Paul Sarvadi
Analyst · SunTrust
Thank you, Doug and thanks to all of you for joining the call today. I would like to highlight several areas of progress that are gliding our planned growth acceleration and the operating leverage we are experiencing both of which are evident from our second quarter results. Our year-over-year unit growth rate in worksite employees over the last three quarters has increased from 5% in Q4 of last year to 9% in Q1 to 12% this quarter and as announced today is forecasted to be in the 13% to 14% range for the next quarter. We believe the traction and momentum we have built in our sales effort combined with historically high levels of client retention have and will continue to drive this growth acceleration. In Q2, the number of worksite employees sold increased 50% over the same period last year and came in at 125% of our internal sales budget. This was due to a step up in sales activity combined with the substantial improvement in sales efficiency. The core market sales of accounts received in 150 employees increased 32% over last year and came in 113% of budget; this was driven by a 27% improvement in sales efficiency and a 4% increase in trained business performance advisors. Activity levels have increased substantially over last year with a 23% increase in discovery calls and a 24% increase in business profiles. Corporate leads from our successful marketing programs increased more than 50% over last year helping to boost this activity. Another factor driving activity in sales efficiency gain is our loyalty program which provides us systematic way to obtain referrals from current clients and worksite employees leveraging our high satisfaction rates in our client base. Referrals from current clients have the highest closing rates and margins than any other lead source. In Q2, we had a 78% in referrals that resulted in discovery calls and more than doubled the number of business profiles due to our loyalty program. These core sales metrics are demonstrating the traction we are gaining from our broad platform of services and our go-to-market cross selling strategy we call the Insperity selling system. This momentum is contributing to higher confidence in proficiency levels and ultimately lower BPA turnover. Newer BPAs are able to gain confidence and a feeling of success from the sale of our wide range of business performance solution as they gain the knowledge and experience to sell our premium workforce optimization service. More BPAs are reaching a level of proficiency in a shorter timeframe leading to lower turnover in the sales organization. This metric was significantly lower last year at a rate of approximately 25% down from our historical average of approximately 35% and is on track to repeat last year’s result. We believe this validates our BPA training and development program and bodes well for the ramp up in BPA that is currently underway and our outlook for long term growth. We ended the quarter with 370 BPAs on our way to a target of 390 to 400 by year end. We averaged 305 trained BPAs in the second quarter so this key metric is soon to increase substantially. In Q2, the sales of other business performance solutions by BPA along with workforce optimization and on a standalone basis increased 36% over the last year. Momentum in the sale of these business performance solutions from our strategic business units through the BPA channel accomplishes several important goals. These offerings are allowing us to cast a wider net and engage customers that are not quite ready for the Fulco [ph] employment solution expanding our client base for future up selling. These solutions sold with workforce optimization broadened the conversation deep in our engagement with the client and improves retention as part of our customer for life strategy. We believe the strategy to offer a wide array of business performance solutions to enhance the sale of our co-workforce optimization sales and expand our customer base is working and gaining traction. In addition, the synergistic effect we have been expecting on our strategic business units is also emerging. The BPA sales force has become a successful channel for our strategic business units contributing to the growth at a reduced customer acquisition cost. The strategic business unit portfolio grew the top line contribution by 19% year-over-year in the second quarter and reached an important milestone contributing at the adjusted EBITDA line for the first time. Client retention was also a highlight for the quarter continuing the improvement we demonstrated earlier in the year. Our 99.3% retention rate for the quarter reflects 29% fewer worksite employees terminating from client attrition compared to Q2 of 2014. This improvement in retention levels has been caused by several initiatives built around our broad product and service platform. Our customer for life strategy results in key relationship development and ongoing optimization of product mix, service models and pricing. Improvements in the account review process and stewardship meetings with senior level involvement are strengthening client relationship. These initiatives along with the close cooperation with our renewal team has allowed for strategically modified pricing and client selection to improve retention on target to the accounts. It is particularly noteworthy that these high levels of client engagement and retention have occurred while we are making dramatic improvements in operating efficiency which leads me to the second topic I’d like to discuss today. Our 2015 plan included an operating cost containment focus which we have successfully paired with our growth acceleration priority. Although these priorities are usually across purposes, our plan for 2015 was to build off the cost savings initiatives established in the first half -- within the last half of 2014, and continue this priority as we returned to double digit unit growth. Our successful execution against these objectives is clear in the 12% unit growth increase for Q2 just opposed against an operating cost reduction of more than 1% after adjusting for incentive compensation in both periods. During this period, we have made many systemic