Good day, and thank you for standing by. Welcome to the Insight Enterprises Inc. Third Quarter 2021 Earnings Conference Call. At this time, all participants are in listen-only mode. After the speaker's presentation, there will be a question-and-answer session. [Operator Instructions] Thank you. I would now like to hand the conference over to your speaker today, Glynis Bryan, Chief Financial Officer. Please go ahead.

Thank you. Welcome everyone, and thank you for joining the Insight Enterprises earnings conference call. Today, we will be discussing the company's operating results for the quarter ended September 30, 2021. I'm Glynis Bryan, Chief Financial Officer of Insight and joining me is Ken Lamneck, President and Chief Executive Officer. Today, we also welcome Joyce Mullen, President, Insight North America who will succeed Ken as our President and Chief Executive Officer effective January 1, 2022. If you do not have a copy of the earnings release and the accompanying slide presentation that were posted this morning and filed with the Securities and Exchange Commission on Form 8-K you will find them on our website at insight.com under Investor Relations section. Today's call including the question-and-answer period is being webcast live and can be accessed via the Investor Relations page of our website at insight.com. An archived copy of the conference call will be available approximately two hours after completion of the call and will remain on our website for a limited time. This conference call and the associated webcast contain time-sensitive information that is accurate only as of today November 4, 2021. This call is the property of Insight Enterprises. Any redistribution, retransmission or rebroadcast of this call in any form without the express written consent of Insight Enterprises is strictly prohibited. In today's conference call, we will be referring to non-GAAP financial measures as we discuss the third quarter 2021 financial results. When discussing non-GAAP measures, we will refer to them as adjusted. You will find a reconciliation of these adjusted measures to actual GAAP results included in either the press release or the accompanying slide presentation issued earlier today. Please note that unless highlighted as constant currency all amounts and growth rates discussed are in US dollar terms. As a reminder, all forward-looking statements that are made during the conference call are subject to risks and uncertainties that could cause our actual results to differ materially. These risks are discussed in today's press release and in greater detail in our most recently filed periodic reports and subsequent filings with the SEC. With that, I will now turn the call over to Ken. And if you're following along with the slide presentation we will begin on slide 4. Ken?

Thank you Glynis. Good morning and thank you for joining us today in what will be my last earnings conference call as President and CEO of Insight. I'm delighted to hand this responsibility off to Joyce on future calls and I'm confident about Insight's future under her strong and capable leadership as she steps into the role of President and Chief Executive Officer on January 1st. As we all support Joyce in her transition to this new role at Insight, we remain committed to delivering on our financial objectives and long-term priorities. As a reminder our long-term priorities are to; continue to innovate to capture share in high growth areas, grow with solutions that drive business outcomes for clients expand and scale in strategic clients and markets and demonstrate client obsession by optimizing client experience with operational excellence. Now turning to the third quarter of 2021, and I’ll turn to results on slide 5. We had an excellent quarter, driven by 26% top line growth, including the hardware growth of 36% compared to prior year. We delivered a double-digit increase in adjusted earnings from operations, up 30% compared to last year's third quarter. Hardware booking trends continued strong throughout third quarter, while supply constraints did not ease up as originally anticipated throughout the supply chain. We continue to support our clients by helping them better forecast their IT needs. We exited the third quarter with elevated hardware backlog above levels at the start of the quarter. We expect about 50% of this backlog will ship in Q4. We are pleased to see the pipeline for future sales continue to build to healthy levels into 2022. Clients continue to focus on business agility and continuity by leveraging the cloud solutions a trend that increased in pace during the pandemic. Through our…

