in the form of headlines, very short summaries and links. A small number of stories, under 1% of the whole, will be unlocked so that Facebook users can read them in their entirety. To do so, just as with the other stories, users will have to move from Facebook to our digital assets. Facebook News should bring new users to The Times. Consumption of the overwhelming majority of stories will increment our pay meter and support our subscription model. But we chose to participate in the model only after we reached a multiyear agreement for a license fee, which is a step change compared to previous content deals. But more important than the immediate financial benefit of the agreement is its strategic significance. Although we previously received small payments for participation in various experiments and innovations launched by the digital -- different digital platforms. This is the first time that a Silicon Valley major has recognized the value of Times journalism to its platform with a substantial multiyear fee. I'll turn to advertising now. Digital advertising fell by 5% year-over-year in Q3, as I said, a little less than we predicted, and print advertising by 8%. The main reasons to the decline on the digital side were a tough comp with Q3 2018 and fewer large deals than we achieved in that quarter. We talked about this variability or lumpiness in the large-scale deals before. As you'll hear when Roland gives the guidance, we expect this pattern to continue into Q4. We face an even more daunting comp: Digital advertising grew in Q4 last year by 32% on a like-for-like basis, with several individual partnerships, including one that brought in nearly $10 million not repeating. We decided to consolidate our influencer capabilities into Fake Love, our acquired advertising agency, and to close HelloSociety as a stand-alone business. This will have some revenue impact in Q4. Finally, in an effort to protect our users' data, we are controlling the usage of tracking pixels by advertisers and agencies more stringently. Over time, we believe this will be beneficial to our business as well as to Times readers, but it too will have some impact in the quarter. But we remain confident in our strategy and our ability to grow digital advertising revenue in future quarters. Indeed, in recent weeks, we've reached some of the largest commercial agreements in our history, including a multiyear deal with Verizon to offer free access to The New York Times to over 7 million students and teachers in Title I high schools across America. This deal is in addition to our agreement with Verizon to support investment in 5G innovation in our newsroom. We also believe that we have a big opportunity around first-party data. Our new digital access model means that we're going to know far more about millions of our most engaged users, and we'll be able to tailor advertising messages to them more effectively in ways that rely on this first-party data. And we have lots of running room in audio. The Daily is a monster hit, with an astonishingly valuable audience, and it just continues to grow. We're also advancing our plans to expand our creative capabilities, our audiences and our inventory in this promising category. At the same time, for the past four years, we've described ourselves as a subscription-first company. And where there is a trade-off to be made between engaged user experience and a media advertising revenue, we will increasingly favor the subscription side. Let's take mobile apps. Our iOS and Android apps are the digital services that drive the highest per user consumption of our journalism. We've decided that beginning January 2020, in an effort to improve low time and the overall user experience, we will no longer present open market programmatic advertising within these apps. That will result in the loss of digital advertising revenue in the single-digit millions, but we believe that this will be more than made up by gains in engagement and a higher propensity by app users, both to subscribe and retain. Taking the quarter as a whole, Q3 2019 suggested not just that our strategic thesis is working but that it is scalable far beyond the traditional expectations of the news industry. We pulled a big new growth lever this summer with our registration model, but believe we have many further levers still to pull. And on that note, let me hand you over to Roland, who has more of the details behind the drivers of the quarter.