improvements to gain efficiency and lower cost without sacrificing the customer experience which is central to our premium service positioning as a company. A shining example of this occurred over the course of the last year mapping clients to the service model that best meets their need. This has allowed us to serve more worksite employees with fewer personnel resulting in an increase in our worksite employees to service personnel ratio in Q2 from 206 to 238 year-over-year, an efficiency gain of 16% while improving key customer satisfaction metric. Another example of balancing cost management and growth is in the marketing area. This year, we shifted cost from branding which has been our focus since rebranding the company to more direct lead generation with an emphasis on digital market. This initiative has contributed to the 50% increase in leads I have mentioned earlier and a 46% in unique visitors to insperity.com while reducing advertising cost 16% year-to-date. The last area of progress I would like to comment on today involves the results from the work of the independent advisory committee of our board of directors which was formed as a result of a settlement with Starboard Value earlier this year. You may recall Starboard Value became our largest shareholder in the first quarter of 2015 and we’ve promptly worked together to negotiate a settlement to avoid a proxy content. This settlement provided for changes to the Insperity Board of directors including adding Peter Feld, one of Starboards managing members and two additional new board members designated by Starboard and resignations of two Insperity incumbent directors. In addition the agreement called for the formation of an independent advisory committee to review the company’s business and make recommendations to the full board regarding capital allocation and targeted ranges for adjusted EBITDA margins for 2015 and 2016 while taking into consideration the company’s risk profile and the potential impact of any recommended changes on the company’s business model and strategic plan. Adjusted EBITDA margin has defined an agreement with Starboard as adjusted EBITDA divided by the gross profit over such period. The committee evaluated our historical capital allocation and provided recommendations regarding our ongoing dividend and share buyback program. These recommendations were adopted and resulted in an increase to the quarterly dividend and a significant increase in our share repurchase program beginning in the second quarter and continuing into this fourth. The committee charter charges the committee to continue to evaluate the capital allocation on an ongoing basis through year end and into the first quarter of 2016. The independent advisory committee chaired by Mr. Feld has also been working diligently to arrive at a recommendation of adjusted EBITDA margins that provided a full board. Since its first meeting on April 01, 2015, the independent advisory committee has held 13 formal meetings and has had numerous other informal status calls. In addition, the IAC which retained an outside consultant to reveal the baseline of 2014 operating cost and identify a range of cost saving opportunities to consider. The consultant delivered its final report to the independent advisory committee on July 07, 2015. Throughout this period the management has also worked diligently to assist the independent advisory committee in arriving at adjusted EBITDA margins to recommend to the board, including responding with aluminous information request, attending and preparing for IAC meetings as requested, and providing our full support to help the independent advisory committee consultant to timely complete their work. I am pleased to announce today the independent advisory committee and management were able to make a joint recommendation for adjusted EBITDA margin target which were promptly adopted by the full [ph] board last Friday. The results of this effort now been incorporated into our guidance for the balance of the year and will be part of our budgeting process for 2016. From the base line of 2014 expenses reviewed by the outside consultant, we have identified cost savings initiative totalling approximately $20 million, $12million of which is incorporated in our 2015guidance and additional $8 million which will be incorporated into 2016 budget. The savings will be generated across a variety of areas of the company including the elimination of our corporate aircraft which were both sold in July targeted reductions in advertising and marketing and consolidation within our strategic business units among others. It’s important to note this process was guided by the framework of our premium service business model, strategy and risk profile. Our objective is to optimize service cost while continuing to set the highest standard in the industry or service and value to client. Many of these initiatives have been working positives and the savings has been a part of our success in the first half of this year. Some of these initiatives will take more time to execute and will be part of next year’s plan. The adjusted EBIDA margin range for 2015 implied by our guidance provided today is 25% to 26% which is a substantial improvement of 400 to 500 basis points over our 2014 adjusted EBITDA margin of 21%. The targets for 2016 will be used in the 2016 budgeting process and discussed as part of 2016 guidance which will be provided in our normal course early next year as the specific growth and gross profit picture for next year emerges from our fall, selling and retention season ahead. Although this cost structure review was extensive, it did fit well into our 2015 plan for accelerating growth while carefully managing operating cost. We expect this initiative will feed into our efforts to drive continuous improvement in both topline and bottom-line results going forward. We are heading into the important fall sales and retention period for Insperity with excellent momentum and clear objective. Our goal is to repeat the successful fall campaign we had last year, which was the foundation for the rapid growth acceleration we experienced this year. At this time, I’d like to pass the call back to Doug.