Thank you, Ken. In the third quarter of 2021, we executed well against our financial and strategic priorities posting continued growth across our business. We accomplished these results while continuing to invest in strategic areas to scale and support our future growth. Moving on to slide 10 and 11 for our consolidated results, our net sales in the third quarter were $2.4 billion up 26% in U.S. dollars and 25% in constant currency, compared to the third quarter of 2020. This represents record net sales for Insight. Higher hardware net sales of 36% drove gross margins of 14.9%. SG&A expenses were up 12.6% year-over-year in constant currency and 13.8% in U.S. dollars. As a percentage of net sales, adjusted SG&A was 11.1%, down 110 basis points year-to-year and in line with our expectations for the quarter. As a percentage of net sales SG&A on a GAAP basis was 11.4%, down 130 basis points year-to-year. For the full year, we continue to expect adjusted SG&A as a percent of net sales will be around 11.7%. Adjusted earnings from operations, was $93.5 million up 30% year-over-year, compared to a 35% increase in earnings from operations on a GAAP basis. And adjusted diluted earnings per share, was $1.87 up 36% and $1.51 per share on a GAAP basis an increase of 37%. Moving on to the results of each of our operating segments and starting with North America on slide 12. Net sales were $2 billion in the third quarter, up 30% year-over-year primarily related to an increase in hardware net sales driven by 38% -- hardware net sales of 38%, driven by devices networking and storage solutions and services primarily related to cloud. Similarly to the last quarter, as a result of continued supply constraints and extended product lead times, we're entering…

Thank you, Glynis. I'd like to thank our Insight teammates for all we've accomplished during my tenure. Together we had transformed Insight and begun the journey to become a global solutions integrator, helping solve our clients' most pressing challenges. We have seen revenue growth from $4 billion to $9 billion and adjusted diluted earnings per share on an annual basis grow from $1.08 to over $7. Most importantly, we've seen Insight become a best place to work with numerous recognitions throughout our global locations and as evidenced by Forbes' recent release last week of the top global companies, where Insight ranked number 95 overall and number 12 for all technology companies. It has been my greatest professional honor to lead this amazing company to work alongside our incredible teammates around the world and join forces with our partners to serve our clients. Not only is Insight a great place to work for our teammates, but we are creating value for our shareholders, partners and clients in all we do. That concludes my comments. Thank you again for joining us today and we'll now open up the line for your questions.

Thank you. [Operator Instructions] Your first question comes from the line of Matt Sheerin from Stifel. Your line is open.

Yes. Thank you and good morning. My first question Ken, is just sort of around the gross margin and also just the strength of hardware. Could you maybe be a little bit more specific in terms of that mix there? Was it more client devices versus solutions? And if it's on the infrastructure side, I would think there'd be more services attached to that so meaning offset the margins. So could you give us a little bit of color on that mix?

Yes. As we discussed Matt, we had 36% hardware growth pretty significant. Certainly, the biggest portion of that was in the device area as we continued to see constraints and tremendous demand in that area. So that was the biggest portion. But in that mix we did see certainly high single-digit growth in our data center products as well. So even there were always constraints there's still product flowing in there but again the majority of it being certainly in the device category.

Okay. And by devices are we talking about like commercial notebooks and desktops?

Yes the biggest portion of course being notebooks which of course has really accelerated. Desktops continues to be a good piece, but it's declining certainly from where it was prior to the pandemic. And there's handhelds in there, which is classified as iPad-type devices. And there were some certainly smartphone devices in there that we also utilize really not for consumer use but certainly for aspects really more like a mini iPad, kind of a situation. So that's what we would call in the device area. But the biggest portion of that by far is, notebooks.

Got it. And in terms of your outlook for Q4 backing into the outlook for the year, it looks like you're going to be up modestly one or two points perhaps, sequentially. Typically, there's a little bit more seasonality I know in your business particularly in Europe and then also in North America enterprise. So were there pull-ins in the quarter, why you're not going to be up that much sequentially, or is the product constraints a part of that as well?

Yes I think it's certainly all of the above. And then of course, you've also got to look at Matt, the compares as well. Q3 compared to last year was certainly far easier than Q4 is when it started to really recover. As you might recall, we did have growth in Q4 last year. So I think it's that combination is what you're seeing there. So nothing abnormal. I think the supply constraints are going to continue, as we all know for a bit. But again, we also have to keep in mind that we did grow hardware 36%. So it's not like it's a tremendous constraint. It's -- I think it's working through the system. And the good thing about that is it will lead to I believe next year where people are talking about devices decline. And certainly Gartner is predicting that. We don't see that at all. We think that devices are going to continue to be strong through 2022 because there's so much pent-up demand that's not being supported. And clients are basically, increasing sort of their cycle and instead of refreshing sooner they're having to basically set those assets longer. So I believe it bodes well for the next year or two for devices as well.

Okay. And just lastly, looking at the Q4 gross margin. Based on the SG&A guide you can back into it, looks like an increase in gross margin sequentially. Is that again a mix-based reason where there's more services or less hardware mix?

Yes. Glynis, you want to -- that's...

