Greetings. Welcome to Natural Health Trends Corp. Third Quarter 2020 Earnings Conference Call. At this time, all participant lines are in a listen-only mode. [Operator Instructions] Please note, this conference is being recorded. I will now turn the conference over to Kim Orlando with ADDO Investor Relations. Thank you, you may begin.

Thank you and welcome to Natural Health Trends third quarter 2020 earnings conference call. During today's call, there may be statements made relating to the future results of the company that are forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. Actual results, performance or achievements could differ materially from those anticipated in such forward-looking statements through the result of certain factors, including those set forth in the Company's filings with the Securities and Exchange Commission. It should also be noted that today's call will be webcast live and can be found on the Investors section of the company's corporate website at naturalhealthtrendscorp.com. Instructions can be found for accessing the archived version of the conference call in today's financial results press release, which was issued at approximately 9:00 AM Eastern Time. At this time, I'd like to turn the call over to Chris Sharng, President of Natural Health Trends.

Thank you, Kim, and thanks to everyone for joining us this morning to discuss our third quarter 2020 financial results. With me today is Scott Davidson, our Senior Vice President and Chief Financial Officer. The challenging macroeconomic conditions inherent in the global economy as a result of the COVID-19 pandemic continued to weigh on our financial performance with our third quarter revenue totaling $14.1 million. Despite the difficult operating environment and adverse impact to our top line, our diligent expense management resulted in our second consecutive quarter of positive operating income. Our total third quarter orders were relatively consistent with both the prior quarter and the first quarter of 2020, with our deferred revenue balance increasing by $832,000 from June to September, accounting for the change in revenue. Additionally, there were a number of bright spots in certain markets with third quarter order volume exceeding that of both Q1 and Q2 levels. Accordingly, revenue outside of Hong Kong increased 10% over the prior quarter with notable strength in Peru, Taiwan, Malaysia and India. While our order volume in Hong Kong and China remain under pressure, we have begun to see improving business conditions in the region with the economies slowly reopening throughout the third quarter. Since late August, our leaders have been able to sponsor relatively small meetings, the gradual reopening also allow us to reduce reliance on product promotions, which is part of the reason our margins improved. As the severity and duration of the pandemic remains uncertain, we have proactively adapted part of our marketing programs to overcome some of the physical restrictions imposed through product promotions and virtual training opportunities. We webcast training sessions nearly every weekend and held two larger [indiscernible] events with 500 participants each. We also have plans for multiple in market Fly High…

Thank you, Chris. Total revenue for the third quarter was $14.1 million, a decrease of 17% compared to $17 million in the third quarter of 2019. The year-over-year decline was primarily due to the continued difficult operating conditions stemming from the COVID-19 environment and the resulting challenges this has presented for our members as they worked to overcome meeting, event and travel restrictions to conduct their business. While we expect our financial results will continue to be adversely impacted by the pandemic, we are encouraged by our members efforts to embrace technology, communicate virtually and adapt to the evolving operating environment as well as the positive economic trends and progress towards recovery, we are witnessing across many of our markets. Our active member base decreased 2% to 53,300 at September 30th from 54,400 at June 30th and was down 22% from 68,150 at September 30th of last year. Turning to our third quarter cost and operating expenses. Gross profit margin of 74.3% was consistent with the third quarter of last year as an increase in administrative fee revenue offset additional logistics costs and product promotions put into place to help support and incentivize our members impacted by the pandemic. Commissions expense as a present of total revenue declined to 39.8% from 43.2% in the third quarter of last year. Excluding the impact of the increase in administrative fee revenue, commissions expense would have been roughly unchanged year-over-year. Selling, general and administrative expenses decreased 34% to $4.3 million from $6.4 million a year ago. The decrease in SG&A versus the prior-year period reflects the effectiveness of the cost reduction measures we implemented in the second half of 2019 to better align our expense base with our current level of revenue. We maintained positive operating income for the quarter, which totaled $668,000…

Thank you. This does conclude today's conference. You may disconnect your lines at this time, and have a wonderful day. End of Q&A: