Jingbo Wang
Analyst · CICC. Please go ahead
For today's agenda, I will first share my views on the micro economy and briefly summarize Noah's overall performance in the first quarter of 2020, the developments of our business segments and the achievements and challenges during our transformation. Our CFO. Mr. Grant Pan will follow with a detailed discussion of Noah's financial performance in the first quarter. We will conclude the call with a question-and-answer session. It is fair to say that the COVID19 pandemic since 2020 has pushed wealth management institutions in China to accelerate the transition to provide more proactive and customized asset management services and expedite the supply of net value-based products. Our industry is constantly transitioning from product-driven and product sales oriented to investment advisory oriented, providing clients with effective asset allocation services. The COVID19 pandemic started wealth management industry with new methods and brews, contactless services, live streaming, online solutions, intelligence processing have become critical elements for every institution. As Noah has shifted our focus from providing private credit funds to more standardized products, we're able to enhance technology and innovation in our wealth management business and empower different operational aspects including new clients in China development, product services, investment research services and in risk management with digital technologies such as big data and artificial intelligence during the COVID19 pandemic over 99.5% of Noah's clients have been completing their transaction entirely online. Next, I will go over our wealth management segment, asset management segment and operational efficiency in the first quarter. Starting from the first quarter of 2019 Noah seized the distribution of single counterparty non-standardized the private credit products and fully entered the field of standardized products. Now I'm delighted to report that our transaction value has reached RMB23.19 billion in the first quarter of 20 up 76.1% quarter-over-quarter. The transaction value of standardized products including mutual funds, equity and bond funds achieved an increase of 496.3% year-over-year and was up 96.9% quarter-over-quarter. Excluding single counterparty non-standardized private credit products, the transaction value has increased by 287.5% year-over-year and was up 88.3% quarter-over-quarter. We're pleased to see that standardized products are well received by our clients. Thanks to their continuous trust the gross of the AUM of standardized products at Noah has exceeded our expectations especially in consideration of the severe impact of the COVID19 pandemic in China we're quite satisfied with our achievements so far. In the first quarter of 2020 Noah's net revenues reached RMB746 million down 5.4% quarter-over-quarter and our GAAP income attributable to shareholders reached RMB256 million up 119.6% quarter-over-quarter. The reason for the slight decrease in our net revenues was due to the decline of revenues from others businesses under the impact of the COVID19. In the first quarter, net revenues from our overseas segment reached RMB208 million down 16.1% year-over-year and down 12.7% quarter-over-quarter accounting for 27.8% of the group's total revenues. In the first quarter of 2020 the number of our active clients reached 15,831 up 4% quarter-over-quarter. Among the active clients, 12,756 were mutual fund clients up 9.2% quarter-over-quarter. In the meantime by the end of March this year, the number of black card clients reached 880 up 16.1% year-over-year. In the first quarter the transaction value from black card clients increased by RMB4.25 billion AUM reaching RMB78.85 billion accounting for 48.8% of the group's total AUM. Noah's clients generally have high incomes or have the potential to earn high incomes with excellent educational background and a dedication to long-term study of investment and wealth management. Their reception to our transformation to standardize the products has far exceeded our expectations in the past several months. They understand the micro cycles, accept the concept of asset allocation and are willing to increase the proportion of standardized products in their portfolios. Changes in the industry and client demands are also driving the development of our relationship manager team. Starting from this first quarter, we have been applying a new relationship manager compensation scheme, comprehensively relating relationship managers bonuses to clients. This policy demonstrates the shift from the sales driven towards focusing on the maintainers of outstanding AUM and highlights the consultancy value provided by relationship managers. In the first quarter of 2020, the turnover rate of our elite relationship managers dropped to 1% from 4.1% in the first quarter -- in the fourth quarter of 2019. Faced with new market conditions, relationship managers need support from a professional one-stop service platform. We have formed a skilled triangle asset allocation team, consisting of product experts, firm managers and experts for integrated services to provide our relationship managers with strong middle office support in various key aspects in their business activities. Affected by the global pandemic and mandate travel restrictions overseas, in the first quarter of 2020, revenue from our insurance business decreased by 51.8% year-over-year and down 22.5% quarter-over-quarter. We're currently actively planning for the upcoming quarters. On one hand, we have launched the service reservation system and on the other hand, we have initiated the mode of providing integrated services online. Since the last Chinese New Year, we have conducted over hundred online courses and roadshows as well as a considerable number of high-quality live streaming sessions online. For example, the Noah at-home initiative has helped to acquire nearly 1600 new high net worth clients for our mobile app Micro Noah. T In terms of asset management as of March 31, 2020, Grofers AUM stood at RMB161.7 billion down 5% quarter-over-quarter and down 5.5% year-over-year. As a result of our voluntary early redemption of private credit funds resulted in a net decrease of RMB971 billion in AUM. If we exclude the impact of private credit assets, the AUM of private equity, public securities, real estate and multi-strategy funds increased slightly up 0.8% quarter-over-quarter and up 7.1% year-over-year. The AUM of our overseas segment reached RMB26.4 billion up 6.9% year-over-year and up 6.5% quarter-over-quarter accounting for 16.3% of the group's total AUM. We understand that our high net worth clients are paying increasing attention to asset allocation capacity. We have officially taken into consideration this diversified growth of Gophers' AUM when implementing the strategic targets of