Yes. So Matt, you're spot on. It's going to be the fact that hardware is -- while it continues to grow with low double-digit growth in Q4 it is not the same case as the 36%, we saw earlier. So the impact of hardware on overall gross margin is a little bit more muted in Q4 than it was in Q3.

Okay. Thanks very much. And Ken congratulations on your career at Insight. And Joyce best of luck to you.

Thank you.

Thanks, Matt. Appreciate it.

We'll be with you in a few moments. And your next question comes from the line of Adam Tindle from Raymond James.

Okay. Thanks. Good morning, everybody. Ken, my congrats as well. I always enjoy your strategic commentary on these calls so I wanted to throw an open-ended question to have you maybe reflect on industry evolution during your tenure and your expectation for the next decade or so. It's still very fragmented at the VAR level. The distributor level has recently significantly consolidated. Wondering, if you see an era of VAR consolidation in a bigger way. Or any big themes that you want to highlight on a go-forward basis?

Yes. Thanks Adam for that. Certainly, the model that we've seen certainly in my tenure has been moving, certainly from in general the reseller-type model to really being what we call a solutions integrator. There's no question delivering more value and I think you're seeing that with many of the scale players delivering more and more services, more and more solutions, to the marketplace. There's a big trend of course towards as-a-service consumption models that's occurring as well. And I do believe that that does favor, in many cases the larger-scale players due to the complexity of that, the systems that are required to really implement that properly. So I do think those aspects do favor the scale players. Not to say that the smaller niche players, aren't still going to have a play. They always do. They're very nimble. But I think overall, there are some pretty big changes there. The challenge -- and we've been pretty acquisitive, as you know. The challenge that we find on a lot of the smaller players, in trying to consolidate them, is in many cases there isn't a lot of cost synergies as you know. They're very, very heavily geared towards an owner model, where the owner does quite a bit of the work and has a lot of relationships. So those things become a little bit challenging when you try to roll those things up. And we spend a lot of time trying to understand if that was a possible play. Now there's a lot of mid-tier companies that certainly have more scale that does make some sense and I think you'll see more consolidation there on that front. But, yes, that is certainly the trend. I think, it's what our partners are demanding and very importantly what our clients are demanding. It's difficult to go to a client today and just basically be one trick. You've got to -- the clients are looking for a company that really can deliver solutions across, as an example, the data center. You can't just do one aspect of the data center anymore. You've got to do it all and you've got to have a security umbrella under that as well. So it takes a lot of skills and a lot of complexity there. So I do believe that that is starting to favor -- and you're seeing that of course in the growth areas when you look at the numbers and so forth, where the larger-scale players are having more significant growth than these smaller players are over the past few years. So -- yes, so I think the industry couldn't be in a better position in my mind. When you look at what's going on, it's all about the data, it's all about AI which is just starting, its all about the intelligent edge which is again just starting. So I think it's just going to be really robust outlook for the next 10 years in my mind.

Interesting. I want to -- I do want to talk about some near-term questions. And Ken I'm sure you're not going to miss these. But maybe we can touch on backlog, the composition of backlog in particular. I'm just wondering if devices are the predominant portion of mix within your backlog. And if so, how do you vet demand as you invest in inventory to fulfill that? Is there any penalty for cancellations or double ordering?

Yes. I'll ask Joyce to touch on some of that and I'll add some commentary as well. So Joyce, why don't you jump in and give your perspective on that?

Yes. So, Adam, I think that the -- so first of all I would say that we still see very robust demand. The backlog is reflective of our overall demand that we've seen. So notebooks certainly are still a very significant component of our backlog. We did see some -- I wouldn't call it recovery, because the backlog still grew in notebooks, so we did see us catch up in terms of demand and invoicing over Q3. So we got those numbers a little closer together. We did see increased backlog in networking and storage and desktop, especially, and displays. So our backlog is pretty robust. As Glynis and Ken both stated, we expect about 50% of the backlog to ship in Q4. And we've seen no evidence, zero evidence of the demand -- perishable demand or double booking. We have of course seen and actually supported some cancellations of orders and rebooking to make sure we optimize for delivery time and helping clients get what they need. But we have not seen evidence of double booking and we certainly keep in very close contact with our distributors and our partners to make sure that's not happening.

