Mark D. Manion
Analyst · Dahlman Rose
Thank you, Don. Good afternoon, everyone. Starting with safety. We ended the first quarter with a ratio of 0.70. That's an 11% improvement over the same period last year. As we continue to reduce injuries and accidents, everyone associated with Norfolk Southern wins. Our employees have an improved quality of life. And from a business perspective, we reduce our costs and improve our operating performance. Our workforce increasingly drives improvements in safety and service. Let me now turn to service as expressed in our composite service metric. For the quarter, we posted composite performance of 82.8%. That's a 15% improvement over last year. While led by train performance, all the components, train performance, connection performance and plan adherence, showed significant year-over-year improvement. While mild winter weather worked in our favor, improved crew availability has resulted in a big boost in operating performance. This continues a trend from the fourth quarter, where we've seen the velocity of the railroad continue to improve. First quarter composite performance, in fact, is just short of the second quarter 2009 record performance of 83.8% but with 23% more volume. Similar to composite service metric, train speed for the first quarter improved 2.5 miles an hour or 12% over the same period last year. Again, we're approaching our record-setting second quarter 2009 velocities, but with significantly more traffic. Like train speed, terminal dwell showed a significant improvement in the first quarter compared to first quarter last year, a reduction of 4.4 hours or 17% and equal to our 2009 performance. Turning to the last page, all of these service improvements also equate to greater velocity and consistency, and in turn, drive productivity. Let me list just a few. Train & engine service overtime has been reduced 15%. Re-crews have been reduced a sizable 35%. Equipment rents have been reduced as a whole, but the portion of equipment rents driven by velocity has been reduced by 9%. Locomotives in service have been reduced by 3%. Fuel consumption, reduced by 2%. Gross ton miles per gallon improved 1% and gross ton miles per train hour has improved 4%. This quarter punctuates the importance of having the right resources in place to run the network. Properly applied, those resources drive service and velocity, which not only delivers a superior service product to our customers, but also productivity to the bottom line. With that, I'll turn it over to you, Jim.