Jacqueline Lemke
Analyst · Freedom Investors
Thanks, Jill. I understand that fiscal year 2016 revenue results today are below expectations and that investors are growing impatient of waiting an upturn. Although I cannot predict to the quarter when you will see the results of our progress, I want to assure you that we are making real strides in our progress to grow revenue. You may be thinking BSI can deliver once the projects are in-house but can they bring them in-house? I just want to talk a little bit about us and the industry. Regulatory experience and longevity are critical factors in the CRO industry. When I began my leadership at BSI in mid-fiscal 2012, to stay competitive we faced the challenge of reducing our footprint by closing excess capacity, our laboratories in Europe and on the West Coast. This was the right move for our company but difficult for our people and difficult when seeking to retain and attract clients. We needed to realign our leadership which we did and our business development team. In an industry with a multi-year development cycle, our current and prospective clients needed to know that their researchers were going to be available to answer regulators’ questions years into the future. With clients shaken by our footprint reduction, we needed to continue to deliver quality services and products. We needed to create a consistent message regarding our capabilities and to share it with our current, past and prospective clients. We needed quite clearly to pursue business and to evidence the longevity that our client required. So we immediately began to rebuild. Our business development capability increased our marketing capabilities which included a modern interactive website, took some time but we were able to launch that earlier this fiscal year. We built a strong internal team approach to quote follow up which included the scientists, the client services and business development team all knowing seamlessly how to help the clients and to make sure this client got one-team approach to what BSI can deliver. We began to draw attention to our regulatory excellence and longevity – sorry, I can't speak this morning -- and our competitive abilities which so many potential clients did not know about. We needed to measure our response in this to clients. We needed to understand our quote competitiveness to participate in more industry trade shows and conventions, to visit more clients one on one, to nurture our relationships with industry leaders and consultants, the valuable consultants that connect the clients to the service providers like BSI, and to make ourselves available for any and all questions with consistent quality follow-ups. In summary, we needed to rebuild the valuable BSI brand equity and to bring in the work. It's not enough for BSI who provided research services and laboratory instruments to substantially all of the large pharmaceutical companies and to hundreds of the small to mid-sized biotech companies in the past, we know that we need to retain our current and prior clients as their need for our services and products ebb and flow and to recruit new clients on a regular basis. So we set out to do that since fiscal year 2012 when I got here with the restructuring. As I mentioned in previous earning releases, we've focused our outreach on four key areas: to increase our IND enabling studies in non-human primates; to partner with clinics for sample analysis and sample kit preparation; to offer bio-equivalence study expertise both in-vivo and in-vitro, to our generic clients, and to increase market awareness and adoption of the BSI Culex in-vivo automated blood sampling system and the related consumables via equipment grants and loan programs. Health in the contract research organisation, CRO service business is measured not only by revenue reported but by the committed signed business in a company’s pipeline. The diversity of our services and the advanced timing of our clients' needs which are dependent on variables such as availability of products and additives, funding, patient recruitment and competitive developments make it very difficult to precisely predict revenue recognition. As service providers we need to be available with the most qualified personnel and support staff to deliver excellence for our clients. We experienced slow periods is because we did not recruit enough business over prior period which in many cases span years. We were not good at predicting the timing of the start of projects or we received notice of a delay too late to react by taking on more work. These are all variables which we have been working to stabilize. Committed signed service business is referred to as quotes accepted and becomes a part of backlog until it is fully recognized as revenue. I will not be disclosing our levels of quotes accepted nor of backlog. However I can tell you that as of June 30 through the first nine months of each fiscal year since the restructuring in fiscal 2012 we have the highest level of quotes accepted in those four years. I am going to say that again. We have the highest levels of quotes accepted in those four fiscal years and have had more quotes accepted in the first nine months of fiscal 2016 than were accepted in any given year since our fiscal 2012 restructuring. Our services backlog representing quotes accepted for studies which have not yet been recognized as revenue, so this is work that we are waiting to do, we're waiting for the samples to come in, we’re waiting for the client to say the study is going to begin, we’re waiting for them to get their materials. Our services backlog is also at the highest level that it has been since the fiscal 2012 restructuring. These two pieces of information quotes accepted and backlog indicate that our efforts to recruit new business are paying off. We are going to continue our active pursuit of business and you will see growth in revenue as this project and more are delivered. In addition, we are investing in people and capital equipment where we see a high level of demand such as the non-human primate study and large molecule studies. We will be able to constantly attract new business and to continue our consistent level of excellence in innovation in these high demand areas. With regard to the product business. We have been seeking new business through partnering with complementary laboratory instrument providers by representing and distributing new innovative technologies such as the PalmSens electrochemical analyzers thus giving our clients a more comprehensive choice of instrumentation for their research needs, and by growing demand for the BSI Culex in-vivo sampling system by providing a risk free test drive of our automated system with the embrace automation campaign to potential clients who really don’t know what they are missing as they continue to dose and sample – draw samples manually. Although it’s subject to a cyclical and often relatively long capital purchasing cycle, the BSI product business can deliver innovative solutions driven instruments, consumables, maintenance and service and is starting to see increased market adoption as we continue our outreach and focus on the customer. As anyone who knows me can assure you patience is not one of my virtues. BSI is in an industry where progress is measured in years, not weeks and quarters. We are however not waiting years to make a difference and to increase our efforts to leverage our many excellent capabilities and to deliver a more competitive bottom line. As you can read in the 10-Q report and with the earnings release, Huntington Bank is in a position to exercise certain of their contractual rights due to our failure to meet financial covenants. We take this right very seriously. BSI has always paid our scheduled mortgage and line of credit payments on time and in full and realizes that missing the covenants requires immediate action on our part. With forbearance from the bank through September 30, we are actively pursuing other financing options such as alternate debt financing and/or lease and leaseback of our West Lafayette facility. Our goal is to meet both the bank’s needs and BSI’s needs. We know that time is of the essence. We at BSI will continue to pursue growth in our four key focused areas as previously mentioned and will continue to improve our recruitment of new clients as we deliver high quality innovative scientific regulatory excellence to our current clients. Operator, we're ready for the first question.