the group. In the era of standardized assets, the wealth management industry has embraced a new paradigm driven by asset allocation. Under such circumstances, Gophers positioned itself as an asset management company that focuses on multiclass asset allocation and pursues absolute returns. On the public securities front its flagship fund reported an excess return of 30.31% by the end of the first quarter since its launch. The absolute return of Gophers' flagship inhabitants private equity fund was 17.16% by the end of the first quarter, which was 5.72% higher than its market benchmark. In terms of the ECPE and real estate funds, our focus for 2020 will be on secondary PE fund Series 5 co-investment PE fund, US funds invest in data industry, real estate flagship funds and US rental property fund. We will continuously improve our management and the capability of direct investment. The wealth management is gradually shifting from product students towards AUM and asset allocation driven. To adapt to this market change, we have more detailed requirement for the services our relationship managers provide. We administered responsive mechanisms and organizational policies to ensure the quality each step of our operations. When serving clients, we have always been adhering to the principle of being kind, responsible and reasonable, helping them retain and retain their asset value more scientifically basing on our understanding of their needs. The way we understand our clients is to put ourselves in our client's shoes and place their interest in the first place. Following the market moves and acting in accordance with rules, laws and regulations, in 2020 Noah has established a client-anxious committee to evaluate any new project before its launch from the client's perspective based on the client's needs and long term interest. In the case of client complaints and disputes, the committee will make impartial judgment. For the asset allocation of high net worth clients at Noah there will be also a professional team to review the portfolio and remind relevant relationship managers and clients of any issues. As we enter the era of standardized products to better serve our clients, we must improve their online offline experience. I believe that technology will fully empower and support the wealth management industry in the coming years. As such we will conduct more data research and utilize AI-based investment advisory and open product platforms to unlock more channels for portfolio management, cost reductions and efficiency improvement. Therefore, Noah has been actively improving the user experience on our mutual funds app Fund Smile and establishing AI-based investment advisory system. In the second quarter of 2020, we also plan to launch the new version of I-Noah which will be our standardized product platform overseas. Based on the existing model of relationship managers providing consultation services, we will further develop our business layers. This means serving ultra high net worth clients via the VIP center and investment advisory while reaching more potential clients online by optimizing payment efficiency, offering more high-quality content and supplying diversified products with dedicated to constantly improving our client experience with us. The wealth management industry is quite special. When the returns of our product or investment don’t meet client's expectations even if the investment account for less than 1% of our RMB700 billion accumulated transaction value, for those clients who are affected it's 100%. Therefore, we fully understand when client complaint and voice their dissatisfaction. Compliance and risk management are the lifeline of wealth management institutions. Noah will always keep this in mind and behave more provincially to ensure the compliance of transactions and diligence risk management. For some assets occurred in the past, we have established a special nonperforming asset team to deal with them through market forces and by normative and legal means. In this process, we have been constantly communicating with our clients and providing updates on the progress. This process turns out to be quite effective and now a majority of the risky projects have been successfully managed. At the same time we're continuously working on investor education and promoting the formation of a more mature market, letting clients understand that investments are not deposits, it has risks. While we don't offer implicit guarantees, it does not mean that we're not -- it does not mean that we're irresponsible. We adhere to the principle of being kind, responsible and reasonable and are committed to creating value for our clients. We're grateful for the trust of our clients. Now what transformation means, we're returning to the mindset of respecting common sense in the market, as well as raising our awareness of potential risks. Looking back, we have experienced several economic cycles in the past 15 years, especially the COVID19 pandemic makes us realize more than before that we're now in an era with a combination of volatility, uncertainty, complexity and ambiguity. It requires more wisdom to secure certainties among so many uncertainties. For Noah, it means we must pivot around our high net worth of clients and provide them with integrated services including wealth management, asset management and other services such as insurance and lending. In 2020, Noah has launched a new governance structure and process system aiming to create a new corporate culture and incentive plan. In addition, we will focus more on monitoring the market developing insights, reaching strategic consensus and implementing strategies. We give up the previous management meeting decision-making mechanism and fully adopted the mechanism of decision-making by committees. We have set up committees of strategy, technologies, human resources. client interests, auditing and discipline etcetera and employees at execution level who are not spending members of our committee are also invited to join, so as to ensure a more comprehensive review of our operations and to improve the quality of decision-making. The appointment of management is subject to their qualification and KPI performance. We have also formed a multilayer relationship manager compensation scheme based on client's different behavior patterns to promote the development of the VIP center and self-service investment platform. 2020 marks the 10th anniversary of Noah Holdings listing on the New York Stock Exchange and the 15th anniversary since Noah's establishment. I'm really grateful for the trust and support our clients and shareholders have placed with us, allowing us to come such a long way with all of you. In the future, the team and I will continue to do our best to honor the trust given to us and to create value for our clients, shareholders, employees and the society.