Got it. Maybe just one final one from me, so I can spread it around to everybody. Glynis, I wanted to ask on the cash cycle. So I did notice that you've obviously had a heavy mix of devices that put pressure on gross margin, of course, that you talked about in the quarter. Hardware was up significantly. But on the cash cycle, we would typically think those turn quicker and help the cash cycle. So maybe you can comment on why gross margin was down and working capital was up.

So it's the combination of the types of equipment and where we get the product from. And we have shorter payment terms with certain distis and OEMs versus others. And it's just the mix of the business with regard to those shorter payment terms relative to, let's just say, other OEMs where we have 30-day facilities or inventory financing facility that we have our 60-day terms to support two primary vendors. Those were not ones that were high in Q3. It was other vendors that were high in Q3 and it's just the mix of business in terms of how we have the early pay discounts that help us from a margin perspective, but also hurt us from an overall cash flow perspective.

Okay. Got it.

So we're paying lot faster than we're collecting. We're paying the vendor faster than we're collecting from the client. It's the inverse of what happened in 2020.

Right. Understood. Ken, congrats again. Joyce, welcome to the call. Thank you. Thank you, all. Congrats on the quarter.

Thank you.

Thanks Adam.

Thank you.

Thank you. And your next question comes from the line of Vincent from Barrington Research. Your line is open.

Yes. Ken, what product categories currently offer the most opportunity to gain share?

Big question there. I think, again, the market is robust in so many areas; areas of course that we're very focused on, as you know, is on the solutioning side. So the as-a-service consumption models the multi-cloud approach to the business is an area that we're very focused on. So we think there's ample opportunity to continue to grow with Microsoft Azure as an example. Huge opportunities there on that front. So that's an area. And of course everything is about security today. There isn't one client that's not talking to us about security with all the ransomware attacks and so forth out there. So security again continues to be a very robust opportunity. And then of course, as Joyce touched on and Glynis touched on, the hardware situation again very robust at this stage, and as you could see with the growth factors supply constraints are troublesome, but they're not they're having a dramatic impact on our -- limiting our growth. And I think it's actually going to help us as we go into 2022, where there'll be a lot of pent-up demand here still. And the ability to flush this backlog out to really provide some good growth in the hardware sector next year as well.

And could you give us some more color on the mix in the software business?

Yeah. The software business of course for us is an extremely important big portion of our business, very strong of course with Microsoft and all their product categories across the board. We do a significant amount of business of course. More-and-more vendors are moving there. Cisco has got a big software business today. That's really important to us. Of course VMware very important on the infrastructure side as well. And then, of course, Adobe represents a good portion of our revenue stream. And of course a whole plethora of security software solutions out there as well, so a very important part of the business. More-and-more partners of course are driving more towards software in these consumption models. So that's an area that we certainly continue to invest in.

And what areas stand out as strongest in the quarter in terms of growth?

For Q3 certainly, the biggest growth there was certainly hardware, as you could see. But we're also very pleased with the ability of our cloud software, offerings cloud mail as a percent of our GP is up to 21%. So that continues to be a very, very robust part of our growth portfolio that we're really pleased with. And that's a key indicator for us going forward.

And are you seeing any impact -- a significant impact from wage inflation in terms of your existing employee base? Is this something that you worry about, when you go to sleep at night?

Yeah, I think everybody -- every industry is seeing that from fast food chains to our industry. Certainly, we're all seeing that. We've been able to manage it very, very closely. But certainly there's no question there's wage inflation throughout all positions. The most sought-after positions of course are the real technical/architect/software development areas for us, but we've been able to continue certainly to grow that headcount year-over-year pretty nicely, but certainly not without its challenges and certainly increases. But we're also seeing increases at mill or integration centers and warehouses like everybody else has as we're competing there. So we've been able to manage it. It hasn't been -- it hasn't drained our ability to support our clients, but it's certainly something that we continue to watch. And we think it's -- it certainly looks to be that it's going to increase and continue to increase certainly into 2022.

Okay. Yeah. So Ken congrats on your tender and Joyce good luck. That's all I have. Thank you.

Thanks Vincent. Appreciate it.

Thanks you.

There are no further questions. I would now like to turn the call back to Ken for final remarks. Please go ahead.

Yeah. So again, thanks everybody for joining. And we appreciate you listening in. Thank you.

This concludes today's conference call. Thank you all for participating. You may now disconnect.