Evan Sohn
Analyst · Joseph Gunnar. Leo, please ask your question
Great. Why don’t we thank you – thanks, Leo. Why don’t I take the market trend question and then Judy, you can handle the financial one. So clearly, there are some areas where you’re just not going to be able to ship outside the U.S., our manufacturing clients, our consumer good clients, our logistic clients, our healthcare clients, for the most part, you really just can’t shift that. We are seeing some nurses sort of telecommuting or telephonic nursing, you can do outside the U.S. But for the most part, healthcare is really being delivered inside the U.S. So clearly, the biggest shift you’re really seeing is really, I would say tech talent and then some financial services we’re seeing also being shifted outside the U.S. Now a lot of this is really related to just the expense side of the talent. As these tech companies were hiring, they were driving wages increase. And so hiring a developer or a software engineer became very expensive. And so, hey, if I can’t find it here in the U.S. at a price point, let me go shift it outside the U.S. And I think that still is a pretty significant trend that we’re seeing. The tech talent, when you think about a large tech company or a tech company that was a highfalutin tech company that did a layoff, for the most part, their layoff is really a result of the over hiring that they had or the expected growth that they were going to have. So you’re really looking at account managers, client specialists, the 18th financial analyst that they hired, and less so on their core software engineering team, although there are obviously exceptions there. So I think that’s really a market trend that we’re seeing. What we expect to have happened is – or what we expect sometime in 2023 and certainly supported by these Oyster, Deels and other companies that are these global employment platform companies, is that this gee, I really want to set up a development team of my own in Argentina, right? So what stopped you from doing that before was I couldn’t find the talent. And if I found the talent, I didn’t know how to pay them. So our partnership with like a Deel and an Oyster with Recruiter.com really delivers those results. I could both find the people, hire the people and pay the people. Now in between there, you’ve seen this big growth in what we would call outsourced IT services. I can go get developers over in Africa or in Latin America. I can get developers in Canada. I can get developers in Albania east of here whereby – there are companies now that are doing this outsourced development. They’re leading this immediate need of I can’t find talent. I think the next step is really more on the return on investment side and companies sort of saying I want to build my own team outside the U.S. So that’s probably, I think, what we’re seeing in terms of the biggest trend. I’ll tell you what’s fascinating is if you look at the numbers, you’d expect, gee, I could hire anywhere. It must be increasing the overall unemployment because if I could hire people outside the U.S., that would affect the overall U.S. numbers. You’re not really seeing that. So you see the talent shortage certainly on knowledge workers, and yet you’re seeing the growth in terms of hiring outside the U.S. So it really is the number of people in the overall labor market that’s decreased. I think obviously, the other segment that we’re really seeing growth in logistics and truck drivers, logistics, obviously, hospitality. That’s going to be very difficult. You’re not really going to outsource that outside the U.S. So I would break up those roles in terms of in-person roles. I think as more companies are thinking about hybrid, that’s a way of saying, gee, we don’t really want to shift workforce outside the U.S., but for every one of those, there are companies like Shopify that have gone completely virtual in terms of an overall company. Okay. And now I think you had a bunch of financial questions or two financial questions. Judy, do you want to answer those?